酒店客房英语.doc

酒店培训常用英语资料（内有酒店管理等相关丰富资料）酒店客房英语BASICENGLISHFORHOTELHOUSEKEEPINGSTUFFBASICENGLISHFORHOTELHOUSEKEEPINGSTUFFPARTONEWORD客房部基础英语培训词汇部分本章概述一、Roomwords房间词汇1、Sleeping睡眠空间2、Washing梳洗空间3、Living起居空间4、Writing书写空间5、Storing存储空间6、Otherequipment其它设备二、Specialwords客房特殊词汇一、房间词汇PartOne、SLEEPIGN（睡眠空间）一、床bed床单sheet被子quilt被罩bed-cover枕头pillow内枕pillow-slip枕套pillowcase毛毯blanket床垫mattress白拍mattresspad床头灯bed-sidelamp床头灯罩lampshade灯泡lightbulb壁画picture墙壁wall壁纸wallpaper折叠床foldingbed加床rollawaybed二、床头柜bedsidetable电话telephone便签notepaper笔pen电子表clock请勿吸烟卡pleasedontsmokeonthebed音响radio夜灯nightlightPartTwo、WASHING（梳洗空间）一、洗脸台:镜子bathroommirror中巾架towerrack洗手盆washhandbasin面盆水龙头tap(hotandcold)下水堵stopper排水洞drainhole化装镜vanitycounter肥皂碟soapdish卷纸架toiletpaperholder吹风机hairdryer垃圾筒garbagecan1、备品：口杯drinkingglasses小巾handtowel中巾facetowel烟灰缸ashtray2、供应品：牙刷toothbrush牙膏toothpaste浴帽showercap梳子comb针线包aswingkit洗发水shampoo润肤bodylotion肥皂soap面巾纸tissue卷纸toiletpaper剃须刀razor二、抽水马桶toiletbowl：马桶盖toiletseatcover马桶垫toiletseat抽水柄flushhandle排水管wastepipe溢出overflow三、浴缸bathtub:大巾架towelrack浴缸扶手grabbar淋浴头showerhead晾衣绳clothesline1、备品：地巾bathmat浴袍bathrobe大巾bathtowel浴帘showercurtain浴帘杆showerrail四、其他词汇otherwords丢失missing沾染stain堵塞clog烧坏的burnout通风不凉的stuffy门钩doorhook冷水壶Flask冰筒icebucket托盘tray茶壶teapot茶叶tea咖啡coffe咖啡杯cup茶杯teacup冰.冷水壶Flask冰筒icebucket托盘tray茶壶teapot茶叶tea咖啡coffe咖啡杯cup茶杯teacup冰箱fridge四、酒水：花生peanut土豆片chips可乐co-ca-co-la雪碧sprite本地啤酒localbeer果汁juice新其士sunkist巧克力chocolate本地矿泉水mineralwater进口矿泉水evianPartFour、WRITING（书写空间）一、写字台writingdesk：梳妆镜dressingmirror台灯lamp节目架TVprogramshelf梳妆椅dresstablestool二、文具盒stationerybox：信纸envelope电传faxpaper行李贴安全须知抽屉drawer：服务指南ServiceGuide二、电话本ImperialGuidePartFive、STORING（存储空间）壁橱wardrobe/closet衣架hanger备用枕头extrapillow毛毯blanket洗衣单laundrylist洗衣袋laundrybag鞋拔子shoehorn衣刷子clothsbrush擦鞋纸shoeshine拖鞋slipper保险箱safe衣柜门door行李架luggagerackPartSix:OtherEquipment(其它设备)一、门厅：门door门锁lock门把手handle窥镜spy-hole打扫牌makeuproomDND牌donotdisturb早餐牌breakfast开关switch沙帘cheers窗台windowsill电源插座socket空调aircondition花瓶vase沙发sofa安乐椅easychair穿衣镜full-lengthmirror紧急疏散图fireescapeplan壁角板skirting二、SpecialHousekeepingNouns(客房特别词汇)插头plug接线板adapter吸尘器vacuumcleaner抹布dustcloth钥匙masterkey手推车trolly消毒剂disinfectant空气清新剂airfreshener剪刀scissors熨斗iron胶水gluewater胶条adhesivetape宽带线coderline变压器transformerBASICENGISHFORHOTELHOUSEKEEPINGPARTTWO客房部英语培训句型部分本章概述一、Greeting二、Offeringhelp三、Promising四、Apologize&Respondingtoapologies五、Sympathizing六、Expressingthanks&respondingtothanks七、Givingsuggestions八、Sayinggoodbye九、Respondingtocomplaints十、Inquiringaboutpreference十一、Askingfor&givingdirections十二、Makingarequest十三、Goodwishes英语培训（一）一、问候：Goodmorningsir/Mr.早上好先生Goodafternoonmiss/madam下午好Goodevening晚上好Goodnight晚安二、情景对话：A：Houseke.英语培训（一）一、问候：Goodmorningsir/Mr.早上好先生Goodafternoonmiss/madam下午好Goodevening晚上好Goodnight晚安二、情景对话：A：Housekeeping.MayIcomein?服务员，我可以进来吗？B:Yeswhatitis?什么事呀？A:wedliketocleantheroom.Maywedoitnow:?我们为您打扫房间，现在可以吗？B:Yesgoahead可以来吧！三、句型MayImakeupyourroom?我可以打扫您的房间了吗？Maywecleanyourroomnow.Sir?我可以打扫您的房间了吗？Couldyoucomebacklater?你能一会儿来吗？MayIhelpyou/whatcanIdoforyou?我能帮您做点什么吗？四、词汇morning早上afternoon下午evening晚上Housekeeping客房服务员cleantheroom打扫房间comebacklater一会儿来makeuproom打扫房间英语培训（二）一、日常用语Excuseme.Sir/Miss/Madam打搅您一下，先生/小姐Thankyou/thanks谢谢Youarewelcome.别客气Goodbye/Seeyou再见二、句型Whattimewoulditbeconvenient.Sir?什么时候比较方便先生？Wellcomeandcleanyourimmediately.我们将连忙来打扫您的房间Whattimeisitnow?现在几点了？Whatisyourroomnumber?我的房间是哪间？三、数字/时间onetwothreefourfivesixseveneightnineteneleventwelvethirteenfourteenfifteensixteens