成功会谈.doc

成功会谈1 Why we are here?What do we call it?A meeting, conference, get-together, discussion, chatHow do we organize it?Call a meeting, set up a meetingWho participates?Chairperson (chairman/chairwoman)Participant, Delegate, ColleagueWhats the atmosphere like?Positive, friendly, collaborative, participative, co-operativeNegative, unfriendly, hostile, competitive, uncooperative.What do we do?Discuss, brainstorm, negotiate, exchange ideas, propose, recommend, decide, postpone.What do we talk about?Items, issues, points, matters, topics, subject.Whats the output?Minutes, reports, action, proceedings.What did we think of it all?Fruitful, useful, productive, stimulating, helpful, interesting, positive.Pointless, fruitless, useless, unproductive, boring, a waste of time.2 where do we start?StartingLets get down to business.Wed better start.Ok, shall we make a start?Right, let begin.WelcomingWere very pleased to welcomeIts a pleasure to welcomeId (particularly) like to welcomeId like to start by welcomingIntroducingId like to introduceI dont think youve metCan I introduce?Stating purpose/objectives/aimsWere here today toOur aim is toIve called this meeting in order toThe purpose of this meeting is toBy the end of this meeting, we needProcessI suggest we go round the table first.Id like to hear what you all think before we make a decision.Setting the agendaAs youll see from the agendaHave you all seen a copy of the agenda?I suggest we take this item first/next/last.There are three items on the agenda.Is there any other business.TimingThis should take about two hours.The meeting is due to finish atWeve short of time, so can I ask you to be brief?Id like to keep each item to ten minutes, otherwise well never get through.I would like to finish by four oclock.Defining roles, could you take the minutes?has kindly agreed to give us a report onis going to take us through, I wondered if youd like to tell us something about.First itemSo, the first item on the agenda is, would you like to start?3 where are we going?Setting out the agendaThere are four items on the agendaI suggest we take them in this order.Could we takefirst?will come up under item3.Opening an itemLets start withShall we begin with.So, the first item on the agenda is,would you like to kick off?,would you like to introduce this item?Closing an itemRight, I think that cover the first item.Shall we leave that item?If nobody has anything else to add,Next itemLets move on to the next itemThe next item on the agenda isNow we come to the question ofMoving off the pointThis might be a good point to mentionIts not on the agenda, butBy the way,Referring forwardWell come to that later (under item3)That point is coming up in a moment.Referring backAs we said earlier,Keeping to the agendaCan we just deal with?Lets just deal withCan we come to that in a moment?Postponing/moving aroundShall we skip the next item?I suggest we take that up at another meeting.4 your views countInterruptingExcuse me, may I interrupt?Just a momentCan I say something here?Bella, sorry.(Using someone name is a good way to get their attention.)CommentingYes thats interesting.Yesthats a good point.YesI see what you mean.EmphasizingId like to point outLet me emphasizeCan I just draw your attention?Finishing what you want to sayJust let me finish.Ill come to that in a moment.I havent finished what I was saying.No, wait a momentMay I just finish?Considering alternativesHave you considered?What about?Theres another way of looking at this.is worth considering.ReferringYou saidYou know what you said aboutSomebody mentioned5 Keeping to the pointOpen questionsWhat sort of?Could you tell me?Id be interested to know(There are called open questions because we dont know what the answer will be)Closed questionsDo you plan to?Is there?Did youAre you going to?(There questions are seeking a yes/no answer.)Leading questionsShouldnt we?There isnt, is there?Were, arent we?(There questions force an answer in a certain direction.)Probing questionsWhat exactly do you mean by?Im not sure I really understandCould you go into more detail about?(There questions are seeking further information.)Reflective questionsSo youre worried about?If I understand you(These questions support the answerer. They show that you have been listening and appreciate the point which is being made)6 whats the idea?Asking for opinionsWhat do you think?Peter? (Rising intonation)Whats your opinion?Giving opinionsI think/feel/believeIn my opinion, we shouldIn my view/my view isCommenting on opinionsThats very interesting.Im sure wed all agree with that.Thats a very good point/an important point.Clarity of ideasI dont see what youre getting at.Im not sure what you mean.Im not sure what youre saying.Its not clear what you mean.Relevance of ideasWere missing the point.Were getting off the point.Lets get back to the main point.He/she has a good point.Problems of timeWere rather short of time.Im afraid were running out of time.Well have to leave that we to another time.Giving someone the opportunity to speak.We havent heard from peter.Can we hear what Sylvia has to say? Just let Thomas finish.7 making decisions.Total disagreementI totally disagree.I couldnt agree less.You must be joking! (Idiom)Wait be convincedI can see what youre getting at.There are two sides to the argument.On the handon the otherIm not sure/convinced aboutI just think we need more time.Limited agreementI agree, butIm not against it, butYes, Im with you.Total commitmentIm100%behind you.I entirely agree with you.Responding positivelyThats great.Thats fine.Responding neutrallyOKAll rightI see your point.I understand your concern.Responding negativelyThats crazy.That would be a disaster.Strong recommendationsI strongly recommendTheres no alternativeI think we have toNeutral recommendationsI propose (formal)/suggest/recommendWhy dont we? (Informal)Weak recommendationsPerhaps we could considerMaybe we should think about8 whats next?Completing the agendaRight, it looks as though weve covered the main areas/main point.I think that just about covers everything.Is there any other business?Is there any thing more to discuss?Summarizingbefore we close, let me just summarize the main point.Shall I just go over the main points?So, to sum upAgreeing and assigning actionsSo, whats