商务英语沟通：商务活动情景对话材料.doc

商务活动情景对话参考材料第一章Ticket Booking Service（票务预订）Situation DescriptionOne student plays the role of a customer who would like to book an air or train ticket and another student as a reservation office clerk. The customer needs to specify his/her requirements. The clerk should provide detailed information as per the customers requirements and can also give the customer some suggestions.Model 1B: Good morning. May I help you?G: Yes, Id like to fly to Guangzhou on Saturday. Could you book tickets for me?B: You have to book the tickets five days in advance. Now its the busy season for traveling, you know. Sorry to say all the tickets are booked up.G: No ticket! What luck! But I really have to go there at that time.B: I wonder if youd consider going there by train instead. You can have train tickets and theyre much cheaper, actually.G: Well, it seems well have to take the train.B: What time would you like to leave?G: At noon, if possible.B: How many tickets do you need?G: Two soft berths, please.B: Will 2:15 be all right?G: Thatll be fine.B: Just a moment, while I call the station. Im sorry, there arent any more seats left on the 2:15 train, but there is a train leaving on Saturday morning. Thats No.79 special express. It will leave at 7 a.m. What do you think of it, sir?G: Well, I suppose Ill have to take that one. My name is Henry Bellow. And heres the money for booking.B: I wish you a wonderful trip to Guangzhou. Model 2G: I want to get to shanghai by train. Could you book a ticket for me?B: With my pleasure, sir. What would you like to book, a hard berth or soft berth? G: A soft berth, please.B: All right. When do you plan to leave here?G: The day after tomorrow. Do I have to change train anywhere?B: Not necessary to change, it is a through train.G: Thats fine. Please book one ticket.B: Ok, here is the booking form, Sir. Would you please sign your name and your room number. Thank you. When I get the ticket, Ill inform you in due time by telephone.G: Thank you very much.Typical Sentence Patterns1. I want a package deal including airfare and hotel. 我需要一个成套服务，包括机票和住宿2. Id like to change this ticket to the first class. 我想把这张票换成头等车。 3. Id like to reserve a sleeper to Chicago. 我要预订去芝加哥的卧铺。 4. I wont check this baggage.这件行李我不托运。5. I havent nothing to declare.我没有要申报的东西。 6. Ill pick up ticket at the airport counter.我会在机场柜台拿机票。7. Id like two seats on todays Northwest Flight 7 to Detroit, please.我想订两张今天西北航空公司7班次到底特律的机票。 8. We waited for John in the lobby of the airport. 我们在机场的大厅里等约翰。 9. Id like to buy an excursion pass instead.我要买一张优待票代替。10. You have to change at Chicago Station.你必须要在芝加哥站转车。 Vocabularyexpress train快车special express (train)特快列车regular train普通列车through express (train)直达列车slow train慢车freight car, goods wagon货车厢compartment包房berth (uppermiddlelower)卧铺（上、中、下）hard seat(berth)硬座（卧）dining car餐车soft seat( berth)软座（卧）passenger train客车luggage van行李车sleeper/sleeping car卧车porterage搬运费delay by two hours晚点二小时departure city出发城市arrival city到达城市BW(biweekly)隔周飞行Dep (departure)起飞Arr (arrival)到达FLT/N (flight number)航班号class of service等级number of stopover中途经停站数non-stop flight中途不着陆飞行free baggage allowance免费行李night service夜航reconfirmation of reservation定座再确认single ticket单程票return ticket来回票domestic fare国内票价international fare国际票价ticket validity客票有效期children fare儿童票价cancellation fee取消费occupying a separate seat单独占一座位excess baggage超重行李airport fee机场费no-show charge误机费no refund will be granted不予退款must travel in the company of an adult passenger需有成人陪伴同行civil aviation administration of china (CAAC)中国民用航空局第二章Dining（餐馆对话）Situation DescriptionTwo or more students eat in a restaurant. Another student serves as the waiter or waitress. The customers order dishes and pay the bill. The waiter or waitress should be careful and patient and provide excellent service.ModelWaiter: Good evening!Li: Good evening! Im Li. We have a reservation.Waiter: This way, please. Your table is near the window.Li: Thank you.Waiter: Here is the menu.Li: Thank.Waiter: May I take your order?Li: We havent decided yet. Could we have a few more minutes?Waiter: Yes, take your time, please.Li: Can we get something to drink? Id like a cup of coffee.Smith: Ill have a bottle of beer.Li: Could you tell us your specials today?Waiter: The special today is steak.Li: Please give me one. Id like it medium-rare.Smith: The same for me.Waiter: What would you like for your dessert?Li: No, thanks.Smith: Ice cream, please.Li: Could I have the check, please?Waiter: Heres the check.Li: Can I pay for the bill by credit card?Waiter: Yes, of course. Heres your receipt.Typical Sentence Patterns1. Lets go to dinner! Its on me.2. Im starving. Lets grab something to eat!3. This restaurant is full. Lets go elsewhere.4. They serve nice food in this restaurant.5. May I take your order? 6. We havent decided yet. Could we have a few more minutes?7. What would you like to drink?8. Id like Peking Roast Duck.9. Ill have the same as that one.10. Could you recommend some dishes to us?11. Whats the daily special?12. Can you order some vegetable dishes for us? Im afraid Im putting on weight these days.13. How about “diced chicken in chilli sauce”? 14. Which would you rather havesteak or fish?15. We have three flavors of ice-cream, vanilla, chocolate and strawberry.16. To our friendship!17. Could you tell me how this dish is cooked?18. Very delicious. And thank you very much.19. May I have the check, please?20. Can I pay for the bill by credit card?Vocabulary Table Setting 餐桌布置: service plate餐盘napkin餐巾 soup spoon汤匙fish knife/fork切鱼刀/鱼叉meat knife/fork切肉刀/肉叉salad fork色拉叉dessert spoon/fork甜点匙/叉white wine glass白酒杯red wine glass红酒杯water goblet高脚杯 The Appetizer Course开胃菜The Soup Course汤The Fish Course鱼The Main Course主菜The Salad Course色拉The Dessert Course餐后甜点continental breakfast (light breakfast typically consisting only of coffee and rolls with jam 欧洲大陆式早餐（仅有咖啡和果酱面包）American breakfast（usu. consisting of cereals, cooked bacon and eggs, toast and marmalade, and tea or coffee）美式早餐（通常包括麦片类、熏猪肉片、鸡蛋、烤面包片、果酱及茶或咖啡）1. juice 果汁：grapefruit juice西柚汁tomato juice蕃茄汁orange juice柳橙汁pineapple juice菠萝汁grape juice葡萄汁apple juice苹果汁 guava juice蕃石榴汁papaya juice木瓜汁 fresh carrot juice新鲜胡萝卜汁mixed vegetable juice什锦蔬菜汁 peaches in syrup蜜汁桃子apricots in syrup蜜汁杏子 figs in syrup蜜汁无花果pears in syrup蜜汁桃子 loquats in syrup蜜汁枇杷chilled fruit cup什锦果盅 stewed figs炖无花果stewed prunes炖李子 stewed peaches炖桃干stewed apricots炖杏干 2. Cereals谷类 corn flakes玉米片rice crispies脆爆米rye crispies脆麦puff rice泡芙wheaties小麦干cheerios 保健麦片oatmeal麦片粥corn玉米粥3. omelet 蛋卷plain omelet 普通蛋卷ham & cheese omelet 火腿乳酪蛋卷 ham omelet 火腿蛋卷Spanish omelet 西班牙式蛋卷 strawberry omelet草莓蛋卷jelly omelet 果酱蛋卷cheese omelet 乳酪蛋卷mushroom omelet 香菇蛋卷fried eggs 煎蛋（只煎一面的荷包蛋sunny-side up,两面煎半熟over-easy, 两面全熟的叫over hard或over well-done）。 boiled eggs壳水煮蛋(煮三分钟熟soft boiled,煮五分钟熟hard boiled)poached eggs去壳水煮蛋(将蛋去壳，滑进锅内特制的铁环中，在将沸水中或水面上煮至所要求的熟度)scrambled eggs 炒蛋 4. toast and bread吐司和面包 corn bread玉米面包corn muffin 玉米松饼 plain muffin松饼English muffin英国松饼 biscuit 饼干croissant牛角面包waffles压花蛋饼chocolate doughnut巧克力油煎圈饼 jelly doughnut果酱油煎圈饼plain doughnut素油煎圈饼 buckwheat pancakes荞麦煎饼hot Danish rolls牛油热烘丹麦花卷French toast法式煎蛋衣面包片miniature Danish Rolls丹麦小花卷第三章Job Interview（职场面试）Situation DescriptionTwo students organize an interview, one as interviewer and the other as interviewee. The interviewee goes into the small meeting room, greets the interviewer, sits down and then the interview begins. During the interview, the interviewer asks the interviewee some questions. The latter usually has the right to ask the former one or two questions at the end of the interview.ModelJohnson:Good morning.Zheng:Good morning. Im Zheng Ming. Im coming here for an interview as you requested.Johnson:I have been expecting you. Im manager of the Human Resources Department. Please make yourself comfortable. Take a seat.Zheng:Thank you. Im pleased to meet you.Johnson:Now lets start our talk. Would you mind telling me something about yourself and what you have learned in the university?Zheng:Of course not. Im from Jiangsu Province. Im 22. I have been studying in Shanghai Teachers University and I major in English Secretarial Studies.Johnson:What subjects have you learned?Zheng:I have learned many courses such as office management, business English, Public relations, file-keeping, secretary principles, psychology, computer programming, accounting and so on.Johnson:What about your shorthand skills and typing?Zheng:I think Im quite good at both. I can type about 70 words per minute, and take dictation in English at about 100 words per minute.Johnson:Good. But can you handle office machines?Zheng:Yes, I can. I once attended a secretary training course. During the course, I learned how to operate a telex machine, photocopier, and fax machine. So I can say I can operate almost all office machines. Johnson:Your qualifications seem to satisfy our needs, but you dont have any working experience.Zheng:Thats true. But I dont think experience is a problem. I can try my best to put what I have learned into practice.Johnson:What salary would you hope to get?Zheng:Its up to you. You can make your decision after the experience of my capacity.Johnson:Well, how about 2,000 yuan a month at the start?Zheng:Im quite please.Johnson:When can you begin to work for our company?Zheng:As soon as possible.Johnson:Now, do you have any question?Zheng:Yes. Does your company have a complete training program for new employees?Johnson:Surely we have. Our company attaches great importance to the development of our employees capability, and new employees need strict training to be more qualified for their jobs. If you are accepted, you will have two-week training before you start your work here.Zheng:That sounds quite good. I have no other question.Johnson:Well, Ill let you have our decision in two days. Thank you for coming. Good luck!Zheng:Thank you. Im looking forward to hearing from you soon.Typical Sentence Patterns (typical questions and suggested answers)1. Was there a course that you found particularly challenging?Suggested answer: Initially I was completely overwhelmed by the introductory chemistry course that I took last year. No matter how hard I studied, I seemed to be getting nowhere. I failed the first three quizzes. So I tried a new approach. instead of just studying by myself, I asked for a friend whos a chemistry major to help me with my studies. I also began to seek help from the professor after class. And I found that more time I spent in the lab was critical. I ended up with a B-plus in the course and achieved a solid understanding of the material. More than that, I learned that tackling a new field or study sometimes requires a new approach, not just hard work, and that the help of others can be crucial.2. Why didnt you participate more in extracurricular activities?Suggested answer: I wanted to give as much effort as possible to my studies. I came from a high school in a very small town, where I received a lot of As, but this didnt prepare me well for college. So I studied hard, I have, however, found time to explore the city and make new friends, and I do socialize formally on the weekends.3. Where do you see yourself five years from now on?Suggested answer: In five years I hope to be working with an employer in an increasingly responsible position that enables me to utilize my talents and work closely with my colleagues in solving important problems. I see myself taking on new and exciting challenges in an enjoyable environment and hopefully this will be with your company.4. We all have weaknesses. What are some of your major weaknesses?Suggested answer:1) I have a real weakness for chocolate that tends to go right to my waist! Im watching my calories carefully these days.2) Ive never been good at accounting, Im glad this job doesnt involve accounting.3) I have a tendency to take on too much on my own. Im working on this by delegating more.4) I would say my greatest weakness has been my lack of proper planning in the past. I would overcommit myself with too many variant tasks, then not be able to fully accomplish each as I would like. However, since Ive come to recognize that weakness, Ive taken steps to correct it. For example, I now carry a planning calendar in my pocket so that I can plan for my appointments and “to do” items. Here, let me show you how I have this week planned out.5. What are your strengths?Suggested answer: My strengths are interpersonal skills, and I can usually win people over to my point of view. Also, I have good judgment about people and an intuitive sense of their talents and their ability to contribute to a given problem. These skills seem to me directly related to the job. I notice that you require three years working experience for this job. Although my resume shows Ive only two years experience, it doesnt show that I took two evening college courses related to my field and have been active in one of the professional societies. I also try to gain knowledge by reading the industrys trade journals. Im certain that my combined knowledge and skill level is equivalent to that of other people who do have three years working experience. Im also currently enrolled in a time-management course; I can already see the effects of this course at work on my present job.6. What is your biggest failure?Suggested answer: When I was working at CL Advertising Associates, I lost the $2 million Jettler account after only six weeks on the job! I felt awful and thought I would be fired. I was determined to get the account back and did that after six months. Today the account makes up 1/3 of CL Advertising.7. Tell me about your most difficult work or personal experience.Suggested answer: One time my co-worker went through rehabilitation for six months after a wreck, and I picked up a lot of additional work to help him out. I know he would have done the same for me, and its important for me to have that kind of trust along the members of my work group.8. Give an example of a time when you were asked to accomplish a task but werent given enough information. How did you resolve the problem?Suggested answer: At my last internship, my supervisor, an account executive, asked me to assemble five hundred press kits for a mailing. I wasnt sure in what order the pages and press releases should go, but my supervisor had already left for a client meeting. Afraid of putting the information together in the wrong order, I managed to track down her cell phone number and called her in her car. She explained the order of the materials over the phone, and in the end I managed to prevent a mistake that would have cost hours of work and a delay in the mailingnot to mention a few headaches.9. How do you manage stress in your daily work?Suggested answer: I try to get out for lunch at least once a week to clear my head. I also have a personal rule that stops me from reacting to a problem until I feel calm about it. Ive learned to think before leap.10. What personal characteristics add to your effectiveness?Suggested answer: I always keep in touch with my network. If I see an article that might be of interest to someone I know, I clip it and send it to that person. Then, when I need help and make a phone call to that person, the phone call gets returned promptly.11. Why do you want to work in this industry?Suggested answer: Ive been fortunate in my own schooling because I had wonderful teachers. I want to be that kind of teacherwho not only encourages kinds to learn but also sets an example that inspires others to be a teacher. In the long run, thats our best chance of turning around the quality of education in this state.12. Tell me what you know about this company?Suggested answer: I served as an intern to a restaurant analyst last summer, so I followed all the steak-house chains closely. what youve dome especially well focuses on a limited menu with great consistency among locations; the business traveler trusts your products anywhere in China. Im particularly interested in your real estate finance group and expansion plans.13. Why should I hire you?Suggested answer: My uncle had a company that was a small-scale manufacturer in the industry, and although he later sold the business, I worked there for five summers doing all sorts of odd jobs. For that reason I believe I know this business from the ground up, and you can be assured that I know that /d be getting into as a plant manager here.14. Tell me about your salary expectations.Suggested answer: Ive become a little frustrated in the past year because the downturn in our industry has caused limited promotional opportunities. Based upon salary information published by our national association, the market price for someone with my experience and educational background is in the broad range of 20,000 to 25,000 yuan per year. Although Im not certain how your salaries