肢体语言培训(PPT).ppt

肢体语言BodyLanguage,感谢您的合作ThankYouForYourCooperation,1、请您签到。Pleasesignyourname.2、把手机调到静音。Pleaseputyourmobilephoneonsilentmode.,肢体语言BodyLanguage,研究表明，在人与人的交往中，影响成功的因素有三个：语言、语调和肢体语言。其中，人们从语调获得的信息是38%，从肢体语言中获得的信息占55%，而从语言获得的信息仅占7%。可见，肢体语言有时比说话更重要。Ascientificresearchshowsthatthreemainfactorsinfluencethesuccessofinterpersonalrelationshipbuilding:Language,ToneandBodyLanguage.Amongthem,peopleobtain38%informationfromTone,55%fromBodyLanguage,only7%fromLanguage.ItisveryclearthatBodylanguageplayaveryimportantroleintheinterpersonalrelationshipbuilding.,我们如何理解这些肢体语言？HowdoweinterprettheseBodyLanguage?,1、肢体语言的定义。ConceptofBodyLanguage.2、解析肢体语言。ParsethemeaningofBodyLanguage.3、工作中的行为礼仪。Courtesyatwork.4、五秒钟内和客人拉近距离。Buildacloserelationshipwiththeguestswithin5seconds.,课程安排AGENDA,人在言行、交际中会自觉或不自觉地加入自己的手势、表情、身体动作和眼神等肢体语言以强调或表达自己的主观意愿，谓之肢体语言。BodyLanguageincludeseyecontact,gestures,expressionsandbodyactionsthatcooperatewithverbalwordstoemphasizethemeaningwhenpeoplecommunicatewithothers.,我们的肢体有那些语言？Whatkindoflanguagedoesourbodyspeak?,眼神EyeContact面部表情Expression手势、身体动作Gesture语音、语调Speech/Voice人际距离Interpersonaldistance,肢体语言的特点：PointsofBodyLanguage:1、跟个人的生活背景和个性有很大的关系。Hasimportantlinkwithindividualbackgroundandcharacters.2、言语与肢体的不协调能反应出的问题；Ifthespeechdoesnotcoherewiththebodylanguage,cangiveadistortedimpression;3、肢体语言具有感染力。BodyLanguageiscontagious.,头TheHead,侧向一旁说明对谈话有兴趣。Atiltedheadshowsthatyouhaveinterestinthetopic.头挺得笔直说明对对方的谈话持中立态度。Ifyouholdyourheadstraight,thisshowsyouhaveanaturalattitudewiththespeaker.低头说明对对方的谈话不感兴趣或持否定态度。Ifyourheadpointsdown,itlookslikeyouarenotinterestedintalkingwiththespeakerorholdanegativeattitude.,与陌生人初次交谈，视线落在对方的鼻部是最令人舒服的。Thefirsttimeyouhaveaconversationwithastrangertrytolookatthenosepartofthespeaker,becausethiswillmakehim/hermorecomfortable.直接注视对方眼睛的时间不宜过久，因为长时间凝视对方会令人不自在。Donotgazedirectlyatthespeakerseyesforalongtime,becauseitwillmakethespeakerfeeluncomfortable.瞪着别人看是不礼貌的。Staringisimpolite.,眼睛TheEyes,嘴和眼一样都有传情达意的作用。在社交活动中，谈话时尽量少努嘴和撇嘴，因为这样的动作容易流露出不屑的意味，而显得不够有涵养。站立、静坐或握手时，嘴可以微闭，不要露出牙齿，如果能保持微笑就更完美了。Themouthhasthesameeffectwiththeeyeswhenpeopleareexpressingtheirfeelingsandideas.Insocialactivity,avoidtopoutorcurlthelip,becausesuchmovementscaneasilybeconsideredasdisdainfulandappeartolackself-control.Keepthemouthclosedsoftlyanddonotshowyourteethtoomuch,trytomaintainasmilethroughouttheconversation.,嘴TheMouth,在许多国家，人们用握手打招呼。Inmanycountriespeopleoftengreeteachotherwithahandshake.全世界的人都挥手打招呼或表示再见，但来自不同国家的挥手的方式有别。Allovertheworld,peoplewavetheirhandstosayhelloorgoodbye.Butpeoplewavedifferentlyindifferentcountries.我们可以用手势来传递简短的讯息，但要小心。Wecanusehandsignalstosendashortmessage.Butweneedtobecareful.,手TheHands,零Zero,侮辱Rude,钱Money,好的OK,手TheHands,我们用全身无言地表达情感，我们张开双臂表示欢迎或去拥抱某人。Weshowemotionnonverballywithourwholebody.Weopenourarmstowelcomeortohugsomeone.面对不认同的人，我们转身离开。Weturnawayfromsomeonewedisagreewith.人们轻踏地面或轻敲手指，这表示生气或不耐烦。Peopletaptheirfeetortheirfingerstoshowthattheyfeelangryorimpatient.当我们觉得舒服时，全身放松。当我们觉得不舒服时，全身僵硬、紧张。Whenwefeelcomfortable,ourbodieslookrelaxed.Whenwefeeluncomfortable,ourbodieslooktenseandnervous.,身体TheWholeBody,自信：抬高下巴；坐时上半身前倾；站立时抬头挺胸、双手背在身后；手放在口袋时露出大拇指；掌心相对、手指合起来呈尖塔状；翻动外套领子。Self-confidence:Raisethechin;Situpstraight;Standwithyourheadupandplacebothhandsonyourlowerback;Showyourthumbswhenyourhandsinyourpockets;putyourpalmstogetherandmakeapyramidshape.紧张：吹口哨；抽烟；坐立不安；以手掩口；使劲拉耳朵；绞扭双手；把钱、钥匙弄得叮当响。Tension:Whistle;Smoking;Sitdownandstandupfrequently;Coversyourmouthwithyourhand;Pulldownonyourearwithyourhand.,身体TheWholeBody,2019/12/12,17,可编辑,用适当的语调和语速，简明扼要地与客人进行交流。声音不要过大，亲切、柔和，面带微笑。尊敬客人，不要打断客人的谈话。Donotspeaktooloud,usesimpleandclearwordswithapleasantvoiceandsmile.Talkwithrespectanddonotinterrupttheguest.,语音、语调Speech/Voice,亲密距离0.5米；FamilyDistance0.5meter;个人距离0.5-1.25米；PersonalDistance0.5-1.25meters;社会距离3米；SocialDistance3meters;谈话距离1米；Keepatleast1meterinterpersonaldistancewhenyoutalktotheguest.,人际距离Interpersonaldistance,距离产生美。Certaindistancebringsaboutbeauty.,头部：眼光平视，不要东张西望。Head:Keepstraightandeyesighthorizontally,donotlookaround.双手：不要交叉抱于胸前或放入口袋，可自然垂放，可叠握，置于身前。Hands:Dontcrossorputintopockets.HoldtogetherandputinthefrontorSagnaturally.双脚：略分，两脚呈“V”字型分开，体重均匀分部于两脚。Feet:Splitalittleina“V”shapewithyourweightequallydistributedoneachfoot.身体：挺胸收腹，腰部用力，膝盖要直。Body:Standstraight,keepkneesstraight.表情：面露自然的微笑。Expression:Keepsmiling.,工作中的礼仪站姿CourtesyatworkStanding,时刻谨记良好的姿势需注意以下四点：收肩（要放松）、收腹、提臀、挺胸。Bearinmindthefollowingprescriptionforgoodposture:shouldersback(butrelaxed),tummyin,tailinandheadup.,工作中的礼仪站姿CourtesyatworkStanding,头部：眼光平视，不要东张西望。Head:Keepstraightandeyesighthorizontally,donotlookaround.手、脚：手放在膝盖上。女士的双手交叉放在膝盖上。双脚要并拢。避免一些不恰当的腿部动作，如：抖动、敲击地面等。Hands&Feet:Placeyourhandsonknees.Ladiesshouldcrosshandsonknees.Closefeet.Avoidditheringlegsorknottingground.身体：脊背要挺直，臀部坐在椅子的三分之二处。Body:keepthelowertorsostraightandsiton2/3partofthechair.表情：面露自然的微笑。Expression:keepsmiling.,工作中的礼仪坐姿CourtesyatworkSitting,头部：眼光平视，不要东张西望。Head:Keepstraightandeyesighthorizontally,donotlookaround.身体：双肩自然下垂，挺胸、收腹但不要过度。Body:Shoulderspulleddown,bottomtuckedinandthechestshouldnotbethrustforwardtoofar.腿、脚：走路时脚尖向前并保持膝盖屈伸自如。步履轻盈，步幅适中。Leg&Feet:Toesshouldpointstraightaheadandkneeskeptflexedandloose.Keepyoursteplight,andkeepthepacemoderately.表情：面露自然的微笑。Expression:Keepsmiling.,工作中的礼仪走姿CourtesyatworkWalking,当你给客人指示方向的时候，说“您请这边走。”，并两眼朝向指示方向，面露自然微笑。五指并拢，不要用单一手指。Whenyougivedirectiontoaguest,say“Couldyoucomethisway,please?”andlookintothepointingdirection,Keepsmiling.UsepalmnotindividualFingertopointthedirection.,指示方向GivingDirections,令人愉快的握手：坚定有力、热情大方目光接触、面露微笑AHappyHandshake:FirmlywithpassionKeepeyecontactandsmiling令人反感的握手:软弱无力或夸张的用力目光斜视对方AnUnpleasantHandshake:FlabbilywithnopassionorextremelyhardNoeyecontactorlookawry.,握手Handshakes,用双手递交或接受名片，弄清楚不大确定的名字的发音，尽量记住对方名片上的名字。Givingorreceivethecardwithbothhands.ClarifytheCorrectpronunciationOfguestsname.Remembertheguestname.,递、接名片GivingorReceivingBusinessCard,五秒钟内和客人拉近距离。Buildacloserelationshipwiththeguestswithin5seconds.,S=Smile微笑O=OpenBodyLanguage开放式肢体语言F=ForwardLean身子前倾T=Tidy整洁E=Eyecontact眼神接触N=Nod点头,一个热情、友好的微笑表明你非常欢迎客人并且愿意为他们提供服务。Anaffablesmileshowsyourwelcomeandyouareveryhappytoprovideservicefortheguests.用开放式的肢体语言进行交流。让你的肢体语言表现出你的信心