HKFL-0005 How to clean Kettles and Ice Buckets如何清洁电水壶和冰桶.doc

Jiuzhai Complex九寨饭店集群Task Number:序号:HK-FL0005Department:部门:Housekeeping客房部Standard Operating Procedure标准操作规程Date Issued:发行日:01/2007Time To Train:培训时间:20 minutes 20分钟 HOW TO CLEAN KETTLES AND ICE BUCKETS如何清洁水壶和冰桶Approved By: 批准人:DOR房务总监Page 页码 3/3Guest Expectation 客人期望：I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look.我希望在我准备用茶和咖啡时应确保水壶干净，冰桶应崭新。Why is this task important for you and our guest?为什么这个任务对于你和我们客人很重要?Answers 答案：1. Increases GSTS. 提高宾客满意度。2. Our guests want to prepare tasteful hot beverages with the kettle. This is only possible if the kettle is clean. 客人要用热水壶来冲泡饮品, 只有水壶干净才可以做到。3. Our guests want to enjoy chilled beverages from clean impressive looking ice buckets. 因为客人要从真正干净的冰桶中取用冰块，从而享受冷饮。4. I can increase the GSTS score. 提高宾客满意度。5. I can show my professionalism. 我们能够展示我们的专业水平。 STEPS步骤How /Standards标准Training Question培训的问题1) Switch off the kettle and Empty the Kettle 关掉开关和倒空水壶Ensure the kettle is switched off and unplugged. Then Empty the kettle确保水壶关掉和打开盖子，接着倒空水壶Why do I need to switch off the kettle and unplug?为什么需要关掉水壶电源和打开盖子？Why do I need to empty the Kettle?为什么倒空水壶？2) Cleaning the Kettle 清洁水壶Refill the kettle with some fresh water. 补充一些干净的水Add special cleaner or vinegar to ensure watermarks are removed. 向里面倒一些专门清洁剂或醋，去除水垢Use a toothbrush and brush the element if necessary.用牙刷刷洗内胆Rinse the kettle thoroughly with hot water.用热水彻底刷洗Dry the kettle with a clean glass cloth.用干净的杯布将其擦干Never use aggressive chemicals to clean the surface or the interior as it will damage the kettle.请勿使用腐蚀性清洁剂清洁水壶外面和里面Never immerse the kettle in water when cleaning.清洁时切勿在水中浸泡Why do I need to refill the Kettle with fresh water?为什么需要倒进干净水?Does Vinegar clean the lime stone?为什么用醋清洁水垢?Where do I get a toothbrush from? Is it OK to scrub the heating element?到哪去拿牙刷，直接刷洗内胆吗?Why do need rinse the Kettle thoroughly?为什么需要彻底刷洗?Why can I not use aggressive chemicals?为什么不能使用腐蚀性清洁剂？3) Cleaning Ice Buckets 清洁冰桶 Empty ice bucket of any water.确保是空的Clean the bucket and lid with a general purpose cleaner and a clean cloth.用杯布和万能清洁剂清洁冰桶和盖Pay attention to the rubber rim of the bucket as mould may develop there.特别注意冰桶边沿，此处最易霉变Rinse the ice bucket and lid with hot water.用热水刷洗冰桶和盖Why do I need to clean the ice bucket?为什么需要清洁冰桶?Why do I need to rinse the bucket after cleaning?为什么在清洁后需要刷洗?4) Drying Ice Bucket 擦干冰桶Wipe the outside and inside of the ice bucket with a dry clean cloth.用干净的布擦干冰桶的内外Place the ice bucket at the designed location.将冰桶放回指定位置Why do I have to dry the bucket?为什么需要将冰桶擦干?Is it important to clean the bucket every day?每天保持冰桶的清洁重要吗?Why is it important to place the bucket always on the same place?为什么将冰桶放置在同一位置?5) Report defects 报修Report defects immediately to Housekeeping office.及时向办公室汇报工作中的问题How do I report defects to HK?如何向办公室汇报工作中的问题?Summary questions 问题概述：1. a) Before cleaning a kettle what is the first thing I must do? 在清洁水壶前第一件事情应做什么? b) Is kettle cleaning a part of the daily routine of room cleaning? 清洁水壶是每日清洁房间的一部分吗?2. a) 7 steps were mentioned in relation to cleaning the kettle. What were they? 清洁水壶的7个步骤是什么?b) What can you use to assist you cleaning the kettle? 用什么样的辅助清洁工具?c) What chemical can I not use when cleaning the Kettle? 什么样的清洁剂是不能使用的?3. a) What is the procedure for cleaning ice buckets? 清洁冰桶的程序是怎样的?b) Where must you pay special attention when cleaning ice