ebay邮件模板.doc

Ebay实用模板第一：邮件模板售前（1）物品出售中：买家询问物品细节问题关于尺寸一位美国买家告诉你她平时穿US 8码的连衣裙，想咨询从你这她应该买哪一个尺码，你回M号比较适合。示例：Hello, seller, I wear US Size 8, could you give me some advice on which size I should buy from you?Hello, dear customer, size M of this dress will fit you pretty well. Any other questions, feel free to let me know. Thanks.关于合并运费当买家一次性购买多件商品时，可能会向你提出合并运费的要求，你可以通过修改并发送电子发票（invoice）的形式，对买家购买的多件商品只收取一次运费。在电子发票发送成功后，及时告知买家运费已合并，让买家直接通过电子发票进行支付。示例：Hello, seller, can you combine shipping for me as Ive bought several items from you? Pls. send me just in one package, thanks.Hello, dear customer, thanks for your business.Have combined the shipping already and only charge you the shipping fee once. You can check the invoice Ive just sent to you and pls. make the payment through the invoice directly.Any other questions, feel free to let us know.（2）买家咨询海关关税问题问题：Are there any import taxes or customs charges that I need to be aware of if I purchase this and have it shipped here to Louisiana in the United States?回答：Thank you for your inquiry.I understand that you are worrying about any possible extra expense for this item. According to past experience, it did not involve any extra expense at buyer side for similar small or low cost items. Please do not much worry.However, in some individual cases, buyer might need to take some import taxes or customs charges in import countries. As to specific rates, please consult your local custom office. Appreciate for your understanding.Yours Sincerely,Seller Name or ID（3）买家建议其他付款方式问题：Do you accept check or bank transfer? I do not have a PayPal account.回答：Thank you for your inquiry.For simplifying the process sake, I suggest that you pay through PayPal. As you know, it always takes at least 2-3 months to clear international check so that the dealing and shipping time will cost too much time. PayPal is a faster, easier and safer payment method. It is widely used in international online business. Even if you do not want to register a PayPal account, you can still use your credit card to go through PayPal checkout process without any extra steps. Hope my answer is helpful to you.Yours Sincerely,Seller Name or ID（4）回应买家还价问题：Hello, I can give 100 dollars. Is it OK?回答：Thank you for your interests in my item.Perhaps we cant offer you that low price you bargained. Im sorry for that. In fact the price listed is reasonable and been carefully calculated. It leaves me limited profit already.But, wed like to offer you some discounts on multiple items. If you purchase more than 5 pieces in one order, _discount will be giver to you on amount. Any further questions please let me know. Thanks. Yours Sincerely,Seller Name or ID售后邮件（1）物品售出：提醒买家尽快付款模板提醒邮件买家拍下物品后，却迟迟没有付款：Hello,Much appreciate your purchase from us, but we havent received your payment for that item yet.As a friendly reminder, the instant payment is very important. The earlier you pay, the sooner you will get the item.Please make your payment as soon as possible, so we can send you the item in time. If you have any problems during paying, or if you dont want it any more, please feel free to let us know. We can help you to resolve the problems or cancel our transaction.Thanks again and looking forward to hear from you soon.（2）物品寄出：提供物品跟踪号设置买家收货预期物品寄出后向买家提供物品跟踪号，并告知预计送达时间：Hello, dear customer,Your item has just been sent out via China International Shipping service which may take about 15-20 business days to arrive at you.The tracking number of your parcel is: RR123456CN , and you can track the shipping status on the website bellow in a few days:/item/itemStatusQuery.do?lan=0Besides, as we all know that International shipping requires more complicated shipping procedures, such as both countries customs clearance, transit stations etc., it will probably take longer time for your item to arrive at the final destination. Much Appreciate for your understanding on this uncontrollable matter. If you have any other concerns, feel free to let me know.Thanks.（3）特殊情况物流延误：节假日/自然灾害/安检收严节假日导致物流延误国庆假期，物流货代公司均放假休息，物品往往会因此耽误投递，请及时联系买家，做好沟通，请买家保持耐心：Dear buyer,Thank you for purchasing and prompt payment. However, well have the National Holiday from Oct 1 to Oct 7. During that time, all the shipping service will not be available and may cause the shipping delay for several days.Thanks for your understanding and your patience is much appreciated. If you have any other concerns, pls. just let us know.Keep in touch.Thanks.自然灾害导致物流延误请务必时刻关注我们的物流公告，掌握世界各地的自然灾害，判断自己的物品运输是否受到影响，一旦发生问题请及时与买家沟通，此处为火山爆发沟通模板：Dear customer, Were sorry to inform of you that your item delivery may be delayed for the volcanic explosion in south Iceland. Due to this volcanic explosion, airlines to Europe have been cancelled, and many airports were closed either, which directly caused the shipping delay. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue. If you have any other concerns, just let us know.Keep in touch. Thanks.关于加强安检导致物流延误海关、机场加强安检也是导致物流延误的原因之一，发生这样情况时也务必及时告知买家，并请买家耐心等待：Dear customer, I just got the notice that all packets (from all countries) to US would be subject to stricter screening by the customs. Due to the tightened customs control and screening, the shipping time to US will be longer than normal. We appreciate your understanding and patience. You are also welcomed to contact us for your suggestions and any concerns. Thanks.（4）物品未收到：提供物流状态并请买家耐心等待提供物流最新状态，物品寄出后一段时间，买家可能会发来邮件询问物品怎么还没收到，这时你需耐心地向买家解释情况，并请其耐心等待：Hello, dear customer,Ive just tracked your parcel status and get following latest information: Tracking No.: RR725377313CNStatus: departure from outward office of exchangeDate: 2011-10-17It seems that your parcel has already arrived in EU and is waiting for local dispatch now. Pls. just be patient for another several days and itll be delivered soon.Normally it takes 15-20 business days to arrive at you, but as this is a peak holiday season and the shipping agency is extremely busy on handling parcels now, as the result, it might need longer time to deliver the international parcels.Sorry for the inconvenience and your understanding is highly appreciated. Thanks.（5）物品收到：关于退货换货关于退货当买家收到东西不满意并提出退货时，如果你接受退货，则可对其进行以下回复：Yes, we accept return or exchange. Pls. send your item back to:XX，XXXX，200001，Shanghai，China Ill issue you the refund (excluding the postage) via PayPal once I receive your parcel.Thanks.关于换货当买家要求换货时，如果你接受换货，可进行如下回复：Sure, you can send it back for exchange. Pls. send your item back to:XX, XXXX, 200001, Shanghai, China We will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.Thanks for your understanding and any other questions feel free to let me know.第二：购买须知货运运输条例Shipping TermsWe only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. We ship items to Name of the CountriesBuyers Information: We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.运输方式Shipping MethodAll items will be shipped by China EMS, FedEx, UPS.Express delivery is only to US/UK/Canada/Australia, other countries will be subject to change with our email confirmation.We do not ship to Name of the CountriesWe can not mark any package as a gift, but all international packages are marked ebay Purchase on the insurance form.We offer combined shipping which will save your shipping cost greatly for your multiple purchases. Please do not pay until you make your last purchase.运输时间Shipping TimeAll items will be shipped within 48 business hours upon receipt of payment (except Saturday and Sunday). It takes about 7-14 days to ship to Name of the Countries. Ie: United States, Canada, Europe, Asia or other places worldwide. We are unable to take any responsibility for any custom delay or tax. Reason is because transit time is highly depended and provided by Postal Service (except weekends and holidays)运费Shipping Cost （仅供参考)Service LevelDestinationShipping ProviderFeesDelivery PeriodTracking StatusService LevelStandard ServiceUSChina Post Air MailFree15-20business daysNStandard ServiceOther CountriesChina Post Air Mail$415-25business daysNOther CountriesExpedited ServiceUSChina Post EMS$97-10business daysYExpedited ServiceUK, CA, AU, DEChina Post EMS$108-12business daysYUK, CA, AU, DEOther CountriesChina Post EMS$1510-20business daysNOther CountriesNote：有关更多关于EMS快递服务方式。请参考：/logistics/packaging/type35/282.html运费合并Combined ShippingWe are glad to offer combine shipping.免运费Free ShippingFree shipping to all countries.第二件物品以上免运费Free shipping on additional itemPay $_ for your 1st item and free on all additional purchases.收费收费方式MethodWe only accept PayPal. PayPal is the only online payment method we accept. Please make sure you have a valid/confirmed PayPal account prior bidding.收费条款TermsAll PayPal Payments must be Confirmed ( Shipping and billing addresses must match )Payment must be made within 48hrs of the auction end time. Non-Paying bidders will be reported. 条款有关物品色差说明About ItemAll items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part. However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.*Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid. 遵守规则Terms & Condition The item is sold on an as is basis, please ask all questions before bidding to avoid getting an item you are not satisfied with. Returned item has to be new, unworn and in its original condition. Item must be returned in its original and unused condition and Never mounted.Open box merchandise is subject to a 30% Restocking fee.接受“退还/ 退费”Return / Refund Not AcceptReturn is accepted within 7 days after the buyers receiving the item.If this item is defective upon receipt, customer has up to 7 days from date of receipt for exchange of a new one. If you are not completely satisfied with your purchase, you may return it to us for a prompt exchange or we will refund your payment. Unused/unopened merchandise will be fully credited.Please note that all purchases must be returned within 14 days of purchase. NO return or exchange will be accepted after 14 days from the date of purchase. Include your name, address, item, daytime telephone, how you paid, and if you are requesting a refund or exchange.After getting the returned item, we will refund the customer at the items price ( excluding the shipping costs to and fro ).不接受“退还/ 退费”Return / Refund Not AcceptNo refund, exchange only. All transactions are final; our products are not exchangeable, returnable and refundable.Item is not refundable or exchangeable.退还/ 退换运费不包Return / Refund Not IncludedDelivery fees will not be refunded.Please understand that shipping and handling fee is not refundable. Buyer is responsible for shipping costs incurred shipping products back. In no circumstances is Shipping, Handling & Insurance refunded.保修期WarrantyWarranty: 7-days / 2-weeks / 1-year7 Day Satisfaction Exchange Guarantee: If the quality of your purchase does not meet your expectations or your satisfaction, the product ( s ) can be Exchanged only.用户满意承诺Customer SatisfactoryNote: Do not hesitate to contact us anytime before and after your purchase, we are committed to your 100% customer satisfaction. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee. I am here and ready to assist you with any questions or concerns you might have before or after the purchase.My goal is to make sure you are a happy customer and pleasant shopping with us. When you shop with us, your satisfaction is our #1 priority. Bid With Confidence! 实例模板 之 联系Contact联系我们Contact UsCustomer satisfaction is very important to us and our feedback rating reflects this satisfaction. If you have any questions, our Customer Service staffs welcome you to email or call us. We strive to answer all questions and resolve any problems as quickly as possible. If you have any questions please contact us before bidding! Thanks.Phone:For Domestic ( 656657 )For International ( 086-010-537657 )Email:Business Hours:Mon-Thu 8:00-5:00 ETFri 8:00-3:00 ETSun 8:00-4:00 ET电邮EmailWe try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately. Please allow 1-2 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size. Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.问题联络我们Problems?Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues. Please email us before leaving any negative feedback or open any dispute on PayPal.We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately. 赢家须知Winner InstructionsWe will automatically notify the winner by email ( to the address that you have registered with eBay ) immediately after the auction ends. If you have not received an email or you are having problems emailing us, please call us to process your order. Please check all email filters in your email software from your email Service Provider ( AOL, Hotmail, Yahoo, etc. ) for any missing or misdirected email from us. Please include your eBay item number and shipping address with all email and telephone correspondence. When your package has been shipped you will be notified by email with the tracking number. We welcome you to call or email us at with any additional information which you feel would be necessary to assist us in the processing of your order. We leave positive feedback for all eBay winners upon receiving the items. 第三：物品模板实例模板 之 音乐播放器MP3 Player类型Type物品说明格式 Description FormatBrand：OtherStorage Capacity：8GBColor：BlackScreen Size：1.8 InchDimensions： InchesWeight：2.6 OuncesCon