512改服务指南(1).doc

尊敬的客人：欢迎阁下光临重庆长江黄金1号豪华邮轮。无论阁下公干或旅游，我们保证阁下会感到份外舒适。重庆长江黄金1号豪华邮轮客房充满人性化的设计，更能让您随时随地呼吸到清新高含氧空气，让您身心得到彻底放松。邮轮客房各类设施齐全,如阁下有特别要求，请随时通知我们。为了您能愉快地渡过闲暇时光，邮轮特别提供一系列消遣及娱乐设施。阁下如有疑问，本邮轮员工将尽心尽意为阁下效劳。在此谨向阁下致谢。祝阁下在长江黄金1号豪华邮轮享受愉快的住宿（旅程）。如阁下需要任何帮助，请拨前台电话8000。Dear valued guest: It is our pleasure to welcome you to “Yangtze Gold 1” luxurious cruise. Whether you are for business or pleasure, we are devoted to ensuring that your stay is as comfortable as possible. With humanized design, “Yangtze Gold 1” offers you fresh air and mental and physical relaxation all the time . Our guest rooms are well-equipped; if you have any problems, please do not be hesitant to let us know. Additionally, our cruise also has provided for your leisure a range of recreational and entertainment facilities specifically designed for your enjoyment.Our crew is courteous, helpful and eager to assist with any of your enquiry or request. Thank you for your patronage!Wish you a nice stay with us! Should you need any assistance, please dial 8000. 前厅服务 24小时大堂值班，随时恭候您的垂询，为您提供尽善尽美的服务。渴望获知您有关本邮轮服务、设施方面的意见或建议，让我们全心全意为您做得更好。 本部热忱为阁下提供以下服务：u 办理入住登记，离船手续。u 行李寄存服务。u 问询及旅游安排。u 失物招领服务。u 网吧上网服务。u 国内国际直拨电话前台接待处 位于二楼大堂，24小时为您提供入住登记、问询、留言、换房、等服务。电话8000预订中心 8000位于邮轮大堂前台，提供叫早的预订及咨询服务。退房 每航次即将抵达终点港口前，请将房卡归还到前台。前台收银处 营业时间：一日三餐前半小时到用餐结束阁下若需兑换外币，请到前台收银处办理。商务中心 8888位于邮轮大堂，提供以下服务：u 传真u 复印打印Front Office Service 24 hours duty in the lobby at your service whether it is a problem or any enquiry you may ask. Please leave your advices and suggestions for our better service.Concierge service Located in the lobby, provides 24-hour service such as:-u Check in and check out.u Assistance in the loading and storage of your baggages.u Information and travel arrangementu Lost& Found. u Internet bar serviceu DDD and IDD calls. uReception 8000Located on the 2nd deck, it offers a round clock service for registration, inquiry, information, room changes, and other services. Reservation Center Located in the lobby, provides morning call reservation and consulting services. Check-out Time Please return your room card to the reception before the cruise arrive at final port. Cashier Time Please end your bills from half an hour before meal to the end of the meal. If you need foreign currency exchange, please come to the Cashier in the lobby.Business Center 8888Located adjacent to the front lobby it offers the following services:u Facsimilesu Typing& Printing客房服务 请拨分机房务中心 8000提供各种房间服务，补充客房日用品，解答与客房相关的问询。送餐服务 8000邮轮从晚九点到凌晨一点提供送餐服务，并收取15%服务费。详情请参阅客房送餐菜单。叫醒服务 8000如需叫醒服务，请与总机联系。电话服务 8000如需电话免打扰服务，请与总机联系。客房保险箱 8000客房内均配备有免费使用之保险箱，请根据说明书使用。如有贵重物品，请存入保险箱内，邮轮不负责贵重物品的丢失。借物服务 8000提供生活起居的常用物品，以备您需要借用。房务中心备有婴儿床、吹风机、指甲刀、开瓶器、文具剪、订书机、计算器、多用插座、电熨斗及熨板等物品，如需借用请与房务中心联系。擦鞋服务 8000邮轮免费提供擦鞋服务，请将需擦洗之鞋置于鞋筐内。勿将鞋放于房门外以免丢失。洗衣服务 8000邮轮提供湿洗和熨烫服务，请将洗衣单填好后放入洗衣袋中。迷你酒吧 8000房间内小酒吧为您提供多款饮品，内附价目表，如需添加，请与房务中心联系。电源 8000所有房间的照明用电，都是220伏特，50赫兹。为方便您剃须需要，每个浴室都备有110伏特交换器。为了您的安全，请勿在房内使用电炉、电熨斗等电热器具。宽带上网服务 8000所有房间均可宽带上网。此外，商务中心还可提供上网服务。防火 8000请仔细阅读房门后的防火指示，以了解最近的疏散通道。一旦发生火警，请拨8000告知总机接线员火情位置。客房用品 8000请勿将房间内物品带离酒店，如您需留作纪念，请与房务中心联系。房间设施 8000请勿损坏房间设备或丢失房间用品（包括借用物品）如有损坏或丢失，邮轮将收取赔偿金。电视节目 8000邮轮客房电视为您准备了10余套精彩纷呈的电视节目。磁卡钥匙 8000邮轮使用之磁卡门锁，请您外出时将磁卡妥善保管。退房时，请将钥匙交还总台。鲜花 8000各种场合的鲜花摆设需求，请提前与前台联系。紧急事故 8000发生紧急事故，请与前台联系。保安 8000邮轮的保安24小时巡逻。为了您的安全，请勿给陌生人开门，若发生任何事故，请与前台联系。中央空调 邮轮设有中央空调系统，阁下可随意调节室内温度，冷暖悉便。医生 8000如需医疗服务，请与前台联系。宠物 所有宠物皆不得带入邮轮内，不便之处，谨表谦意。Room Service Ext.Room service Center 8000Offer room service and replenishment of daily room necessity assist with any requests.Room Service 8000From 21:00 to 01:00. 15% service charge attached. Please refer to our room service menu for details.Wake-up Call 8000Please contact the operator.Safety Deposit Box 8000Please be advised to put your valuables in the safe deposit box provided. However, cruise would not be responsible for any losses of your personal items. Before use please read the instructions carefully.Articles on loan 8000Certain personal effects may be on loan from the Room Service Center. Please contact the Room service center.Shoes polishing 8000Complimentary shoes polishing service is available and if you need the service, just place your shoes in the shoe basket inside the wardrobe. Please do not place it outside the room.Lost & Found 8000If you lost anything within the cruise, please contact with the Room Service Center.Valet Service 8000We offer laundry and dry cleaning service. Please put your laundry in the laundry bag placed in the wardrobe and fill up the laundry form.Mini Bar 8000For your convenience a mini bar is provided in your room. For refill please contact the Room Service Center. Electricity 8000Electric supply for our guest room lighting is 220v 50Hz. For shaver, a rated 110v electric supply is also available in our bath room. For your safety, please do not use any electric heater or iron in the guest rooms.Internet Service 8000Each room is equipped with INTERNET system; you can conveniently use it in your room.Fire Procedure 8000In case of fire, please dial 8000 and specify the location to the operator. On the back of room door, a plan indicates the nearest emergency exit and gives you the instructions of the fire procedures.Room Articles 8000Please do not take away the articles of the room and if you like to have them as souvenirs, please contact Room Service Center.Furniture 8000Please do not damage or lose the furniture or any fixture in the room or items borrowed from the Room Service Center. Guest should compensate if any item is damaged or any lost of cruise property.Television Programs 8000For your viewing pleasure a wide selections of channels are offered.Electronic card Key 8000Keep your card key safe and when upon check out please return the key to the reception. A surcharge will be imposed should you lose your key.Flowers 8000Flowers for various occasions are available. Please contact the Room Service Center in advance for certain arrangement.Emergency 8000In case of any emergency, please contact the operator.Security 8000The cruise is patrolled 24 hours by security personnel. However, for your safety, you are advised not to let strangers into your room. In case of any accident please contact the assistant manager.Air-Conditioning The cruise is equipped with central air-conditioning system and every room has a temperature control device.Doctor 8000You can obtain information on local medical practitioners from the assistant manager.Pets No pets are allowed into the cruise.餐饮服务 中餐厅 8200位于邮轮第二层甲板，总面积近1000多平米，是长江上名菜名点的荟萃之地。餐厅为早中晚，提供各式川粤精品菜肴等驰名美食，邮轮的行政总厨名满川渝各地，由他专门设计的招牌菜现已成为重庆许多显贵客人的最爱，是您品尝美味佳肴的最佳去处。服务时间： 7:008:3012:0013:30 19：0020：30多功能厅 8500位于邮轮第五层甲板，面积近1000 M2，为本地最具专业水准的酒水服务场所，陈列各国香茗醇酒，鸡尾酒均由优秀调酒师特别调制。晚间还能提供舞蹈，歌唱等各项服务。服务时间： 8:0024.00阳光吧 8600位于邮轮第六层甲板，面积近300 M2，为本地最具专业水准的酒水服务场所，环境优美，在享受美酒咖啡的同时还能尽览长江美色。服务时间：8:0024.00烧烤吧 位于邮轮第六层阳光甲板，面积近500 M2，在夜间我们将提供各式烧烤、美酒、饮料、音乐。服务时间： 8：0024：00西餐厅 位于邮轮的第五层甲板，面积近300 M2，将西式料理发挥极致，强调精选食材的品质及创意烹调艺术，主厨巧思独具的国外西式风味美食与各式精选佳酿，让您在长江美景的环抱中，享受浪漫情调的晚餐。服务时间：11：00-14：00 17：30-23：30服务时间：6:307:00(早咖啡)11:3013:30 17：3021：00第五楼 日韩餐厅 *送餐服务 8200 邮轮常设客房送餐服务，为您提供客房用餐之便，所有客房用餐食品均由资深厨业人士专心烹制，由专备侍应生送至房间，定时要求或使用门把手餐牌皆可保证准时服务。服务时间：21:00-01:00 雪茄吧 位于邮轮第六层的雪茄吧拥有安逸的环境、醇香的红酒和动听的音乐，为您提供完美享受。服务时间:09:00-12:00影剧院 位于邮轮第六层的影剧院每天都会定时放映长江三峡纪录片，长江黄金一号宣传片和各种时尚大片,亦可举办各种中小型会议。服务时间:09:00-12:00棋牌室 邮轮第六层的棋牌室拥有一流的环境，高档的设备；其中包括各种移动式的可放入客房中。服务时间:09:00-12:00Food and Beverage ServiceExt.2nd deck Chinese Restaurant Located on 2nd deck, Chinese Restaurant covers an area about 1000sq.m. Its a fitting place for dear customer. Our Executive Chef brings with him a wealth of experience from some famous cruises services for guests. There are many of his signature dishes which have become the favorites of many distinctive guests in Chongqing. Operation Time: 7:00 AM8:30 AM12:00 AM13:30 PM 19:00 PM20:30 PM5thdeck Multifunction Hall 8500Located on 5th deck, Multifunction hall covers an area about of 1000sq.m. We offer the most professional and normative services. the special five-star level service: such as afternoon tea time, the Captain Welcome cocktail party, crew cabernet show and more than hundred differences drinkfine Chinese wine , old world, new world wine also in stored etc.Opening Time： 8:00AM-11:30PM6th deck Sun Deck Bar 8600Located on 6th deck, the top of the cruise, offers beach chairs with sunshine and perfect view of Yangtze River. The sunshine bar adopts the design style of Europe and also providing Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 8:00AM-12:00PM6th deck Barbecue Bar Located on 6th deck, the top of the cruise, the sunshine bar offers barbecue at night and all kinds of drinks are also provided.Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 8:00AM-24:00PM6nd deck Western Style Restaurant Located on the 6nd Deck, Western Style Restaurant covers an area about 300sq.m. Its a perfect outlook for dear customer. Our Chef brings with him a wealth of experience from new world style western cuisine for guests. Operation Time: 8:00 AM10:00 AM11:30 AM13:30 PM 17:30 PM21:00 PM*Room Service For your private dining, every item you order will be specially cooked by our experienced chef. You can order the food during room service time or use the door knob menu and it takes only less than half an hour. Punctual service is guaranteed.Opening Time: 21:00-01:00 6th deck Cigar Bar Located on 6th deck, high quality cigars are on sale, and it offers cigar smokers a relaxing place and networks with other smokers. Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM5th deck Cinema Located on 5th deck, it is a nice place for you to taste the majestic Chinese culture in the breast of the Yangzi River which lasting 5000 years. In our cinema, you will realize the resplendence and beauty of the Chinese landscape and experience the character and spirit of Chinese people as in the real scene. Entering the cinema, you are going to a new world with luxury, delicacy, and comfort, to visit the most deep Chinese culture without the limitation of time and space.AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM6th deck Game Room Located on 6th deck, provides special Chinese game “Majiang”.Operation hours: 11:00AM-14:00PM 17:30PM-22:00PMOpening Time： 9:00AM-24:00PM购物、康体、娱乐服务购物服务位于邮轮3楼、4楼的精品商店，主要销售具有浓郁巴渝风情的精美工艺品、名特小吃及高档服饰。服务时间：09：00-22：00茶艺 位于六楼的茶艺室为您提供龙井、铁观音、大红袍等中国名茶。有现场表演专业功夫茶冲泡，也可对外出售。服务时间: 09：00-19：00康体服务 健身中心 位于邮轮一楼的健身房，设备先进、设施完善。是您休闲、健身的理想场所。服务时间： 07:0022:00 水疗中心 位于邮轮一层的保健中心，集SPA、桑拿、浴足、按摩于一体，不仅让您的身体舒适，也让您的心情得到平和与放松。我们还为您提供中医推拿服务，美体、调理面面具备。优质的产品，经验丰富的技师，优美的三峡风光，为您带来全新享受。服务时间： 10:0024:00 美容美发沙龙 位于邮轮一层的美容美发室为您提供美容、美发、美甲的一条龙服务，我们的技师将会为您打造专属于您的精致造型，让您焕发新生，不虚此行。服务时间： 07:0022:00 Entertainment ServiceGift shop& Convenient store Located on Deck 3&4, various traditional Chinese and cruise souvenirs are on sale. Snacks、local specialty and snacks are also available on sale. Opening Hours：09：0022：00Cheongsam store China boasts a history of 5000 years. Cheongsam characterizes the traditional Chinese women. It is a symbol of Chinese beauty. The modern cheongsam is a perfect combination of ancient culture and modern artwork. Please come to deck 3 for it.Opening Hours：09：0022：00Art of tea Unlike coffee, Chinese tea is more like an art. The spirit of Chinese tea is not about the taste, it is the soul of Chinese life style, Chinese wisdom. We provide all kinds of famous Chinese teas; each kind of tea presents different spirit, for example, Dahongpao for wealth, Longjing for gentleness, etc. On 5th deck.Opening Hours：09：