中山喜来登酒店服务质量调查问卷.doc

中山喜来登酒店服务质量调查问卷您好！酒店服务质量关乎每个酒店消费者的切身利益，其服务质量对酒店形象、经济效益、管理水平有重要关系。为了了解中山喜来登酒店服务质量现状特做此调查，此问卷用于学习研讨之用请放心填写。1. 您是中山喜来登酒店的。（ ）A员工 B顾客 C实习生 2. 您觉得中山喜来登酒店的服务水平怎么样。（ ）A一般 B良好 C较差3. 您觉得中山喜来登酒店的服务质量属于几星级标准。（ ）A三星级 B四星级 C五星级 D准五星级4.您在酒店接触到/觉得酒店哪些服务问题较多。（ ）A客房服务 B餐饮服务 C接待服务 D其他个性服务5. 您对西餐厅整体服务水平。（ ）A非常满意 B满意 C一般 D不满意6. 您对西餐厅的菜品味道。（ ）A非常满意 B满意 C一般 D不满意7. 您对西餐厅整体外观设计。（ ）A非常满意 B满意 C一般 D不满意8. 您对服务人员的穿着打扮。（ ）A非常满意 B满意 C一般 D不满意9. 您对西餐厅灯光、摆设、装潢。（ ）A非常满意 B满意 C一般 D不满意10. 您对服务员及添补茶水、收拾桌子、撤空盘子的服务。（ ）A非常满意 B满意 C一般 D不满意11. 您对服务员回应您所需要的服务。（ ）A非常满意 B满意 C一般 D不满意12. 您对服务员的专业素养（餐厅知识、礼仪）。（ ）A非常满意 B满意 C一般 D不满意13. 您对服务员对察觉不同顾客潜在所需要的服务。（ ）A非常满意 B满意 C一般 D不满意14.您觉得产生这些问题有哪些原因。（ ）A基础设施设备等客观条件的限制。B员工服务意识差怠工误工。C酒店培训的缺失。D酒店内部领导管理方式不当。E酒店招聘失策。F与客流量较多有一定关系15.您还对西餐厅哪些服务有意见 THE QUESTIONNAIRE FOR ZHONG SHAN SHERATON HOTEL SERVICE QUALITY1.What are you doing at Sheraton Zhongshan hotel?( )A Staff B Customer C Intern2.What do you think the Sheraton Zhongshan hotel service level?( )A ordinary B well C range3. What do you think of Sheraton Zhongshan belongs to a few star hotel service quality standard?( )A Three stars level B Four stars levelC Five stars level D Quasi five-star level4. You in touch/feel hotel which is more service problems?( )A Room service B Food and beverage serviceC Hospitality services D Other personality service5. Are you satisfied with the restaurant service level?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied6. Do you satisfied with the dishes taste restaurant？( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied7. To the whole western restaurant design you satisfied?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied8. Do you satisfied with the service personnel of the dress?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied9. Do you satisfied with the restaurant lighting, decoration, decoration?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied10. You to the attendant and replenish water, clear the table, from empty plate service satisfaction?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied11. You satisfied with the service attendant response to what you need?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied12. You to the attendant professional content knowledge, etiquette (restaurant)?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied13. You to the attendant satisfied with the services needed to detect different potential customers?( )A Great satisfaction B SatisfactionC Ordinary D Dissatisfied14. What are the reasons do you think of these problems?(