高校食堂问题研究

THERESEARCHONSTUDENTSEVALUATIONABOUTCOLLEGECANTEENTAKEONECANTEENOFLANZHOUUNIVERSITYOFTECHNOLOGYVICKY13400210LANZHOUUNIVERSITYOFTECHNOLOGYDECEMBER18,20152TABLEOFCONTENTSABSTRACT3INTRODUCTION4METHODS5RESULTS6DISCUSSION9CONCLUSION10WORKSCITED11APPENDIX123ABSTRACTTHISSTUDYMAINLYFOCUSEDONEVALUATIONSCOLLEGESTUDENTSHAVEONCANTEENSDURINGTHERESEARCH,120UNDERGRADUATESFINISHEDTHEQUESTIONNAIREFROMDIFFERENTMAJORSINTHEMAINCAMPUSOFLANZHOUUNIVERSITYOFTECHNOLOGYIPREDICTEDTHATMOSTOFTHEMWERENOTSATISFIEDNOTONLYWITHCANTEENSFOOD,BUTALSOWITHTHEIRENVIRONMENT,WORKERSSERVICEATTITUDE,ANDETCNEXT,ACCORDINGTOTHEIREVALUATIONS,THINKOUTSOMEMEASURESTOSOLVETHEM4INTRODUCTIONHAVEYOUEVERMETWITHAPRETTYWORMINYOURSUPPERHAVEYOUEVERFOUNDOTHERSNAILINYOURMOUTHWHENEATINGHAPPILYORHAVEYOUEVEREXPERIENCEDATIMETHATYOUDONTKNOWWHATTODOWHENTASTINGAROTTENEGGORSPOILEDFOODMAYBEYOUHAVENOT,BUTSOMEBODYDIDYES,THESEHORRIBLETHINGSDIDHAPPENINOURDAILYLIFETHEPLACEISOURCANTEENJUSTASACHINESEOLDSAYINGGOES,“PEOPLEREGARDFOODASTHEIRPRIMEWANT”ESPECIALLYINCOLLEGE,THECANTEEN,AVITALCOMPONENT,LARGELYINFLUENCESTHEBODYHEALTHANDEVENNORMALLIFEOFSTUDENTS,WHOLIVEINSCHOOLANDEATINSCHOOLALMOSTEVERYDAYHOWEVER,ACCORDINGTOOUREXPERIENCES,ITSEEMSTHATCANTEENSARENOTVERYACCEPTABLETHEREFORE,DOINGARESEARCHABOUTTHECOLLEGECANTEENISFULLOFMEANINGTHISPAPERWILLFOCUSONCOLLEGESTUDENTSEVALUATIONOFTHECANTEENANDSOMENECESSARYSTEPSTOTAKETOIMPROVEITSQUALITYTHERECENTDEVELOPMENTOFCOLLEGECANTEENFROMHESHENGYANGANDLIUXIAOQIAN,THECOLLEGECANTEENHASDEVELOPEDVERYQUICKLYINTHERECENTYEARSITMAINLYPRESENTSONTHREEASPECTSFIRSTLY,WITHTHESCALEOFTHECANTEENBECOMINGLARGERANDLARGER,THEINCOMEANDTHENUMBEROFEMPLOYEEALSOINCREASEDALOTTHEN,RUNNINGFORMGETSMOREVARIOUSBESIDESOFTHEORDINARYFOOD,THEREALSOAPPEARSDISTINGUISHINGCATERING,SIDEDISHANDSOONLAST,THEOTHERTHINGWHICHGETTINGIMPROVEDARETHEENVIRONMENTANDQUALITYOFSERVICEINTHECANTEENHE,169THEPROBLEMSEXISTINGINTHEPROCESSOFCANTEENSDEVELOPMENTACCORDINGTODINGXIUDIANDOTHERTHREEPEOPLE,ALTHOUGHCOLLEGECANTEENSHAVEADVANCEDBYLEAPS,THEREARESOMEISSUESEXISTINGINTHEPROCESSOFDEVELOPINGTHEYCANBEDIVIDEDINTOTWOSIDESOUTERPROBLEMANDINNERPROBLEMTHEFORMERISMAINLYABOUTSCHOOLSBECAUSEOFSCHOOLS5CANTEENCONTRACTORMANAGEMENTSYSTEMANDITSBLINDEXPANSIONENROLLMENT,CANTEENSDONOTHAVEAVERYSTRONGSENSEOFRESPONSIBILITYANDENOUGHROOMFORSOMANYSTUDENTSWHICHLEADTOMANYTERRIBLE“DISASTERS”THELATTERISCANTEENSTHEMSELVESTHEYARENOTSTRICTWITHTHEIRHARDWAREFACILITIES,MANAGEMENTSYSTEM,FOODHYGIENEANDRAWMATERIALPURCHASEYU,219THENECESSITYOFSERVINGSTUDENTSWELLFORCANTEENSONTHEBASISOFLIXIANGWEN,CANTEENSSHOULDSERVESTUDENTSTHISSPECIALKINDOFCUSTOMERACTIVELYASVENTURES,PAYMOREATTENTIONTOTHEVALUEOFSTUDENTS,ANDHEPROPOSEDATHEORYCALLED”CREATINGCUSTOMERVALUEOFSTUDENT”THEREAREALSOMAINTWOASPECTSABOUTTHENECESSITYONLYCANTEENSDOTHISWELLANDTARGETONSTUDENTSNEED,CANTHEYIMPROVEDISADVANTAGESANDHARVESTLONGTERMDEVELOPMENTINTHEMEANTIME,THECANTEENISONEOFIMPORTANTPILLARSOFTHESCHOOLTHISHOUSEIFITDOESITSPARTWELL,THESCHOOLHOUSECANBEMORESTABLELI,70METHODSPARTICIPANTS120UNDERGRADUATESFROMTHEMAINCAMPUSOFLANZHOUUNIVERSITYOFTECHNOLOGYPARTICIPATEDINTHISSURVEYANDDIDTHEQUESTIONNAIREAMONGTHEM,THEREARE61BOYSAND59GIRLS,AND26FRESHMEN,32SOPHOMORES,31JUNIORSAND31SENIORSMATERIALSINORDERTOKNOWSTUDENTSDEGREEOFSATISFACTIONABOUTCOLLEGECANTEEN,ISETNO3CANTEENINTHEMAINCAMPUSOFLUTASANEXAMPLETODOASURVEYIDESIGNEDAQUESTIONNAIREINCLUDING4SINGLEANSWERQUESTIONSABOUTTHEPRICE,TYPE,HYGIENEANDAMOUNTOFFOODTHERE,2QUESTIONSABOUTWORKERSSERVICEATTITUDEANDTHEIRPERSONALHYGIENEAND3QUESTIONSABOUTDININGENVIRONMENT,DININGORDERANDOPENINGHOURTHEREBESIDES,THEREAREALSO2OPENINGMULTIPLEANSWERSQUESTIONS6ONEISABOUTTHEIRDININGHABITTHEOTHERISADVICETHEYCANGIVEFORCANTEENPROCEDUREATFIRST,IMADEMYQUESTIONNAIREONLINEANDSENTTOMYFRIENDSINOURSCHOOLAFTER15QUESTIONNAIRESDONE,IPRINTED115PIECESTOHANDOUT,INORDERTOMAKETHEPROPORTIONOFSTUDENTSMOREPROPERANDSTATISTICSMOREREALISTICFINALLY,THERESULTWASBELIEVABLETHEPERCENTOFGIRLSANDBOYSWEREBOTHABOUTHALFTHEPERCENTOFEVERYGRADESSTUDENTSISNEARLYSAME30RESULTSTHEREWERE120STUDENTSWHOANSWEREDTHEQUESTIONNAIREABOUTTHENO3CANTEENFROMTHECHART1,WECANGETTHATEVERYDAYINAVERAGE62STUDENTSHADONEMEALTHERE,26STUDENTSTWICE,ONLY6STUDENTSTHREETIMESBUTALSO26STUDENTSZEROTIMECHART1TOMYSURPRISE,AMONGMOSTOFQUESTIONS,“NOTHINGSPECIAL”ANSWERTOOKUPABIGPROPORTIONABOUTHALFOFSTUDENTSANDEVENMORETHANHALFHELDTHISKINDOFATTITUDETOWARDTHEPRICEOFFOOD,7THETYPEOFFOOD,THEDININGENVIRONMENT,THEDININGORDER,WOKERSPERSONALHYGIENEANDTHEOPENINGHOURWHATSMORE,AMONGTHESEMENTIONEDQUESTIONS,BESIDESOFTHEOPENINGHOURS,FOROTHERS,THENUMBEROFSTUDENTSWHOWERENOTCONTENTANDEVENNOTCONTENTVERYMUCHWASMORETHANOFWHOWERECONTENTANDVERYCONTENTTOILLUSTRATE,ASFORTHECHART2ABOUTTHEPRICEOFFOOD17STUDENTSFELTCONTENTONLY2STUDENTSFELTVERYCONTENTHOWEVER,THEREWERE31PEOPLEBEINGNOTSATISFIEDANDEVEN11BEINGNOTSATISFIEDVERYMUCHCHART2WITHREGARDTOTHECLEANNESSOFFOOD,5STUDENTSNEVERFOUNDFOREIGNMATTERINFOOD40STUDENTSTHOUGHTITWASOKAYANDTHEYDIDNTNOTICE64STUDENTSFOUNDITONCEORTWICE11FOUNDOFTENCHART38INTERESTINGLY,ALTHOUGHTHEREWERE30STUDENTSFEELINGUNSATISFIEDANDEVENUNSATISFIEDVERYMUCHOFTHETYPEOFFOOD,THEREWERE5667ST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