酒店各部门英文缩写.doc

总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M 2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index; CTP营业利润贡献:Contribution to Trading Profit; GOP总经营利润:Gross Operating Profit; RevPAR平均每间可卖房间的收入:Revenue Per Available Room ; RGI收入产生指数:Revenue Generation Index; GSTS宾客意见调查系统:Guest Satisfaction Tracking System; ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ; QES质量评估系统:QES= Quality Evaluation System ; PMS酒店经营管理系统: PMS= Property Management System ; SOP(标准经营程序): SOP= Standard Operating Procedures ; KNR重要公司协议价:KNR (Key Negotiated Rate); LNR当地公司协议价:LNR(Local Negotiated Rate); RFP合作协议申请:RFP= Request for Proposal ; FIT (散客):FIT=Fully Independent Traveler ; DND (请勿打扰):DN D= Do Not Disturb ; VIP (非常重要的人)：VIP= Very Important Person ; IBP(综合经营计划)：IBP= Integrated Business Plan； VCRO预订中心的预订系统：VCRO= Virtual Central Reservation Office总经理办公室:GM人力资源部:HR财务部:A/C餐饮部:F&B客房部:HSKP工程部:ENG保安部:SEC康乐部:ENT前厅部:FO销售部:S&M 2酒店专业英文及缩写2008-03-26 10:59平均房价指数ARI: Average Rate Index; CTP营业利润贡献:Contribution to Trading Profit; GOP总经营利润:Gross Operating Profit; RevPAR平均每间可卖房间的收入:Revenue Per Available Room ; RGI收入产生指数:Revenue Generation Index; GSTS宾客意见调查系统:Guest Satisfaction Tracking System; ESPS员工满意度调查:ESPS=Employee Satisfaction Pulse Survey ; TQM全面质量管理:TQM= Total Quality Management ; QES质量评估系统:QES= Quality Evaluation System ; PMS酒店经营管理系统: PMS= Property Management System ; SOP(标准经营程序): SOP= Standard Operating Procedures ; KNR重要公司协议价:KNR (Key Negotiated Rate); LNR当地公司协议价:LNR(Local Negotiated Rate); RFP合作协议申请:RFP= Request for Proposal ; FIT (散客):FIT=Fully Independent Traveler ; DND (请勿打扰):DN D= Do Not Disturb ; VIP (非常重要的人)：VIP= Very Important Person ; IBP(综合经营计划)：IBP= Integrated Business Plan； VCRO预订中心的预订系统：VCRO= Virtual Central Reservation OfficeHotel Various departments 酒店各部门 Receiving Department 收货部 Engineering 工程部 Chinese Restaurant 中餐厅HSKP楼层，客房Shift Leader HSKP主管楼层HSKP Order Taker 客房部文员 GM-GENERAL MANAGER 总经理DGM-DUTY GENERAL MANAGER 副总DOR-DIRECTOR OF ROOMS 客务部总监AM-ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN-FINANCE 财务部DOF-DIRECTOR OF FINANCE 财务总监DOM-DIRECTOR OF SALES&MARKETING 销售部总监FO-FRONT OFFICE 前厅部FOM-FRONT OFFICE MANAGER 前厅部经理FD-FRONT DESK 前台CONC-CONCIERGE 礼宾部BC-BUSINESS CENTER 商务中心(不同于B.C. -BEFORE CHRIST)公元前CL-CLOUB LOUNGE 行政酒廊HC-HEALTH CLUB 健康中心TC-TICKET CENTER 票务中心F&B-FOOD&BEVERAGE 餐饮部ENG-ENGINEERING 工程部HK-HOUSEKEEPING 客房部HR-HUMAN RESOURCES 人力资源部GM-GENERAL MANAGER 总经理DGM-DUTY GENERAL MANAGER 副总DOR-DIRECTOR OF ROOMS 客务部总监AM-ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN-FINANCE 财务部DOF-DIRECTOR OF FINANCE 财务总监DOM-DIRECTOR OF SALES&MARKETING 销售部总监FO-FRONT OFFICE 前厅部FOM-FRONT OFFICE MANAGER 前厅部经理FD-FRONT DESK 前台CONC-CONCIERGE 礼宾部BC-BUSINESS CENTER 商务中心(不同于B.C. -BEFORE CHRIST)公元前