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1/45 quest ansa ansb ansc ansd anse answer communications is best described as: an exchange of information. providing written or oral directions. consists of senders and receivers effective listening. all of the above e fixed price contracts place more risk on the: owner buyer seller contractor c or d e life cycle costing is the total cost to the customer for the acquisition and ownership over its full life. life cycle costing categories include the cost of _, _, and _. r short term goals organizational goals; personal goals legitimate power; referent power group efficiency; power and authority tasks to be accomplished; needs of the team members e the project stakeholders should be actively involved with the _ phase(s) of the life cycle. conceptual development. execution finish all of the above. e the starting point in the development of a top-down pert/cpm chart is the _ . project specification tree. customers deliverable list. customers milestone dates. work breakdown structure. listing of customer team meeting dates. d abcdefg 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 14/45 the use of quality circles: has proven ineffective in both japan and the u.s. is particularly effective in overcoming labor/management conflicts. provides a quick fix for most quality problems. allows workers the opportunity to generate solutions for chronic quality problems. a and b only d which phase of the project life cycle typically has the highest uncertainty and risk associated with it? concept development execution conclusion all of the above. a your sponsor announce to you and your team that his/her door is open to everyone wishing to discuss project problems. yet, the sponsor seems to be annoyed whenever someone does stop by, even when discussing a serious problems. this is an example of. semantics credibility inconsistent signals perceptual differences misunderstood role c _ is associated with a buyers request for materials or equipment to meet a particular need or accomplish a specific purpose. express warranty implied warranty of merchantability implied warranty of fitness for a particular purpose prescribed warranty none of the above. c adm is an activity-on-arrow method. in this method, a dummy activity: denotes a critical path relationship. denotes any dependency relationship. shows slack. identifies customer deliverables dates. identifies customer team meeting dates. b an informal communication network on a project and within an organization is called a(n): free upward flow free horizontal flow unrestricted communication flow grapevine open network d by which process may an unsuccessful supplier seek remedy for unjust awards? contract dispute stop work order bid protest coffective action none of the above. c risk classified as unknown unknowns (i.e., those which cannot be identified or evaluated): should be deflected to the contracting officer should be handled via contingency allowances should be ignored, since they cannot be identified should be ignored, since they are not covered in the project risk assessment c and d b the “zero defect“ concept was proposed by: deming juran crosby tagushi a and d only c the major difference between project and line management is that the project manager may not have any control over which basic management function? decision-making staffing rewarding tracking/monitoring reviewing b which of the following planning considerations is often overlooked? planning for project termination. qualified project manager assignment. insuring top management support. clearly defined tasks. all of the above. a a recurring communication pattern within the project organization or company is called a: free-form matrix structured matrix network rigid channel none of the above. c during a project review meeting, you discover that your $250,000 project has a negative schedule variance of $20,000 which equates to 12% of the work scheduled to this point of time. you can therefore conclude that: the project will be completed late. the critical path has been lengthened. the costs are being overrun. overtime will be required to maintain the original critical path. none of the above. e once the logic of a network is laid out, the project manager will conduct a forward pass and backward pass through the network. this will provide information on the _ and identification of the _ . slack for each activity, critical path. slack for each activity, high risk activities. manpower shortages, high risk activities. high risk activities, non- critical paths. manpower availability, contingency plans. a abcdefg 199 200 201 202 203 204 205 206 207 208 209 210 211 212 15/45 project managers need exceptionally good communication and negotiation skills primarily because: they may be leading a team over which they have no direct control procurement activities mandate this they are expected to be technical experts they must provide executive/customer/spons or briefings all of the above a risk can be divided into two basic types; business risk and pure (or insurable risk). of the following, which one(s) fall(s) under business risk? liability loss direct property loss profit loss personnel-related loss b and c c the purpose of project risk management is to: identify those factors that will adversely impact project objectives. assess the impact of adverse project factors. assess the probability of adverse project factors. a and c all of the above. e which of the following factors has historically been the greatest contributor to project failure? planning performed by a planning group. poor financial estimates. lack of sufficient management reserve. lack of management support. not using an automated tracking tool. d which type of process involves the agency holding discussions with each of the offerors, after receipt of their proposals, in the process of arriving at an agreement prior to the award of a contract? sealed bidding competitive proposals noncompetitive proposals formal bid verbal bid b a non-critical path activity is completed in half the time. then, the critical path is also reduced. the slack in the path containing this activity will increase. the total cost for this activity has decreased. manpower from this activity can be assigned to other activities. all of the above. b an element in the wbs was estimated to require 1 month for completion with 1000 hours of labor and a burdened cost of $50k. the task was completed in 1000 hours but a burdened cost of $60k. the most likely reason for the increase would be: higher salaried employees were assigned. overtime was required. the overhead rate increased. employee salaries had increased. any of the above e in the past, most project managers have come from _ fields without proper _ training or education in skills technical; accounting/finance technical; management technical; psychological marketing; technology- oriented business; manufacturing know-how b the risk of not meeting project quality objectives: can be minimized through continuous monitoring. considered a long term risk. will be reflected in the “in- service“ life of the product or service. b and c all of the above. e the main player in project communication is the sponsor project manager functional manager functional team all of the above. b the type of contract (payment mechanism) chosen for a project is often a reflection of the degree of risk associated with completing that project. for a firm fixed price contract, payment for risk _ . is accomplished by paying the actual costs to the contractor. is accomplished by paying the contractor for his costs plus a fixed fee (profit). is an undisclosed contingency in the contractors bid. is accomplished by paying for the budgeted costs of dealing with risks, as predicted in the project risk assessment. b and c c which is not an element of procurement management? purchasing expenditure marketing inspection b and d c which percent of the total project labor hours are typically expended by the end of the second phase of the project life cycle? 5%10%15%25%50% d bar charts are most appropriate for: comparing actual to planned performance to each activity. showing slack time. showing critical path dependencies. showing which activities can be rearranged in parallel. all of the above. a abcdefg 213 214 215 216 217 218 219 220 221 222 223 224 225 226 16/45 formal authority is often referred to as legitimate power. which two other forms of power are also considered to be legitimate power? reward and penalty reward and referent referent and expert expert and reward penalty and referent a power games, withholding information, and hidden agendas are examples of-. noise communication barriers indirect communication mixed messages all of the above b scope management is: a project control function. employs change control. a work authorization process. considers cost, quality and schedule. all of the above. e the most common method for pricing out non-burdened labor hours for a three year project would be to: price out the hours at the actual salary of the people to be assigned. price out the work using a company-wide average labor rate. price out the work using a functional group average labor rate. all of the above. a and b only. c the principles of risk management should be followed only for: complex projects simple projects large projects a and c all of the above. e utility theory: considers the risk propensity of the decision makers. is based on proven statistical methods. deals with the usefulness of the end product. is a key element of iso 9000 b and c a which is not part of the purchasing cycle? defined need transmit need inspection prepare and issue purchase order a and d c a network has been developed with resources from six different departments. one of the six departments has just informed you that they can increase the number of employees from 5 to 8. this will result in: a shortening of the critical path. a shortening of the noncritical path. a decrease in the total cost of the project. an increase in the cost of the project. a through d are possible based upon where the resources are deployed. e conflict management requires problem- solving. which of the following is often referred to as a problem-solving technique and used extensively in conflict resolution? confrontation compromise smoothing forcing withdrawal a cost reimbursable contracts are equivalent to: cost plus contracts fixed plus contracts progress payment contracts back charge contracts none of the above. a in project-driven companies, costs are usually billed againest the project based upon: the burdened labor rate of the actual employees who performed the work. the burdened labor rate of the line organization average salary. the burdened labor rate of the company average salary. the burdened labor rate of the average salary of the project team members. none of the above. a project risk management is based on which of the following premises: the future is unknown. unknowns can result in risks or opportunities. we cannot control risk events. project risk impact can be measured and controlled all of the above. e the project manager that allows and supports group discussions and decision making is called a(n) _ manager. autocratic consultant autocratic consensus shareholder none of the above. c what is the purpose of the project plan? to document the preliminary estimates. to document the definitive estimates. to document the budgetary estimates. to document parametric estimates. to document order of magnitude estimates. c management has decided to “crash“ a project in order to avoid penalty payments for late deliveries. to crash the project, either overtime or additional resources should be assigned to: all activities. only those activities with the longest time durations. those activities on the critical path begining with the longest time duration activities. those activities with the greatest degree of risk. none of the above. c of the following, who has the ultimate responsibility for meeting project quality objectives? project engineer project manager functional manager quality assurance manager project owner b risk mitigation involves all but which of the following: developing system standards (policies, procedure, responsibility standards) obtaining insurance against loss identification of project risks performing contingent planning developing planning alternatives c abcdefg 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 17/45 the cost of corrective action taken by the purchaser and chargeable to the supplier under the terms of the contract is: payment authorization bid cost considerations release payment back charge none of the above. d the sequential steps that define the process for successfully completing a project is: implementation plan a life cycle development plan a critical path management plan b which of the following time robbers end up creating additional work for the project manager and the project office? failure to delegate changes without notification or direction unreasonable time constraints over directing people all of the above e you are giving your team instructions on how to perform a new test which is different from the way that the team had performed it previously. the best way to verify that the learn understands what you want is to: obtain feedback analyze the teams perceptions barriers uses gestures in presenting the instructions analyze the teams decoding skills analyze the teams encoding skills a a common way by which executives provide the project manager with written authority is through: a common job description for all project managers an appointment letter a project charter all of the above b and c only e surveys have shown that the primary skill needed to be a project manager is communication skill. the typical project manager spends approximately _percent of his or her time communicating. 40-50 50-60 60-75 75-90 90-95 d the work breakdown structure (wbs) is the basis for communicating: project scope, cost control, schedule, quality project objectives, dependencies, plan, cost control project scope, schedule, staffing, cost control project scope, quality, schedule, dependencies project budget, schedule, risk factors, work assignments. a the quality objectives are approved in the conceptual stage of the project by the: project engineer project manager functional manager quality assurance manager project owner e total project risk: should not be calculated for small projects is the probability of each project risk event times the sum of the consequences of individual project risk events which could occur during the project. is the cumulative sum of the probability of each individual project risk event times the consequences of occurrence of that risk event. a and b a and c c _ is a narrative description of the work to be accomplished or resource to be supplied. purchase order level of effort work scope of work contract stipulation none of the above. c a line manager provides you with three estimates for his activity in your pert network. his estimates are 2 weeks optimistically, 4 weeks most likely, and 12 weeks pessimistically. the expected time which would appear on the chart would be: 4 weeks 5 weeks 6 weeks 7 weeks none of the above. b in project risk management, risk response may include actions to: reduce the probability of risk events change the scope, budget, schedule or quality specifications of the project reduce the consequences or severity of impacts of a potential risk event a and c all of the above. e abcdefg 244 245 246 247 248 249 250 251 252 253 254 255 18/45 researching, organizing and recording pertinent information is called: alternative analysis information gathering configuration management post project analysis all of the above b the budget associated with scope changes that have been approved but not planned for yet, is referred to a(n) _ budget. unauditable. undistributed. preauthorized. contingency. in-process. b the project manager must be concerned with building a closely knit team. during the project kickoff meeting, the project manager can get a good start at team building by providing the team with: proposed salary increases if the project is successful bonuses for early completion date a promise of future assignments well-defined project objectives linear responsibility charts d to determine whether or not the employee correctly understands the message, the project manager needs to: reduce the filtering eliminate barriers obtain feedback use more than one medium use all of the above. c what is the relative priority of project cost, schedule and quality? 1)cost - 2)schedule - 3)quality 1)quality - 2)schedule - 3)cost 1)quality - 2)cost - 3)schedule 1)schedule - 2)quality - 3)cost all are of equal priority e _ is a method of procurement where a contract results from a bid which may be changed through bargaining. acquisition contract negotiation procurement purchase negotiation none of the above. b a proven effective means to insure quality conformance is to: delegate accountability to subordinates revise quality specifications to match quality measurements train workers in proper quality methods inspect quality into the product make quality a higher priority than cost or schedule c communication management is best described as conducting or supervising the way we listen the way we speak the way we feel the exchange of information perfect documentation activities d good project objectives must be: general rather than specific established without considering resource bounds realistic and attainable overly complex measurable, intangible and verifiable c increasing resources on the critical path activities may not always shorten the length of the project because: certain activities are time-dependent rather than resource-dependent (i.e., using three ovens rather than one to b
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