海南旅游英语100句讲义.doc

饭店英语培训资料Hotel English Vocabulary 酒店英语词汇2front office department前厅部 food and beverage department 餐饮部 housekeeping department房务部 recreation &entertainment department康乐部security department保安部 human resources department 人力资源部executive office行政办 sales and public relations department销售部engineering department 工程部 accounting department 财务部crib 婴儿床 stroller婴儿车 broad band宽带 iron 熨斗ironing- board烫板 umbrella雨伞 calling card电话卡 transformer变压器adapter多头电源插座 mobile charger 手机充电器 envelope信封 automatic- teller machine (ATM)自动取款机 stamp邮票package包裹 suitcase/luggage行李 airport机场diaper尿布 toilet paper卫生纸copy machine复印机fax machine传真机overhead projector投影仪taxi出租车Matches火柴 post card明信片 razor剃须刀 shampoo洗发水 soap香皂 toothpaste牙膏 toothbrush牙刷 blanket毛毯 bath towel浴巾 battery电池 film胶卷 glue胶水staple订书机 hanger衣架 laundry bag洗衣袋 laundry list洗衣单 wardrobe衣柜 slipper拖鞋 umbrella雨伞 carpet地毯 air conditioner空调 computer电脑 elevator/lift电梯 refrigerator冰箱 remote control遥控器front desk 前台business center商务中心 room reservation客房预定 room service 送餐wake up/morning call 叫醒shift time 交接班时间 extra bed加床 conference会议swimming pool游泳池 Bowling center保龄中心 night club夜总会 game center棋艺中心sauna and massage center桑拿中心 hair and beauty salon美容美发Available 可提供的baggage receipt/tag 行李卡cancellation取消 check-in入住 check-out退房 complaint投诉 confirm确认 daily rate日租departure离期 discount折扣 extension分机 flight航班 full /half day charge全(半)日租guarantee 保证guide导游 handling charge手续费handicapped残疾的 extra fee杂费 message留言 payment付款方式 deposit押金 passport护照pay in advance预付款 pick-up service接送服务 postage 邮资registered mail挂号信 registration card登记单 room rate房价 safe box保险箱 service charge服务费 to fill in/out填写,填好sign bill is not accepted不能签单 hotel tariff 酒店房价表balance余额 credit card 信用卡exchange rate兑换率 travelers check 旅行支票Standard room标准间suite套房词 类一、 数词的分类1. 基数词表示数目的词称为基数词。其形式如下：A从110：one，two，three，four，five，six，seven，eight，nine，tenB从1119：eleven，twelve， thirteen， fourteen， fifteen， sixteen， seventeen，eighteen， nineteenC从 2199整数几十中除twenty，thirty, forty，fifty，eighty为特殊形式外，sixty，seventy，ninety都是其个位数形式后添加后缀-ty构成。表示几十几时，在几十和个位基数词形式之间添加连字符“-”：21 twenty-one 76 seventy-sixD百位数：个数基数词形式加“hundred”，表示几百，在几十几与百位间加上and101 a hundred and one320 three hundred and twenty648 six hundred and forty-eightE千位数以上从数字的右端向左端数起，每三位数加一个逗号“，”。从右开始，第一个“，”前的数字后添加 thousand，第二个“，”前面的数字后添加 million，第三个“，”前的数字后添加 billion。然后一节一节分别表示，两个逗号之间最大的数为百位数形式。2,648 two thousand six hundred and forty-eight16,250,064 sixteen million two hundred and fifty thousand sixty-four5,237,166,234 five billion，two hundred and thirty-seven million，one hundred and sixty-six thousand，two hundred and thirty-four2. 序数词表示顺序的词称为序数词。序数词的主要形式：A从第一至第十九： one first， two second， three third， five fifth，eighteighth，nineninth，twelve twelfth为特殊形式，其它的序数词都是由其相对应的基数词后面添加“th”构成。例如： six sixth、nineteen nineteenthB从第二十至第九十九：整数第几十的形式由其对应的基数词改变结尾字母y为i， 再加“eth”构成。twentytwentieth thirtythirtieth表示第几十几时，用几十的基数词形式加上连字符“”和个位序数词形式一起表示。thirty-first 第三十一fifty-sixth 第五十六 seventy-third 第七十三ninety-ninth 第九十九C第一百以上的多位序数词：由基数词的形式变结尾部分为序数词形式来表示。one hundred and twenty-first 第一百二十一one thousand，three hundred and twentieth 第一千三百二十D序数词的缩写形式firstlst second2nd third3rdfourth4th sixth6th twentieth20thtwenty-third23rd其中lst，2nd，3rd为特殊形式，其它的都是阿拉伯数字后加上th。二、时刻表示法1. 表示几点钟用基数词加可以省略的oclock5:00 读作 five oclock 或 five2. 表示几点过几分，在分钟后加past，再加小时five past seven 七点过五分half past six 六点半a quarter past eight 八点过一刻3. 表示几点差几分，在分钟后面加to，再加小时ten to eight 差十分八点（七点五十分）a quarter to twelve 差一刻十二点（十一点四十五分） 在日常生活中，常用下列简单方法表示时间。6:31读作 six thirty-one10:26读作 ten twenty-six23:55 读作 twenty-three fifty-five 注：时刻表上的时间大多采用24小时表示法，这样就不需要用a.m.表示上午，p.m.表 示下午了.三、年月表示法A年份用基数词表示，一般写为阿拉伯数字，读时可以以hundred为单位，也可以以世 纪、年代为单位分别来读。1949 读作 nineteen hundred and forty-nine 或 nineteen forty-nine1800 读作eighteen hundred1902 读作 nineteen hundred and two或 nineteen o twoB. 月份，为了简便起见，月份与日期连用时，月份常用缩写形式表示。缩写形式除May，June，July外，其它的月份都由其前三个字母表示，但September除外。JanuaryJan一月 FebruaryFeb二月MarchMar. 三月 AprilApr四月May五月June 六月July七月AugustAug八月SeptemberSept九月OctoberOct十月NovemberNov十一月DecemberDec十二月 注：这里缩写形式后面加点不能省略，因为它是表示缩写形式的符号。四、加减乘除表示法1. “加”用plus，and或add表示；“等于”用is，make，equal等词表示。2+3=? 可表示为： How much is two plus three?二加三等于五： Two plus three is fiveTwo and three is equal to fiveTwo and three make five Two added to three equals five2. “减”用 minus或 take from表示106?How much is ten minus six?十减去六等于四Ten minus six is fourSix (taken) from ten is four3. “乘”用time（动词）或multiply表示3X4? How much is three times four?三乘以四等于十二 Three times four is/are twelve4. “除”用divide的过去分词形式表示164=? How much is sixteen divided by four?十六除以四等于四Sixteen divided by four is four五、分数表示法1. 分数是由基数词和序数词一起来表示的。基数词作分子，序数词作分母，除了分子是“1”以外，其它情况下序数词都要用复数形式。 3/4 three fourths或 three quarters1/3 one third或a third24/25 twenty-four twenty-fifths3 1/4 three and one fourth或 three and one quarter1/2 a half1/4 one quarter或a quarter1 1/2 one and a half1 1/4 one and a quarter2. 当分数后面接名词时，如果分数表示的值大于1，名词用复数；小于1，名词用单数。1 1/2 hours 一个半小时（读作 one and a half hours） 4/5 meter 五分之四米2 3/4 meters 二又四分之三米（读作two and three-fourths meters）5/6 inch 六分之五英寸3. 表示“n次方”的说法：指数用序数词，底数用基数词。10的7次方 the seventh power of ten（ten to the seventh power）6的10次方 the tenth power of six（six to the tenth power）六 、小数表示法1. 小数用基数词来表示，小数点读作 point，o读作 zero或oou，整数部分为零时，可以省略不读。0.4 zero point four或point four 零点四10.23 ten point two three 十点二三25.67 twenty-five point six seven 二十五点六七l.03 one point o three 一点零三2. 当数字值大于1时，小数后面的名词用复数，数字值小于1时小数后面的名词用单数。1.03 meters 一点零三米 0.49 ton 零点四九吨l.5 tons 一点五吨七、百分数表示法百分数用基数percent表示50 fifty percent百分之五十3 three percent百分之三0.12 zero point one two percent 百分之零点一二这里的percent前半部per表示“每一”，cent这一后半部分表示“百”，所以百分之几中percent不用复数形式。八、数量表示法two meters long或 two meters in length 2米长three feet high或 three feet in height 3英尺高This box is 2 kilograms in weight这个盒子有两千克重。five minutes walk步行五分钟（的距离）thirty-six degrees centigrade或 36 摄氏 36度four degrees below zero centigrade或 -4 摄氏零下4度This room is two times bigger than that one这个房间比那个（房间）大两倍。英语国际音标表（48个）元音（20个）长元音：/a:/ /:/ /:/ /i:/ /u:/短元音：/ / / / /u/ /e/ / 双元音：/e/ /a/ / / /e/ /u/ / /au/辅音（28个）轻辅音：/p/ /t/ /k/ /f/ / /s/ / /h/ /ts/ /t/ /tr/浊辅音：/b/ /d/g/ /v/ / /z/ / /r/ /dz/ /d/ /dr/鼻音：/m/ /n/ / 半元音：/j/ / w/ 边音：/海南省旅游发展委员会和珠江旅游教育培训中心联合研制，全国职业英语测试中心审定。海南旅游从业人员常用英语口语100句 (简称：旅游英语100句)旅游英语100句ENGLISH 100 SENTENCES FOR TOURISM S = StaffG = GuestGreetings I问候语1. S: Hello/Hi.S: 您好！ helu / haiG: Hello/Hi.G: 您好！ helu / hai2. S: Good morning (afternoon, evening), sir (madam, ladies and gentlemen).S：早上好 （下午好，晚上好），先生（夫人，女士们，先生们）。 ud m:ni (7:ft5nu:n, 5i:vni), s: (5mdm, 5leidiz nd 5dentlmn)G: Good morning (afternoon, evening).G：早上好（下午好，晚上好）。 ud 5m:ni (7:ft5nu:n, 5i:vni)3. S: How do you do?S：您好。 hau du: ju: du:G: How do you do?G：您好。hau du: ju: du:4. S: Welcome to Hainan /our hotel (restaurant, park, shop).S：欢迎来海南 / 光临我们酒店（餐厅、公园、商店）。 5welkm tu 5hai5n:n / 5au hu5tel (5restrnt, p:k, p)G: Thank you. k ju:G：谢谢您。5. S: How are you?S：您好吗？ hau : ju:G: Very well, thank you. (Fine, thanks.) And you?G：很好，谢谢。您呢？ 5veri wel k ju: (fain ks) nd ju:6. S: Happy to meet you. S：很高兴见到您。 5hpi tu mi:t ju:G: Me, too. mi: tu:G：我也是7. S: Did you have a nice trip (flight, sleep)?did ju: hv nais trip (flait sli:p)S：您旅行愉快（飞行愉快，昨晚睡得好）吗？G: Yes, thank you. jes k ju:G：很好，谢谢您。8. S: I hope you will enjoy your stay here.ai hup ju: wil in5di j: stei hiS：希望您在我们酒店过得愉快。（客人在酒店逗留期间） (I hope you are enjoying your stay here.)ai hup ju: : in5dii j: stei hi客人刚住店时）(I hope you have enjoyed your stay here.)ai hup ju: hv in5did j: stei hi（客人离店时。）G：Thank you. k ju:G：谢谢您。9. S: Nice to see you again.nais tu si: ju: 5einS：真高兴再次见到您。G: Nice to see you, too.nais tu si: ju: tu:G：我也高兴见到您。S=员工G=客人II. Telephone serviceII. 电话用语10. S: Baohua Hotel. Operator. Can I help you?b:hua hu5tel 5preit kn ai help ju:S：宝华酒店，总机，您找谁？G: Reception, please. ri5sepn pli:zG：请接前台。11. G: Please connect me to Mr. Bush.pli:z k5nekt mi: tu 5mist buG：请给我接布什先生S: May I know the room number? mei ai nu ru:m 5nmbS：我能问一下房间号码吗？G: 2008. tu: 5ziru 5ziru eitG:2008。S: Yes, 2008. jes tu: 5ziru 5ziru eitS：明白了，2008。12. S: Hold on, Please.huld n pli:zS：请别挂断。G: Thank you. k ju:G：谢谢您。13. S: May I speak to Mr. Bush?mei ai spi:k tu 5mist buS：我能跟布什先生通话吗？（请接布什先生。）G: Speaking. (Sorry, Mr. Bush is not in at the moment.) 5spi:ki 5sri 5mist bu iz nt in t 5mumntG：我就是。（对不起，布什先生现在不在。）14. S: Would you like to leave a message?wud ju: laik tu li:v 5mesidS: 您要留口信吗?G: No, thank you. nu k ju:G:不,谢谢您。15. S: Could you tell me your name and telephone number, please?kud ju: tel mi: j: neim nd 5telifun 5nmb pli:zS: 您能告诉我您的名字和电话号码吗?G: Jenny Smith.68589572. 5deni smi siks eit faiv eit nain faiv sevn tu:G: 詹妮.史密斯。 68589572。16. S: Beg your pardon? Would you please say it again?be j: 5p:dn wud ju: pli:z sei it 5einS：对不起，请您再说一遍好吗？ G: 68589572.siks eit faiv eit nain faiv sevn tu:G：6280107217. S: Could you please spell your last name?kud ju: pli:z spel j: l:st neimS: 您能再拼一下你的姓,好吗? G: Yes. B-U-S-H.jes bi: ju: es eitG: 好的。B-U-S-H。III. CongratulationsIII祝贺用语18. S: Happy birthday to you!5hpi 5b:dei tu ju:S：生日快乐！G: Thank you. k ju:G：谢谢您。19. S: Happy New Year!5hpi nju: j:S：新年好！G: The same to you. seim tu ju:G：新年好！20. S: Merry Christmas!5meri 5krismsS：圣诞愉快！G: Merry Christmas! 5meri 5krismsG：圣诞愉快！21. S: Have a nice holiday!hv nais 5hldiS：节日愉快！（假日愉快！）G: Thank you. k ju:G：谢谢您。22. S: Have a good time!hv ud taimS：玩得愉快。G: Thank you. k ju:G：谢谢您。23. G: Your hotel looks very beautiful!j: hu5tel luks 5veri 5bju:tfulG：你们酒店看上去非常漂亮！S: Thank you. k ju:S：谢谢。IV. Expressing thanksIV. 感谢24. G: Thank you (very much).k ju: (5veri mt)G：谢谢您（非常感谢）。S: Youre welcome. S：不用谢。 ju: : 5welkm 25. G: Thank you for your help (information).k ju: f: j: help (7inf5mein)G：谢谢您的帮助（信息）。S: Youre welcome. (Dont mention it.) ju: : 5welkm (du nt 5menn it)S：不用谢。26. G: Thank you for your advice (service).k ju: f: j: d5vais (5s:vis)G：谢谢您的忠告（服务）。S: Its my pleasure. (Im always at your service.) itz mai 5pleS：乐意为您效劳。（很愿意为您效劳。）V. Expressing ApologiesV. 道歉27. S: Im sorry. Its my fault.aim 5sri it iz mai f:ltS：对不起，这是我的过错.G: Thats all right. tz :l raitG：没关系。28. S: I m very sorry about that.aim 5veri 5sri 5baut tS：对此我十分抱歉。G: Forget it. f5et itG：别在意。29. S: Sorry to have kept you waiting.5sri tu hv kept ju: 5weitiS：对不起让您久等了。G: Its all right. itz :l raitG：没什么。30. G: Sorry to interrupt you.5sri tu 7int5rpt ju:G:：对不起，打扰了。S: Thats all right. t iz :l raitS:：没关系。31. S: I apologize for this.ai 5pldaiz f: isS：我对此表示抱歉。G: Never mind. 5nev maindG：没关系。32. G: Im sorry to have troubled you.aim 5sri tu hv 5trbld ju:G:：对不起S: Thats all right. tz :l raitS：没事。33. S: I beg your pardon.ai be j: 5p:dnS：对不起。G: Its all right. it iz :l raitG：没事。34. S: Do you speak English?du ju: spi:k 5iliS：您说英语吗？G: Sorry. Only a little. 5sri 5unli 5litlG：对不起，只会一点儿。VI. Requests and InquiriesVI. 请求和征询35. S: Can (May) I help you?kn (mei) mai help ju:S：我能帮你什么吗？G: Yes, please. jes, pli:zG：好的。36. S: What can I do for you?wt kn ai du f: ju:S：我能为您干点什么？G: My bill, please. mai bil pli:zG：请把帐单拿来。37. S: Is there anything else I can do for you?iz 5enii els ai kn du f: ju:S：还有什么能为您效劳的吗？G: No, thank you. nu k ju:G：不，谢谢。38. S: Just a moment, please.dst 5mumnt pli:zS：请稍等一下。G: All right. :l raitG：好的。39. G: Could you do me a favour?kud ju: du mi: 5feivG：你能帮我一个忙吗？S: Certainly, sir (madam). 5s:tnli s: (5mdm)S：行，先生（夫人）。40. G: May I use your phone?mei ai ju:s j: funG：我能借用您的电话吗？S: Sorry. Please use the housephone over there. 5sri pli:z ju:s 5husfun 5uv S：对不起，请用那儿的公用电话。41. G: Where can I find a telephone (send the fax, send the e-mail)?w kn ai faind 5telifun (send fks send 5i:meil)G：什么地方能找到电话（发传真，发电子邮件）？S: Its over there, next to the main entrance. itz 5uv nekst tu mein 5entrnsS：就在那儿，大门旁边。42. S: What do you think of Haikou?wt du ju: ik v 5hai5kuS：您认为海口怎么样？G: Its a beautiful city. itz 5bju:tful 5sitiG：它是座美丽的城市。VII. Asking the way VII. 问路43. G: Where is the business center (barbershop)?w iz 5biznis 5sent (5b:bp)G：商务中心（理发店）在哪儿？S: Its on the second (third) floor. itz n 5seknd (:d) fl:S：在二楼（三楼）。44. G: Excuse me, where is the washroom (beauty salon, restaurant, elevator)?iks5kju:z mi: w iz 5wru:m ( 5bju:ti 5sl: 5restrnt 5eliveit)G：对不起，盥洗室（美容院，餐厅，电梯）在哪儿S: Please turn left/right. pli:z t:n left/raitS：请往左拐/右拐。(Go down this passage, the last door on your left.)u daun is 5psid l:st d: n j: left（沿这条走廊，左手最后一扇门。）45. G: Excuse me, could you tell me how to get to the nearest super market?iks5kju:z mi: kud ju: tel mi: hau tu et tu niist 5sju:p 5m:kitG：对不起，去最近的购物超市怎么走？S: Cross the street, then turn right (left). You wont miss it. krs stri:t en t:n left (rait) ju: wunt mis itS：穿过这条马路，然后往右转（左转），你不会找不到的46. S: Would you like me to call a taxi for you?wud ju: laik mi: tu k:l 5tksi f: ju:S：要我为您叫出租车吗？G: Yes, please. jes, pli:zG：好的，谢谢。47. G: How far is it from here?hau f: iz it frm hiG：离这儿有多远？S: Its a 15 minutes drive (walk). itz 5fif5ti:n 5minits draiv (w:k)S：开车（步行）15分钟路程。48. G: How much will the taxi cost?hau mt wil 5tksi kstG：出租车车费要多少？S: About 25 yuan. 5baut 5twenti faiv yuanS：大概25元左右。VIII. Calling attentionVIII. 友情提示49. S: Mind your step, please.maind j: step pli:zS：请走好！G: Thank you. k ju:G：谢谢。50. S: Please dont leave anything behind.pli:z dunt li:v 5enii bi5haindS：请别遗忘您的东西。G: Thank you. k ju:G：谢谢。51. S: Its getting cold. Please put on more clothes.itz 5eti kuld pli:z put n m: kluzS：天气在变冷了，请多穿点衣服。G: Thank you. k ju:G：谢谢。52. G: I couldnt find my key.ai kudnt faind mai ki:G：我的钥匙找不到了。S: Dont worry. dunt 5wriS：别担心。53. G: Can I drink the tap water?kn ai drik tp 5w:tG：我能喝自来水吗？S: No, Please dont drink it. nu pli:z dunt drik itS：不，请别喝自来水。54. G: Can I smoke here?kn ai smuk hiG：我能在这儿抽烟吗？S: Im afraid not. aim 5freid ntS：恐怕您不能在这儿抽烟。IX. PartingIX. 告别55. S: See you later. (See you tomorrow.)si: ju: 5leit (si: ju: t5mru)S：等会见。（明天见）G: See you. si: ju:G：再见。（明天见）56. S: Good night.gud naitS：晚安。G: Good night. gud naitG：晚安。57. S: Goodbye and thank you for coming. (Goodbye and hope to see you again.)7ud5bai nd k ju: f: 5kmi (7ud5bai nd hup tu si: ju: 5ein)S：再见，谢谢您光临。（再见，希望再见到您。）G: Goodbye!7ud5baiG：再见58. G: Goodbye. Its been like a second home for me.7ud5bai itz bi:n laik 5seknd hum f: mi:G：再见。这好像是我的第二个家。S: Thank you. Goodbye! k ju: 7ud5baiS：谢谢。再见！59. S: Have a nice trip home (to Moscow).hv nais trip hum (tu 5msku)S：回家（去莫斯科）旅途愉快。G: Thank you. k ju:G：谢谢。60. S: Wish you a pleasant journey!wi ju: 5pleznt 5d:niS：祝你旅途愉快！G: Thank you. k ju:G：谢谢。X. About the weatherX. 天气用语61. G: Whats the weather like tomorrow?wtz 5we laik t5mruG：明天天气怎样？S: Its fine. it zi fianS：晴天。62. G: Its going to rain, isnt it?itz 5ui tu rein iznt itG：快要下雨了，是不是？S: Yes. Youd better take an umbrella with you. jes ju:d 5bet teik n m5brel wi ju:S：是的，您最好带把伞。63. G: Whats the temperature today?wtz 5temprit t5deiG：今天气温几度？S: The weather forecast says the high will be 30 and the low will be 24. 5we 5f:k:st sez hai wil bi: 5:ti di5ri: 5sentireid nd lu wil bi: 5twenti f: di5ri: 5sentireidS：天气预报最高温度摄氏30度，最低24度。XI. Suggestions and InvitationsXI. 建议和邀请64. S: Would you like to have a map of Hainan Island?wud ju: laik tu hv mp v 5hai5n:n 5ailndS：您要海南岛的地图吗？G: Yes, please. jes pli:zG：是的，我要的。65. S: What about taking our shuttle bus?wt 5baut 5teiki 5au 5tl bsS：坐我们酒店的班车好吗？G: Thats a good idea. ts gud ai5diG：好主意。66. S: Id suggest you take the one-day tour of Haikou.aid s5dest ju: teik wn dei tu v 5hai5kuS：我建议您参加海口一日游。G: Wonderful! 5wndfulG