《商务英语会话》word版.doc

changtaigarment文档密级：内部公开日常生活英语59-简短介绍自己(Nutshell Presentation)A Nutshell PresentationI. Introduction1. Hello! My name is Zhang San. I work in the overseas marketing department. Ive been with Changtai for five years. I have quite a bit of experience with this piece of equipment. Are you interested in that?2. Hello. My name is Li Si. I work in the overseas marketing department of Changtai Technologies. Ive been there for about five years. Ive been involved in various projects, especially ones related to wireless local loop. Have you ever heard of this piece of equipment before? II. Success Story1. You know this piece of equipment was installed in southern Guangxi. There is just a wonderful story about how a small town in a very cost-effective way and in a very short time was able to receive telephone service, even though the town for many years is located in a remote area. It wasnt easy. Our wireless local loop technology was just ideal for that sort of rural application.2. We expanded and developed a new manufacturing plant. Our expansion was painful. We restructured some of our departments. That was difficult. But now were getting good results from that.III. End 1. I know we havent talked very long, but thats a brief introduction to this piece of equipment. If youd like to talk more or if you have more technical questions, we have several engineers here to be able to sit down with you and explain to you the technical side of this piece of equipment. But I do appreciate the time youve given to us here at the Changtai booth and I hope that youll come back very soon. Is it possible that you might want to come back here tomorrow? Well have a fixed presentation which will include this piece of equipment tomorrow morning at 10 oclock. You think you might be interested in joining us for that presentation? Anyway if you have more questions, do not hesitate to drop by. We do have a visitor information card. If you wouldnt mind, please take about two minutes to fill out your name. Wed like to know a little bit about how to get in touch with you. If we have more information, wed like to send to you. If you are interested in that piece of equipment, there is engineer Wang. Hes over there. Hes an expert on the C&C08. Mr. Wang, would you please come over here. Mr. Anderson, this is Mr. Wang. Mr. Wang, Mr. Anderson. He would like to hear a little more about the C&C08. Bye-bye, Mr. Anderson. Ill see you later.2. Do you have any other questions? This is a brief introduction to the piece of equipment. Do you have any other suggestions or questions related to this equipment? If not, I appreciate your time that you spent here at the Changtai booth. There is Mr. Huang over there. He is an expert on the intelligent network. He would enjoy introducing that to you. Hope to see you again here at the exhibition. Good bye.日常生活英语58-展台接待用语Extending Welcome to ExhibitionlWere very pleased to welcome you to Egypt Telecom 99.lIm very happy to have the chance to visit your trade delegation.lWelcome to the exhibition, Mr. David.lI hope youll enjoy your stay here.lHope you have a good stay in the city/country.lKindly give us your advice.lOn behalf of our company, I would like to extend a warm welcome to you. (formal)lWere very fortunate /We feel honored to have you here with us.Brief Account of ExhibitionlThe exhibition is a big gathering.lThousands of businessmen from more than 150 countries and regions are here to trade.lThe Exhibition is organized by ITU (International Telecommunication Union).lIm glad to say that this exhibition is a good opportunity to promote our products in Africa.lWell, the Exhibition will open next Monday according to the schedule.Asking About Goods on DisplaylWhat does your firm exhibit at this exhibition?lWhat are the features of your products?lWill you please tell me about this equipment?lWould you be more specific about some of the items you have just mentioned? Say, the switching system?lWill you make your explanation detailed and precise about this instrument?lWould you give the information in detail about this machine tool?lWhat do you intend to show? Some new machines?Telling About Goods on DisplaylThere is a wide variety of telecom products on display.lYoull see different kinds of telecommunication products on display.lThese products are manufactured by Changtai Technologies from /of ChinalThose you just mentioned are our main items.lWell, this unit here on display is a minimum scale assembly of our latest equipment.Recommending CommoditieslIt is not only warmly welcomed in the domestic market but also exported in quantity to Russia, to some Eastern European countries and to North American countries as well.lThis product enjoys wide popularity in many countries.lThis product is among the best in the world.lSuch goods have met with great favor in world markets abroad.lThese exhibits have won wide popularity in the Hong Kong market.*lThis kind of product has earned high commendation among our clients.lSuch products have won a warm reception from our buyers.lAs the goods you want have gone out of production, you might as well try this new type.lThose you just mentioned are most popularly received in the foreign market.lIf youre in urgent need of the goods, Id like to recommend XX.lThe quality of XX is superior to that of XX. Thats why it is so popular.lThese are selling well. But if you want a smaller one, what about those types?lThis item is very close to your standard.lWe would suggest you consider this alternative.lThis item is comparable (competitive) in price and performance.Asking About Guests ImpressionslWhat are your impressions of the exhibition?lPeople say, The outsider sees the best of the game. So, could you make some comments on our work?lWould you mind telling us what impressed you most during your stay here?lI wonder if you could let us know any comments and suggestions which come to mind.Telling About ImpressionslI found a wide variety of articles, the exhibits excellent and your people friendly.lWhat impressed me most is the quality of your exhibits.lWhat a variety of items are exhibited here!lIve been deeply impressed by what I have seen. The exhibition itself demonstrates the rapid progress youve made.l You have really so many new products on show, My hearty congratulations日常生活英语57-客户告别分手时表明期待再见之意A: I hope to see you again.B: I hope to see you again too.A: Im looking forward to meeting you again. ( Ill be looking forward to our next meeting.)B: I am too. Ill see you then.分手时- 祝客户旅途愉快、平安A: Good-bye. Have a nice flight.B: Thanks. See you in June. Good-bye. Have a nice trip. Happy landings!. Have a good time. See you in a couple of weeks. 日常生活英语53-邀请客户用餐A: Would you like to join us for dinner tonight if you are free (if you dont have other plan)?B: Yes, I havent made any plans. /Thank you. Id like to very much. (I dont know. Maybe yes or maybe no)A: Why dont you join me for dinner?B: Great!. May I invite you to dinner at a Chinese restaurant?. Would you like to eat out with me? I know a restaurant where good French food is served. Our president wants to have dinner with you while youre here. When would be convenient for you? 日常生活英语56-点餐/餐中谈话/餐后谈话 询问客户想点些什么 . What would you like to have? . Would you like to try a full-course meal or just a steak dinner?* . What would you like to drink before dinner? . What would you like, coffee or tea? . What will you have for dessert? 触筹交错应酬语 . Are you ready to order? . How about having a cocktail first, to whet our appetite? . What would you like to drink? . What will you have for dessert? . A: How about another glass of wine? . B: Great! A: Some more chicken? B: No, thank you. Ive had enough. . Will you have another cup of tea? A: What else would you like? B: Oh, Ive had more than enough. A: What about another glass of beer? B: Oh, I couldnt drink another sip! 饭后话题 B: I must thank you again, Mr. Chen, for the very enjoyable dinner. A: Thank you for your company. B: Thank you very much for the very enjoyable dinner. A: Im glad you liked it.(Embedded image moved to file: pic23124.jpg) 日常生活英语56-点餐/餐中谈话/餐后谈话 询问客户想点些什么 . What would you like to have? . Would you like to try a full-course meal or just a steak dinner?* . What would you like to drink before dinner? . What would you like, coffee or tea? . What will you have for dessert? 触筹交错应酬语 . Are you ready to order? . How about having a cocktail first, to whet our appetite? . What would you like to drink? . What will you have for dessert? . A: How about another glass of wine? . B: Great! A: Some more chicken? B: No, thank you. Ive had enough. . Will you have another cup of tea? A: What else would you like? B: Oh, Ive had more than enough. A: What about another glass of beer? B: Oh, I couldnt drink another sip! 饭后话题 B: I must thank you again, Mr. Chen, for the very enjoyable dinner. A: Thank you for your company. B: Thank you very much for the very enjoyable dinner. A: Im glad you liked it.(Embedded image moved to file: pic01613.jpg) 日常生活英语55-餐前用语/与会者介绍 餐前的谈话 . B: Thank you for your invitation to dinner, Mr. Chen. It was very kind of you. . A: Im glad you were able to come, Mr. Hunter. I know how busy you are. . I hope you like French cuisine, Mr. Young, because thats what this restaurant specializes in. 向客户介绍与会者 . Mr. Watson, let me introduce you to Miss. Chu, who is going to sit next to you tonight. . Id like to introduce Mr. Lee, our sales manager. . Mr. Watson, this is Mr. Chen of China Telecom.(Embedded image moved to file: pic09876.jpg) 日常生活英语55-餐前用语/与会者介绍 餐前的谈话 . B: Thank you for your invitation to dinner, Mr. Chen. It was very kind of you. . A: Im glad you were able to come, Mr. Hunter. I know how busy you are. . I hope you like French cuisine, Mr. Young, because thats what this restaurant specializes in. 向客户介绍与会者 . Mr. Watson, let me introduce you to Miss. Chu, who is going to sit next to you tonight. . Id like to introduce Mr. Lee, our sales manager. . Mr. Watson, this is Mr. Chen of China Telecom.(Embedded image moved to file: pic22588.jpg) 日常生活英语54-邀请客户赴宴/出席客人介绍/点餐/入座 邀请客户赴宴 . We are going to have a party tomorrow. Could you join us? . If it is convenient for you, wed like you to come to our party tomorrow. 谈出席客人 . Fridays dinner has been arranged at the Hilton Hotel from 7 oclock. . At the dinner, Mr. Lin, the president of our company, Mr. Chen, the vice president, Mr. Wu, the sales manager, and I will attend. . Mr. Lee of Changtai will be there as well. 询问对方想吃什么菜 . What kind of food would you like to have? . Would you prefer Japanese, Chinese, or some other kind of food? . How about a steak? 请客户入座 . Would you like to sit down here? . Lets sit here by the window, shall we? The view is nice. . Mr. Crane, please take a seat here, and Mr. Thomson, please sit next to Mr. Crane.(Embedded image moved to file: pic23852.jpg) 日常生活英语46-英语宣讲常用句型 In Changtai, most people make English presentation for colleagues and customers. Todays topic is about how to begin and end a presentation in English, which can give a positive impression to the listeners. Of course, impressions are very important! Your presentation should include: 1. Greeting and self-introduction 2. Purpose of the presentation 3. Length and preview 4. About questions 5. Summary and Conclusions 6. Expressing hope and the closing Example: 1. Greeting and self-introduction Good morningWelcome to Its my honor to I am pleased to have this opportunity to Before I begin, I would like to introduce myself. Allow me to tell you a little about myself I am, aat/ My name is, I am the of 2. Purpose of the presentation I want to talk to you about I am going to present I am here today to The purpose of my presentation is What I am going to talk about is 3. Length and preview I / My presentation will take about + time. I have divided my presentation into/ My presentation has/ will cover + number + parts/sections/points. First of all, we have to Second, Id like to Third, well see if After that, well / Following that, well go into details of Finally, Id like to conclude by Last but not least, well discuss how to 4. About questions Please interrupt at any time You may interrupt at any time. Please hold your questions until the end of the presentation. I will take any questions at the end of my presentation. There will be time for questions at the end of my presentation. 5. Summary and Conclusions That concludes/covers the main points of That brings me to the end of /to the conclusion. That is all I have to say about Let me offer you a quick summary. Let me/Id like to summarize the main points. To sum up,/ To summarize, /In summary,/ In brief, 6. Expressing hope and the closing I suggest/I hope It is my suggestion/hope that Id like to propose Thank you. Thanks for listening/coming today! Thanks for your attention/ interest/ time!日常生活英语45-向客户道别 Smith先生即将去美国，Lee前来送别。 Lee：What a pity youre leaving so soon，I wish you could stay a few more days 李：您这么早就离开，真是太遗憾了，多么希望您能多呆几天。 Smith：I wish so tooBut I really have to go，thank you for your warm hospitality 史密斯：我也这么希望啊。但是我真的要走了，谢谢您的热情款待。 Lee：When will your flight be leaving? 李：什么时候的航班? Smith：10 oclock in the morning 史密斯：早上十点。 Lee：I hope you can bring your family here sometime to have a look 李：希望有时问能带您家人来这里看看。 Smith：Thank you，Id love to，thank you again for your generosity 史密斯：谢谢，我也很想，再次感谢您的慷慨大方。 Lee: Im glad I could be your service, it has really been my pleasure. 李：很高兴能对您有所帮助，这真是我的荣幸。 Smith: Ill be looking forward to seeing you again. 史密斯：盼望下次再见您。 Lee: Me too. Take care and have a nice trip! 李：我也是。保重并祝您旅途愉快！ Smith: Thank you and see you next time! 史密斯：谢谢，下次见！ Note: Pity: A matter of regret, 可惜，遗憾，遗憾的事： Its a pity she cant attend the party. 她不能参加聚会，真是遗 憾。 Hospital n. hospitable adj. hospitality n. At ones service: be ready to help sb. 随时帮助某人 I am at your service. 我随时帮你：） Look forward to doing sth.(Embedded image moved to file: pic11030.jpg) 无线网络规划部CDMA技术支持 黄永根 日常生活英语44-向客户介绍公司 史密斯来到公司访问。 Lee：Welcome to my company. 李：欢迎到我公司来。 Smith：Thank you 史密斯：谢谢。 Lee将Smith介绍给自己的老板王先生。 Lee：Mr. Wang，this is our distinguished guest，Mr. Smith from America 李：王先生，这位就是我们的贵宾，来自美国的史密斯先生。 Wang：Its my pleasure to meet you here，Mr. Smith. 王：很荣幸见到您，史密斯先生。 Smith：The pleasure is mine，Mr. Wang 史密斯：这是我的荣幸，王先生。 Lee：Im very glad to tell you something about my company. Our company was founded twelve years ago 李：我很高兴告诉你关于我公司的一些情况，本公司创立于12年前。 Smith：Thats a long historyHow many people does your company employ? 史密斯：真是历史悠久。你们公司雇用了多少员工? Lee：We have about 1,1 00 employees. 李：我们大约有1100名员工。 Smith：Do you have branches abroad? 史密斯：你们在海外有分公司吗? Lee：We have ten branches abroad，and one has been recently opened in New Zealand 李：我们在海外有十家分公司，最近新西兰开了一家。 Note: Branch: A division of a business or other organization. 分局，分行，分公司。 The companys head office is in the city, but it has branches all over the country. 公司的总部在这个城市，但它的分公司遍布全国各地。(Embedded image moved to file: pic05668.jpg) 无线网络规划部CDMA技术支持 黄永根 日常