Shoretel优势调查表.ppt

NetworkDesignandArchitecture AOne DayInstructor ledTrainingCourseforSalesEngineersandTechnicians March 2010 200420052006200720082009 2 CourseObjectivesandGoals IdentifyandUnderstandtheComponentsofaShoreTelSolutionDefineaSolutionDesignaShoreTelSolutionPositivePositioningoftheShoreTelSolutiontoDifferentiateandBeattheCompetitionLearnhowtouseFeature Advantage Benefitmethods 3 ARichHistoryofInnovation ShoreTel7GroupPickupEscalationWGOverflowWebReportingNewSwitches ContactCenterR5 0SupportsMoreAgents ImprovedWorkflow BetterSupportforAbandonedCalls IP8000 ShoreTel1144UsersDistributedPBXDesktopApplicationsWebManagement ShoreTel5 110 000UsersIPPhoneFailoverPSTNFailover6 WayConferenceCallRecordingSMDIPBX 560 530 210 ShoreTel1 1Operator ShoreTel1 2WorkgroupRoutingCDR ShoreTel21 000UsersUnifiedMsgMulti SiteSNMP ShoreTel4 1IPPhonesAMIS 100 ShoreTel35 000UsersPersonalCallMgrPresenceDistributedVMWorkgroupQueueIntlDialPlan ContactCenterRouting IVR ACD CTI E mail Web Real timerpt Customrpt ShoreTel4 3MultipleLineIntercomSoftPhoneFindMeWebClientMultiplicity Monitor BargeTerminalServices ShoreTel5 2LanguagesHuntGroupsWhisperPageGroupPageSMDIVM ShoreTel6OfficeAnywhereSIPEncryptionOnNetDialingProgramButtons 110 ShoreTel6 1BridgeCallAppCentrexFlash 212k 230 560g 1998 1999 2000 2002 2001 2004 2003 2006 2005 2007 115 265 IP565 2008 ShoreTel8ImprovedInterfaces Video AdditionalSIPDeviceSupport BB24 2009 ShoreTel4 2DistributedTMSNetworkPRIAccountCodes ShoreTel7 5IncreasedCapacityImprovedUsabilityExtendingProductivity ShoreTel9EnhancedSecurity PersonalizedCallHandling ActiveDirectory ShoreTel9 1SharedCallAppearances EnhancedMobilitySupport ShoreTel9 2EnhancedPrivacy ProServicesAppsinDirector BCAConferencing ExpandedMCMSupport 2010 ShoreTel10DistributedPaging Workgroups AccountCodes SIPtoExchange2007 T 38SIPFax XenApp5 0 MCMBluetooth 4 WhatDoYouNeedtoSeetoMakeanInformedDecision 5 HiddenCosts Whatisimportanttoyou thecustomer Getthecompetitiontoshowyouhowtheirsystemworks notjusttellyouhowitworks 6 WhichSolutionsDidCustomersConsider Source Nemertes Cisco Avaya Nortel ShoreTel Siemens Alcatel Mitel 7 WhichSolutionsDidCustomersBuy Source Nemertes 8 WhatRequirementsdoCustomersReallyWant Source Infonetics 9 CustomerSatisfaction NemertesIn DepthResearch 1inCustomerSatisfactioninEveryCategoryfor6YearsRunning 10 ShoreTel 1GlobalMarketShareSMBUnifiedCommunicationsShipmentsin2008 11 ShoreTelCustomerSatisfactionSurveyResults StrictRulesforSeriousResults4 pointscale 1 2 3 4 ConductedbythirdpartyALLresultsareincludedEveryoneismeasured partnersandemployeesalike 90 WorldClass 12 ThousandsofDelightedCustomers 13 VoIPvs TDM ArchitectureisaHUGEDifferentiator Bolt On Acquisition Purpose Built 14 ArchitectureMatters Bolt OnApproach 15 ArchitectureMatters InnovationbyAcquisition 16 ArchitectureMatters ThePurpose BuiltApproach ReduceOperationalExpenses AImproveEmployeeProductivity ARevolutionizeCustomerService A 17 CompetitiveComparison MostcompetitorshavemultiplesystemsMakescomparisondifficult butmakescustomersandpartner sjobsdifficultaswell Low endsystemsnotredundantGateways trunks areinsomecasesredundant1 1 tandem orstandbysystemspredominateRedundancyscorecard N 1redundancyN nredundancy where n isgreatertoorequalto2 1 1redundancyTandemStandbySurvivableredundancy lowest lossoffunction 18 ShoreTelisTheOnlySolutionThatScales ShoreTel canbesmall canbelarge atthesametime ononesystem 19 ImportantNumbers SingleImageSystemCapacitiesReview1 MasterDatabase SingleImageSolution 500 NumberofSitesinaSingleImageSolution10 000 NumberofUsersinaSingleImageSolution21 Totalnumberofservers 1Mainand20Distributed254 BaseNumberofVoicemailPorts SimultaneousVM AA CallRecording WorkgroupQueuedCalls RoutePoints perserver1000 NumberofCallManagerClientConnectionsperServer500 NumberofAutoAttendants256 NumberofWorkgroupsMultipleShoreTelSystemsCanBeSIPNetworkedTogethertoexceed500Sitesand10 000Usersupwardsof50 000users 20 CompetitiveDifferentiatingFactors Appliancevs Server BasedCallControlDistributedvs CentralizedArchitectureSingle ImageDatabasevs MultipleDatabaseImagesSingleManagementInterfacevs MultipleManagementInterfacesRedundancy N 1vs 1 11ClientSoftwareLoadvs MultipleClientSoftwareLoadsModularArchitecture CallControl VM ACD LikeLegos ShoreTel 21 ShoreTelArchitectureMakeaDifference HighlyAvailableHighlyReliableN 1CallControlRedundancy FlexibleRedundancyOptions DistributedVoicemail Auto Attendants andUnifiedCommunicationsSingleMasterDatabaseEasilyScalableEasytoManageEasytoMaintainLowestTotalCostofOwnership SMART calableanageablerchitectureeliableCO 22 DiscoveryandDifferentiation TypeofBuyerPriceFeature FunctionalityRelationshipSolutionRFPImpendingEventCompetitiveEnvironmentDesignFocusMaketheSalePriceGrowthSolutionDifferentiatetoBeattheCompetition 23 4ComponentsofaDecision TechnicalOperationalPoliticalPsychological The S ItemsSwitching RoutingSolutionSoftwareIntegrationSecuritySIPSupport Monitoring 24 ComponentsofaShoreTelSolution ShoreTelVoiceSwitchesShoreTelHeadquartersServerShoreTelDistributedVoiceServersShoreTel V SwitchesShoreTelIPTelephonesShoreTelExt andMailboxLicensesShoreTel OtherLicenseKeysShoreTelPCMClientLicensesShoreTelImplementation TrainingShoreTelMaintenance ShoreTelProfessionalServicesApplicationsShoreTelConvergedConferencingShoreTelACD ContactCenterSolutionsOtherTelephones3rdParty Analog SIP WiFi DECTOptionalEquipmentThird PartyApplications optional 25 DefineaShoreTelSolution RemembertheinformationuncoveredinthediscoveryprocessPrioritizethatinformationCreatea DecisionCriteriaPriorityList IDandunderstandthecompetitionGetaBOMfromthecustomerforeachofthecompetitors timing DefineallofthecomponentsthatneedtobeincludedinyourSolution ShoreTelComponentsPartnerComponentsTPPComponentsOtherComponentsCreatetheDesignandProposalPositioningtoWinisjustasimportantasDesign DifferentiatetoWin 26 ShoreTelArchitecture EasytoUnderstand 10PartNumbers 6PartNumbers2Colors 3BasicLicensesExtensionOnlyMailboxOnlyExtension Mailbox4OptionalCallManagerLicensesPersonal STD 0 ProfessionalAgentSupervisorOperator 2TypesPartnerEnterprise2OptionsSoftwareandHardwareSoftware ShoreGearVoiceSwitches andShorePhones 27 ShoreTelArchitecture MinimizingServerUse Headquarters RegionalOffice ServerCentricAlternative 9 5 TotalServers 14 CallProcessing E911 Paging Voicemail DesktopCallHandling OperatorClient IntegratedSystemMgmt TotalServers Headquarters RegionalOffice 1 1 TotalServers 2 Switch based 28 28 TraditionalTelephony 29 29 ShoreGearVoiceSwitches ShoreGear220E1 ShoreGear50 ShoreGear90 ShoreGear50V ShoreGear90V ShoreGear30 ShoreGear120 ShoreGear220T1a ShoreGear24a ShoreGearE1k ShoreGear90BRI ShoreGear90VBRI ShoreGear30BRI 30 ShoreTelArchitecture Headless NotBrainless 19 WideRack ShoreGearVoiceSwitchIPPhonesSIPPhonesSIPProxySIPTrunksAnalogPhonesAnalogTrunksAnalogFaxPortsMake MeConferencePortsMeet MeConferencePorts ShoreGearVoiceSwitchVXWorks VSwitchesrunLinux Peer to PeerRoutingTablesCoolingFanOnlyMovingPartPagingPortMusic on HoldPortPower FailPortRedundantLANPortsSealedUnitEnvironmentalMonitors ShoreGearVoiceSwitchShoreGear120 24aShoreGear30BRI 50 90BRIShoreGear50v 90vShoreGear220E1ShoreGearE1 31 ShoreTelArchitecture VoiceApplianceDurability Q HowManyHoursInONEYear A 8 760Hours 24hours 365days Q HowManyYearsin530 478HoursA 60 56Years 530 478hours 8 760hours 32 2 5 ShoreTelArchitecture VoiceApplianceDurability 33 ShoreGearResourceChart 34 ShoreGearResourceChart 35 ShoreGearResourceChart Complete 36 36 ShoreGearVoiceAppliancePortFunctionsandCapacities 37 ShoreGearVoiceApplianceResourceCount LEGENDIP IP SIPPhonesSIP SIPTrunksAP AnalogPhonesAT AnalogTrunks CF Make MeConferencePR SIPProxiesE1 E1channels 38 ShoreGearVoiceAppliancePower HeatDissipation 39 39 ShoreGear V VoiceSwitches SG50VSG50atCoreVoiceMail VM AutoAttendantFunctionality5VMPorts50MailboxesLimitedhoursofstorage100Network wideSmallsitesrequiringvoicemailorlocalPSTNforremotesurvivability SG90VSG90atCoreVoiceMail VM AutoAttendantFunctionality9VMPorts90MailboxesLimitedhoursofstorage100Network wideSmallsitesrequiringvoicemailorlocalPSTNforremotesurvivability 40 40 40 40 40 40 To V ornotto V 41 41 41 41 41 41 To V ornotto V 42 ShoreGearVoiceAppliances DecisionFactors ResourceRequirementsCost PortBandwidth multi site VM AAtraffic R10 0addsWorkgroupsandPaging RackSpacePowerShoreTelIncentives PromotionsRedundancyRequirementsNewfeatures e g T 38FaxResources AnalogResources FXOandFXS 43 SystemCapacities 44 ShoreTelArchitecture HQandDVSServers Recommendations UseadedicatedserverfortheShoreWareserver TheShoreWareserverprovidesvoicemail automatedattendant workgroups andcalldetailrecording aswellasdesktopcallcontrolservices Theseareallbusiness criticalapplicationsthatshouldrunonadedicatedserver Selectaserverfromareputablemanufacturer Serversfromclonemanufacturersarenotrecommendedforbusiness criticalapplications ChecktheShoreTelPlanningandInstallationGuide seechartsbelow HQServerDVSServer 45 ShoreTelArchitecture HQServerFunctions ShoreWareDirectorandMasterDatabaseShoreGearswitchmanagementTelephonyManagementServer TMS DistributedCTI TAPI services e g forPCMDistributedTelephonyApplicationService DTAS UnifiedmessagingservicesClient ServerInternetService CSIS Voicemail Auto AttendantWorkgroupsPagingCallDetailRecordsRoutingslip informationforCDRrecordsDistributedRoutingService DRS Largesystemsthatexceed60switchesrequireDRSforroutinginter sitecalls 46 ShoreTelArchitecture DistributedSvr Functions ShoreGearSwitchManagementTelephonyManagementServer TMS DistributedCTI TAPI Services e g forPCMDistributedTelephonyApplicationService DTAS UnifiedMessagingServicesClient ServerInternetService CSIS Voicemail Auto AttendantCallDataRoutingslip informationforCDRrecords 2hourlimitDistributedRoutingService DRS Largesystemsthatexceed60switchesrequireDRSforroutinginter sitecallsConfigurationDataCachedinDRAMonDistributedApplicationServers 47 LEGENDHQserver GreenindicatesthethingsthatarefullyfunctionalontheHQserver DVMserver Greenindicatesservicesthatarefullyfunctional thatis fullydistributed ontheDVMserver Yellowindicatesservicesthataredistributed butonlyinpart totheDVMservers ThesefunctionsarestilldependentontheHQservertosomedegree RedindicatesservicesthatarenotdistributedtoDVMserversatallandrunonlyontheHQserver 48 WhiteboardExamples VoiceSwitches AppServers WhentoUseWhichModelsFullWidthvs HalfWidthUniversalPortsAnalogDensityFutureConsiderations T 38FaxSupportTwounitsperrackmountbracketper1UofrackspaceConsistencyvs BestUseofSpacevs LowestPriceSpecialPromotionsVSwitchConsiderationsHQ DVS VSeriesSwitchesDeploymentOptionsAvailabilitySurvivabilityLocalNeedsWANUtilization 49 WhiteboardExamples RedundancyOptions MirroredHQServersUsingDoubleTakeSoftwareBothatSameSiteAtDifferentSitesStratusHigh AvailabilityFault TolerantServersAlsosupportsDoubleTakeSoftwareforSiteRedundancyHQ DVSBothatSameSiteAtDifferentSitesUpto20DVSinaSingleImageSolutionHQ DVS VSeriesSwitchesBothatSameSiteAtDifferentSitesUpto20DVSinaSingleImageSolutionHQBothatSameSiteAtDifferentSites 50 ImportantConsiderations WhiteboardReview LANBandwidthWANBandwidthPSTNConnectivityDualEthernetPortsPagingFaxingConferencingSwitchResources HG Paging BCA SCA 51 HQ SG WAN RemoteSite SOHO IPPhone ShoreWareDistributedVoiceMailServer Embedded HardenedRTOSNoSpinningMedia 52 ShoreTelIPTelephones IP115Lobby IP212kKeySystems IP230 IP230g w BB24Operators Assistants IP265Professional IP560g ExecutiveAssistant IP8000ExecutiveConferenceRooms Gigabitdesktopsupport IP565g Executivew Bluetooth Integration 53 OtherTelephones SIPAnalogCordlessWirelessDigital Supported 54 ShoreTelMobility ChoicesinTeleworking HeadquartersOffice ShoreGear E1 ShoreGear 120 24 Applications VoiceMail AutoAttendant WorkGroups Management IP ShoreTelCallManager Internet Customer sServiceProvider User sServiceProvider MobileCallManager PSTN MultipleTeleworkingOptions pickoneormixandmatch ShoreTelVPNAppliance 55 ShoreTel BasicLicenses ThreeMainLicenseTypesExtensionOnlyMailboxOnlyExtension MailboxComboOtherShoreTelLicenseTypesSIPTrunkSIPExtensionWebReportingOthers REMEMBER GlobalLicensing 56 ShoreTelClientSoftware TheCallManagerFamily PersonalProfessionalAgentSupervisorOperator onemore 57 ShoreTelClientSoftware TheCallManagerFamily Personal 0PartnerCostProfessional ContactsTabInstantMessagingClientVideo Point to Point SoftphonePersonalizedCallHandlingAgent AllofProfessionalplusQueueMonitorDrag n DropCallManagement Supervisor AllofAgentplusAgentMonitorOperator AllofSupervisorplusBCAMonitorCallPick upandRetrieveAdditionalPrivacyInformationMoreDetailedPresenceIconsAccessToNotesfieldsAccesstoCHMModesCHMDelegation 58 ShoreTelClientSoftware TheCallManagerFamily MobileCallManager 59 ShoreTelConvergedConferencingSolution AudioandWebCollaborationSecure BehindtheFireWallReliableandEasytoManageEliminatesServicesCostsIntegratesAdvancedFeatures SeamlessCollaborationInsidetheEnterprise LAN SecurelyExtendingToAnyonewithaBrowser WAN 60 ShoreTelIntelligentAutomaticCallDistributionSolutions SizeofGroup AdvancingRequirements Workgroups ContactCenter EnterpriseContactCenter 1 60 1 300 1 600 BasicInboundVoice Real timeHistoricalReporting MultimediaOutboundIVR ScriptsAdv Skills CustomerInteractionManagementSystem Syntellect 1 10 000 61 ShoreTel IntegrationtoOCS Exchange2007 andIBMLotusNotes SametimeusingCSTA MicrosoftOfficeCommunicatorClient ShoreWareCSTA ComputerSupportedTelephonyApplication ServerintegratesIPtelephonyandapplicationsilossoITgroupscanleveragetheirexistinginvestmentsinCSTA enabledapplications Asaresult usersbecomemoreproductivequickly andorganizationalefficiencyisimproved IBMSametimeConnectClient 62 OtherEquipment LANSwitchesHeadsetsBluetoothHeadsetsVideoCamerasFaxServersMusiconHoldUPSPowerManagementRacksCableManagement 63 ShoreTelProfessionalServicesIntegratedApplications 63 ShoreTelS CallCenterAdapterShoreTelMicrosoftDynamicsCRMIntegrationShoreTelNetSuite CRMIntegrationShoreTelRightNowIntegrationShoreTelEquitrakandCopitrakCostRecoveryIntegrationEmergencyNotificationApplicationShoreTel WebDialerShoreTelWorkgroupExceptionalCallReports 64 ShoreTelProfessionalServices EmergencyNotification ShoreWareEmergencyNotificationCodeRed callsto911CodeBlue internalemergencyresponseSendsnotificationcallstodesignatedclientsSendsaudibledesktopscreenpoptoclientsPinpointstheemergencylocationIncludesatextmessagingfeature 65 ShoreTelTechnologyPartnerProgram TPP 66 SampleDesign 1 SingleSite150IPPhones2E12SIPPhones4AnalogPhones4AnalogTrunks 4POTS 67 SampleDesign 1 19 WideRack HQServer SG90 SG90 SG E1k SG90 SG90 forCallControlRedundancy SG E1k 48 PortLANSwitch 48 PortLANSwitch Windows2003 2008Server 48 PortLANSwitch 48 PortLANSwitch ShoreGearVoiceSwitch150IPPhones2E12SIPPhonesSIPProxy4AnalogPhones4AnalogTrunks 4POTS 68 SampleDesign 2 SingleSite350IPPhones5E12SIPPh