商务英语认证一级口语对话.doc

1.Cue Card ASituation: You two meet for the first time. Exchange greetings and get acquainted. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You are Zhang Xiaoqiang from Chinaa teller/cashier of Minsheng Bank Nanchang Branch, Jiangxi Province, China Youexchange greetingsintroduce yourselfask your partners occupationCue Card BSituation: You two meet for the first time. Exchange greetings and get acquainted. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You areJudy Smith from USAthe Production Manager of the Sunrise Juice Co., Ltd, California, USA Youexchange greetingsintroduce yourselfask your partners occupationSample DialogueZhang Xiaoqiang: May I sit here?Judy Smith: Yes, please.Zhang Xiaoqiang: Another raining day, isnt it?Judy Smith: Does it rain like this all year long in Nanchang?Zhang Xiaoqiang: No, no. Only for a couple of months. Its called “plum rains season.” Its bad for the tourists though. Are you a tourist?Judy Smith: No, I came on a business trip to inspect some orange orchards to see if there exists the possibility of starting a joint venture here.Zhang Xiaoqiang: Are you the secretary?Judy Smith: What made you think so?Zhang Xiaoqiang: You are so young and charming.Judy Smith: Im the Production Manager of Sunrise Juice in California.Zhang Xiaoqiang: Incredible! No kidding!Judy Smith: Too much said about me. What about you, the young and charming gentleman?Zhang Xiaoqiang: Im a cashier of Minsheng Bank Nanchang Branch. May I ask your name please?Judy Smith: Judy Smith. Just call me Judy. And you?Zhang Xiaoqiang: My name is Zhang Xiaoqiang.Judy Smith: Can I call you Zhang Xiao?Zhang Xiaoqiang: No, no. Chinese names dont work that way. Contrary to English names, we Chinese put family name first, given name after. So Xiaoqiang is fine.Judy Smith: Xiaoqiang, nice talking with you.Zhang Xiaoqiang: The same to me, Judy.2.Cue Card ASituation: You are introducing your company to a new customer. You will be given 2 minutes to read your cue card and prepare a conversation. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You are:Song Nan from Chinathe Sales Representative of Century Footwear Co. , Ltd, Chongqing, China Youdescribing your company operationtalk about your major business linetalk about the advantages of your productsCue Card BSituation: The supplier is introducing their company to you. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You areRex White from Australiathe head of the Import Dept. of the Island Footwear Imp/Exp Corp., Sydney, Australia Youask questions about their company operationinquire about their major business lineask about the advantages of their productsSample DialogueSong Nan: Since we are new to each other, Id like to introduce our company to you.Rex White: Go ahead. Im all ears.Song Nan: Our company is a Sino-Italian joint venture established in the year 2,000, a happy and effective marriage, I should say, which combines the latest fashion and design in Italy with cheap raw materials and labor in China.Rex White: You are doing good business, I suppose?Song Nan: You said it. What can beat shoes with good design and quality but reasonable prices? While our competitors have been forced to reduce production, weve been producing to our full capacity to meet the high demand of both domestic and overseas market.Rex White: Are you making footwear for men, women or children?Song Nan: Mainly for men and women, which account for 80% of our output. Childrens shoes consuming the leftover bits and pieces of material take up the rest 20%. We are especially proud of our womens footwear.Rex White: What merits do they have?Song Nan: You must have often heard women complaining that the shoes are killing them. Youll never hear such complaint from women wearing our shoes thanks to the superior and scientific designing. Thats why they are so popular with so many women customers. Actually we have numerous loyal customers who only buy our brand of shoes for their footwear.Rex White: Thats really something. I heard the other day a number of footwear companies sponsored a race for women with high-heeled shoes on. Whats the outcome?Song Nan: Century Footwear won the first place. Some participants bruised their ankles, others broke the shoe heels. Our player reached the finish first, intact for herself and shoes.Rex White: What a crazy race! Thats pretty hard for the women participants.Song Nan: But no lack of volunteers. Do you know what the prize was? A pair of Century shoes!3.Cue Card ASituations: Your company has ordered certain spare parts for repairing the printing machine but you havent received the order even after the delivery date. So youd like to make a phone call to inquire about the late delivery. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You areZhang Sheng,the staff member of the Purchasing Department of Xunchi Printing Co., Shanghai, Chinayou would like to make a call to your supplierHaidelberg Press to inquire about the latedelivery of the goods your company has ordered.the receptionist puts you through to the manager of the Shipment Department only to find he is not in.the receptionist asks you to leave a message.Cue Card BSituations: Your company failed to deliver the spare parts ordered by a Chinese customer for reqiring their printing machine on time. So the customer is calling to make an inquiry about the late delivery. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You are Ms. X from Germanythe receptionist of Haidelberg PressAs the receptionist of a German manufacturer of printing machines, you receive a phone call from a Chinese customer inquiring about a late delivery of spare parts.The customer asks you to put him through to the manager of the Shipment Department, but he is absent.So you offer to take a message and promise to tell him as soon as possible.Sample DialogueMs. X: Hello, Haidelberg Press. Can I help you?Zhang Sheng: Hello. Im calling to inquire about a late delivery. We have ordered some spare parts for fixing the printing machine, but till now we havent received the order yet. As a result, we had to stop production. Could you put me through to the manager of your Shipment Department?Ms. X: Yes, of course.(After putting him through, no one receives the call.) Im sorry, sir, Im afraid the manager is not in the office at the moment. Would you like to leave him a message?Zhang Sheng: All right. Please tell him “Zhang Sheng from the Purchasing Department in Xunchi Printing Co., Shanghai, China called to inquire about the late delivery of the spare parts ordered to repair our printing machine. We are awaiting his quick reply.” Please give him the message as soon as possible. Its so urgent. You see, we cant resume production without fixing the printing machine with these parts.Ms. X: I can understand, sir. I promise Ill let him know at the earliest possible time.Zhang Sheng: Thanks a lot. Good-bye!Ms. X: You are welcome. Bye!4.Cue Card ASituation: Your manager asks you to make an appointment with the customerMiles Trading Co., Ltdto discuss the contract. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You are Ma Ying from Chinathe sectary of Qicai/Seven Color Children Garments, Shenzhen, China Youphone the customer for a meeting to discuss the contractsuggest another dayfix the time and placeCue Card BSituation: You are asked for an appointment with the sellerQicai/Seven Color Children Garmentsto discuss the contract. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You areMr. Gilbert from Britain,the manager of Miles Trading Co., Ltd, London, UK Youreceive a call from the Secretary for a meeting to discuss the contractsuggest a daydecide on the final time and placeSample DialogueMr. Gilbert: Hello. Miles Trading Co., Ltd. Can I help you?Ma Ying: Hello. Id like to speak to the Manager Mr. Gilbert, please.Mr. Gilbert: Speaking.Ma Ying: Good morning, Mr. Gilbert. This is Ma Ying, Secretary of the Qicai/Seven Color Children Garments from China. Our Sales Manager would like to make an appointment with you to discuss the contract on children garments you are going to order from us.Mr. Gilbert: Thats fine. Let me check my schedule. Wait a minute Ill be available next Tuesday afternoon and Thursday morning. Lets make it Tuesday afternoon then.Ma Ying: Tuesday afternoon? If Im not mistaken, our sales manager will be on a business trip to Shanghai. He is scheduled to come back on Wednesday. Maybe next Thursday will suit us both.Mr. Gilbert: You are right. So Ill go to your office at 9:00 oclock sharp next Thursday morning for the discussion.Ma Ying: Its settled. Well be awaiting you. Have a good day!Mr. Gilbert: Have a good day!5. Cue Card ASituation: Your customer, Kaixuan Appliance Store has placed an order for 500 air conditioners, but you are out of stock. So you suggest changes in the plan. You will be given 2 minutes to read your card and prepare a conversation. Tips for you: You areDavid Browning from India,the sales Manager of Browning & Son, New Delhi, India Yousuggest they wait till the supply is available.suggest they replace the order with similar electric items.Cue Card BSituation: Your firm has ordered 500 air conditioners from Browning & Son, India, but is informed they are now out of stock. So you have to change your plan. You will be given 2 minutes to read your card and prepare a conversation.Tips for you: You areZhao Yang from China,the Purchasing Agent of Kaixuan Appliance Store, Wuhan, Hubei Province, China You are advised to wait till the supply is available.are advised to consider similar electric items.Sample DialogueZhao Yang: Hello. Mr. Browning. Im asking on behalf of my company whether the 500 air conditioners weve ordered are ready for shipment.David Browning: I was about to inform you about this. Im very sorry to tell you that we are now out of stock of the make you ordered. You see, there is an exceptional high demand for air conditioners due to the prolonged hot weather during this season.Zhao Yang: Thats too bad. We are running out of stock.David Browning: The further supply will be available by the end of this month. If you could wait until then, we would deliver promptly the goods you need.Zhao Yang: Still 20 days to wait? Thatll be too long. Well miss the best selling season by then.David Browning: Would you consider similar electric items we have recently produced? As one of our regular customersZhao Yang: Sorry to interrupt you. Is the quality as good as the items weve been ordering?David Browning: Even better! Since you are one of our regular customers, you will be able to earn a special discount of 2% plus immediate shipment.Zhao Yang: Sounds great! But Ive to consult my boss before I can give you a positive answer.5Cue Card ASituation: You invite your client for dinner in a Chinese restaurant. Your client asks you how to make a Chinese dish. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You are Li Fang from Chinathe Interpreter of Xunda Logistics Co., Ltd., Beijing, China You are having dinner with your Spanish clientare asked to explain how to make “yu xiang rou si” or Fried Pork Slices with Fish FlavorCue Card BSituation: You are invited for dinner by your business partner in a Chinese restaurant. You enjoy the food very much and want to know how to make a Chinese dish. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You areBarbara Proctor from Spain,Vice President of Visa Network Technology Co., Ltd., Madrid, Spain You are invited for dinner by your business partner in a Chinese restaurant ask the Interpreter Li Fang to explain how to make “ yu xiang rou si” or Fried Pork Slices with Fish FlavorSample DialogueLi Fang: Barbara, would you like to try this dish?Barbara: Um, delicious. I like this sweet and sour taste. Whats this dish called?Li Fang: “Yu xiang rou si” in Chinese or Fried Pork Slices with Fish Flavor, a very popular dish in Sichuan cuisine.Barbara: I like Chinese food very much. Actually Im eager to learn to make a Chinese dish or two if it isnt too difficult.Li Fang: No, not so difficult as you expected. First, you prepare the ingredients: pork, green pepper, carrot, fungus all shredded, Chinese onion and ginger finely chopped; sugar, vinegar, soy sauce, salt and starch mixed together. Last but not least is the thick-broad-bean sauce, a local product of Sichuan which gives this dish its unique flavor.Barbara: Where can I get this Sichuan-made sauce?Li Fang: Dont worry. It can be easily obtained in any supermarket here in Beijing. When the above preparation is done, we are coming to the cooking stage. Heat the wok on the stove, pour some oil, put the pork in first and stir. Next, put in the broad-bean sauce, Chinese onion and ginger. When you smell the fragrance, put in the vegetables and keep stirring. Finally pour in the mixed sauce.Barbara: Now the dish is ready to serve. Red and bright in color, sweet, sour and spicy in taste, we can enjoy the tender pork with rich fish flavor. I cant wait to have a try.Li Fang: Youll make a good cook.6Cue Card ASituation: You are going to Boston to attend an international conference next week. So you phone the agent of the United Airlines to make a reservation. Youll have two minutes to prepare.Tips for you: You areGuo Mingde from China,a professor in Zhongshan University, Guangzhou, China Youwant to book one seat to Boston before next Wednesdayprefer economy classCue Card BSituation: As the agent of the United Airlines, you help customers make airline reservations. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You are agent of the United Airlines Youare asked to book one seat on a flight to Boston leaving before next Wednesdayask the customers preference of classSample DialogueAgent: What can I do for you, sir?Guo Mingde: This is the United Airlines, right?Agnet: Yeah.Guo Mingde: Id like to book one seat to Boston on a flight leaving sometime before next Wednesday.Agent: Im afraid you cant fly non-stop, sir. Youll have to change flight in Los Angeles.Guo Mingde: No problem.Agent: Theres a flight leaving Guangzhou next Tuesday at 11:30 a.m.Guo Mingde: Thats fine with me.Agent: Your name, please?Guo Mingde: Guo Mingde, G-U-O, M-I-N-G-D-E.Agent: Would you prefer first class or economy?Guo Mingde: Economy, please.Agent: The exact air fare is ￥4657.Guo Mingde: Here you are.Agent: Here is your ticket and your change. Have a nice trip.Guo Mingde: Thank you very much indeed. 7Cue Card ASituation: You are interviewing a job applicant Chen Ping for the position of a salesman in your department store. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You areAndy Zhou from the USA,Head of the Human Resources Department, Ocean Department Store, Hefei, China Youinquire about the qualifications of the applicant want to know how the applicant will respond to the complaint of the customerswant to know when he can start to workCue Card BSituation: You are interviewed for the position of a salesman by Mr. Andy Zhou, Head of the Human Resources Department, Ocean Department Store. Youll be given 2 minutes to read your cue card and prepare a conversation.Tips for you: You are Chen Ping from China,the job applicant Youtalk about your qualifications for department store worktalk about how you would respond to the complaint of the customertell the employer when you can start to workSample DialogueAndy Zhou: Wont you sit down, Mr. Chen?Chen Ping: Thank you. I came in answer to your ad for a salesman.Andy Zhou: What qualifications do you have for department store work?Chen Ping: I worked in a small department store last winter vacation, and my undergraduate major is business administration.Andy Zhou: In what department did you work?Chen Ping: Mens Shoes.Andy Zhou: We dont have any vacancies there at the moment. Do you happen to know anything about sporting items?Chen Ping: Well, Im a big sports fan, if thats any qualification.Andy Zhou: Sounds great. Suppose an angry customer came to complain about a broken badminton racket he had just bought, how would you deal with it?Chen Ping: I think, in the first place, I should receive him politely and try my best to calm him down. Next I examine the racket to see if its really the case. Then I ask to see the receipt to check if it was bought in our store and if it is still under warranty. If it is, Ill make a sincere apology first and replace with a new pair.Andy Zhou: It seems youll make a good salesman. When are y