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Martin:嗨,你好,请问你们是瑞巴斯家具有限公司吗?Martin: Hello, is that RUIBASI FURNITURE LIMITED? 总台小姐:是的,您好!请问你是哪位?Reception: YES, how are you! Who is that? Martin:我是印度公司的采购经理,我叫MartinMartin: My name is Martin, Purchaser of India xxx Limited. 总台小姐:您好!Reception: Nice to meet you. Martin:请帮我转接你们的业务经理Allen先生Martin: Can I speak with your sales manager Mr. Allen?总台小姐:非常抱歉Allen先生刚刚出去了,您方便留个电话,等Allen先生回到公司我让他回电话给您可以吗?Reception: Sorry, Mr. Allen has left office just now. Can I take a message?Martin:哦,原来是这样,那他什么时候回来呢?Martin: When will he come back?总台小姐:对不起,这我不太清楚,如果你有急事您可以打他手机,手机号是eception: Sorry I do not know. If you are urgent, you can call his cell phone. Number is artin:好的,谢谢你Martin: ok. Thank you!总台小姐:不用谢,欢迎您下次来电,再见Reception: You are welcome. Bye-ByeMartin:再见Martin: Bye.MartinM AllenAM:你好,请问是瑞巴斯家具公司的Allen先生吗?M: Is that Mr. Allen of RUIBASI Furniture Limited?A:您好,我是Allen,请问您是哪位?A; Yes, I am Allen. Who is that?M:我是印度公司的采购经理,我叫MartinM;I am Martin from India xx Limited.A:哦,您好,我们在广州会展中心见过的,最近好吗?A: O, How are you? We met on Canton Fair.M:我很好,谢谢M: I am fine, Thank you!M:我现在在乐从家具博览中心前排A区25号仓,从我这里到你们那有多远呢?我该怎么样坐车过去呢?我想到你们公司去看看,如果合适的话我就顺便下单。M: How long from LECONG INTERNATIONL FURNITURE EXHIBITION CENTRE to your factory? I want to visit your factory. How can I get there?A:有23公里,不过不用您打的过来,我们立即派车去接您过来,请稍稍等候好吗?A: It is around 23 kilometer; I will pick you up at once, Please wait half an hour.M:那太好了,非常谢谢你M: That is great. Thank you so much.A:非常欢迎您到我们厂来参观,请多多指导A: Welcome to visit our factory.M:见到你非常荣幸M: It is my honor to meet you.A:彼此彼此,这是我们的办公室总部,我们业务办公室在二楼,我们上去坐坐好吗?待会我再带你去参观一下车间。A;Same with me. This is our head office. Could we have a sit in our sales office on second floor? I will show you our workshop later.M:好的M: ok.A:请问喝茶还是喝咖啡?A: Would you like tea or coffeeM:喝咖啡,谢谢M:Coffee, Please. Thank you!A:这里是我们的仓库,里面分材料仓和成品仓,我们的成品是全部经过QC验收后再回仓的,我们的质量是有保障的,到时货柜直接到这里来装货。A: This is our warehouse, divided to material area and finished products area. All the products came back here after QCs inspection. Our quality is guaranteed. We will load the container here.M:不错M: That is nice.A:那边是五金车间,我们有5台冲床,车床和铣床都有,这些机器为我们开发新产品提供了前提。我们的五金产品也全部是经QC全检后再外发加工的,而且我们的五金件是抛光好全检后再外发电镀的。A: That is hardware workshop. We have 5 punches, lathe, milling machine. They are our precondition to design new products. All the hardware products are chromed in other factory after polished and inspected by our QC.M:对了,你的电镀层是多厚?耐锈时间可以达到多长。M: How many layers of your chrome? How long is it rust prevention?A:我们的电镀是经过镀两次镍一共厚12缪,再来是镀铬厚度也是12缪,我们可以向你们保证我们的五金产品可以3年内不生锈。A;We have 2 layers of nickel, thickness 12,1 layer of chrome, thickness 12.I ensure our chromed products will not be rested within 3 years.M:非常好,谢谢M;That is great. Thank you!A:这里是裁棉和裁皮部门,接着那里是车缝部门,我们用的电车都是进口三棱的,所以我们可以保证我的车线均匀,不跳线。而且我们的师傅技术都非常好,车线也非常直。A: This is our FOAM & LEATHER Cutting department. That is sewing department. Our sewing machine is imported MITSUBISHI, Our worker is experienced and skillful. So, our sewing is even and straight. No skip.M:哈哈很好,希望我们能合作M: Ha-ha.That is great. Looking forward our cooperation. A:谢谢,这是我们应该做的。这里是木工部门,你看,我们用的都是上好的木方,而且我们所买的木方全部是经过压刨的,表面平整光滑,绝对不会有虫蚀、腐烂的木方存在,我们订的木架在连接的地方都用了白乳胶粘住,所以我们的木架非常牢固。这里是粘棉部门,你看他们的手法都很熟练,这几个都是在我们这里做了好多年的了,我们用的胶水是这里生产胶水最有名的,厂名叫做固康力。A: Thank you! That is what we should do. This is carpentry department. Please look, we bought planed wood with level and smooth surface. There is no worm-eaten and rotten wood. We will stick the wood frame at the joint. So the frame is strong and stable. This is Foam Sticking department. You see, they have worked here for couple of years and all are skillful. And our glue is from the most famous manufacture named GUKANGLI.M:是的,听说过M: Yes.A:这里是扪皮和安装部门,在这里我们每一张产品都经过检验,不合格立即叫工人返工,你看每个工人的工位旁都有个返工区,质检验好的货马上就流到下一个工序,而且您看这些货一个一个堆得整整齐齐的决不会与不良品搞混。接下来是包装部门,我们用的纸箱都是加强坑的,你看,很硬吧?A: This is Upholstery and Assembling Department. Our QC inspected every product, we will ask our worker to re-upholstery if failed pass the inspection. Besides their working place, there is a re-upholstery area, QC passed will be assembled in or packed in next procedure. And all the passed products piled orderly, can not be mixed with bad one. That is our packing department, our carton is strengthened, please try, is it strong?M:是的M: Yes.A:这是我们通用的唛头,我们也可以帮你们定做你们所需要的唛头。A;This is our normal shipping marks, if you have shipping marks, we can do for you.M:你们工厂的管理很好,到处整齐、干净,绿化也搞得不错,不知你的产品质量怎么样,我们到你们展厅去看看吧?M: Your factory is well organized. Everywhere is order and clean, and environment is good. I want to know your products quality, Could I visit your show room?A:好的,请这边A; Ok, please this way.M:谢谢M: Thank you!M:你们卖得比较好的沙发和椅子是哪些,能帮我介绍一下吗?M; could you please show your best seller sofas and chairs?A:好的,你看这边沙发区,这款红色真皮的这款今年我们卖得特别好。英国的HOMEBASE就向我们下了一年的订单,每个月出5个货柜。还有这一款也卖得不错,那边那套是我们今年刚开发出来的新款,您过来看看喜欢吗?A: Ok. This is sofa area; this red leather sofa is selling well this year, Home &Base from England ordered 60 containers of this sofa. 5 containers a month. And this one is also good, that is a new designed one this year. Do you like it? M:哦,这张椅子不错,多少钱一张?M: O, this chair is nice. How much?A:FOB$54元A: FOB$54.M:我们还有一些货在乐从装柜,你报工厂价吧,送货到乐从的价格就行了。M; we have some goods will be loaded in LECONG, Price delivery to LECONG is ok. A:好的,工厂价是$52.5元A: ok, Ex-work price is $52.5.M:你能介绍一下这张椅子的用料吗?M;Could you please introduce the material of this chair?A:好的,这个胶背是尼龙料做的,是今年网椅的新款,你真有眼光,而且我们用的网布也是台湾颐达的上好化纤材料做的,你看,无论是弹性还是强度方面都是非常好的。这个扶手是PU扶手,有升降功能,而且升降顺畅,下面底部是6里钢板,这个扶手垂直测试可以承受135KG坚持到1分钟,水平拉力可以承受65KG坚持到1分钟。底盘是多功能底盘,逍遥顺畅,无级锁定功能,钢板是3厘厚的,可以通过BIFMA测试,气杆是德国三级的气杆,然后五星脚是1.5厚的钢管做的,电镀质量好,强度可以通过BIFMA测试。您过来坐坐看看舒不舒服?A: You are insightful. That is a new designed mesh chair this year. The back is made of NYLON, and mesh is form Yidartex. And it is made of good chemical fiber. It is elastic and strong. This arm is PU arm, height adjustable. Up and down smoothly, 6 mm thickness metal support. Vertically, it can be burdened 135kgs weight last for 1 minute, horizontally, 65kgs weight last 1 minute. Multi-function mechanism, 3 mm thickness tilt smoothly, Infinite lock. It can pass BIFMA TEST. TUV CLASS 3 GAS LIFT, 1.5MM THICKNESS TUBE BASE, WELL CHROMED, CAN PASS BIFAMA TEST. Please have a sit, is it comfortable? M:我想把靠背的背网下面加一层海棉,1分厚的,要好的棉。然后座太软了,能不能用弹性好一些的。M: I want to add 1 cm better foam under the back mesh. Seat is so soft, a little bit harder is better.A:我们有定型棉,弹性非常好,座感要比这个舒服很多,不过价钱贵一些。A: We have injection foam; It is more elastic and comfortable than cut foam. But the price is little bit higher.M:没关系只要货真价实,价格好商量,我们卖的是比较高档一些的产品,我们对差质量的不感兴趣,只要价格合理就行。这个五星脚我要320大的铝合金脚,记住出货不要刮花了,否则我们会向你们索赔的。这个座我要改成黄牛面皮的,我不要布的,可以吗?这个气杆太高了,要帮我改短一些,座高46CM就好了,你这张有48CM高了吧?M: If it deserves, price is not a problem. We sell higher grade products; we are not interested in bad quality goods. But your price should be reasonable. Please change base to 325mm aluminum base, No scratch when packing, otherwise we will ask your compensation. Could I change this seat from fabric to cow leather? This gas lift is high; I need a short one to make the seat height 46cm. This one may be 48 cm?A:真佩服您,您真专业!我记下了,我们会做调整的。A: I write all your requirements down. Youre so professional.M:过讲了,我向你们中国采购家具有15年了,一般的常识我们还是比较清楚的。但是也吃了不少亏,我在你们中国采购的产品有较大一部分都是样品和大货完全是两样,真让我们烦恼。M: Thank you! We have purchased form China more than 15 years, we are clear of common sense of furniture after so many cheat. We are boring that a large part of our purchased goods is different form your sample.A:您放心我们公司向来是讲诚信的,我们视质量为工厂生存的命脉。A: Our Company is honest, quality is our principle.M:那就好,谢谢你。你们的布料色版有吗?我想选定另外一种颜色的布料,还有你们的组装图也给我看看,我们的客人比较笨,呵呵,如果组装图不清楚的话他们会投诉我们的。M: That is ok. Thank you!Do you have color chart, I want choose another color. Please show me your assembling instruction. If it is not clear, our customer will complain. A:好的,我马上给您拿来。A; Ok, I will fetch for you.M:这是什么皮?M: What is this leather?A:这是上好的黄牛二层皮,它的做工先进,都是用进口的化工材料做的,手感和黄牛面皮的手感差不多的,价钱又便宜,如果您用这种皮将会是一种明智的选择。A:This is good split cow leather. It is made of imported material. It is touched like top cow leather, but much cheaper, It is wise to choose this leather.M:很好,对了,你这个轮子我不太喜欢,帮我换成PU轮,而且要帮我保质2年。这个扶手好像太前了,能不能把它装后一些,这样看起来比较协调。M: That is great. I do not like this castor, please change to PU castor, 2 years guarantee. The arms are too front. It looks ok if a little backward. A:好的我们的这个PU轮可以通过十万次旋转测试的,你放心使用。扶手太前是因为座木板的孔位太前了我们在生产时将扶手孔位向后移一些,让它看起来更协调。您放心我记下了。A: Our PU castor can pass 100 thousand times revolve test. Do not worry. We will backward the T-NUT when making. I write all down. M:这款椅子你帮我做一个柜,30天内可以交货吗?等一会我们签个合作合同。M;I order 1x40HQ of this item. Could you load them within 30 days? Later, we will sign a contract.A:可以的,我们在下个月的20号之前可以交货给你,对不起,我们公司规定订货时要交30%的定金。在出货前付清全款。A;Ok, we will delivery to you before 20, next month. Sorry, you need to pay 30% deposit, paid off before delivery.M:没问题,在乐从我们有个代理,在你们货好后通我,我们好安排人到厂验货。M: No problem, we have an agent in LECONG. Please inform me when the goods are ready; I will arrange the pre-inspection.A:你们想住哪儿,我们安排司机送你们过去,顺便去帮你开个房间,A;Where is your hotel, I ask our driver send you there.M:太谢谢了,我们已经开好了房间,我们住在乐从财神酒店。M; Thank you! We booked a room in FORTUNA HOTEL.A:好的,祝你一路顺风,希望合作愉快。A: Ok, be careful. 成本核算:Costs calculate:1、 背海棉:宽50CM长50CM厚2CM 30密度的,价格是2.5元人民币Back foam: Width50cmxlength50cmxthickness2cm, 30density, 25yuan RMB.2、 这个座木板厚为是12MM,有12层薄板压在一起的,而且我们用的进口胶水,强度非常大,你说的那种5元一个的我们都不敢用,因为这张椅子的背和座没有扶手连接,背的受力全部集中在座的背钢板这个位置,所以对座木板的强度要求非常高,所以这个座木板就贵一点,价格是7. 5人民币This seat plywood is 12mm thickness, 12 layers stuck together with imported glue. It is very strong. We dare not to use the 5 Yuan plywood. There is no arm to connect seat and back, all the weight comes to the metal joint. It needs good quality plywood. This one is 7yuan.3、 工人的人工是¥12,这张椅子扪皮很难做,光是扪皮人工就要¥6.5It is 12yuan for manpower. It is hard to do upholstery job, it need 6.5yuan.4、 我们保证海棉是高密度的,我们决不用再生棉。We ensure our foam is high density, not recycle foam. 5、 我们的螺丝经过高温加硬的,而且是防滑螺丝Our screw is quenched and skid proof. 6、 你们需要我们几张椅子包一箱,我们通常的做法是一张椅一箱的。如果几张一箱的话对纸箱要求很高,太重了,而且太重不方便装卸货。How many chairs packed in a carton, we pack 1pc1carton. It need high quality carton if a few chairs packed in a carton. It is too heavy to load and discharge.7、 一张一箱的体积是多大,一个40HQ可以装多少箱?一箱的体积是0.12个方,一个40HQ可以装548箱。What is the volume? How many pieces in a 40HQ? 0.12m3 per carton, 548pcs in a 40HQ. 8、 我要扶手可升降,而且旁边有写字板,底盘还要能前后滑动。轮子需要有刹车可以刹住的。最好是轮盖周围是浅灰色的PU轮。Arm height adjustable with writing table. Mechanism with slider. Castor with break. PU castor with Light gray cover,9、 我们收到你们的货了,但是有一箱E051少了一条气杆,螺丝包也没有!另外还有一张的座螺丝孔有问题我们的工人装不上去。We received your chairs. There is no gas lift and screw in an E051 carton. There is problem of T-NUTS of a seat; our worker can not assemble it. 10、 另外还有一款新椅子照片在我电脑里,我的电脑没带过来,等我回去发E-MAIL给你,你看一下能不能帮我们开发。如果价钱合理,我就下一个柜过来。I have a new chair image in my computer, but I do not bring it here, I will e-mail you after I go back. If you can copy and the price is ok. I will order a 40HQ.11、 这款椅的弹簧太软了,能不能加硬一点,这种椅是老板坐的,他们都比较胖,呵呵。好的,这种底盘的弹簧线径是7.8的,,我们给您加粗到8.0好吧,那样的话就一定够力了。The spring is soft of this mechanism, could it be harder? It is manager chair, normally, they are big.Ok. We will change 7.8 to 8.0. That will be strong enough.12、 我们买中高档产品的,我们不像有些印度客人,他们自己到材料市场去了解各种材料的价格,他们心里已知道这款椅子或沙发的成本是多少了,然后只给厂商赚一点加工费而已。但是我们的做法不同,我们给你们空间去运作,只要你的价格在我们接收的范围,我们就可以与你们合作,但是我们的质量要求非常高,我们有自己专卖店,我们的货是进入我们印度的一级城市一级超级市场,所以在质量方便你要帮我跟好了,否则出了质量问题我们的合作就终止,而且我们会向你索赔。We buy good-quality products. I know some India customers search the price of material in your market. They know the general cost of this chair or sofa. They just make you some profit in manufacturing. Our way is different, We will let you have your profit space. We can possibly cooperate if your price is in our scope. But our quality requirements are high. We have our monopoly shop; your products will be sold in 1st class supermarket in 1st class city. We will ask compensation if there is quality problem. And our cooperation is over. 13、 这款沙发是装包的,里面用公仔棉,座感很舒服的。这款椅子的真皮下面我车了一层喷胶棉。不晓得怎么翻译。 14、 下面的底布打钉太难看了,可不可以打直一点,钉与钉的距离均匀一些呢?The nail on the scrim is ugly. Could it be straight and average?15、 对不起,近段时材料的价格猛涨,所以我们的价钱必须升5% Sorry, Price of material increased a lot recently; our price must increase 5%.16、 非常对不起,我们有一款材料的质量出了问题,所以不能按时给您交货,我们需要延迟5天时间以便我们去处理材料的问题,我们注重质量,有问题的货我们不敢出给你们,非常对不起我们原计划15号能给你出货的可能要推迟到20号才能出。而且现在我还正在去供应商的厂里去处理那个材料的问题。希望得到你的谅解,我们将不甚感激。 I am so sorry that we will postpone 5 days of the delivery date because the quality of a material is bad. We need time to change it. We pay much attention on quality, We will not ship you defected products. Sorry for the delay. We are solving the problem together with our supplier. Your kind understanding of our situation will be highly appreciated.17、 我们是按时交货的,但是意外的是我们遇到了海关查货,所以这票货在海关停留了两天就误了装船日,所以这票货只能赶下一个船期了。你们收到这票的日期也得推后七天了,非常对不起。 We del

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