质量目标管理程序 Quality Objectives Managment Procedure.doc

1.0 Purpose:1.1 本程序对质量目标在各层次建立、实施的管理工作作出规定。 This procedure prescribes the establishment and implementation of quality objectives of the Company and functions.2.0 Scope:2.1 适用于本公司质量目标的策划,传达、实施,评价的一系列活动。The procedure is applicable to the plan, communication, implementation and assessment of quality objectives in the Company.3.0 Responsibilities:3.1 厂长制定并解释公司质量目标。Plant Manager is responsible to establish and explain the company quality objectives. 3.2 各部门经理根据公司质量目标建立及组织落实部门质量目标。 Each department manager is responsible to establish respective function quality objectives in terms of the company quality objectives.4.0 Equipment:4.1 无。N/A5.0 Safety Precautions:5.1 无。N/A6.0 Definitions:6.1 无。N/A7.0 Instructions:7.1 质量目标的制定:Establishment of quality objectives7.1.1 厂长在每年制定经营计划时,确定公司年度的质量目标。Plant Manager defines annual quality objectives when he establishes a business plan every year. 7.1.2 各职能部门根据公司质量目标结合本部门实际情况制定部门年度质量目标,由管理者代表填入SOP-0011-01 Quality Objectives Sheet,报厂长批准。Each function will establish departmental quality objectives in terms of Company quality objectives and actual situation of respective function, MR shall fill in SOP-0011-01 Quality Objectives Sheet to request Plant Managers approval.7.1.3 制定的质量目标应具有可测量性,并能体现顾客的期望。The established quality objectives should be measurable and represent customer expectations.7.2 质量目标的实施Implementation of quality objective7.2.1 部门经理负责将公司和本部门的目标传达给各级员工,并解释测量方法。Department Managers are responsible for transmitting company and departmental objectives to staff, and introduce the measurement. 7.2.2 各职能部门按照汇报的频率在月初统计上个阶段的质量目标完成情况,并将执行情况及时反馈给管理者代表。QA负责将所有目标完成情况登记在SOP-0011-02 Key Performance Index。Each function should calculate the achieved result of quality objectives of last period and report to MR at the beginning of each month. QA is responsible for input of all objectives results in SOP-0011-02 Key Performance Index. 7.2.3 在每年管理评审召开前,各职能部门应统计全年的质量目标完成情况汇报给厂长和管理者代表作为管理评审输入内容之一。Each function should calculate and report yearly achieved result of quality objectives to Plant Manager & MR before the opening of annual Management Review as part of input content.7.3 质量目标的分析和监督检查Analysis and monitoring of quality objective7.3.1 质量目标的完成情况至少每季度评审一次,由管理者代表负责召集会议。QA根据会议纪要必要时对相关职能部门实施SOP-0014纠正和预防措施程序。The performance of all KPI shall be reviewed quarterly, which is held by MR. QA will implement SOP-0014 Corrective and Preventive Action Procedure in terms of the meeting minutes if necessary. 7.3.2 管理者代表应对质量目标实施情况进行检查和验证,并对其中出现的诸如组织结构、人员配置及资源方面的问题向厂长报告。Management representative should review and verify the implementation result, and report to Plant Manager when root cause is related to organization, manpower and resource issues.7.3.3 质量目标可由相关部门提出调整,由管理者代表召集相关部门评审。经厂长批准后,各部门按调整的目标执行。MR shall organize pertinent departments to review the change of quality objectives when any department submits a change request. The changed quality objectives can be implemented after Plant Manager approves.7.4 质量目标管理中形成的相关记录,按SOP-0003记录控制程序进行归档保存。All records generated during the management of quality objectives should be filed in accord with SOP-0003 Record Control Procedure.7.5 附录AppendixQuality Objectives Management Flow Chart 7.6 记录 RecordSOP-0011-01 书面记录,QA保存三年