教材试题 Unit 3 Reading, Discussing and Listening

Unit 3 Under the seaUsing LanguageReading, discussing and listening1 Before you listen, read the advertisement below and discuss these questions. 1 What can you experience on this tour?2 Would you like to go on this tour? What aspect of the tour would you like best?3 When would you get a refund?Whale Watching ToursDo not miss this opportunity to see whales at close range on their annual migration south to the Antarctic. Come on our whale watching boat tour. Sit outside for clear viewing or inside if the weather is wet. Listen to whales singing and watch them underwater on the videocamera. Witness these awesome creatures in their natural environment as they leap out of the water and as they feed in our waters.Enjoy plenty of other marine animals on these tours such as dolphins, seals and penguins.Our success rate for seeing whales on our tours is 98%. And if you dont see a whale we will offer you another free tour or we will refund half the fare.Daily tours late Sept-Nov (8:30am 12:00pm) $60 per Adult $55 per Aged Pensioner $40 per ChildBook early on 02 7892 5547 to avoid disappointment.2 The dialogues between tourists and a tour guide take place after a whale watching tour. Before you listen, decide which aspects of the tour the tourists might think were good (G) and the aspects they might complain about (B). Listen to the tape and check you answers. Then listen again and number the aspects in the order you hear about them. AspectsGoodBadOrder1 Saw whales filmed underwater2 Saw only one whale in the distance3 Heard whales4 Saw dolphins and seals5 Too wet to go outside6 Saw lots of birds7 Boat got back too late8 Saw wonderful whales3 Listen again. When the tourist complained, what result did heshe want to get from the tour guide and what was the actual result? Complete the table for each dialogue：Dialogue 1Result wanted：Actual result：Dialogue 2Result wanted：Actual result：Dialogue 3Result wanted：Actual result：4 Listen to the expressions that each customer used to make hisher complaint. Complete the sentences. Dialogue 11 Im sorry but _ with the tour. 2 well, it was _ outside My two kids _.Dialogue 21 Yes, the whales were awesome but _.2 Im sorry but _. I now have to make another airline booking and I have no idea whether therell be any seats available. Dialogue 31 Excuse me, the tour _ and wed _ please. 2 _ as were visitors to this area and were leaving tomorrow morning. 3 Well, actually, _.5 Listen to the first dialogue and fill in the missing words. Then read the lines aloud. paying special attention to stress and intonation. TOUR GUIDE：Im sorry but we _ _ the weather and you _ _ the whales. ANGELA： Well, Im afraid thats not _ _. Id like to talk to the manager.TOUR GUIDE：Im sure that wont _ _ _. I know hell _ with me. The _ is that you _ _ whales. LISTENING TEXTCOMPLAINING ABOUT A WHALE WATCHING TOURDialogue 1 ANGELA：Excuse me. TOUR GUIDE：Yes, how can I help you? ANGELA：Im sorry but we werent very happy with the tour. TOUR GUIDE：Oh, what was the problem? ANGELA：Well, it was so wet we couldnt go outside I know we heard the whales and saw them on the videocamera and that was great, but we really wanted to stand outside and watch the whales from there. My two kids are very disappointed. TOUR GUIDE：Im sorry but we cant control the weather and you did see whales. ANGELA：Well, Im afraid thats not good enough. Id like to talk to the manager. TOURGUIDE：Im sure that wont do you any good, I know hell agree with me. The fact is that you did see whales. (fade out)Dialogue 2 TOUR GUIDE：Goodbye. I hoped you enjoyed the tour, sir. ANDREW：Yes, the whales were awesome but Im feeling very annoyed. TOUR GUIDE：Really? (in a surprised voice) ANDREW：Yes. You see. Ive missed my flight. If Id known the boat was going to be late back, I wouldnt have come. TOUR GUIDE：Yes, I understand, but we had a problem with the boat at the last minute that we needed to fix. The safety of our passengers is very important to us. So, Im afraid we couldnt avoid starting late. ANDREW：Yes, but you shouldve checked if there was anyone like me who needed to be back by midday. Anyway, Id like a refund, please. TOUR GUIDE：Well, I can refund half the fare. ANDREW：Im sorry but thats not good enough. I now have to make another airline booking and I have no idea whether therell be any seats available. Id like a full refund. TOUR GUIDE：Well, thats not up to me but Ill go and talk to the manager. ANDREW：Thanks. MANAGER： (music to indicate a few minutes passing) Mr Langton, Im terribly sorry that weve caused problems for you. Of course, well give you a full refund. Just come into the office with me. ANDREW：Thank you. Dialogue 3 SHARON：Excuse me, the tour wasnt what my husband and I had expected and wed like a refund please. TOUR GUIDE：You werent satisfied with the tour? SHARON：Well, we really loved seeing the bird life and the dolphins and seals but we saw only one whale and that one was too far away to see properly. And we really came on the tour to see the whales. TOUR GUIIDE：Ah ha, I see. I tell you what, why dont you and your husband come back for a tour on another day-free of charge, of course. SHARON：Im afraid thats no good for us as were visitors to this area and were leaving tomorrow morning. TOUR GUIDE：Well, that case. Well return half your fares. SHARON：Well, actually, wed like a full refund. TOUR GUIDE：Im sorry if you read the brochure, we say that well refund half the fare. SHARON：OK, thanks. TOUR GUIDE：Youre welcome. Answer key for Exercise 1：1 You can see whales, listen to whales singing, watch them underwater, see other marine animals such as dolphins, seals and penguins. 2 Various answers are possible. 3 If you missed your plane because of the tour agencys fault, you get a full refund. If you dont see a whale, you would get half the fate back. Answer key for Exercise 2：Good aspects： 1 3 4 6 8Bad aspects： 2 5 7Order： 3 l 5 8 7 6 4 2Answer key for Exercise 3：Dialogue 1Result wanted：Not stated by the tourist although she did say she wanted to speak to the manager. Actual result：Not stated although the tourist probably would not get another tour or a refund. Dialogue 2Result wanted：A full refund. Actual result：A full refund. Dialogue 3Result wanted：A full refund. Actual result：A refund of half the fare. Answer key for Exercise 4：Dialogue 11