课件：新编实用英语综合教程二uni hoel service.ppt

,Unit | Four,Hotel Service,Unit Goals: What You Should Learn to Do 1. Book a hotel room and services 2. Check in / out at a hotel 3. Fill in a reservation form 4. Fill in a room reservation card What You Should Know About 1. Hotel services in the USA 2. Relative clauses,Contents,Section Talking Face to Face,Imitating Mini-talks,Speak and Recite,Speak and Perform,Study and Imitate,Imitate and Perform,Acting out the Tasks,Studying Business Cards,Following Sample Dialogues,Putting Language to Use,Speak and Complete,Speak and Communicate,Speak and Translate,1) May I book a room for three nights? Receptionist: Good evening, Peace Hotel Reservation. May I help you? Lynda: Yes, may I book two double rooms for three nights? Receptionist: Sure. Could you give me your name and telephone number, please? Lynda: Its Lynda Miller. The telephone number is 854-1742. 2) I have made a room reservation here. Jane: Good evening. I have made a room reservation here. Clerk: Let me check. Yes, there it is. A single room for one night. Jane: Yes, Im leaving tomorrow. Clerk: Then you have to check out before 2 oclock P.M.,SECTION I Talking Face to Face,Imitating Mini-talks,Speak and Recite,1 Work in pairs. Look at the picture and recite the following mini-talks for making reservations or checking into a hotel.,Back,Unit | Four,3) Would you please show me your passport? Catherine: I would like to stay in this hotel for a couple of days. Receptionist: Welcome. Would you please show me your passport? Catherine: Here you are. Receptionist: Thank you, and here is the registration form for you to fill in. 4) Im Awfully sorry. Tom: Id like to book a single room for two nights. Receptionist: Im awfully sorry. We dont have any room available now. Tom: No problem. Ill try some other hotels nearby. Receptionist: Goodbye! 5) May I pay by travelers check? Susan: Good morning. I would like to check out. Receptionist: All right, please show me your room card. Susan: Here you are. May I pay by travelers check? Receptionist: Of course. Sign your name here, please.,Window on Key Words,Back,结账离去 非常地 空闲的 旅行支票,Speak and Perform,Acting out the Tasks,2 Work in pairs and act out the tasks by following the above mini-talks.,1 Task: You are leaving for New York next week. Make a reservation with a hotel there by telephone.,5 Task: You want to check out of a hotel after a weeks stay there.,Back,3 Task: You come to a hotel and ask for a single room with a good view.,4 Task: You want to book a hotel room but your booking denied for the peak season.,2 Task: You want to check into a hotel where you have already made a reservation., Refer to the Data Bank in the Workbook for more relevant expressions.,Studying Hotel Ads,Study and Imitate,3 Hotels usually advertise in newspapers to attract guests. Now look at the following advertisements and try to use the information in them in your face -to-face talks.,Back,Back,1) I Would Like to Book a Double Room Receptionist: Holiday Hotel, Reservations. May I help you? Guest: Yes. I would like to book a double room for my family. Receptionist: All right. For which dates, please? Guest: Next weekend. That is for May 18th and 19th. Receptionist: Let me check if we have a room available then. Oh, yes, we do. Guest: Good. I would like to have a non-smoking room. Receptionist: There are many non-smoking rooms available in our hotel. May I have your name, please? Guest: Charles Wilson. By the way, do you have any golf course (高尔夫 球场) nearby? Receptionist: Sorry, but we have a swimming pool, and we provide some other services. Guest: Thats fine. Shall I send you a deposit? Receptionist: No, you dont have to, you may pay on arrival.,Following Sample Dialogues,Imitate and Perform,4 Read the following sample dialogues and try to perform your own tasks.,Back,Unit | Four,2) I Have a Reservation with You Receptionist: Good evening! Welcome to Village Green Inn. What can I do for you, sir? Guest: I have a reservation with you. Receptionist: May I have your name, please? Guest: Tom Addison. Receptionist: Yes, Mr. Addison. May I have a look at your passport, please? Guest: OK, here you are. Receptionist: Would you please fill out the registration form? Guest: All right. Whats the rate for one person per night? Receptionist: $69. Guest: Do you accept travelers checks? Receptionist: Sure. Here is the key card to Room 4312. The bell-man (接待员) will show you the way. Guest: Thanks. I will be leaving tomorrow. When shall I check out? Receptionist: Any time before 11:00 A.M. Guest: All right. Ill remember that.,Back,Unit | Four,Putting Language to Use,Speak and Complete,5 Imagine your foreign client is coming for a business talk and you are making a reservation at a hotel for him. Complete the following conversation with the receptionist by filling in the blanks.,You: Id like to book a single room with shower for my friend, Mr. George Smith. Receptionist: All right. On which 1 _, please? You: On the 20th of this month. Receptionist: How long will he be 2 _? You: Im not quite sure, but it could be about 3 _. Receptionist: Then we can confirm 4 _ from the 20th to the 27th. You: Fine. How much do you 5 _ for a single room with breakfast? Receptionist: For a single room for one night, the 6 _ would be 380 yuan. You: Shall I leave a 7 _ ？ Receptionist: No, but remember to confirm it 8 _ your friend comes. You: All right.,Back,date,staying,a week,a room,charge,hotel cost,deposit,before,Unit | Four,Receptionist: Good evening! Welcome to Village Inn. What can I do for you? You: _. (我在这儿预订了房间。) Receptionist: May I have your name, please? You: Im Tom Addison. Receptionist: Yes, Mr. Addison. Youve made a reservation for one single room. 2 _? (我可以看一下您的护照吗？) You: Here you are.,Speak and Translate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.,May I have a look at your passport,I have a reservation with you,Back,Unit | Four,Receptionist: 3 _? (请您填一下这张登记表好吗？) You: Here it is. Is it all right? Receptionist: Yes, thanks. 4 _. (这是5012房的房卡。) You: Can I go to my room now? Receptionist: Sure, 5 _. (接待员会给您带路的。) You: Thanks.,Speak and Translate,6 Imagine you are checking in at a hotel. You are talking with the receptionist. Fill in the blanks according to the Chinese version provided.,Back,The bell-man will show you the way,Would you please fill out the registration form,Here is the key card to Room 5012,Unit | Four,Speak and Communicate,7 Imagine you are checking out at a hotel. Play your role according to the clues given in brackets.,1 I would like to check out. 2 You checked in three days ago. 3 How much is the rate / rent per night? 4 How are you going to pay, in cash or by credit card? 5 Here is the change, $23.,Receptionist: Good morning. Can I help you, madam? You: 1 (表示要结账。) Receptionist: OK. Would you please tell me your name and room number? You: Nancy Birley, Room 4608. Receptionist: Yes, Miss Birley. 2 (说明客人是 三天前入住的。) You: Thats right. 3 (询问每晚的房费是 多少。) Receptionist: $59 per night. You stayed here for 3 days, that is $177. 4 (询问客人如何 付款。) You: In cash, please. Here you are, $200. Receptionist: Thank you. 5 (向客人交代所找的 零钱。),Back,Unit | Four,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,Listen and Match,Listen and Translate,Handling a Dialogue,Listen and Decode,Understanding a Short Speech / Talk,Listen and Complete,Listen and Match,Listen and Answer,Listen and Complete,Listen and Answer,SECTION II Being All Ears,Learning Sentences for Workplace Communication,Listen and Repeat,1 Listen to ten topic-related English sentences for workplace communication cross-referenced with their Chinese translation and try to remember them.,Back,Window on Key Words,double room 双人房间 check into / out 入住退房,Back,Listen and Match,2 Listen again to the above sentences rearranged in sequence, and then match them with their Chinese translation.,1) a. 我要先寄付押金吗？ 2) b. 您是用信用卡还是现金支付？ 3) c. 我可以订一个双人房间吗？ 4) d. 你们接受旅行支票吗？ 5) e. 早晨好。假日旅馆客房部。 6) f. 这里的单人房间一天多少钱？ 7) g. 你什么时候入住酒店？ 8) h. 下午两点前你要结账退房。 9) i. 请问明天你们是否有单人的空房间？ 10) j. 很抱歉，我们现在没有空房。,g,i,b,h,d,e,j,f,a,c,Back,Listen and Translate,3 Listen to ten topic-related English sentences for workplace communication and translate them into Chinese orally.,Back,1) 我可以在你们酒店预订房间吗？ 2) 我想办理入住手续。 3) 您想要什么样的房间？ 4) 请给我看一下您的身份证或者护照好吗？ 5) 您要在这里住多久？ 6) 单人房间一晚多少钱？ 7) 你想怎样付账？ 8) 对不起，我们今晚没有空房了。 9) 我想要一个有双人床的房间。 10) 房费里包括早餐吗？,1) May I have a reservation in your hotel? 2) I would like to check in) 3) What kind of room do you want? 4) Would you please show me your ID card or passport? 5) How long will you stay here? 6) How much do you charge for a single room one night? 7) How do you want to pay? 8) Sorry, we dont have any room available for tonight. 9) I want a room with a double bed. 10) Is breakfast included in the bill?,Script:,Back,Tom Johnson came to a hotel. He wanted to stay in a single room with 1 bath, a good view, balcony . He made the reservation 2 at home, at the airport, at the railway station . After he arrived and checked in at the hotel, he filled out a registration 3 card, form, note and got the key to his room. His room number was 4 532, 235, 352 . Breakfast was 5 included, charged, paid in the bill, which was 6 served, made, cooked for several hours in the morning. Tom would pay for the hotel 7 meal, services, cost when he checked out. The receptionist hoped that he would 8 like, please, enjoy himself during his stay there.,Handling a Dialogue,Listen and Decode,4 Listen to a dialogue and decode the message by finding the correct choices given in brackets according to what you have heard.,Script,Back,Unit | Four,Receptionist: Hi, sir, may I help you? Client: Yes, Id like a single room with bath just for a couple of nights. Receptionist: Have you made a reservation? Client: Yes, I have. I made it just now at the airport. Receptionist: May I have your name, please? Client: Yes. My name is Tom Johnson. Receptionist: Oh, yes, Mr. Johnson. We have your reservation here. Would you please fill out this registration card? Client: Certainly. Receptionist: Your room number is 235, on the second floor. Here is the key to your room. Client: Thank you. When do I pay for the room? Receptionist: You can pay when you check out. Client: By the way, does the price include breakfast? Receptionist: Yes. Breakfast will be served from 7 A.M. to 10 A.M. Client: Where is it? Receptionist: Its on the ground floor on the left. Client: Its very kind of you. Thank you again. Receptionist: You are welcome. Enjoy yourself and have a pleasant stay.,Script:,Back,Unit | Four,Listen and Answer,5 Listen to the dialogue again and then answer the following questions orally.,Back,1) What kind of room did Tom intend to stay in? 2) Where did Tom make the room reservation? 3) On which floor was Tom room? 4) Where was breakfast served? 5) How long was breakfast served every day?,A single room with bath. At the airport. On the second floor. On the ground floor. For 3 hours.,Receptionist: Hello, sir. May I help you? Client: Yes, I would like a single room with bath just for a couple of nights. Receptionist: Have you made a reservation? Client: Yes, I have. 1 _. Receptionist: May I have your name, please? Client: Yes, 2 _. Receptionist: Oh, yes, Mr. Johnson. We have your reservation here. Would you please fill out this registration card? Client: Certainly.,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.,my name is Tom Johnson,I made it just now at the airport,Back,Receptionist: Your room number is 235, on the second floor. Here is the key to your room. Client: Thank you. When do I pay for the room? Receptionist: 3 _. Client: By the way, does the price include breakfast? Receptionist: 4 _. Client: Where is the dining hall? Receptionist: 5 _. Client: Its very kind of you. Thank you again. Receptionist: You are welcome. Enjoy yourself and have a pleasant stay.,Listen and Complete,6 Listen to the dialogue for the last time and fill in the blanks according to what you have heard.,Back,It is on the ground floor on the left,You can pay when you check out,Yes. Breakfast will be served from 7 A.M. to 10 A.M.,Welcome to Courtyard Hotel. It is our pleasure to welcome you as our guest and to wish you a 1 _ stay here. It is very important to us that your stay should be as 2 _ and as enjoyable as possible. We take great 3 _ in providing our guests with the highest levels of professional 4 _ and hospitality. And it is our goal to 5 _ your expectations. A comfortable stay is always a more productive one. So if there is anything we can do to make your next trip more pleasurable, 6 _ to tell us about it. To share your feedback, 7 _ to reach the front desk or 8 _ the comment card in your room and give it to a 9 _ of our staff. Thank you for your 10 _ our hotel.,Understanding a Short Speech / Talk,Listen and Complete,7 Listen to a short speech twice and during the second listening, put back the missing words in the blanks.,Back,choosing,pleasant,comfortable,pride,service,meet,feel free,dial 0,fill out,member,a. great view of the sea b. beautiful garden c. sports facilities d. professional service,a. essential b. profitable c. interesting d. meaningful,Column A Column B,Listen and Match,8 Listen to the hotels call for comments again and match the information in Column A with the choices in Column B.,1) The hotel takes its guests comfort as _.,2) The hotel is proud of its _.,Back,a. attract more businessmen b. provide more rooms c. meet the guests expectations d. make the hotel well-known,a. talking to the manager b. complaining to the reception desk c. contacting the operator d. filling in a comment card,a. trip b. meeting c. appointment d. party,Column A Column B,Back,3) The goal of the hotel is to _.,4) The hotel is ready to offer service for the guests next _.,5) The guests are welcome to leave their comments on the service by _.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answering the following questions.,Back,1) Who is making the hotels call for comments? 2) From whom does the speaker want to get the comments? 3) What is the hotels top priority in serving the customers?,The hotel management. The speaker is seeking comments from the staying guests. The hotel takes quality service as its top priority.,Listen and Answer,9 Write out the general idea of the short speech in one paragraph by answering the following questions.,Back,4) What kind of service is the hotel trying to provide? 5) How can the guests comments be passed onto the hotel management?,General idea,The hotel tries to provide the highest level of professional service. The guests may phone the front desk or fill in the comment card and leave it with any staff member of the hotel.,The hotel management is seeking comments from the staying guests. It says that the hotel takes quality service as its top priority. The hotel tries to provide the highest level of professional service and hospitality in order to meet the guests expectations. The hotel management invites the guests to give their comments for improving the hotel service. The guests may phone the front desk or fill in the comment card and leave it with any staff member of the hotel.,General idea:,Back,SECTION III Trying Your Hand,Practicing Applied Writing,Write and Simulate,Write and Create,Writing Sentences and Reviewing Grammar,Write and Correct Mistakes,Write and Translate,Write and Describe a Picture,Write and Apply Rules,SECTION III Trying Your Hand,Practicing Applied Writing,Write and Simulate,1 Read the following two samples of room reservations and learn to write your own.,Back,Unit | Four,Back,Write and Create,2 Complete the application form according to the information given in Chinese.,Wang Hua,5 / 9 / 2010,8 / 9 / 2010,four double rooms (for three nights) one meeting room on Sept. 6,in cash,00860086,Back,Writing Sentences and Reviewing Grammar,Back,The Attribution Clause,Unit | Four,4 Fill in the blanks with appropriate relative pronouns or adverbs.,Write and Apply Rules,1) The old couple _ live next to us have four grandchildren. 2) I can never forget the day _ I got the first prize in the competition. 3) The garden of his house has a lawn, _ is very pleasant to sit on in summer. 4) The fish are multi-colored, the biggest of _ is only 2 cm long. 5) There have been complaints about the noise from the people _ live in the flats. 6) A chat show is a TV program in _ famous people are asked questions about their lives and work. 7) The child _ parents died in the air crash is living with his aunt now. 8) Tom and his family are going to a French restaurant _ they had dinner a week ago. 9) I have explained everything _ I can to you. 10) The audience, most of _ were students, enjoyed the performance very much.,Back,whom,who,when,which,which,who / that,which,whose,where,that,Unit | Four,1) A small amount of money was all which was taken in the robbery. 2) We received an offer of RMB320,000 for the house, that we accepted. 3) He has two sisters, neither of who went to university. 4) The beach is the plac