管理评审控制程序 Management Review Control Procedure.doc

管理评审控制程序 Management Review Control ProcedureQA-QP-05 Rev. A/0P3/3Revision History 版本履历Revision 版本Date 日期Prepared/ Revised by制定/修订A/01. 目的Purpose 建立一份程序以将管理评审的过程及主要议程文件化，评估可改善的空间，确保持续的、稳定的、充分的和有效的EKC质量管理系统。To establish a procedure to document the process and primary agenda of issues in the Management Review, to evaluate and assess the opportunities for improvement, to ensure continuing suitability, adequacy and effectiveness of EKC QMS . 2.范围 Scope适用于质量管理体系所有部分。Apply to the entire sections of quality management system. 3.定义Definitions3.1 管理评审由最高管理者就方针和目标，对质量和环境体系的现状和适应性进行正式的评价。Management review： Formal evaluation by top management of the status and adequacy of the quality and environment system in relation to quality and environment policy and objectives. 4.职责Responsibility4.1 最高管理者召开质量管理审查会议，并对会议中各项目做出决定。The top management should call in the Quality Management Review, and do some decision.4.2 相关部门经理/主管应出席管理审查会议，并汇报各负责项目的工作情况及对其它事宜提出意见及建议。The relevant department manager/supervisor should attend the Management Review meeting, report to the management and give some suggestions and advises.5.作业流程 General Procedure5.1 由总经理或授权管理者代表主持管理评审会议。General manager or his authorized representative chair Management Review Meeting. 5.2 出席人员: 总经理管理者代表有关部门经理/主管有关事项特约人员。Attendance: General manager, Management Representative, the relevant department manager/supervisor, and relevant appointment persons.5.3 管理评审频率：管理评审每年至少须实行一次，当出现特殊情况时，由总经理批准，可临时追加管理评审会议。Frequency : Management Review performed at least once per year. A provisional management review meeting can be executed out of a special situation with general managers approval.5.4 管理评审准备 Preparations:5.4.1 由质量部就各管理人员对质量管理系统有关提议和此文件要求的审查输入编写管理评审计划（EKCQA-005） ,安排评审具体时间; 管理评审计划（EKCQA-005）经总经理或其授权管理者代表批准, 质量部需确保管理评审的有关信息及时传递给参会人员。 According to the related suggestions on quality management system, and the review input requirements as specified by this procedure, quality department initiates a “Management Review Plan” （EKCQA-005）and the schedule for the review, it shall be approved by general manager or his authorized representative. QS Office must inform the meeting attendees of all review information in time.5.4.2 要求参会的人员就发布的管理评审计划（EKCQA-005）的议程进行资料收集、统计，以便会中呈报和提供改进建议。It is required for the attendance to collect the necessary data against the agenda specified in the released “Management Review Plan” （EKCQA-005）in order to make report or provide the improvement suggestions in the meeting.5.5 评审输入内容Review input (content):评审输入内应包括以下方面的信息,但不限于以下各项: Reviewing the quality system, Following information are considered as review input but not limited to:5.5.1 质量方针是否适用；If the quality policy is appropriate. 5.5.2 质量目标、指标达成情况及更新的建议(仅实用于质量体系)；Whether the quality objective and target been reached and provide the suggestions on updating quality target. (only applicable for quality system)5.5.3 本年度审核结果（包括内审、第二、第三方审核等），发现的问题是否都得到纠正；What is the conclusion of this years quality audit (including internal audit, 2nd partys & 3rd partys audit, and if the discovered problems have been solved.5.5.4 顾客反馈，包括来自顾客的意见、投诉、退货以及对顾客满意程度的测量分析。Customer feedback information including customers complaints and the handling results, customers reject product and customers satisfaction measurement results.5.5.5 过程运作的业绩和产品的符合性，如：生产周期、生产效率、经营效益、质量成本、制程能力、开机率、产品外观、尺寸、特性的符合性及CPK指数等(仅实用于质量体系)；Process operational performance and product conformity such as production cycle, production efficiency, business profit, quality cost, process capability, machine using rate, the conformity of product cosmetic, dimension and characteristics and CPK control etc.( only applicable for quality system)5.5.6 上次管理评审跟进情况；The follow-up result of the last management review.5.5.7 在质量管理体系运作过程中，纠正和预防措施的状况及有效性评价；The status and effectiveness assessment of corrective and preventive actions during implementing quality management system.5.5.8 新的或修改的法规要求；New or revised regulatory requirements.5.5.9 各方面改进的建议；Recommendations for improving all aspects.5.5.10 对质量体系随着技术质量概念市场战略和社会要求或环境条件的变化而进行更新的考虑；Considerations for updating the quality management system in relation to changes brought by new technologies, quality concepts, market strategies, social requirements or environment conditions.5.5.11 各部门对自身资源需求的检讨. Review from each dept on the requirement of the resource for itself.5.5.12 体系是否符合ISO9001标准，体系是否有效；If quality satisfy ISO9001 standard and they are effective.5.6 评审输出(结果) Review output(result)管理评审的输出需包括以下方面有关的任何决定的措施：Any decided action regarding the following aspects should be considered as review output:a) 质量管理体系及其过程有效性的改进；Improvement on effectiveness of quality management system.b) 与顾客要求有关的产品或其生产工艺的改进；Improvement on the product or its production techniques which associated with the customers requirements; c) 资源需求。Resources requirements.5.7 由质量部部门根据评审会议结论和建议，编写 管理评审报告（EKCQA-006）， 会后以计算机网络发布至参会人员，同时呈书面的 管理评审报告（EKCQA-006），予总经理批准，若审批者对报告内容有修改，质量部部门根据修改后的报告作相应修改，再以计算机网络发布给参会人员。On the meeting conclusion and suggestions, quality department initiates a “Management Review Report” （EKCQA-006）， and informs the meeting attendees via e-mail. One copy is passed to the general manager for approval. If the approver has any disagreement on it, quality department makes responding change on it and informs the attendees again via e-mail. 5.8 评审结果的任何决定和措施由相关部门执行，如需要采取纠正和预防措施,由各部门和各科负责人按纠正预防措施报告EKCQA-004执行,由质量部监督执行。Any resolution and action of the review result is performed by the relevant dept, if corrective and preventive action is required, the related depts. or sections provide