庄臣泰华培训档案.doc

ONGOING TRAINING SESSIONS持续培训课程JohnsonDiversey provides additional ongoing training sessions, which will be run throughout the year for refresher training as well as general information. This will include training programs in the following areas: 庄臣泰华施另外为您提供培训课程，该课程将全年开设，并不断更新培训内容。概括如下：q Housekeeping(Part 6-7) 客房保养(6-7章)q Food Safety(Part 1) 食品安全q Kitchen Hygiene (kitchen cleaning) (Part 3) 厨房卫生(厨房清洁) (第3章)q Machine Warewashing (Part 2) 机洗碗碟(第2章)q Breakage Control (Part 4) 破损控制(第4章)q Building Care/ Floorcare (Part 8) 楼宇保养/地面保养 (第8章)q Laundry (Part 5) 洗衣房(第5章)AN OVERVIEW OF OUR TRAINING MODULES 培训方案一览表1. FOOD SAFETY 食品安全Module No.Suggested TimingsRemarks 注：MODULE 130 min (30分钟)Introduction to food hygiene & safety食品卫生及安全入门q What is food hygiene? 何为食品卫生q Awareness of food hygiene 食品卫生常识q The law & food hygiene 法规及食品卫生q Food hygiene & business食品卫生及经营q Summary 小结MODULE 220 min (20分钟)Food poisoning & disease 食物中毒及疾病q Chemical & metal contamination 化学品及金属对食品的污染q Bacterial contamination 细菌对食品的污染q How bacteria multiply 细菌是怎样繁殖的q High & low risk food 高风险和低风险食物q Summary小结MODULE 320 min (20分钟)Food contamination 食品的污染q Where do bacteria come from? 细菌的来源q People 人类q Insects 昆虫q How do bacteria get on to food? 细菌是怎样进入食物的？q Physical & chemical contamination 物理和化学污染q Summary 小结MODULE 430 min (30分钟)Food poisoning prevention 食物中毒预防q Preventing multiplication of bacteria 防止细菌的繁殖q Moisture & time 水分和存放时间q Destroying bacteria in food 灭菌q 10 main reasons for food poisoning食物中毒的十大因素q Summary 小结MODULE 520 min (20分钟)Cleaning & disinfection at the workplace 工作区域的清洁和消毒q The 6 stages of cleaning & disinfection 清洁和消毒6步骤q Washing up 清洗q Clean as you go 离开前请做好清洁工作q Food handling equipment 食品处理设备q Summary 小结MODULE 620 min (20分钟)Personal Hygiene 个人卫生q Dos & Donts 可取和不可取之处q Skin, cuts & grazes 皮肤，割伤与擦伤q Hands 手q Clothing 衣物q Illness 疾病q Summary 小结MODULE 720 min (20分钟)Food storage 食品的存储q Dry food storage 干货的存储q Perishable foods 易腐烂食品q Vegetables & fruits 蔬菜和水果q Fridges 冷藏食品q Frozen foods 冷冻食品q Summary 小结MODULE 820 min (20分钟)Safe food preparation 安全食品的准备q Thawing times for frozen products 冷冻食品的解冻时间q Food preparation 食品的准备q Cooling food 食品的冷却q Displaying hot & cold food 冷热食品的摆放q Avoiding contamination 避免污染q Summary 小结MODULE 910 min (10分钟)Food premises 食品加工区域q Design of food premises 食品加工场所的设计q Equipment 设备q Summary 小结MODULE 1015 min (15分钟)Waste & pest control 垃圾和虫害的控制q Waste 垃圾q Pest control 虫害的控制q Rodents/flying and crawling insects 飞虫和爬虫q Summary 小结2. MACHINE WAREWASHING 洗碗机Module No.Suggested TimingsRemarks 注：MODULE 130 min (30分钟)Introduction to Machine Warewashing 洗碗机简介q What is Machine Warewashing? 什么是洗碗机？q Why MWW? 为什么使用洗碗机？q MWW routing cycle MWW 洗碗机的流程q What to be removed? 那些污渍有待去除q Types of machines 洗碗机的类型q Single tank 单缸洗碗机q Multi tank 多缸洗碗机MODULE 220 min (20分钟)The elements influencing MWW? 化学品是否会影响洗碗机q Time 时间q Temperature 温度q Chemical 化学品q Mechanical action 机械动作q MWW cycle 机洗碗碟的流程MODULE 320 min (20分钟)Product application & equipment 产品的应用及设备q Detergents 清洁剂q Rinse additives 催干剂q Other products 其它产品q Equipment-granules 粉剂分配器q Equipment-liquid feeder 液体分配器 MODULE 420 min (20分钟)MWW operations 机洗碗碟的操作q Bussing 收集q Transporting 运输q Pre scrapping 刮渣 q Decoy system 引导系统q Racking 放入杯筐q Rack loading 装筐q Cutlery baskets 装刀叉q Cups loading 装杯子q Wash process 洗涤流程q Unloading & stacking 取出q Storage 存放MODULE 520 min (20分钟)Organizing & preparation 组织和准备q A well run dishwasher 运作正常的洗碗机q Good organizing 良好的组织q Seven steps to machine preparation 机器准备7步骤q Machine close down procedures 机器关闭程序q 12 steps to successful machine operation 正确操作机器的12个步骤MODULE 620 min (20分钟)Considerations q Types of tableware materials 餐具材质的类型q Chinaware/Porcelain 陶瓷器皿q Glassware 玻璃器皿q Plastic ware 塑料器皿q Stainless steel 不锈钢器皿q Utensils type 器具的类型MODULE 715 min (15分钟)Machine Warewashing efficiency 洗碗 机的效率q Determinants of MWW efficiency q 洗碗 机的效率的决定性因素q Scale deposits 水垢的去除q Total Machine Warewashing operations 洗碗机的操作过程MODULE 830 min (30分钟)Troubleshooting tips/tricks 造成污渍沉淀的主要原因q Bad cleaning results 不理想的清洁效果q Deposits on tableware/cutlery 餐具上各种污物的残留q Glassware greasy 玻璃器皿的油渍q White deposit on glassware 玻璃器皿上的白色痕迹q Adhering soil 附着油腻q Using too much detergent 清洁剂的过量使用q Machine foams 机器的泡沫q Pre-soaking 浸泡q How to de-scale a dishwasher 怎样清除洗碗机上的水垢3. KITCHEN CLEANING 厨房清洁Module No.Suggested TimingsRemarks 注：MODULE 120 min(20分钟)Introduction to cleaning 清洁的介绍q What is cleaning? 何为清洁q Why clean? 为何清洁q What to clean? 什么需要清洁？q Types of soil 油污的类型MODULE 220 min(20分钟)Cleaners 清洁剂q Detergent 清洁剂q Can water be used to clean? 水能达到清洁效果吗？q An ideal detergent 理想的清洁剂q Proper use of chemicals 化学品的正确使用q Good cleaning 良好的清洁q What to consider in a cleaning program 清洁过程中的注意事项MODULE 315 min(15分钟)Sanitizers 消毒剂q What to disinfect and sanitizer? 哪些需要消毒？q The ideal sanitizer 理想的消毒剂MODULE 420 min(20分钟)How to clean? 如何清洁？q Cleaning standards 清洁标准q Problems caused by ineffective cleaning 无效清洁引发的问题q Clean as you go 离开时及时清洁q Cleaning schedules 清洁程序q Good & effective cleaning 良好而高效的清洁q 6 basic steps of cleaning 清洁的6个基本步骤MODULE 520 min(20分钟)Product application 产品的应用q Types of product 产品的类型q Manual dishwashing detergents 手洗清洁剂q All purpose cleaner 多用途清洁剂q Heavy duty degreasers 重污清洁剂q Sanitizer 消毒剂q Descaler 清洁剂q Glass cleaner 玻璃清洁剂q Stainless polish 不锈钢擦亮剂q Silver cleaner 银器清洁剂q Oven, grill & fryer cleaner 炉灶、烤架及煎锅清洁剂q All purpose cleaner/sanitizer 多用途清洁剂/消毒剂MODULE 615 min(15分钟)Equipment 设备q Divermite plus dispenser 泰华脉(+)分配器q Divermite dispenser 泰华脉分配器q Refill station 再填充系统4. BREAKAGE CONTROL 破损控制Module No.Suggested TimingsRemarks 注：MODULE 115 min(15分钟)Introduction 简介q Do you know facts? 实际情况q What is breakage control? 何为破损控制？q What tableware are breakable? 哪些餐具是易破损的？q How can breakage be reduced? 如何减少破损？MODULE 210 min(10分钟)Main hazard areas of breakage 造成破损的主要原因q Bussing 收集q Transporting 运输q Sorting 分类整理MODULE 310 min(10分钟)The decoy system 引导系统q Racking & loading 装筐和装载q Storage 存储MODULE 410 min (10分钟)Breakage prevention 破损预防q Breakages cost money 破损提高成本q Dos & Donts 可取与不可取之处5. LAUNDRY 洗衣房Module No.Suggested TimingsRemarks 注：MODULE 1Laundry Overview 洗衣房一览q Laundry workflow 洗衣房流程MODULE 230min (30分钟)Cycle of laundry operations 洗衣操作流程q Warehousing 入库q Collection/transportation 收集/运输q Linen sorting 布草分拣q Machine loading 装机q Washing process 洗涤q Finishing 熨烫q Packed out & storage 打包及存储MODULE 330min (30分钟)Elements of washing 洗涤要素q Mechanical action 机械动作q Time 时间 q Chemicals 化学品q Temperature 温度MODULE 460min (60分钟)The wash formula 洗涤流程q Prewash 预洗q Mainwash 主洗q Cooldown 冷却q Rinse 过水q Neutralization 中和q Final extraction 最后脱水Module 530min (30分钟)Types of textiles 织物的分类q Characteristics of fibres 纤维制品的特性q Fibre identification 纤维制品的识别q Polycotton fabrics 涤面织物q Polyester 涤纶q Characteristics of polyamide 尼龙的特性q Characteristics of polyester 涤纶的特性Module 620min (20分钟)q Linen life time布草的寿命Module 760min (60分钟)Stain removal 污渍清除q Spot cleaning 污点的清除q Stain type identification 污渍类型的识别q General rules 一般规则MODULE 820min (20分钟)Hygiene in laundry 洗衣房卫生q Good hygiene practice 良好的卫生习惯q Healthcare laundries 医院的洗衣房 q Calandering & drying 折叠及烘干MODULE 9q Preventive maintenance 维护与保养MODULE 1020min (20分钟)Health & Safety 健康和安全q Who is at risk? 谁正处于危险之中？q Control & usage of chemicals 化学品的控制和使用q What are the hazards? 何为危险？q Know the hazard symbols 了解危险符号q Safety equipment 安全设施q Emergency procedures 紧急措施MODULE 1130min (30分钟)Troubleshooting Tips 问题类型q Pinholing by mechanical 机械性破损q Colour loss 布草褪色q Colour pick up 布草染色q Lint 布草脱圈q Mildew 布草霉变6. HOUSEKEEPING MODULE 樓宇模块ModuleSuggested TimingsRemarks 注：q Why is housekeeping unique? 客房保养的独特性30min (30分钟)q The professional housekeeper 专业的客房保养人员q Using chemicals & equipment safely 安全使用化学品和设备q Multi purpose products 多用途产品q Employee Health & safety 员工的健康和安全q 12 key points of the Room Care training 客房保养培训的12个要点7. HOUSEKEEPING JOBCARDS 客房保养工作程序表We have a library of job cards that spelt out the step by step cleaning sequence in each area to be cleaned. Just let your fingers do the walking while you decide on what is best for your staff training. 我们为您度身订做了一整套工作程序表，来阐明每一区域的清洁步骤。从而为您的员工提供最好的培训，而您可以不废吹灰之力。Module Suggested TimingsRemarks 注：Housekeeping Job Cards90min (90分钟)q Personal grooming & hygiene 个人卫生q Room attendants trolley-cleaning equipment 客房服务生用推车-清洁设备q Room attendants trolley-cleaning products 客房服务生用推车-清洁产品q Room attendants trolley-replacement items 客房服务生用推车-易耗品q Checking the vacuum cleaner 检查吸尘器q Vacuuming the floor 地面吸尘q Arriving at the guestroom 进入客房q Cleaning the guestroom 客房清洁q Bathroom cleaning-toilets 浴室清洁- 马桶q Bathroom cleaning-fittings 浴室清洁- 摆设q Bathroom cleaning-General cleaning 浴室清洁- 全面清洁q Damp dusting 推尘q Glass & telephone cleaner 玻璃和电话机清洁q Cleaning wooden furniture 木质家具 清洁q Finishing touchesq Public areas-lobby areas and entrances公共区域-大堂和入口q Public areas-guest lifts and stairs 公共区域- 客用电梯和楼梯q Public areas-washrooms 公共区域-盥洗室q Public areas-restrooms and urinal cleaning 公共区域-盥洗室-便池q Guest care-Your room-Your guest 客房维护-客房-宾客q Using cleaning chemicals safely 安全使用清洁剂q Making a cleaning solution at the refill station 自动吸湿系统的清洁方案q Emergency carpet stain removal-rinse method 紧急情况下地毯污渍的清除q Looking after yourself at work 工作中的个人保护8. BUILDING CARE 樓宇保养Module No.Suggested TimingsRemarks 注：MODULE 120min (20分钟)Introduction to cleaning 清洁简介q Why do we clean? 我们为何进行清洁？q The simple science of cleaning 清洁的简单原理q PH scale PH值q What a cleaning chemical does 清洁化学产品的功能q The correct cleaning product to use 正确使用清洁产品q Personal hygiene & grooming 个人卫生及修饰MODULE 25min (5分钟)The cleaning professional 清洁专家q Personal conduct 自我指导MODULE 320min (20分钟)Washroom cleaning 盥洗室清洁q What should we clean in the washroom 盥洗室中哪些部分应当清洁q Items to clean 清洁项目q Which chemicals to use? 使用何种化学