PMP讲义配套练习题 (9章).pdf

PMP 课堂作业题 九 项目人力资源管理 50 九 项目人力资源管理 九 项目人力资源管理 1 During project planning in a matrix organization the project manager determines that additional human resources are needed From whom would he request these resources A Project manager B Functional manager C Team D Project sponsor 1 在矩阵组织中项目规划阶段 项目经理需要增加人力资源 他可以向谁提出增加这些资源的要 求 A 项目经理 B 职能经理 C 项目团队 D 项目发起人 2 A project has several teams Team C has missed several deadlines in the past This has caused Team D to have to crash the critical path several times As the project leader for Team D you should meet with the A Manager over Team D B Project manager alone C Project manager and management D Project manager and the team C leader 2 一个项目拥有几个团队 由于团队 C 在过去几次耽误工期 导致团队 D 几次关键路径赶工 如果你作为团队 D 的领导人 你应当向以下哪些人说明情况 A 团队 D 的上级经理 B 项目经理一人 C 项目经理和管理层 D 项目经理和团队 C 领导人 3 Your project schedule is tight and in danger of falling behind when two team members start disrupting status meetings by arguing with each other As project manager what is the BEST thing you can do A Separate the two until the project is back on track B Speak with each team member and give each a verbal warning C Discuss the problem with the manager of the two team members D Meet with both team members and their manager to determine the source of conflict 3 你的项目进度非常紧张并且有延期的危险 而此时 两名团队成员互相争论而扰乱了会场 作为项目经理 你最应该做以下哪件事 A 将两人分开 直至项目回到正轨上来 B 分别同每人谈话并给予口头警告 C 同两名成员的经理讨论该问题 D 同时约见两名成员及他们的经理 找出产生冲突的根源 4 To help the project team function more efficiently on complex and interrelated tasks the project manager decides to use a war room What dose this mean A All the project records are kept in one location B The tools needed to accomplish the work are kept in one place with easy access by the team from various locations C The entire team is located in one area 咨询解答 骆老师 QQ 2562109394 PMP 课堂作业题 九 项目人力资源管理 51 D The project s entire senior management team is located in one area 4 为了帮助项目团队更有效的发挥作用 以完成错综复杂的任务 项目经理决定采取作战室的 方式 这意味着什么 A 所有项目记录都保存在一个地方 B 对于完成工作所需的工具保存在一个地方以便不同地方的团队成员使用 C 整个团队集中在一个地方办公 D 项目的整个高层管理团队集中在一个地方办公 5 A project manager has been working on a project for six months with the same team yet the team still shows a lack of support for the project The BEST thing the project manager can do to obtain the team s support for the project is to A Reevaluate the effectiveness of the reward system in place B Talk to each team member s boss with the team member present C Find someone else to be project manager D Tell the team he she needs its support and ask them why they do not support the project 5 一名项目经理与同一个项目团队一起从事项目工作已达六个月 但仍未取得团队成员对项目 的支持 该项目经理获得团队成员对项目支持的最好办法是 A 适时重新评估现行奖励体系效力 B 在团队成员在场的情况下 向每名团队成员的上司说明此事 C 另寻他人担当项目经理 D 直接告诉团队成员 他 她需要团队的支持 并征求他们为什么不给予项目支持的原因 6 Conflict on projects is usually caused by A Schedules priorities resources and technical opinions B Schedules personalities priorities and resources C Schedules personalities priorities and technical opinions D Schedules cost priorities and resources 6 项目中的冲突通常源自以下哪些因素 A 进度 优先级 资源和技术意见 B 进度 个性 优先级和资源 C 进度 个性 优先级和技术意见 D 进度 成本 优先级和资源 7 A project manager has just been assigned a team that comes from many countries including Brazil China the US and Britain What is her BEST tool for success A The Responsibility Assignment Matrix RAM B The teleconference C Team communication with the WBS D Communication and well developed people skills 7 一名项目经理刚刚负责一个团队 该团队成员来自包括巴西 中国 美国和英国在内的许多 国家 以下哪项是她取得成功的最佳工具 咨询解答 骆老师 QQ 2562109394 PMP 课堂作业题 九 项目人力资源管理 52 A 职责分配矩阵 B 远程电话会议 C 使用工作分解结构进行团队沟通 D 沟通和良好的人际关系技巧 8 What conflict resolution technique is a project manager using when he says Why can t we solve this problem by all sides giving in a little A Problem solving B Forcing C Withdrawal D Compromising 8 当一名项目经理说 为什么我们各方不退让一点以解决这个问题 时 采取了以下哪种冲突 解决方法 A 解决问题 B 强制 C 回避 D 妥协 9 A project manager new to project management is taking on a new project When is the BEST time to help build the people working on the project into a team A At project initiation B Before committing to a project cost estimate C Throughout the project D At project planning 9 一名初涉项目管理的项目经理承担一个新项目 何时为建设团队的最佳时机 A 项目启动阶段 B 在提交成本估算前 C 贯穿整个项目 D 在项目规划阶段 10 A team member shows that he doesn t have the required skills or knowledge assigned to him Who is responsible for ensuring that he receives the proper training A Sponsor B Functional manager C Project manager D Training coordinator 10 一个不具备要求的技能或知识的团队成员被分配到一个项目 谁负责确保他得到适当的培 训 A 发起人 B 职能经理 C 项目经理 D 培训协调员 11 Which of the following is the BEST method to make reward systems MOST effective A Pay a large salary increase to the best workers B Give the team a choice of rewards C Make the link between performance and reward clear D Present notification of rewards within the company 11 以下哪项是使奖励体系更加有效的方法 A 提高优秀职工工资 B 向团队提供奖励方案供其选择 C 使绩效与奖励联系更加清晰明确 D 在公司范围内发布奖励通知 12 The following could all be signs of decreasing team motivation except for A Scope change B Project staff turnover C Absenteeism D Conflicts between team members 咨询解答 骆老师 QQ 2562109394 PMP 课堂作业题 九 项目人力资源管理 53 12 下列各项中 除 外都是降低团队积极性的迹象 A 范围变更 B 项目人员流动 C 旷工 D 团队成员之间冲突 13 As project manager you suggest that two of your engineers resolve a technical disagreement by a compromise This an example of A A lose lose situation B A win win situation C A participative management style D Effective problem solving 13 作为项目经理你建议你的两个工程师通过妥协来解决一项技术分歧 这是 例子 A 双输局面 B 双赢局面 C 参与式管理风格 D 有效的问题解决 14 What does a resource histogram show that a responsibility assignment matrix does not A Time B Activity C Interrelationships D The person in charge of each activity 14 资源直方图中有 而职责分配矩阵中没有的是什么 A 时间 B 进度活动 C 人员之间的相互关系 D 每项活动的负责人 15 The management theory that stares that all people can direct their own efforts is A Theory Y B Herzberg s theory C Maslow s hierarchy D Theory X 15 所有人都自觉的努力工作属于哪个管理理论 A Y 理论 B 赫兹伯格理论 C 马斯洛需求理论 D X 理论 16 Team members are arguing about the location of specification limits on a control chart The discussion is becoming heated when the project manager walks in and says it seems that the real problem here is that we do not have enough information about the customer s specifications Let s this is an example of A Asserting the project manager s authority B Problem solving C Compromising D Withdrawal 16 团队成员们正在对控制图上的规范限值的位置进行争论 项目经理进来的时候争论正变得白 热化 项目经理说 真正的问题似乎是我们没有足够的有关客户规范的信息 让我们 这是 的例子 A 维护项目经理的权力 B 问题解决 C 妥协 D 撤退 17 A new project manager has just been assigned a project that is in progress and is two weeks behind the scheduled time Your team members are about to be distributed to another project based on original time estimates provided by the functional manager What is the FIRST step the manager should take A She should first revise the Gantt chart with new timelines B She should initially contact the senior management and begin with a new team C She should first show sympathy with the current team and delay decision making for another week D She should check the project plan for contingencies concerning resources and talk to 咨询解答 骆老师 QQ 2562109394 PMP 课堂作业题 九 项目人力资源管理 54 the functional manager 17 一个新项目经理刚刚被分配的一个项目 这个项目正在进行中 现在落后进度计划两周 根 据职能经理提供的原始估算时间 你的团队成员将要被分配到其他项目中工作 项目经理应 采取的一个步骤是什么 A 她应该首先用新的时间表修改甘特图 B 她应该首先与高级管理层联系并与新的团队一起开始工作 C 她应该首先对现在有团队表示同情 然后推迟一周再决策 D 她应该检查项目计划中关于资源的应急措施并与该职能经理谈话 18 You are in the execution phase of a major project with an estimated cost of US 22 000 000 Two team members are having a disagreement over the potential sellers of a project component and the project manager has offered to help The project manager suggests a compromise and the team members want to solve the problem Who should decide on the BEST course of action A Management B Team members C Project manager D Customer 18 你正处在一个预计耗资 2200 万美元的重要项目的执行阶段 两个团队成员对一个项目组件 的潜在卖方发生分歧 项目经理主动提出帮助 并建议双方妥协 这两个团队成员要解决这 个问题 最佳的措施是由谁来做决定 A 管理层 B 团队成员 C 项目经理 D 客户 19 The three types of power available to the project manager based solely on his or her position in the organization include A Formal reward and penalty B Reward referent and formal C Expert referent and formal D Reward expert and referent 19 在组织中只是基于项目经理的职务而有效的 3 种权力包括 A 正式权力 奖励权力和惩罚权力 B 奖励权力 参照权力和正式权力 C 专家权力 参照权力和正式权力 D 奖励权力 专家权力和参照权力 20 A project manager is finalizing the resources for the project team All the following will help the project manager complete this task EXCEPT A Staffing pool description B Work breakdown structure C Staffing management plan D Reward and recognition systems 20 一个项目经理正在为项目团队最终确定资源 下列除 以外都将帮助项目经理完成这 项任务 A 人员库描述 B 工作分解结构 C 人员配备管理计划 D 奖励和认可系统 21 A team member is not performing well on the project because she is inexperienced in system development work There is no one else available who is better qualified to do the work What is the BEST solution for the project manager A Consult with the functional manager to determine project completion incentives for 咨询解答 骆老师 QQ 2562109394 PMP 课堂作业题 九 项目人力资源管理 55 the team member B Obtain a new resource more skilled in development work C Arrange for the team member to get training D Allocate some of the project schedule reserve 21 一位团队成员在项目中表现的不好 因为她在系统开发工作中没有经验 但也没有其他更合 适的人来做这项工作 该项目经理的最佳解决办法是 A 跟职能经理商量是否给团队成员制定项目完成奖励 B 在开发工作中获取更有技术的新资源 C 安排团队成员接受培训 D 分配储备中的项目进度 22 What theory proposes that employees efforts will lead to effective performance and the employees will be rewarded for accomplishments A Conditional reinforcement B Malsow s hierarchy C McGregor s D Expectancy 22 什么理论认为 员工的努力可以带来有效的绩效 并且员工因为他们的努力可以得到奖励 A 条件强化 B 马斯洛层次理论 C 麦格雷戈的理论 D 期望理论 23 The project CPI is 1 02 the benefit cost ratio is 1 7 and the latest round of performance reviews identified few needed adjustments The project team was co located into a new building when the project started Everyone commented on how excited they were to have all new facilities The sponsor is providing adequate support for the project and few unidentified risks have occurred In an attempt to improve performance the project manager spends part of the project budget on new chairs for the team members and adds the term senior to each team member s job title Which of the following is the MOST correct thing that can be said of this project or the project manager A The project manager has