Local Patient Participation Report - Bewbush Medical Centre局部患者参与报告bewbush医疗中心.docx

BEWBUSH MEDICAL CENTRELocal Patient Participation ReportThis report summarises the development and outcomes of Bewbush Medical Centre Patient Reference Group (PRG) in 2012/13. It contains:1. Profile of the practice population and PRG2. The process used to recruit to our PRG3. The priorities for the survey and how they were agreed 4. The method and results of the Patient Survey5. The action plan that was agreed and how it was agreed6. The progress made with the action plan7. Confirmation of our opening times1. Profile of the practice population and PRGPractice Population SummaryAge RangeMaleFemaleTotal0 - 6535453219676466 - 75889017776+3379112Total366633546979EthnicityPercentage of the total(9S.) Ethnic groups (census)0.00%(9S1.) White - ethnic group0.10%(9S2.) Black Caribbean0.00%(9S3.) Black African0.30%(9S51.) Other Black - Black/White origin0.10%(9S6.) Indian0.30%(9S7.) Pakistani0.30%(9SZ.) Ethnic groups (census) NOS0.00%(XaBEN) Ethnic groups0.00%(XaE4B) Ethnic group not given - patient refused0.10%(XaFwD) White British3.10%(XaFwF) Other white ethnic group0.40%(XaFwz) Asian - ethnic group0.10%(XaFx0) Other Asian ethnic group0.10%(XaIB6) Black African and White0.10%(XaJQv) British or mixed British - ethnic category 2001 census29.40%(XaJQw) Irish - ethnic category 2001 census0.20%(XaJQx) Other White background - ethnic category 2001 census17.90%(XaJQy) White and Black Caribbean - ethnic category 2001 census1.50%(XaJQz) White and Black African - ethnic category 2001 census3.40%(XaJR0) White and Asian - ethnic category 2001 census0.80%(XaJR1) Other Mixed background - ethnic category 2001 census2.00%(XaJR2) Indian or British Indian - ethnic category 2001 census11.20%(XaJR3) Pakistani or British Pakistani - ethnic category 2001 census5.20%(XaJR4) Bangladeshi or British Bangladeshi - ethn categ 2001 census0.90%(XaJR5) Other Asian background - ethnic category 2001 census5.40%(XaJR6) Caribbean - ethnic category 2001 census1.10%(XaJR7) African - ethnic category 2001 census8.70%(XaJR8) Other Black background - ethnic category 2001 census5.30%(XaJR9) Chinese - ethnic category 2001 census0.10%(XaJRA) Other - ethnic category 2001 census0.40%(XaJRB) Ethnic category not stated - 2001 census0.60%(XaJRa) Black British - ethnic category 2001 census0.00%(XaJRb) Other Black or Black unspecified ethnic category 2001 census0.00%(XaJSE) Polish - ethnic category 2001 census0.10%(XaJSP) Oth White European/European unsp/Mixed European 2001 census0.00%(XaJSg) Any other group - ethnic category 2001 census0.10%(XaQEa) White British - ethnic category 2001 census0.40%PRG ProfileThere are 24 PRG members within the group. There are 8 male and 7 female representatives. Age profile: 2 members: 17 24 years2 members: 25 34 years3 members: 35 - 44 years10 members: 45 - 54 years5 members: 55 64 years0 members: 65 74 years2 members: 75 84 yearsEthnicity:2 members Indian3 members - Pakistani17 members White British2 members White/Black CaribbeanUnfortunately the current PRG membership is neither reflective nor representative of our practice population. 2. The process used to recruit to our PRGBewbush did not have a pre-existing Patient Participation Group, so we started by launching our Virtual Patient Reference Group in 2012. The Practice has tried very hard to reach all of our patients with particular emphasis on underrepresented groups through various means.In order to recruit to our PRG we:Wrote to patientsPut up posters in practiceOffered leaflets to patients attending the practicePut information on the practice websitePut details on repeat prescriptionsPut Posters up in local Pharmacy and at the Bewbush Centre.3. The priorities for the survey and how they were agreed them.In order to determine the priorities for the survey we Emailed members of the Virtual PRG.4. The method and results of the patient surveyOnce we had established the priorities we used a well-established questionnaire, IPQ which is a well-established questionnaire widely used in the UK.Since 2004, over 3,000,000 patients have completed an IPQ providing valuable patient feedback to over 4,000 practices and over 16,000 health practitioners, many of these practices and health practitioners having completed the survey on more than one occasion.Extensive published validation studies (please see http:/www.cfepsurveys.co.uk/library/publications.aspx) have established that the IPQ is a reliable and sensitive tool: accurately measuring patient satisfaction in designated areas and is sensitive to change - if the IPQ is carried out on more than one occasion any change in patient perception of service can be clearly and reliably monitored.We carried out the survey between 1st October 2012 and 31st January 2013.The report outlines the feedback that has been collected and analysed from a sample of our patients.5. The action plan that was agreed and how it was agreedIn order to get comments from the PRG on the draft action plan we emailed it to the group.There were no areas where there were significant changes to our services. 6. The progress made with the action planThe Summary of the progress as of 31 March 2013 is:You Said.We did.The result is.More Privacy at theFront DeskWe are going to change the configuration of how patients queue at the front desk, to try to give patients more privacy when booking appointmentsWe have placed an order for a belt barrier and sign holder, asking patients to “please wait behind the sign” until it is their turn at reception, so giving a bit more space. We will have to move the check-in screen to the other side of the leaflet stand.Baby Changing FacilitiesWe have placed an order f