HND商务沟通技巧.doc

Building to serve as the center of the university canteen1.0 Introduction.2.0 Procedure.3.0 Object.3.1 Students.3.2 Teachers.3.3 Other group.4.0 Price.5.0 Quality.6.0 Sanitation.7.0 Services.8.0 Consumption.9.0 Suggestions.9.1 Health.9.2 Service.9.3 Price.9.4 Reaction.10.0 Recommendation.Building to serve as the center of the university canteen1.0 IntroductionThe place which the human only will then obtain when the basic necessities of life satisfies, only then might from now on the university cafeteria be will go to eat for the university teachers and students uses can further develop itself, therefore the university cafeteria will be a very important place The school canteen is the student pays attention to many questions, it relates is not only the question which the student eats meal, the more relational students daily life, then affects the entire school normal operation Between the cafeteria and the teachers and students community also has the complex relations, if between the community which and the cafeteria goes to eat in the cafeteria has many not harmonious factors, will hinder the school inevitably the normal operation, therefore the university cafeterias service will be important The construction take serves as the central university cafeteria, enhances the university cafeteria the grade of service. Needs to understand that the service the object, the existence question, carries on the investigation, grasps the university teachers and students demand fully, thus carries on the corrective measure.2.0 ProcedureSome information was taken from internet websites. Questionnaires and interviews. Personal practical experience. Ask the school concerned.3.0 Object3.1 University StudentsThe university student is the university cafeteria most main target client, is also the cafeteria serves most communities. The research also indicated that the university student most main expense is the diet expends, but the diet expends the major part is occurs in the school canteen, because university many for living at school student, therefore the university cafeteria is the university student goes to eat with the exchange main place. 3.2 university teacherSometimes many university teachers will leave home far, to choose for the saving of time in the cafeteria go to eat, therefore, the university teachers also will be the university cafeteria common expense objects. 3.3 Other groupSome visit, the human who in the university plays are also one of university cafeteria target clients. 4.0 PriceThe university cafeteria meals price, to going to eat in the general time, thQe university cafeterias price is quite reasonable, but sometimes as a result of the price rise, the university cafeterias meal price continuously rises, student in behavior heart which rises in prices to the cafeteria existence dissatisfaction, In the investigation, 80% students thought that the cafeteria the meal price is excessively high, 13% students thought that the cafeteria price is ordinary, only some 7% student think the cafeteria reasonable price.5.0 QualityThe university cafeteria meals quality relates university students health and the safety, many university students responded, buys frequently in the university cafeteria separates the supper, but also has a student to eat the insect or the hair in the cafeteria meal, the students mostly are ordinary to the cafeteria meals appraisal and are bad 6.0 SanitationThe cafeteria health not only relates students healthy safety, also affects the students diet mood, moreover also affects universitys work, the study, the life order, down to university and societys stability, therefore, strict and standard market health safety control. Only then a young part of university student to cafeteria hygienic satisfaction, the majority students thought that the cafeteria the health waits for enhancing. 7.0 Service35% students thought that the cafeteria the service waits for enhancing, some 47% student think is alright, 17% students think well, 1% students thought that is very good. 8.0 ConsumptionMost of the survey came from 185 towns, 153 people from rural areas. Through the investigation we found that most of the students in order to save the main concept of consumption;that despite the ideological and psychological and other aspects of the increasingly mature, but still difficult in economic independence, they dont have a fixed income. Through the consumption of the basic part of the questionnaire analysis, we found that most students will often eat in the cafeteria, and few students never eat in the cafeteria. Should draw attention is not Sitangxiaofei breakfast, does not mean do not eat breakfast, in the course of the investigation by the exchange with some of the survey can be found, some students because of the morning time too fast. so you can save time, no to the cafeteria for dinner. The price may seem low, but the Haidian District Peoples Congress of the canteen be the most expensive. The age distribution of the survey from 18 to 25 years old, the proportion of only children and each half, a study that the consumption of college students whether their child about (MSH Marketing Group), this study will validate that the Canteen to whether consumer behavior with this.Students whose families were affected consumer behavior is one of the factors,9.0 Suggestion9.1 HealthUniversity students safety and the health are very important, therefore the university cafeteria must take and improve the meal the quality and the hygienic security, guaranteed that students health obtains the safeguard safely. (1) strict assurance introduction society specialized enterprises admittance standard. (2)Omni-directional, the multi-ways strengthen the surveillance and the monitoring, strengthened diet security persistent effect working mechanism(3) strict and the standard daily health safety control(4) strengthens the diet work troop construction, strengthens hygienic knowledge training, raises the food safety consciousness, raises jobholders hygienic consciousness. (5) establishes, the order competition effectively, strengthens to the catering service units management and the monitoring (6) to is newly built in the school catering service organization, the extension and the reconstruction pro