人力资源管理和竞争优势ppt课件.ppt

HumanResourceManagementBaoJiArtandScienceCollege 1 AimandObjective 介绍在人力资源管理领域中的基本概念 方法和研究结果等有效知识 提供一个知识框架 帮助管理人员认识和分析组织中的人力资源管理问题 发展解决这些问题的能力 培养对人力资源管理管理研究的兴趣及鉴赏力 扩大学生的专业词汇量 训练学生的专业文献的阅读能力 2 OrganizationoftheText Concepts概念Application应用Case案例 3 MethodofEvaluation IndividualPaper10 Presentation10 Test20 CaseAnalysisandDiscuss10 FinalExam50 4 第一章人力资源管理与竞争优势 Chapter1HumanResourceManagementandCompetitiveAdvantage 5 CHAPTEROBJECTIVES Afterstudyingthischapter youshouldbeableto Definehumanresourcemanagement Describethefunctionsofhumanresourcemanagement Thenatureofafirm shumanresourcesmanagementpracticesTherolesplayedbylinemanagersandhumanresourceprofessionalsinthehumanresourcemanagementprocessExplaintherelationshipbetweenhumanresourcemanagersandoperatingmanagers linemanagers 6 CHAPTEROBJECTIVES WhatcompetitiveadvantageisandhowcompaniescanachieveitHowafirm shumanresourcemanagementpracticescanhelpitgainacompetitiveadvantage 7 WhatisHumanResourceManagement 乔治 伯兰德Successfulorganizationsareparticularlyadeptatbringingtogetherdifferentkindsofpeopletoachieveacommonpurpose Thisistheessenceofhumanresourcesmanagement 成功的企业在把不同的人组织起来去完成一个共同的目标方面非常熟练 这是人力资源管理的本质 8 WhatisHumanResourceManagement 彻林顿 Humanresourcemanagementisresponsibleforhowpeoplearetreatedinorganizations Itisresponsibleforbringingpeopleintotheorganization helpingthemperformtheirwork compensatingthemfortheirlabors andsolvingproblemsthatarise 人力资源管理对组织如何对待员工负责任 它要对员工如何进入组织负责任 帮助员工有效的完成他们的工作 对他们的劳动给予报酬 同时解决出现的其他问题 9 WhatisHumanResourceManagement 劳埃德 拜厄斯Humanresourcemanagementencompassesthoseactivitiesdesignedtoprovideforandcoordinatethehumanresourcesofanorganization 人力资源管理包括那些用来提供和协调组织中的人力资源的活动 10 WhatisHumanResourceManagement 加里 德斯勒 Humanresourcemanagementistheprocessofacquiring training appraising andcompensatingemployees andattendingtotheirlaborrelations healthandsafety andfairnessconcerns 人力资源管理是这样一种过程 它不仅要完成获取 培训 评价和报酬雇员的工作 同时还要处理劳资关系 雇员的健康和安全问题以及与公平有关的其他一些问题 11 HRMvs Personneladministration 12 HRM的模式 工业或产业模式 industrialmodel 20世纪50年代以前 以劳动关系的协调为主 关注工作规则的建立 职业晋升阶梯和职业生涯设计 以资历为基础的报酬体系 雇佣关系和绩效评估等 投资模式 investmentmodel 20世纪60 70年代 公平就业 培训和开发 给员工更多的自主权 工作丰富 长期薪酬参与模式 involvementmodel 20世纪80 90年代 企业在HRM中更多采用民主 参与的方式 强调团队合作 相互信任 思想观念的一致 对组织的承诺等 高度灵活的模式 high flexmodel 20世纪90年代以后 外脑 聘请顾问 外包 灵活的雇佣关系 多样的报酬 13 Humanresourcefunctions人力资源管理的职能 14 Humanresourcefunctions人力资源管理的职能 HumanResourceFunctions HRF referstothosetasksanddutiesperformedinbothlargeandsmallorganizationstoprovideforandcoordinatehumanresource Humanresourcefunctionsencompassavarietyofactivitiesthatsignificantlyinfluenceallareasofanorganization 人力资源管理职能 指在各种规模的组织中用以提供和协调人力资源的任务和责任 人力资源职能包括对组织的所有领域具有重大影响的各种活动 15 Humanresourcefunctions人力资源管理的职能 人力资源管理协会 SHRM 的六职能划分 Humanresourceplanning recruitment andselection人力资源规划 招募和选择Humanresourcedevelopment人力资源开发Compensationandbenefits薪酬和福利Safetyandhealth安全和健康Employeeandlaborrelations劳资关系Humanresourceresearch人力资源研发 16 HumanResourceFunction Humanresourceplanning recruitmentandselection Conductingjobanalysestoestablishthespecficrequirementsofindividualjobswiththeorganization Forecastinghumanresourcerequirementstheorganizationneedstoachieveitsobjectives Developingandimplementingaplantomeettheserequirements Recruitingthehumanresourcestheorganizationrequirestoachieveitsobjectives Selectingandhiringhumanresourcestofillspecficjobswithintheorganization 17 HumanResourceFunction HumanResourceDevelopmentOrientingandTrainingemlopees Designingandimplementingmanagementandorganizationaldevelopmentprogramms Buildingeffectiveteamswinhinorganizationstructure Developingsystemsforappraisingtheperformanceofindividualemployees Assitingemployeesindevelopingcareerplans 18 HumanResourceFunction CompensationandBenefitsDesigningandcomplementingcompensationandbenefitsystemsforallemployees Ensuringthatcompensationandbenefitsarefairandconsistent 19 HumanResourceFunction EmployeeandlaborrelationsServingasanintermediarybetweentheorganizationanditsunion s Designingdisciplineandgrievancehandlingsystems 20 HumanResourceFunction SafetyandHealthDesigningandimplementingprogramstoensureemployeehealthandsafety Providingassistancetoeployeeswinthpersonalproblemsthatinfluencetheirworkperformance 21 HumanResourceFunction HumanResourceResearchProvidingahumanresourceinformationbase Designingandimplementingemployeecommunicationsystems 22 美国培训和开发协会的人力资源轮盘 23 24 HRMPractices人力资源管理实践 Anorganization shumanresourcemanagement HRM functionfocusesonthepeopleaspectofmanagement Itconsistsofpracticesthathelptheorganizationdealeffectivelywithitspeopleduringthevariousphasesoftheemploymentcycle pre selection selection andpost selection 25 HRMPractices人力资源管理实践 HRMPracticesThepre selectionphaseinvolvesplanningpracticesandjobanalysis Humanresourceplanning AprocessthathelpscompaniesidentifytheirfutureHRMneedsandhowthoseneedscanbemet Humanresourceplanning hasbeendefinedastheprocessof gettingtherightnumberofqualifiedpeopleintotherightjobattherighttime 使恰当数量的合格人员在合适的时间进入合适的工作岗位的过程 jobanalysis isasystematicprocedureforgathering analyzing anddocumentinginformationaboutparticularjobs 26 HRMPractices人力资源管理实践 Selectionpracticesincluderecruitingapplicants assessingtheirqualifications andultimatelyselectingthosewhoaredeemedtobethemostqualified recruitment tolocateandattractjobapplicantsforparticularpositions selection companiesassessandchoosefromamongjobcandidates 27 HRMPractices人力资源管理实践 Inthepost selectionphase Itincludestraininganddevelopment performanceappraisal compensationandproductivityimprovementprograms traininganddevelopment areplannedlearningexperiencesthatteachworkershowtoperformtheircurrentorfuturejobseffectively 28 Trainingvs Development培训和发展的比较 29 HRMPractices人力资源管理实践 performanceappraisal organizationsmeasuretheadequacyoftheiremployee pensation consistsofthepayandbenefitsreceivedfromthecompanybyemployees Pay Thewageorsalaryemployeesearn Benefits Aformofcompensationprovidedtoemployeesinadditiontotheirpay suchashealthinsuranceoremployeediscounts 30 RelationshipsbetweenHRPRACTICES 31 HRM的地位和层次 32 WhoPerformstheHumanResourceFunctions 谁来来履行人力资源职能 ThisresponsibilitylieswithbothHRprofessionalsandlinemanagersoroperatingmanagers Inreality theinterplaybetweenlinemanagersandHRprofessionalsleadstoHRMpractices 33 合作多赢相得益彰 34 Linemanagerandoperatingmanager Linemanager 直线管理人员 Amanagerwhoisauthorizedtodirecttheworkofsubordinatesandisresponsibleforaccomplishingtheorganization stasks 有权指挥下属的工作并负责实现组织的目标Opretingmanager 运营经理 对直接参与组织的产品或服务生产的人员进行管理的人 如工厂的产品经理 银行的借贷经理 35 LineManagers HRMResponsibilities Placingtherightpersonontherightjob把合适的人放到合适的位置上Startingnewemployeesintheorganization orientation 引导新雇员融入组织Trainingemployeesforjobsnewtothem培训新雇员适应新工作Improvingthejobperformanceofeachperson改善每位雇员的工作绩效Gainingcreativecooperationanddevelopingsmoothworkingrelationships争取达成创造性的合作 并且建立和谐的工作关系 36 LineManagers HRMResponsibilities Interpretingthefirm spoliciesandprocedures解释公司的政策和程序Controllinglaborcosts控制劳动力成本Developingtheabilitiesofeachperson开发每一位员工的能力Creatingandmaintainingdepartmentmorale创造和维持较高的部门内雇员士气Protectingemployees healthandphysicalcondition保护雇员的健康和身体状况 37 HRprofessional srole HRprofessionalstypicallyassumethefollowingfourareasofresponsibility EstablishHRMprocedures Develop chooseHRMmethods Monitor evaluateHRMpracticesAdvise assitmanagersonHRM raletedmatters 38 FunctionsoftheHRManager AlinefunctionTheHRmanagerdirectstheactivitiesofthepeopleinhisorherowndepartmentandinrelatedserviceareas AcoordinativefunctionHRmanagersalsocoordinatepersonnelactivities adutyoftenreferredtoasfunctionalcontrol Staff assistandadvise functionsAssistingandadvisinglinemanagersistheheartoftheHRmanager sjob 39 Theprimaryfunctionofahumanresourcedepartmentistoprovidesupporttooperatingmanagersonallhumanresourcematters Thus mosthumanresourcedepartmentsfulfillatraditionalstaffroleandactprimarilyinanadvisorycapacity Inadditionaltoadvisingoperatingmanagers ahumanresourcedepartmentcustomarilyorganizesandcoordinateshiringandtraining maintainspersonalrecords actaslaisionbetweenmanagement labor andgovernment andcoordinatessafetyprograms Therefore accomplishingthehumanresourcegoalsofanorganizationrequiresclosecoordinationbetweenthehumanresourcedepartmentandtheoperatingmanagers 人力资源部门的基本职能是向运营经理在全部人力资源事务上提供支持 这样 绝大多数人力资源部门起一种传统的参谋角色 并且主要处于一种咨询顾问的地位 除了向运营经理提供咨询外 人力资源部门通常组织与协调雇佣和培训 保管人事记录 在管理当局 劳工与政府之间进行联络 以及对安全方案进行协调 40 ChallengesforHumanResourceManagers DiversityintheWorkForceDiversityintheworkforceencompassesmanydifferentdimensions includingsex race nationalorigin age anddisability StructuralChangestoOrganizationsDownsizing isthelayingoffoflargenumbersofmanagerialandotheremployees Outsourcing referstosubcontractingworktoanoutsidecompanythatspecializesintheparticulartypeofwork RightsizingReengineering 41 Greaterdiversitywillcreatecertainspecificchallengesbutalsomakesomeimportantcontributions Communicationproblemsarecertaintooccur includingmisunderstandingsamongemployeesandmanagersaswellastheneedtotranslateverbalandwrittenmaterialsintoseverallanguage Solutiontotheseproblemswillnecessitateadditionaltraininginvolvingworkinbasicskillssuchaswritingandproblem solving Anincreaseinorganizationalfactionalismwillrequirethatincreasingamountsoftimebededicatedtodealingwithspecialinterestandadvocacygroups 42 ChallengesforHumanResourceManagers TechnologicalandManagerialChangeswithinOrganizationsTelecommutingEmpowerment isaformofdecentralizationthatinvolvesgivingsubordinatessubstantialauthoritytomakedecisions Self managedworkteams 43 GainingAC