初级商务英语知识要点Unit7MakingArrangements.pptVIP

Unit 7 Making Arrangements,Telephoning,Listening,Listen for information,Language points,1.Put (sb.) through (to sb.else) put you through to our Sales Manager 2. Im afraid he is out at the moment. out 有时是委婉语，不愿告诉对方某人的行踪而已。 = he is not in.,3.Take a message （请人）留言 Leave a message 留言(给某人) - Can I take a message? - May I leave a message? 4. Could I have your number/name?(more polite than: Whats your number/name?,5.Have problems with 在方面有问题/麻烦 They have with payment because of tight budget. 6. Send (get) around -Can you send a technician around ? - Of course. Ill get one around this afternoon. 7. Sort out= solve I hope you can sort out the problem soon. We sorted out the problem in a week.,8. In case Wed better insure the goods in case something happens during the transportation.,5. Manage Can you manage Tuesday? Can you manage to meet their customers requirements?,Practice,1.以防他没有你的电话号码,你能告诉我你的电话号码吗？ 2.我一定把这个口信转达给他。 3.谢谢你回电话。 4.我打电话是因为LPY17的安装有问题。 5.我确信我们不久就会解决问题。 6.我打电话想问一下能否在下周安排一次会面。 7.周五上午对我老说很合适。,1.Can you tell me your phone number in case he does not have it? 2. Ill make sure that he gets the message. 3.Thank you for calling back. 4. The reason why I called is that we have problems with the installation of LPY17. 5.I am sure we can sort out the problem in no time. 6.Im phoning to ask if we can fix a meeting next week. 7. Friday morning suits me fine.,Unit 8 Information Handling,Checking and confirming,Listening,Listening for information,Practice,1.用could you/would you/can you +V please？询问： -不知道对方想与谁通话；(tell) -想让对方留下号码；(give) -不知道对方的名字如何拼写；(spell) -没听清对方的地址；(repeat) -不知道对方明天什么时间在办公室；(tell) -拿不准订单上的装运期（confirm;delivery date）,2.翻译 布罗克（Brock）公司正在与许多金融公司接洽，目的是与他们建立业务关系。罗克（Rock）先生又拨通了一家公司的电话： 罗克：我是布罗克公司总裁的个人助理乔治罗克。我想约见一下贵公司的负责人。 秘书：噢。请问具体什么事？ 罗克：我们有兴趣与贵公司建立业务关系。 秘书：好。你什么时候方便？ 罗克：周二全体或周四上午。 秘书：我问一下总经理。请稍候。好的。周二上午九点钟。可以再问一遍你的名字吗？ 罗克：乔治罗克。 秘书： 你能拼一下吗？ 罗克：好。G,E,O,R,G,E,R,O,C,K. 秘书：好， 我记下来了。我们恭候你的光临。,Unit 11 Business Letters,Listening,Language Points,Lay ones hands on= find I wonder who would be able to lay his hands on such a small piece of note. Consultancy;consult;consultant I think we must consult with our consultant on/about the consultancy.,Above-mentioned; mentioned above The above-mentioned product (=the product mentioned above) is available in the major department stores throughout the city. Attach (to) The above