商业书信范本.doc

1、Acknowledge your order.opDear _ (name):With thanks we acknowledge your check and order dated_, l9 _, (date) for _ (items) described in ourletter to you of _, l9 _ (date).Unfortunately, the demand for the _ (item) has been so great that we have no more on hand. Despite thefact that we have reordered this, these _ (item), weregretfully have no idea when they will be shipped to us.Therefore, we will gladly return your check andinform you when the new supply arrives. However, if youprefer, we will keep your check and forward you the _(item) as soon as it, they arrive(s). Very truly yours, (name).Bad check.opDear _ (name):This letter is to inform you that the check number _(number) dated _, l9_ (date) drawn to me in the amountof _ (amount) has been returned from the bank with thenotation No Funds. We all make mistakes when it comes to bank accounts.And since this is Christmas season, I am sure that this mistakewas just an oversight.I am sure, though, that you understand that I wouldlike to have this situation rectified at once. Therefore,please send me immediately a certified check for _(amount) plus _ (amount) for protest charge (statementenclosed) for which I was required to pay.Your promptness will enable me to readjust your account with the bank and return your original check.Yours truly,(name)Bad credit risk.opDear _ (name):As requested, we are replying to your recent letter ofquerie regarding _ (name) as a credit risk.In all fairness to you, we regret that we cannotrecommend this firm. Despite the fact that we granted generous credit privileges for _ (time period), theydid not meet their agreed upon obligations and were laxin their payment. Therefore, we withdrew these privilegesand now will only do business on a cash basis.This is the only basis that we feel secure in dealingwith _ (name of company).Yours truly, (name).Call with credit information(your street city, state, zip)(date)(namestreeetcity, state, zip)Dear _ (name):Thank you for your recent request of a _ (name ofcompanys) charge account. We appreciate your interest.We routinely conduct a credit investigation before newaccounts are opened. The information you supplied us to supportyour credit application is incomplete. Therefore, when it is convenient, please call the CreditOffice. We are sure that you can provide us the needed informationto reconsider your request.We look forward to talking to you and meeting with youpersonally.Sincerely yours,(name)(title).Call with more credit information(your street city, state, zip) (date)(namestreetcity, state, zip) Dear _ (name):Thank you for your request to open a _ (name ofcompanys) charge account. We appreciate your confidencein us.Before new accounts are opened, we conduct a routinecredit investigation. However, the information needed for your credit application is incomplete.Therefore, please call at the credit office on the_ (what number floor) floor. At that time we are sure thatyou can provide us with the necessary information to reconsideryour request.We look forward to talking to you and meeting you personally.Respectfully yours,(name) (title).Can recommend company(your street city, state, zip) (date)(namestreetcity, state, zip)Dear Sir or Madam:The _ (name of company) has been one of ourcustomers for the past _ (time period). During that time,they have promptly made their payments. They discount billswithin _ (time period). Their purchases average _(amount) during the height of the season.The president of the company, _ (name of president)has a fine reputation in this area. Therefore, we are mostpleased to provide a reference for him.Sincerely, (name) (title).Can recommend this secretary(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):_ (name of person) is highly recommended as ahighly qualified secretary. She worked for me for _(time period). During that time, she proved to beefficient, well organized and tactful with all thosepeople she had to deal with. I do not hesitate for a moment to recommend her.Sincerely yours,(name)(title)Can send your order sooner(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):On _, l9_ (date) we sent you our purchaseorder number _ (number) for _ (number and item).You confirmed the requested delivery date of _(delivery date).Due to forecasted changes in the _ (whateverthe reason for requesting the change), the _ (item)will be available _ (time period) earlier. We willneed _ (number) boxed before _ (date) and thebalance completed by _ (date). Could you rescheduleyour production line to work in at least _ (amount)to meet the earlier delivery date? I realize that yourproduction schedules are full at this time of the year but a profitable _ (time of year i.e. harvest) isdependent upon boxing the _ (item) as soon as theyare ripe. We certainly appreciate your help. We do notwant to split the order with another supplier. Pleaselet me know immediately if you can handle this for us.Best regards,(name)(title)Cancel order.opDear Sir or Madam:This certified letter is to cancel the order I placed_ (any time within three days) with one of your door-to-doorencyclopedia salesmen. He was extremely pushy and I acted impulsively. After he left, I regretted my action.Luckily, a friend pointed out the law stating that there is a three-day cooling off period in this state inwhich buyers may cancel orders placed with door-to-door salesmen.I checked this information out with the Attorney General.Enclosed you will find a copy of my contract. I havealso told my bank to stop payment on the down payment check.The above mentioned actions should conclude this matter. I regret any inconvenience that I may have caused your company. Sincerely,(name)Enclosure .Cancel service charge(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):I guess you are right, _ (name)!Although I thought that our charges are justified, yourletter as well as a discussion with our service crew who visited you has convinced me that you are partially correct.The _ (item in question) must have been defective andthat is why it has probably given you so much difficulty.Therefore, I have told the bookkeeping departmentto cancel all of last _ (time periods) service charges.Now I understand that all the equipment is workingsmoothly. Please let me assure you that we will continueto stand by our product for the full _ (time period).Sincerely,(name) (title).Complaint about product(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):The _ (product) made for our last order,No. _ (number) are too much in variance fromthe pattern we gave you.We can correct these _ (product) but wecannot tolerate this for the future.Sincerely,(name)(title).Credit for postal overcharge(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):We shipped your order no. _ (number) for _number and item) air express, special delivery insteadof parcel post because we thought that time was a critical factor.Because our assumption was our error, we aremailing you a credit for the difference in deliveryrates.Sincerely,(name)(title).Credit suspended for not paying bill.opDear _ (name):Thank you for your generous order received _ (time period)which you requested to have shipped immediately and charge to your account.However, you have probably overlooked the fact that your for _ (period of time) your account has been past due. Ourpolicy has always been to suspend credit until all past monies are paid. Therefore, we request that you remit the amount owedfrom the previous statements. After receipt of your check, we will promptly ship yourorder. Yours truly,(name).Do you like our product(your street city, state, zip) (date)(name streetcity, state, zip)Dear _ (name)HAVE YOU HEARD THIS STORY?A young man walked to a telephone booth and called a certainnumber and had the following conversation:Is this Mr. Jones?Yes.Im calling about the ad in yesterdays paper for the _ (kind of job). Is it filled yet? Yes. Is that person doing a satisfactory job? Yes. Thank you. Good-bye.The drugstore clerk was very curious and asked this youngman if he had wanted to apply for the job. No, he answered. Ihave the job! I was just checking to see if I was doing it adequately.Thats why we are writing to you today. We want to seeif the _ (product) that you recently purchased has been to yourliking.We at _ (companys name) pride ourselves not only on ourproducts but also on making sure of your continued satisfaction. Sincerely, (name) (title)Explain pricing policy.opI wish I could but I cannot!When _ (firms name) set up the _ (year) price schedulein the _ (season), we tried to keep the prices on each itemas low as possible. We also set up a discount based on the quantit purchases W explaine to our customers that these pricing schedules were based equitably on maximum value.So you can see, if we charged your shipment less, we would have to charge someone elses shipment more. And that would beunfair to our other customers!I know that you will understand our one-price policy. This is,obviously, the only fair way that we can operate. It is a policythat assures all our customers the maximum value for every dollar that they spend.Sincerely, (name).Extend time limit on bill.opDear Sir or Madam: We have a very uncomfortable request - we are asking foran extension of time on our bill for _ (amount).We had been depending on a check from one of our clientsto cover this bill. However, we have just been informed that thischeck will not arrive until _ (date).Therefore, we must ask for your indulgence and grant usa two weeks extension of time on our bill. We are sorry aboutany inconvenience this may bring to you. Respectfully, (name).Have we done something wrong(your street city, state, zip) (date) (namestreetcity, state, zip)Dear _ (name):We are at a loss when we see that you are no longerworking with us in a business relationship. Is there somethingwe have done, or for that matter, have not done? Please takea moments time to write a brief sentence or two on the backof this letter. You can mail it in the envelope post paid thatis enclosed.We have just expanded our warehouse and have increased_ (product line that would interest this customer) to serveyou more efficiently. We value you as a business associate and hope that wewill hear from you soon.Sincerely,(name)(title)EnclosureHave you recieved our information (your street city, state, zip) (date)(namestreetcity, state, zip)Dear _ (name): PLEASE DO US A FAVOR - Tell us whether you received our brochures? l) Whether it gave you all the necessary information? 2) Whether you are still interested in _? 3) Whether you have made other plans? 4) Whether you have any problems?If the latter applies to you, please either write us orstop in our offices. I am sure that we will be able to helpyou.If you have changed your plans or made other arrangements, we will be happy to remove your name off our list and not sendfurther letters and literature.A self-addressed, postage-free envelope is enclosed andyou may use the back of this letter for your reply. We hopeto be hearing from you soon.Thanks for your cooperation. Yours truly, (name) (title)Enclosure.I can do your taxes(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):As an experienced tax consultant, I can probably save youa great deal of money! By doing your tax return, I often can findenough missed deductions to pay my fee and more.Below is a list of questions and answers that should convinceyou on using my services:l. Personalized Service. No two people are alike and no two people possess the same tax returns.2. Reasonable Fee. The basic price of _ (price) is for an itemized state and federal return. Business schedules, stock sales, and other complications are additional.3. Fast, Confidential Service. There is usually no waiting time for an appointment and your returns are returned within _ (time period).4. Convenient. This is an individualized owned business that is opened _ (number of months) during the year for your convenience.(your street city, state, zip)(date)(namestreetcity, state, zip)Dear _ (name):As an experienced tax consultant, I can probably save youa great deal of money! By doing your tax return, I often can findenough missed deductions to pay my fee and more.Below is a list of questions and answers that should convinceyou on using my services:l. Personalized Service. No two people are alike and no two people possess the sam