三星笔记本电脑产品技术和售后服务.doc

三星笔记本电脑产品技术和售后服务 三星电子株式会社对所提供三星笔记本电脑产品提供国家“三包”服务政策规定的服务a) 三星电子全国免费服务热线：8008100716或01064751880。b) 在中国各地设有维修服务中心。（详见附件）c) 三星笔记本产品实行三年有限保修（电池一年，其余部件三年）。d) 在保修期内，因产品本身质量引起的故障，顾客凭保修卡正本和购货凭证在各地三星指定维修中心享受免费保修服务。e) 不接收由于改装或加装其他功能后出现故障的机器。f) 详细内容参见随机保修证。g) 客户服务流程： 客户致电800 初步问题诊断，并做电话记录 电话能否解决？ 能 不能各地维修网点 为客户提供解决方案，并满意客户是否满意？ 不满意 共同协商解决 客户投诉部 产品售后服务网点明细表LocationContact personFunctionTel No.DETAILED ADDRESSE-MAILPC北京Fang DiaoContro8228北京市西城区阜成门外大街2号万通新世界广场B座2308室fang_100037刁昉 FAX:m 2308,Block B,Wan Tong New World Plaza, No. 2 Fu Cheng Men Wai Street.Western City District, Beijing北京Juan MeiCenter Coordinato8223北京市西城区阜成门外大街2号万通新世界广场B座2308室juan_100037梅娟FAX:m 2308,Block B,Wan Tong New World Plaza, No. 2 Fu Cheng Men Wai Street.Western City District, Beijing上海Clean GanCenter Coordinato-6164 上海天目西路218号嘉里不夜城A座1501jing_200030干净FAX:m A-1501, Jiali Tower, No. 218 Tian Mu Xi Rd, Shanghai广州Junyan GuoCenter Coordinato37604207广东省广州市水荫路2号华信大厦东座704室junyan_510075郭俊妍FAX:m 704 East Block, Huaxin Building, No. 2 Shui Yin Rd, Guangzhou, Guangdong Province成都Xinrong WangCenter Coordinato都市新南路118号百脑汇资讯广场636室 xinrong_610041王新蓉FAX:m 636,Bai Nao Hui Zi Xun Plaza, No.118 Xin Nan Rd, Cheng Du.沈阳Rui WangCenter Coordinato宁省沈阳市沈河区市府大路262甲沈阳新基火炬大厦 2803室rui_110013王睿FAX:m 2803, Shenyang Sankei Torch Building, No. 262A Shi Fu Street, Shen He District, Shengyang, Liaoning Province南京Vicky WangCenter Coordinato江苏南京珠江路185号佳汇大厦309室vicky_210008王琰FAX:m309, Jiahui Building, No. 185 Zhujiang Road, Nanjing, Jiangsu Province杭州Lily FanCenter Coordinato杭州体育场路279号粮茂大厦1105室lily_310003范琳琳FAX:m 1105, Grain Trade Building, No. 279 Tiyuchang Road, Hangzhou, Zhejiang Province深圳Fan_GaoCenter Coordinato3667657 深圳市福田区深南中路2008号华联大厦808室fan_518031高帆FAX:m 808,Hualian Building,No2008 Shen Nan Zhong Rd,Futian District, Shenzhen,Guangdong Province济南Lu WangC济南山大北路54号金泰花园608室济南东方贝斯软件公司lu_250100王禄 FAX:inan Dongfang Software Co., Room 608, JinTai Garden, No. 54 Shanda North Rd, Jinnan, Shandong Province郑州Jin LiuC郑州市文化路68号科技市场中科信息大厦1411室郑州思创电脑商行jin_450002刘谨 FAX:ichuang Computer Co., Rm 1411, Zhongke Information Building, No. 68 Wenhua Rd, Zhengzhou, Henan Province武汉Lisa ShiCenter Coordinato87322510 湖北省武汉市中南路7号中商广场B座1503室lisa_430070史阿琼FAX:m 1503, Block B, Zhongshang Plaza, Zhongnan Rd, Wuhan, Hubei Province西安Yanjun Dai Center Coordinato7273633西安市菊花园17号正信大厦9层C座 yanjun_710002代艳君FAX:,Block C, zhengxin Building, No.17 Junhua Garden, XiAn.天津Yaning_ChenCenter Coordinato津市南开区时代广场A座606室yaning_300192陈亚宁 FAX:m606, Block A,Shidai Plaza, Nankai District,Tianjin昆明Shuzhi ShengC南省昆明市园通东路美丽家园美欣阁2单元8B shuzhi_650031盛树植FAX:m8B,Cell 2,Meixin Ge,Meili Jiayuan,Yuantong East Rd,Kunming, Yunnan Province重庆Lingbo ZengCenter Coordinato庆市渝中区上清寺太平洋广场A座9楼5号lingbo_400015曾令波FAXo.5,9F,Block A,Taipingyang Plaza ,Shangqingsi,Yuzhong District, Congqing贵阳Yingjing ZhangCenter Coordinato阳市神奇路84号创新电脑城二楼C-8号天地科技实业有限公司yingjing_550002张莹静FAXiandi Technology Industrial Co.,Ltd., C-No.8,Floor 2,Chuangxin Computer City, No.84 Shenqi Road, Guiyang, Guizhou Province哈尔滨Lenny XuCenter Coordinato2515514 黑龙江省哈尔滨市南岗区一曼街3号天马科技园302室lenny_150001徐珊珊 FAX:m302, Tianma Technology Garden, No.3 Yiman street, NanGong District, Haerbin, Heilongjiang Province 大连Yanyang JiangCenter Coordinato连市西岗区中山路147号森茂大厦12层1201室yanyang_116011姜艳阳FAXm 1201,12F,Dalian Senmao Building,No.147 Zhongshan Road ,Xigang District,Dalian福州Huang BirongCenter Coordinato州市五四北路138号天福大酒店写字楼708室birong_350001黄碧容FAXm708,TianFu Hotel,No138 WuSi North Road,Fu