Hotel-Management-system-component.doc

南 京 理 工 大 学 紫 金 学 院毕业设计(论文)外文资料翻译系： 计算机 专 业： 计算机科学与技术 姓 名： 邵飞 学 号： 070601321 (用外文写)外文出处： Hotel Management system component Author : mambovimes 附 件： 1.外文资料翻译译文；2.外文原文。 指导教师评语： 签名： 年 月 日注：请将该封面与附件装订成册。附件1：外文资料翻译译文酒店管理系统 作者：马博维姆斯 来源：酒店管理系统组件HMS是对于酒店来说是一个综合性的软件。这个系统的好多功能覆盖了酒店所需要的操作和大量的分配信息管理，同时HMS也能够辅佐酒店的管理者在决策和控制方面上的分析和操作。HMS是模块性的软件。它包括酒店管理所需要的一些运作性的组件和管理性的组件。HMS要安装在电脑上或者通过网络来进行一些相关性的操作。工作区的操作系统环境是windows xp。数据服务器可能是windos xp，NT，2000或者一些网络操作系统（LINUX/UNIX）。HMS能够提供没有限制的房间数量和无限制的网络连接数。我们的酒店管理系统能够允许酒店管理者即时更新该酒店网站的发布信息。HMS的一些特性：1.提供一些关系数据库（RDBM）如使用Sql, MySql, Oracle, Access 2003 (The default)等等。2.提供的一些界面语言是英语或者中文。3.提供的案例分析包括了两种以上的语言（英语和中文）等等。4.提供web服务5.有更好的操作性6.拥有更好的广泛功能性7.超低的价格，超高的性价比预定组织模块这个预定模块分为四个组成部分。第一个组成部分是对于一些大客户们来说的（如代理团和旅游团的旅客）。在这个组成部分上来说，用户们能够制定到达酒店的时间和离开酒店的时间，房间数量，客户数量。系统能够预定分配房间数量和预定时间同时也能够被其他模块所使用。第二个组成部分是房间类型选定模块。客户们能够指定不同的房间类型在他们到来的时候和离开的时候，房间数量，每个房间所容纳的房客数量。这个系统会自动分配可用的房间来安置房客。这个房间的预定功能是这个预订模块的第三个组成部分。房客可能会改变预先安排好的房间类型。第四个标准是宾客预定，在这个组成部分上，用户能够给宾客分配房间。宾客们要考虑到谁来付这个账单。用户能够改变付账单的负责人在时间允许的情况下。前台管理模块：通过房间日期样式能够显示十天之内的房间状态，用户能够执行一些前台管理如预定，签到，核查，宾客订金等等。从这个日历样式当中，用户可以选择开始的住房时间或者通过序列的方式选择前后日期或者自己打入相应的要求日期。在选择房间时候通过这个前台管理系统，每一个状态都有一个特殊的颜色并且每个房间的信息细节会被显示出来。这个模块包括一些前台执行的调查和报告如客户历史，短租客户列表，预定列表，房间/房客/客户 帐户信息，移去结算帐户账单等等。用户管理模块用户管理模块是一个普通的模块对于一些综合的应用系统来说如HMS,RCM,IPS等等，这个系统管理员用户能够用这个模块来分配其他模块的使用用户并且授权他们一些权限。他也能够决定公司的原始数据如地址，注册信息等等。酒店客房服务通过样式表这个模块能够显示每个楼层每个房间。而这个样式表能够显示房间所处于的状态（登记，预留（已批准，未批准），日常使用，离开，准备，维护。这个准备状态是等分配房间的状态，待检查完清理完。酒店客房模块也允许改变房间的状态到别的状态（维护）为了阻止一些运作直至这个维护阶段完成。维护阶段完成以后这个模块会记录这个维护需要的操作和他们的费用并且改掉这个房间维护的状态。这个模块也会执行一些报告和请求例如像客户名单，被占领的房间，客户吃饭列表，空置房，房间的状态摘要，和驻地客人。这个模块的使用者也能够通过房间号进行搜索或者通过房客的名字进行搜索。基础数据HBD模块是决定酒店HMS系统的关键。它会决定餐饮价格，税收，房间类型，房间，折扣，折扣项目，国籍列表，和维护项目。它也能够决定和维持基础数据提供给客户。连接系统你的节点会被超链接到我的酒店管理系统中，通过这个连接系统你可能会考虑到把你们的酒店服务添加到我们的酒店管理系统服务体系中在适当的时候。添加连接服务能够使我们从中获益受到欢迎的，它能够间接地帮您建立好的搜索引擎，预定授权，额外的全部功能也将添加到这个连接服务系统中公布最近的新闻通过运用hotel news这个平台。酒店管理系统的一些限制我们的酒店管理系统目前仅限于通过GDS来进行客房销售或者通过世界选择旅游系统。我们的酒店管理系统将努力使这一服务提供给拥有预定系统的其他物业业主。酒店管理的一些服务，对于我们的酒店来说拥有预定系统，我们能够建立一个易使用的信息更新系统。这个酒店管理系统能够允许用户更新一些关于酒店的信息，如一些具体描述，和图片。Rates会阶段性进行更改通过GDS（全球分销系统）或者世界选择旅行系统。我们的服务能够允许你做以下几个事情：1.更新您的酒店名字2.更新您的酒店地址3.添加您的详细联系方式4.添加您的酒店web地址5.更新/添加你的酒店描述6.更新你的酒店提片7.更新/添加你的酒店地图服务费用我们酒店管理系统中的大部分服务对于我们的行业合作伙伴来说是免费的。即时获取最近的信息对于我们来说非常得重要，而有些的更改是需要一些商业收费的。酒店管理解决方案酒店管理的最终目的就是高效率协调配置酒店外部资源，为酒店客人提供最大满意的元无陷缺陷服务。目前国内酒店业通行的做法是基于岗位责任制基础上的制度化管理，一些著名的酒店集团已总结和推出了自己成熟的管理制度与规范，其岗位职责规范设计条分析可谓面面俱到。并已在国内酒店业管理市场上大行其道，广为流传。于是一些新建的酒店，宾馆将其奉若圣明积极移植引进。在管理制度引进过程中，不乏成功的案例。但也有许多酒店的管理者发现，虽然以一流酒店为基准模仿制定了许多的规范制度，但未起到明显效果，酒店管理中许多具体的的问题最终还是得总经理亲临现场办公才能真正解决。于是一些酒店的管理者感叹 制度管理不如现场管理，更有一些酒店不由不得由此主张 以走动式现场管理取代制度管理。现场管理固然高效，但带来的负面后是：酒店花大心血建立的管理制度流于形式，酒店的主要管理者(总经理)因陷于具体琐事而脱不开身，最终疏于考虑企业发展大计，在一定程度上导致了企业战略性失误。那么问题的关键在哪里？经过历时半年，对7家二-五星级酒店个案调研，我们发现：导致以上问题的原因并不度化管理本身已过时，而是这些酒店的管理制度设计没有针对酒店业务中最重要的问题环节，而所有成功酒店的现场管理所体现的共同的核心特征就是问题管理模式。因此，现代高效率的酒店管理制度设计必须建立一种基于问题管理的机 制。即提出问题，研究问题。解决问题的机制，把酒店动营环节中最典型的问题提出来，在制度设计中加以系统解决。问题管理使管理层次扁平化问题管理就是运用持续不断地提出问题的方法进而循序渐 进解决问题的一种管理模式。问题管理其实一直存在于酒店现场化管理实践之中的，只不过在理论上尚未得到系统的 结。问题管理最主要的的特征是：第一，它旨在拓展全体员工的思维深度，激活员工对工作现 状不闻不问的消极态度；第二，把原本由管理人员执行的管理变成了全员参与的制度化管理，将管理延伸到了了办公，服务，营销，后勤等第一线前沿；第三，问题管理倡导了一种危机意识，即员工不仅要完成 自己岗位职责，而且要对自身岗位提出问题，还可以对整个酒店所有经营管理与服务提出问题；第四，将发现问题变成酒店管理工作中经常性的活动的制度内容；第五，将管理工作建立在问题解决核心上，而不是原来的仅仅依靠组织体系传讯。从而使管理的层次扁平化了，例如目前一些酒店正在推行的体制创新，使原有的五级管理精简为三级管理；第六，问题管理强化了所有领导和普通员工的权现责意识，培养了责任心；第七，人们常常为自身的学识与见识所局限，为思维定势所左右，为体能惰性所牵制，问 题管理促使员工不断发现问题超越自我，给组织带来活力。问题管理核心在于解决问题目前一些酒店推出的员工创新活动，其核心就是让每位员工提出各自工作中的问题，再由管理人员和员工共同设计解决问题的最佳方案，从而减少了工作中出现的失误，这种做法就是把问题做到了系统化和日常化。另外，酒店调动起员工提问题的积极性后更要注意辅导教会员工提出问题和参与问题解决，结果在实施过程中发现员工很能提出问题。而且提的许多都是重要的和敏感的问题，当然这一方面说明员工的素质较高；反过来说，这样的员工很难管理，他们要求实现个人价值的愿望会很强烈。如果酒店不能提供相应的资源帮助他们实现个人价值，员工就 会感到当初得到的承诺不能兑现。自然会对企业产生不信 任和失望。由此可见，让员工学会解决问题比提出问题更重要。问题管理更要注重细节在酒店业流行 服务在细节的说法，问题管理强调了细节管理。成都锦江宾馆为了细节一词，动足了脑。成都 锦江的客房里务有一个别的酒店看不到的擦鞋篮，内有的不同色彩的鞋菜油和鞋刷。专供不同的客人使用。另外，篮里还有一份说明：客人如果没空，需要服务员擦鞋的话，关照一下便可。这份说明书是酒店客房部在开展 入住锦江，温馨安康活动中抓住细节服务管理一个创举。锦江饭店每一楼层服务台不仅务有市内电话簿，留言卡等物，还备有吹风机，剪刀，粘纸等小物品，客人在这里真正感到 家外之家的温暖。 酒店无小事，件件是大事.例如在香港一家中下档次的绿晶酒店，在收取一封留店委托的信件时，前台服务员首先检查信件封条上签字，再要求他在信封上写明送件人的通讯电话，万一无人认领，可以电话联系。这么一个小细节，给客人留下了一个深刻的印象。企业的管理工作把细节 做得越细，就越具有竞争力。问题管理可针对企业和各个 细节，发现问题，提出问题，解决问题，从而把工作落到实处。综上述，我们不能简单地说制度化管理 现场化管 理谁好谁差，高效的管理，其平衡点在于制度管理与现场管理的 系统化，即在基于问题管理的基础上，根据企业的核心问题五一节设计科学有效的管理制度，以 现场管 理：作为制度管理的补充，通过现场化管理可有针对性的发 现，处理和分析酒店管理中出现的问题，修正完善现行的酒 店管理制度，以便使制度化管理更具针对性。 附件2：外文原文（复印件）HOTEL MANAGEMENT SYSTEMAuthor : mambovimes From : Hotel Management system component HMS is an integrated software for hotels. The functions of this system covers all the hotel operation functions and issues huge number of management reports that support the hotel managers in control and follow up.HMS is modular software. Its components cover the operation and management needs of the hotel.HMS is installed on one computer or on a network of unlimited number of computers. Workstation operating system is windows xp. Data Server could be Windows xp, NT, 2000 or any network operating system（LINUX/UNIX）.HMS offers unlimited number of rooms and unlimited number of outlets.Our Hotel Management System allows hotel manager to update certain parts of information provided within our website.HMS Features:Any relational Database Management System (RDBM) like Sql, MySql, Oracle, Access 2003 (The default) etc.Any Interface Language (English and Chinese interfaces are available)Bills issued in two languages (English in Chinese interface (or vise versa) is available)Web EnabledBetter PerformanceMore Functionalityvery low priceHotel Group Reservation - HGRThe reservation module has four levels of reservation. The highest level is for Clients (Agents or Tour Operators) to whom the guests belong. In the client level, users specify the client arrival and departure dates, number of rooms, and number of guests (pax). The system assigns reservation number and date that are used by all other levels of reservation. The second level is the level of room type. The users assign different room types along with arrival and departure dates, number of rooms, and number of guests (pax) for each room type. The system automatically assigns available rooms within the period specified for each type. The room reservation is the third level of reservation. The user may change the assigned rooms with the guide of a form displaying all the available rooms for the specified type for the specified period. The fourth level is the guest reservation. In this level, users assign guests to each reserved room. The first guest is considered the principal guest to whom the bill is issued. The users can change the principal guest if room has more than one guest.Hotel Front Office - HFOThrough room-date layout interface which shows the status of hotel rooms for ten days, the users perform the front office functions like reservation, check in, check out, guest deposits, . etc. Users select the start date of the room-date layout from a calendar or sequencially by the next or previous days functions or by typing the desired start date. Each status has a specific color and the details of room information is diplayed for the currently selected room on which the user performs the front office functions. The module includes a lot of inquiries and reports about front office operations like guest history, in-houst guest list, reservation list, room/guest/client account information, shift closing account statement, . etc.Application User System AUSAUS is a common module for all integrated application systems like HMS, RCM, IPS, . etc. The system adminstrator uses this application to define usres of the other modules and give them authorization for the modules functions. He also defines the basic data of the company like address, registration data, . etc.Hotel Room Service - HRSThis module displays room layout by floors. The layout shows rooms status (Check In, Reserved (Confirmed and unconfirmed), Day Use, On Departure, On Prepartion, and On Maintenance. The status (On Prepartion) is assigned to rooms after check out and the module HRS clears this status after prepration of the room. The module also changes the status of the rooms to (On Maintenance) to prevent any operations on it untill the maintenace is complete. After maintenance completion the module records the maintenance items and their costs and clears the maintenance status. The module also isues a number of reports and inquiries like Guest list, Occupied rooms, Guest meals List, Vacant Rooms, Room Status Summary, and Resident Guests. The users of the module (HRS) can search by room number and/or Guest name.Hotel Basic Data HBDHBD defines the hotel to HMS system. It defines Meal prices, Taxes, Room Types, Rooms, Outlets, Outlet Items, Nationality table, and Maintenance Items. It also defines and maintains price offers to clients.Hotel Links System-HLSNo matter if your hotel is listed with us through the Reservation System you may concider to add your hotel to our hotel web resources under the appropriate destination.Adding your link makes you benefit from relevant popularity which helps you built up better search engine rankings there with direct, commission free bookings. In addition all properties that added their links are able to publish their news directly within Hotel news.This service again is free for any hotel or accommodation property owner at any time.Limitation of Hotel Management SystemOur hotel management system is currently limited to hotels that sell rooms through a GDS or partnered with World Choice Travel. Our hotel management system will try hard to make this services available to all other property owners with the upcoming own Reservation System.Hotel Management System ServicesFor our hotels within the reservation system we builded up a easy to use information up date system. The hotel management system allows property owners to update information about the hotel, descriptions and pictures. Rates can only be changed through the GDS or World Choice Travel. Our services therewith allow you to do the following:Update your hotel nameUpdate your hotel addressAdd your contact detailsAdd your hotels websiteUpdate/add your hotel descriptionUpdate your hotel picturesUpdate/add your hotel mapCosts of ServiceAs lots of services at our hotel management system is free of charge for our industry partners. Having fresh information is more important to us then charging our partners update fees.Some of the hotel management solution：Hotel management is the ultimate goal of an efficient coordination of external resource allocation hotel for hotel guests to provide the maximum satisfaction of yuanservices to non-settlement defects. At present, the hotel industry practice is based on the system of personal responsibility on the basis of the institutionalization of management, a number of well-known hotel group has launched its own summing up and mature management system and norms, and its duty design specification is exhaustive analysis of the article. And the management of the hotel industry in the domestic market will flourish while widespread. As a result of a number of new hotels, guesthouses and its positive Shengming Fengruo the introduction of transplantation. In the management of the introduction of the system, there is no lack of successful cases. However, there are many hotel managers found that although first-class hotels to mimic the benchmark for the development of a number of regulatory systems, but did not play an obvious effect, the hotel management in a number of specific issues still have to visit the general manager of the on-site office can really To solve. As a result of a number of hotel managers sigh, as the management system of on-site management, and some hotels may not not advocate this management by walking around the scene to replace the system of management. While on-site management of high-performance, but the negative is after: to spend large hotel-building efforts of the management system a mere formality, the main hotel manager (general manager) caught as a result of specific chores and who do not drive off, eventually failed to take into enterprise development Plans, to a certain extent, led to a strategic mistake. So where is the crux of the problem? After six months, 7 of the second five-star hotel - case study, we found that: The above is not the cause of the problem of time management itself has become obsolete, but the management system of these hotel did not design for the hotel business in the most important Issues, and all our successful on-site management of the hotel reflects the common characteristics of the core of the problem is management. As a result, modern and efficient hotel management system must be designed to establish a management mechanism based on the issue. That is, ask questions, research the issue. Problem-solving mechanism for moving the hotel business links in the most typical issue in the design of the system to solve the system. Management-level management flat management is the use of the issue on an ongoing basis to ask questions and then step-by-step approach to solve the problem of a management model. In fact, the problem has been present in the management of on-site hotel management practice, but in theory, the system has not been the end. The most important management issues are: First, it seeks to expand the staff of the depth of thinking, to activate the work of the staff of the negative attitude of ignoring the status quo; econd, the original managers from the implementation of management has become a full part in the institutionalization of management, will be extended to the management office, service, marketing, logistics and so on the front line of cutting-edge; Third, the issue of management advocated by a sense of crisis, that is not only thestaff to complete their job responsibilities, but also post their own questions, but also to the entire hotel operation and management of all services and ask questions; Fourthly, the problem will be turned into hotel management at the regular activities of the contents of the system; Fifth, the management will be built on the core issues to resolve, instead of merely relying on the organizations messaging system. So that the management level of the flat, for example, some hotels are being implemented by the new system, so that the original three-to five-level management to streamline management; Sixth, strengthen the management problems of all leaders and ordinary employees are the right sense of responsibility to cultivate a sense of responsibility; seventh, often for their own limited knowledge and experience, thinking about what to pin down the physical inertia, Management staff to continue to go beyond the issue of self-discovery, and bring vitality to the organization. The problem lies in the management of problem-solvingAt present, some of the hotels new employees at its core is to let each employee put forward their work, then managers and employees together to solve the problem the best way to reduce the work of the errors, which Practice is to do a systematic problem and of day-to-day. In addition, the hotel staff to mobilize the enthusiasm of the problem, after more attention to counseling and church staff to participate in problem-solving, the results of the implementation process is to find staff to ask questions. But also to the many important and sensitive issue, of course, that this area of high-quality staff; On the other hand, this kind of hard to staff management, they require to achieve the aspirations of the value of the individual will be very strong. If the hotel can not provide the appropriate resources to help them achieve personal values, employees will get first commitment is to be honored. Enterprises will have a natural distrust and disappointment. This shows that employees learn to solve problems is more important than the question. Management should focus on detailsThe hotel industry in the popular service is in the details, stressed the issue of management of the details of management. Chengdu Jinjiang Hotel for details of the term, enough to move the brain. Chengdu Jinjiang room of the Treasury to have a hotel can not see the other shoe-shining blue, with some vegetable oil in different colors of shoes and shoe brush. For the use of different guests. In addition, the basket was al