全部习题(复习).doc

管理信息系统Management Information Systems练 习 题2010年3月Chapter 1 The Information Systems Revolution: Transforming Business and Management（教材Chapter1）True-False Questions1. Information systems knowledge is not essential for a manager because the technology moves too quickly for him or her to keep up with and run the business at the same time.Answer: False Difficulty: Easy Reference:p. 42. IT is an abbreviation commonly used to refer to Internet technology.Answer: False Difficulty: Easy Reference: p. 53. Information technology has become the largest component of capital investment for firms in the United States and many industrialized societies.Answer: True Difficulty: Easy Reference: p. 44. Major industrial powers are being transformed to knowledge- and information-based service economies and leaving manufacturing to the third-world countries.Answer: True Difficulty: Easy Reference: p. 55. Some very large companies are now using Internet to conduct virtually every aspect of their business.Answer: True Difficulty: Easy Reference: p. 76. Governments on all levels are using Internet technologies to deliver information and services to citizens, employees, and businesses with which they work.Answer: True Difficulty: Easy Reference: p. 77. Knowledge is data that have been shaped into a meaningful form.Answer: False Difficulty: Hard Reference: p. 78. All information systems are behavioral systems.Answer: False Difficulty: Hard Reference: p. 79. In an information system, input, processing, and output produce data. Answer: False Difficulty: Hard Reference: p. 710. Feedback helps the organization evaluate input. Answer: True Difficulty: Medium Reference: p. 811. Formal systems are structured and are not easily changed. Answer: True Difficulty: Medium Reference: p. 812. A formal information system can be a manual one. Answer: True Difficulty: Easy Reference: p. 813. Information systems are designed to provide solutions to organizational problems. Answer: True Difficulty: Medium Reference: p. 1014. Most standard operating procedures are informal work practices. Answer: False Difficulty: Easy Reference: p. 1115. Data workers process paperwork. Answer: True Difficulty: Easy Reference: p. 1116. Knowledge workers are engineers or architects who design products or services. Answer: True Difficulty: Easy Reference: p. 1117. Organizational politics are the basis for conflict. Answer: False Difficulty: Easy Reference: p. 1118. Senior managers carry out the plans and goals of the organization. Answer: False Difficulty: Hard Reference: p. 1119. A network requires at least three computers. Answer: False Difficulty: Easy Reference: p. 1220. Each level of management has different information needs and information system requirements. Answer: True Difficulty: Medium Reference: p. 1221. The two contemporary approaches to information systems are technical and behavioral. Answer: True Difficulty: Easy Reference: p. 1422. To work properly, an information system must balance technology and human behavior and requirements, even if less-than-optimal technology must be used. Answer: True Difficulty: Easy Reference: p. 1423. Changes in company strategy usually do not require changes in the use of information technologies. Answer: False Difficulty: Easy Reference: p. 1424. In contemporary systems there is a growing interdependence between organizational business strategy, rules, and procedures and the organizations information systems. Answer: True Difficulty: Medium Reference: p. 1525. Often, what the organization would like to do depends on what its systems will permit it to do. Answer: True Difficulty: Medium Reference: p. 1526. Large, older, bureaucratic organizations are often less competitive than newly created organizations. Answer: True Difficulty: Medium Reference: p. 1927. Information systems allow a manager a greater span of control. Answer: True Difficulty: Medium Reference: p. 1928. Information systems technology has become an array of technologies not limited to computers. Answer: True Difficulty: Easy Reference: p. 29. Digital firms are more competitive and efficient because nearly all core business processes are digitally enabled. Answer: True Difficulty: Medium Reference: p. Multiple Choice Questions1. Information-intense products require:A) computer information systems for their use.B) Highly-educated usersC) A great deal of knowledge and training to produce.D) High financial investments before any return on investment may be seenAnswer: C Difficulty: Easy Reference: p. 52. When nearly all core business processes are digitally enabled,A)The firm is more competitive and efficientB)The firm no longer needs paper recordsC)More employees will be requiredD)Every employee must be computer literateAnswer:A3. Data shaped into meaningful form are called:A) A databank B) FeedbackC) Knowledge D) InformationAnswer: D Difficulty: Easy Reference: p. 74. _ systems depend on fixed definitions of data and procedures for collecting, storing, processing, disseminating, and using the data.A) Informal B) ModernC) Traditional D) Formal Answer: DDifficulty: EasyReference: p. 85. _ use paper-and pencil-technology.A) Manual systems B) ReactionariesC)Most established companies D) Educational systems Answer: ADifficulty: EasyReference: p. 86. Input:A) captures or collects raw data from within the organization or from the external environment.B) allows the analysis of problems faced by the organization.C) is data shaped into meaningful form.D) converts raw data into meaningful form. Answer: ADifficulty: EasyReference: p. 87. All information systems can be described as organizational and management solutions to:A) conflict. B) technology requirements.C) challenges posed by the environment. D) the globalization of business.Answer: CDifficulty: HardReference: p. 108. The business perspective calls attention to the organizational and managerial nature of:A) the bureaucracy. B) information systems.C) computer technology. D) knowledge gathering.Answer: BDifficulty: EasyReference: p. 119. Promoting the organizations products and services is a business function of:A) manufacturing and production. B) accounting.C) human resources. D) sales and marketing.Answer: DDifficulty: EasyReference: p. 1110. Creating products and services is a business function of:A) manufacturing and production. B) finance.C) accounting. D) sales and marketing. Answer: ADifficulty: EasyReference: p. 1111. Managing the organizations financial assets is a business function of:A) manufacturing and production. B) finance.C) sales and marketing. D) accounting. Answer: BDifficulty: EasyReference: p. 1112. Maintaining the organizations financial records is a business function of:A) manufacturing and production. B) sales and marketing.C) human resources. D) accounting. Answer: DDifficulty: EasyReference: p. 1113. Maintaining the organizations labor force is a business function of:A) finance. B) sales and marketing.C) human resources. D) accounting. Answer: CDifficulty: EasyReference: p. 1114. This function is responsible for managing the firms stocks and bonds. A) Finance B) Accounting C) Production D) Human resourcesAnswer: A Difficulty: Easy Reference: p. 1115. Engineers or architects who design products or services are called:A) data workers. B) service workers.C) information specialists. D) knowledge workers. Answer: DDifficulty: MediumReference: p. 1116. Employees whose jobs are principally to use, manipulate, or disseminate information are all considered to be:A) clerical personnel. B) data workers.C) operations personnel. D) mid-level managers.17. Answer: BDifficulty: Medium Reference: p. 4218. The technical approach to information systems includes:A) Only the information system itselfB) Hardware, software, and intra-organizational systemsC) People, hardware, and softwareD) Computer science, management science, and operations researchAnswer: DDifficulty: EasyReference: p. 1319. According to the _ perspective on information systems, the performance of the system is optimal when the technology and the organization create a good balanceA) Existing B) UniversalC) Sociotechnical D) Technology infrastructureAnswer: C Difficulty: Easy Reference: p. 2020. Information systems are _ systems.A) behavioral B) sociotechnicalC) technical D) optimizing Answer: BDifficulty: MediumReference: p. 14Chapter 2 Information Systems in the Enterprise（教材Chapter2）True-False Questions1. Enterprise applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole. Answer: True2. At each level of the organization there are information systems supporting the major functional areas of the business.Answer: True Difficulty: Easy Reference: p. 383. The principal purpose of operational-level systems is to develop goals and strategies.Answer: False Difficulty: Medium Reference: p. 384. A sales order entry system would be considered a management information system.Answer: False5. Transaction processing systems work directly with all the other organizational systems. Answer: False Difficulty: Hard Reference: p. 396. Transaction processing systems are the basic business systems that serve the operational level of the organization. Answer: True Difficulty: Easy Reference: p. 407. Management information systems generally depend on underlying transaction processing systems for their data.Answer: True Difficulty: Easy Reference: p. 448. Decision-support systems explicitly include user-friendly software.Answer: True Difficulty: Hard Reference: p. 459. Management information systems are generally flexible and have a lot of analytical capability.Answer: False Difficulty: Medium Reference: p. 4610. ESS address nonroutine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Answer: True Difficulty: Hard Reference: p. 4611. Executive support systems serve the management level of the organization, address problems where the procedure for arriving at a solution may not be fully predefined in advance, and use internal information from TPS and MIS. Answer: False Difficulty: Easy Reference: p. 4612. The various types of information systems in an organization are tightly coupled. Answer: False Difficulty: Medium Reference: p. 4813. Many businesses need systems that will integrate information for the various organizational levels and functions. Answer: True14. Integrating many different systems is extremely time consuming and complex. Answer: True Difficulty: Easy Reference: p. 4815. At the operational level, sales and marketing systems assist in locating and contacting prospective customers, tracking sales, processing orders, and providing customer service support. Answer: True16. The accounting function is responsible for maintaining and managing the firms financial records to account for the flow of funds in the firm. Answer: TrueMultiple Choice Questions1. Operational-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: DDifficulty: EasyReference: p. 382. Management-level systems are information systems that support the:A) long-range planning activities of senior management.B) decision-making and administrative activities of middle managers.C) day-to-day processes of production and shipping only.D) elementary activities and transactions of the organization. Answer: BDifficulty: EasyReference: p. 383. Strategic-level systems are information systems that support the:A) long-range planning activities of senior management.B) knowledge and data workers in an organization.C) decision-making and administrative activities of middle managers.D) day-to-day processes of production. Answer: ADifficulty: EasyReference: p. 384. A hotel reservation system would be classified as a(n): A) transaction-level system. B) management-level system. C) operational-level system. D) strategic-level system. Answer: ADifficulty: EasyReference: p. 395. Order processing, market analysis, and pricing analysis are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) sales and marketing information systems. Answer: DDifficulty: EasyReference: p. 396. CAD, machine control, and facilities location are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) human resources information systems. Answer: ADifficulty: EasyReference:p. 397. Budgeting, profit planning, and portfolio analysis are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) sales and marketing information systems. Answer: BDifficulty: EasyReference:p. 398. Tracking the status of orders and checking inventory availability are features of: A) supply chain execution systems. B) management information systems. C) distribution management. D) supply chain planning systems.Answer: D Difficulty: Easy Reference: p. 399. Compensation analysis and training and development are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) human resources information systems. Answer: DDifficulty: EasyReference:p. 3910. Identifying customers for the firms products and preparing five-year forecasts are examples of:A) manufacturing and production information systems.B) finance and accounting information systems.C) enterprise application information systems.D) sales and marketing information systems. Answer: DDifficulty: EasyReference: p. 3911. ESS are:A)