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lesson3conflictresolution exercise1 readthequestionnaire thenmatchtheverbsbelowwiththoseunderlinedinthetext criticise discuss getrevenge irritate make return sayok stopliking suggest take tolerate makealotofnoise 1 you reangrywithyourneightboursbecausetheywakeyouupearlyonsundaymornings doyou a talkitoverwiththemandputforwardasolution b getypurownbackbymakingalotofnoiselateatnight c putcottonwoolinyourearswhenyougotobed 2 yoursistereisalwaysgoingoffwithyourthingsandnevergivingthemback shecomestoyourroomandaskstoborrowyourbestt shirtforaparty doyou a refusetogiveittoherandexplainwhy b saynoandtellhertogetoutandneveraskforanythingagain c giveinandlendit buttellhertogiveitback 3 ashopassistantisrudetoyou doyou a calmlyexplainthatyouareacustomerandsoyouexpectgoodmanners b kickupafussandasktoseethemanager c putupwithitbutnevergobackthereagain 4 afriendisalwaysgettingatyouabouttheclothesyouwear doyou a tellhim herinprivatethatitisreallygettingtoyou b makefunofhis hercolthesinfrontofeveryone c saynothingbutgooffhim her answers 1 talk over discuss putforward suggest getyourownback getrevenge 2 goingoffwith take givein sayok give back return 3 kickupafuss makealotofnoise putupwith tolerated 4 gettingat criticise gettingto irritate goingoff stopliking exercise2 nowanswerthequestionnairesayingyouwouldreactinthesituations thencheckyouranswersonpage102toseehowassertiveyourare answers answers a showyouareassertive youareself confidentandtrytoresolveconflictsituationsinasensibleandconstructiveway answers b showthatyouareveryassertivebutyouprobablyreacttooaggressvielytoconflictsituations answers c showyouarenotassertive youperhapslackself confidence lookatthe a answersforsomeideasonhowreactotconflictsituations listeningstrategies identifyingmoods 1 listenforexpressionsthatarepositiveornegative 2 payattentiontointoationtohelpypuidentifypeople smoods 3 becarefulwithsarcasm sometimespeoplesaysomethingpositivebutwithafallingintonationsothatitmeanstheopposite exercise3 listentotheargumentbetweenabrotherandsister usethestrategiestodecideifthesestatementsaretrue t orfalse f 1 lucyisnothappyaboutherhistoryessay 2 peteisinterestedinhearingaboutherresult 3 lucyisupsetbyhisreaction 4 thefirsttimesheasksherbrothertochangechannelssheispatient 5 petegetsangrybecauselucyhasborrowedhiscalculator 6 lucyisangrybecausepeterefusedtochangechannels 7 peteisnotworriedaboutlucynotlettinghimusehercomputer 8 hegetnervouswhenshemakesherlastthreat 1 lucyisnothappyaboutherhistoryessay 2 peteisinterestedinhearingaboutherresult 3 lucyisupsetbyhisreaction 4 thefirsttimesheasksherbrothertochangechannelssheispatient 5 petegetsangrybecauselucyhasborrowedhiscalculator 6 lucyisangrybecausepeterefusedtochangechannels 7 peteisnotworriedaboutlucynotlettinghimusehercomputer 8 hegetnervouswhenshemakesherlastthreat answers ffttfttt exercise4 listenagain classifytheexpressionsinthefunctionfile a criticisingb contradictingc refusingd suggestinge threatening 1 juststopgettingatme willyou 2 your realwaystellingpeopleaboutyourexcitingmathsproblems 3 no i mnot 4 iwishyouwouldn tinterruptmeallthetime 5 whydon tyouturnoverandseeifit sstarted 6 no whyshoulditurnover 7 yourneverletotherpeoplewatchanything 8 whydoyoualwayshavetotwistthetruth 9 ididgiveitbacktoyou 10 idotidyit 11 idon tseewhyishould 12 ifyoudon t i llneverletyouusemycomputeragain 13 andifyoudothat i llstopgivingyoualifttoschoolinthemornings answers 1 a 2 a 3 b 4 a 5 d 6 c 7 a 8 a 9 b 10 b 11 c 12 e 13 e exercise5 listentotensentences identifythemood angry annoyed confident happy impatient patient sarcastic triumphant upset tapescript 1 lucy i mreallypleasedaboutit 2 pete that sgreat you rearealgevius aren tyou 3 lucy oh juststopgettingatme willyou 4 pete iwouldn tinterruptmeallthetime 5 lucy whydon tyouturnoverandseeifit sstarted 6 lucy you rejustselfish aren tyou youneverletotherpeoplewatchanything 7 lucy you realwaysgoingoffwithmythingsandnotgivingthemback likemycalculateor 8 pete oh i mreallyworried 9 pete andifyoudothat i llstopgivingyoualifttoschoolinthemornings 10 lucy ha i vegotitnow answers 1 happy2 sarcastic3 upset4 annoyed5 patient6 impatient7 angry8 sarcastic9 confident10 triumphant exercise6 workinpairs actoutsituations2and4fromthequestionnaireinexercise1 usetheexpressionsfromthefunctionfile exercise7 listentoaradioprogrammeabouthowtoresolveconflicts completethesentenceswiththecorrectending a borc 1 theworstthingtodowhencomeoneisaggressiveistoa saynothingatallb beaggressivebackc goawayfromthesituation2 withdrawalisnotaveryusefulstrategybecausea itbottlesupbothpeople sfeelings b thepersonleavingfeelsangry c thesituationcanbecomeviolent 3 mediationisagoodstrategywhena theconflictisveryserious b youhaveagoodmediator c someonefromoutsidedecides 4 whennegotiatingyoushoulda bepreparedtospeakforalongtimeb repeatyourreasonsagainandagainc findoutwhattheotherpersonwants 5 youshouldproposesolutionswhicha everybodyagreeswithb donotthreatentheotherpersonc suggestyoutaketurns6 whenyouareinconflictsituationsyoushoulda beawareofyourbodylanguage b speakfirmlyandloudlyc usestrongbodylanguage answers 1 b 2

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