项目管理课程资料(ppt 89页)(英文版).ppt

Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Topic2 PROJECTMANAGER PROJECTORGANIZATION Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity I TheNatureofMan modelabouthumanbehavior Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Understandinghumanbehaviorisfundamentaltounderstandinghoworganizationsfunction whetherareprofit makingfirms non profitenterprises orgovernmentagencies Understandinghumanbehaviorisalsothefundamentaltounderstandinghowpersonact game WewillmainlyfocusonREMM Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity REMM Resourceful Evaluative MaximizingModelPostulates1 4 Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Postulate1 Everyindividualcares heorsheisanevaluator 1 Theindividualcaresaboutalmosteverything knowledge independent etc2 REMMisalwayswillingtomaketradeoffsandsubstitutions 3 Individualpreferencesaretransitive Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Postulate2 Eachindividual swantsareunlimited1 IfwedesignatethosethingsthatREMMvaluespositivelyasGOODS thenheorsheprefersmoregoodstoless GOODScanbeanythingfromartobjectstoethicalnorms 2 REMMcannotbesatiated Heorshealwayswantsmoreofsomethings materialgoods intangiblegoods Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Postulate3 Eachindividualisamaximizer Heorsheactssoastoenjoythehighestlevelofvaluepossible Individualsarealwaysconstrainedinsatisfyingtheirwants wealth time physicallawsofnature limitsoftheirownknowledgeaboutvariousgoodsandopportunities etccanbetheconstrains opportunityset begivenandexternal Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Postulate4 Theindividualisresourceful Individualsarecreative Theyareabletoconceiveofchangeintheirenvironment foreseetheconsequencesthereof andrespondbycreatingnewopportunities thelimitationisisnotimmutable Humanbeingsarenotonlycapableoflearningnewopportunity theyalsoengageinresourceful creativeactivitiesthatexpandtheiropportunitiesinvariousways Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity REMMsatwork Thinkabouttheeffectsofnewlyimposedconstrainstohumanbehavior REMMs responsetoanewconstrainsistobeginsearchingforsubstitutesforwhatisnowconstrained asearchthatisnotrestrictedtoexistingalternatives Theywillinventalternativesthatdidnotpreviouslyexist Examples Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity REMMmeansthereareno needs individualisalwayswillingtomaketradeoffs willingtosubstitute willingtogiveupasufficientsmallamountofanygoodforsufficientlargeamountofothergoods inhisorherownsense Therearenoneed thereonlywants desires demands Ifsomethingismorecostly lesswillbedemanded thanifitwerecheaper Cost benefitanalysis Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Keepinmind AlmostallthepeopleintheworldactasREMMs REMMsareeverywhere GAMEbetweendifferentparties Trytounderstandwhatdoyourcounter partyreallywant Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity II ProjectManager sRole Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Objectives IDENTIFY WhataprojectmanagerisWhyaprojectmanagerisneededHowtoperformtheroleofaprojectmanagerWhenaprojectmanagerwillplayakeyroleintheproject Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Projectmanager Definition Aprojectmanagerisanindividualresponsiblefor PlanningandorganizingControllinganddirectingtheday to dayactivitiesofaproject s DeliveringtheprojectobjectivestoSponsorandSteeringCommittee Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity A PlanningandOrganizing 1Planning1 Thetechnicalactivitiesoftheprojectthatwillproducetheproject sobjectives 1 teammembers activities 2 scheduleoftheprojectdeliverables 2 Thefinancialobjectivesoftheprojectisbasedonthebusinesscase 1 revenuefromdeliverablesdeliveredtotheclient 2 costofteammembers labor 3 costofdeliverablesfromsuppliers 4 allotherprojectrelatedcost Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity 2 Organizing1 Theprojectteam rolesandresponsibilitiesforallteammembers2 Theprojectdocumentation 1 contractfile 2 projectplans 3 projectprocedures 4 financialdocumentation invoicestoclients invoicesfromsuppliers 5 correspondence Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity B Controlling ManagingtheriskfactorsoftheprojectManagingthechangestotheprojectManagingtheissuesandproblemsduringtheprojectTrackingthetechnicalperformanceoftheproject schedule qualityTrackingthefinancialperformanceoftheprojectTrackingthesuppliersperformanceagainsttheircontractTrackingtheclientsatisfactionManagingthemoraleoftheprojectteam Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Whyhaveaprojectmanager Projectmanager svalue enhancetheprobabilityofaproject withqualityproducts thatisonschedule thatcompleteswithinbudget withasatisfiedclient thatleadstofollow onbusiness Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Howdoyoudoit 1 FollowdefinedprocessesthatenableyoutoPLANandMANAGEtheproject2 IdentifytheSKILLSrequiredforagoodprojectmanager matchthosewiththeonesyoupossess developmissingskills3 GAINEXPERIENCE doitinsmallsteps gofromasmallprojecttoalargeroneandsoonuntilyouaremanaginglargemulti yearcomplexprojects Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity 1 FollowdefinedprocessesthatenableyoutoPLANandMANAGEtheproject 1 PlanningProcessesDevelopaWorkBreakdownStructure WBS includeitemstocontainriskDevelopthenetworkEstimatecost effortCreateascheduleRepeatasnecessary Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity 2 ManagingProcessesRiskmanagementprocessExceptionmanagementprocessConductprojectreview s Projecttrackingprocess3 Fitstheplanningandmanagingprocessestogether Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity 2 SkillsRequirement AverygoodunderstandingandawarenessofthebusinessExperiencemanagingprojectsthroughtheprojectimplementationlifecycleFluentcommunicatorAbilitytomanagepeopleandmotivatethemtodeliveraccordingtorigorous oftenpunishing timetables Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity AnunderstandingandsolidappreciationofbusinessplanningandstrategytechniquesAbilitytounderstandandimplementchangemanagementprogramsBeITliterateandfullyconversantwiththeadvantagesthatITmightbringtoaplannedprogramofchangeUnderstandconceptsofriskmanagementandbeabletoexecuteitAbilitytomanageclientexpectationswhileretainingalignmentoverevolvingbusinessneeds Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Characteristicsofagoodmanager CommunicatorOrganizedPlannerTakesresponsibilityManageexpectationProblemanalyzerRecognizedleaderConfidentAggressiveCreativeproblemsolver ConsistentFlexibleCheerleaderPsychiatristLeadershipTeambuilderCoordinatorFacilitatorPeopleorientedMotivator Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Characteristicsofagoodmanager SenseofhumorUnderstandsuserProventrackrecordSkillsassessorGoalorientedEmpatheticRisktakerRealisticGoodbusinessperson Profitdriven Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity WhendoesitStart Whendoesaprojectmanagergetinvolved WhenanopportunitytodobusinesswithacustomerisidentifiedThisisduringtheCustomerRelationshipManagement CRM SolutionDesignprocess Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity CRMSolutionDesign ThebusinessprocessthatmanagesanopportunitytodobusinesswithacustomerDuringthisprocessasolutionfortheidentifiedopportunityisdevelopedThisprocessstartswhentheopportunityisidentifiedandiscarriedonuntilthecustomersignsacontractorrejectstheproposalforthesolution Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity PhasesoftheCMRsolutionDesign ThefollowingarethephasesoftheCMRSolutionDesign ReviewingtheopportunityDefiningthesolutionCreatingaproposalObtainingcustomerapproval Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity CMRSolutionDesignProject Duringthisprojectthereisaneedforanindividualwhowillberesponsiblefor PlaningtheSolutionDesignproject Organizingtheteamandresourcesfortheproject Directingandmanagingtheday to dayactivities DeliveringtheprojectobjectivesandproposaltothecustomerThisindividualisaprojectmanager Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity SolutionDeliveryProject OncethecustomersignsthecontracttheSolutionDeliveryprojectwillstartDuringthisprojectthereisaneedforanindividualwhowillberesponsiblefor PlanningtheSolutionDeliveryproject Directingandmanagingtheday to dayactivities Organizingtheteamandresources DeliveringtheprojectobjectivesandsolutionThisindividualisaprojectmanager Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity ProjectManagementStarts Projectmanagementstartsatthebeginningandstopsattheendstartupmanageclose caution stop Oneway Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Baseline TheSolutionDesignandSolutionDeliveryhaveoneotherthingincommon ABaselineABaselineisapositionorstatementfromwhichchangeisidentified Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Baseline continue InSolutionDesignthestartingbaselineistheidentifiedcustomerrequirements ThisbaselinewillgrowandchangeastherequirementsandsolutionarerefinedInSolutionDeliverythestartingbaselineconsistsofthecontract proposal etc Thisbaselinewillalsochangeandgrowthroughoutthelifecycleoftheproject Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Baseline businesscase OneofthekeydocumentsofthatisabaselineatthestartoftheSolutionDeliveryisabusinesscase Businesscaseis adocumentjustifyingtheprojectinfinancialterm Thedocumentusuallycontainstheprojectedcosts todevelopandrun andthebusinessbenefitthatthesponsorisdeliveringtothesponsoringorg Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Summary AprojectmanagerisafulltimejobThejobhasmanyresponsibilities WiththemanyresponsibilitiesalsocomesmanyrewardsTheroleofprojectmanageristhekeytothesuccessofaprojectMostprojectsfailnotbecauseoftechnicalreasonsbutbecauseofalackofprojectmanagement Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity III RolesoftheProjectTeam Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Objectives DescribetheprojectorganizationIdentifyprojectteammembersandtheirresponsibilitiesIdentifyprojectmanagementresponsibilities Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity InformationServices IS Management OverseetheprogressoftheprojectScheduleCostUsersatisfactionProjectmanagementsupportgroups Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity ISManagement SupportGroups ProjectAssuranceLegalUserorganizationsTechnicalProductSafetyOtherinternalorganizationsOtherexternalorganizations Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity UserProjectManager Providesinformation data decisionsandapprovalstotheprojectteamMonitorsandreportsonprogresstoupperusermanagementHelpsresolveprojectissuesParticipatesinprojectteamMonitorsandreportsonprogresstoupperusermanagementHelpsresolveprojectissuesParticipatesinprojectstatusmeetingsWiththeProjectManager administerstheprojectchangecontrolprocedureHelpsresolvesdeviationsfromprojectplans Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity ProjectManager OverallprojectresponsibilityEstablishesprojectworkplans estimatesandschedulesEstablishesprojectstaffingrequirementsEstablishesprojecttrainingrequirementsConductsprojectplanningandprojectstatusmeetingsTracksandreportsprojectprogress includingschedulesandworkproductsTakescorrectiveactionwhenneeded Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity ProjectManager PreparesanddeliversprojectstatusreportsEstablishesandadministersthechangecontrolprocedurePreparesandmakespresentationsatprojectreviewsInterfaceswiththeUserProjectManagerandobtainsagreementwhennecessary Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity SystemArchitect AssiststheProjectManagerindefining estimatingandplanningtasksCoordinatesdevelopmentofinterfacesbetweenotherteams applications systems etc ParticipatesindatabasedesignandtechnicalreviewsPreparesprojectproceduresProvidestechnicalguidancetoteammembers Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity SystemArchitect Establishesguidelines standardsandproceduresforformatandcontentofworkproducts e g reviewsworkproductsproducedbyteammembers Coordinateswalk throughanduserreviewmeetingsEvaluatesanddevelopsestimatesforprojectchangerequests Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Systemarchitect ParticipatesinstatusmeetingsandprojectreviewsResolvestechnicalissuesParticipatesintechnicaldesignreviewsProvidesinputstotestplanReviewssystemtestcasesforcompletenessandaccuracySelectivelyreviewstestresultstoensurethequalityoftesting Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Projectlibrarian MaintainstheprojectdocumentslibraryandlogsMaintainsthecorrespondencefilesMayassistwiththeentryofweeklyinputintotheprojecttrackingsystemAssistswithclericalsupportKeyparticipantwithinprojectcontroloffice PCO Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Testcoordinator Preparesthetestplan includingguidelinesforpreparationof functionlisttestscriptstestcasestestdataEstablishesthesystemtestsoftwareenvironmentandproceduresMonitorstherunningandreviewoftestcases Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Testcoordinator MonitorsthedevelopmentofthesystemtestfunctionlistforaccuracyandcompletenessCoordinatesandprovidesguidancetotheUserAnalystsinthepreparationof testscriptstestcasestestdataexpectedtestresultsMaintainsproblemreportsandproblemlog Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Testcoordinator FollowsuponproblemsreportedtoensurethatproblemsarebeingfixedwithintheestablishedtimeperiodCommunicatesmajorproblemsandsolutionstoallprojectteammembersMaintainsthesystemtestprogressreport tracksandreportsteststatus Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teamleader 1 AssiststheprojectmanagerandsystemarchitectindefiningandestimatingtasksforprojectplanDefines estimatesandassignstaskstoteammembersPlans tracksandreportstheteam sprogressagainstschedulesProvidestechnicalleadershiptoteammemberParticipatesinuserreviewmeetings Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teamleader 2 Withthesystemarchitect evaluatesprojectchangerequestHasprimaryresponsibilityfortheproblemandissuesprocessParticipatesinprojectreviewsActastheprimarycontactwithtechnicalsupportpersonnelReviewstheteammember sworkproducts andparticipatesinwalkthroughs Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teammember 1 AssiststheteamleaderindefiningandestimatingtasksDocumentsrequirementsandpreparesassignedpartsoftheRequirements ExternalandinternaldesignreportsaccordingtoestablishedguidelinesPreparestestcases scriptsanddataaccordingtothetestplanConductssystemtestaccordingthetestplan Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teammember 2 ReviewssystemtestresultsaccordingtothetestplanPreparesassignedportionsoftheusermanualaccordingtotheUserManualguidelinesPreparesusertrainingmaterialsand trainingthetrainer accordingtotheUserTrainingguidelinePlans schedulesandconductswalkthrusofotherteammembers workproducts Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teammembers 3 NotifiestheteamleaderofallapparentchangeswhichmightrequirechangecontrolReportsprogressagainsttheplanonaweeklybasis hoursestimatetocompleteeachtaskotherkeyfactorsthatmayeffectthescheduleCodesofsoftwareproductsInstallssoftwareproducts Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teammember 4 InstallhardwareproductsTestssoftwareandhardwareproductsaccordingtotheestablishedguidelines Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Projectexecutive SamegeneralresponsibilitiesasProjectmanager butatamuchhigherlevelHighlevelbusinessmanager Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity UserVP SamegeneralresponsibilitiesastheUserProjectManager butatamuchhigherlevelInterfacetotheProjectExecutive Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity ProjectControloffice MaintainskeyprojectdocumentationlibraryandlogsEnterstheweeklyinputintotheprojecttrackingsystemAssists maintainsheoverallprojectplansAssistswithprojectreviewpreparationtracks controlsalldocumentationnecessaryfortheproject Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Summary DefinetheprojectorganizationduringtheprojectobjectivesdefinitionphaseDocumenttheuserresponsibilitiesduringtheprojectobjectivedefinitionphaseCompleteaPositionDescriptionforeachindividualontheproject Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity IV Teambuilding Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teambuilding Howdoyouselectprojectmembers Whatdoyoulookforinaprospectiveprojectmember Howdoyoumakemembersofdifferentorg intoaprojectteam Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Selectionofprojectteam SpecificationofskillsrequiredResourcepool yourdepartment user subcontractoravailable Qualified AssessmentprocessYourpersonnelUserpersonnelSubcontractorpersonnel Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Teamintroduction LeadpositionsTaskassignmentsindividualgroup Nov 28 2001 WanjunJiang GuanghuaSchoolofManagement PekingUniversity Userpersonnel SelectionprocessresponsibilityassistanceTrackingproductivityPe