HND-员工培训开发作业-outcome-1.doc

1. Policy StatementA G Bell Ltd is a call center service company. The company prides itself on achieving exception service levels, and exploiting cutting edge technology. The company encourages a team based approach to meeting its demanding targets for response rates. And the companys structure is flat organization structure, facilitates a supportive, enabling culture, where people are valued as a key resource and developed to meet business needs. And the company has 180 staff through the innovative way select.Training is very important for every company. In A G Bell Ltd training is to improve staff skills. Especial face with the disadvantage group. Training can motivate employees to improve work. Staff training can improve the efficiency of AG Bell Ltd. There has so many advantages so the companys senior manager should pay more attention to it.The company mission: through the innvative apporach to select the staff. The person is most important captial to A G Bell Ltd. And it also using a unique technology companys sales and management to enable enterprises to increase market share.The company vision: is AG Bell Ltd want to increase market share, expand markets, and service more customers, sure at last make more profits. Make company develop more smoothly. For the training, company promise all employees has equal training opportunities. And every employee can get benefits from the training process. Staff training can improve their professional levels and responsibilities for the company goals. Training is a very necessary part for AG Bell Ltd. It has a lot of benefits for company. First of all, AG Bell Ltd select staff from a varity of disadvanged group. For improve employees skill the training is must be. It can helps employees make up the knowledge necessary and fulfill the performance gap between the actual operation and expected situation. Beside, and the training can let AG Bell Ltd to achieve goals more easily. If the organization has the a lot of high levels employees, this can improve companys working efficience. And help company achieve goals more quickly.Third, Training could help employees developing their problem solving abilities and enhance communication abilities these can support the mission of AG Bell Ltd .For employee also have many benefits. Through training, employee can feel organization pay a lot of attention to them, and then increase the loyalty. And this can make supervisor and staff has a good cooperation, know each other more, then increase the cohesion. Faced with the company vision, enlarge the market share, must improve the employees professional knowledge for meet the future needs.All of these can conclude training is a must be. For company to develop more good, AG Bell Ltd should be support training, and introduction the policy back the training.2. The Main Body of the Training Strategya.(1)Because A G Bell Ltd want to rapid expansion , the organization need to expand workforce by 40 employees. New employees, training can let them know their responsibilities, and improve their working skill. This is the basic for working in the future for company.(2)The Investors in People Standard, Investors in People award which is the national award for good practice of training, this project should make employee has a good knowledge about it.All staff should join in the project. To achieve this aim, training is a fastest way.(3)For AG Bell Ltd, one feature is them employ lots of disadvantaged employees. Faced with these staff, training can make them master the knowledge and equipment, health and safety knowledge and respond to questions using the techniques. b. Short Medium to long termOrganization 1) Introduction of a new company policy2) Healthy and Safety training 1) The customers service training2) IiP trainingGroup1) How to use the switchboard2) Healthy and Safety training1) The customers service training2) IiP trainingIndividual1) Basic knowledge training2) Induction training3) Minute Taking Skills4) Appraisal Training5) Healthy and Safety training1) The customers service training2) IiP training3) Team leader trainingFor achieve the training purpose, there needs any resources.Foremost, the finance resource should satisfy the training. Before implement training, the financial resource should be calculate, make sure have enough budgets to meet the needs of training. This is the basic demand of training.Second, the training place is very important, before training implement must be confirmed. The size、condition、environment and so on, relevant items must be sure. This is the key factors of training.Then the training facility is also neccessory, such as the audio visuals、projector 、the site arrangement, the trainees need a plan outline and copy reading materials,and so on.Beside, the teacher of training should be arrangement proper. When training start everything should be taking their place.Next, about management training should be take decentralization of authority. To do so, let middle-level manager more loyalty for company. And also make staff can has a good know of their manager, can let the atmosphere in the workplace more harmonious. Contribute to a very high enthusiasm for work.All of these should be determine before training. For make sure that training be successful, every details should be embody.3. Responsibilities for Training at A G Bell LtdAccording to A G Bell Ltds organization chart, and the service it provide, about the responsibilities I affirm manager、team leader、training professional and individual should:ManagerTeam leaderTraining professionalindividual1) Identify training needs2) Deliver training and development programmes3) Facilitate learning with individuals and groups4) Monitor and evaluate the success of training programmes 5) Assess individuals achievement6) Provide support for learner when back in the place7) Select leaners for particular training events1) Identify training needs 2) Deliver training and development programmes3) Facilitate learning with individuals and groups4) Monitor and evaluate the success of training programmes 5) Assess individuals achievement6) Provide s