商务英语口语培训教材(二)(打电话).ppt

商务英语口语 Editor 郑志磊 Derek What sup It suptoyou That sreallysomething Everyonethinkofchangingtheworld butnoonethinkofchanginghimself Lead in 商务电话 MakingCalls 确认电话Isthat01234567 Hello isthat John 自报姓名ThisisJohnfromKeruiGroup Hello ThisisJohnspeaking MakingCalls 打错电话Sorry Imusthavedialedthewrongnumber I mterriblysorry I vegotthewrongnumber I msorry I vebeenmis routed Iamlost I msorrybutthisisthenumberIwasaskedtoring 告知找谁MayIhaveJack IwonderifJackisin May Could CanIspeakto withDr Smithplease CouldyoupleaseputKellyonthephone CouldyouputKellybackon MakingCalls 事情紧急IhavesomethingurgenttoconsultKelly IneedtogetincontactwithJackrightaway now Thesituationadmitsofnodelay CouldIhavehermobilephonenumber CouldyoutellmewhereIcanreachher MakingCalls 何时回来Canyoutellmewhattimehewillbeback Whendoyouexpecthimback Whattimedoyouthinkhe llbefree Whenisagoodtimetocatchhim MakingCalls 稍后再打来ImustdiscussthematterwithJackhimself I llcallbacklater I llcallubackonehourlater MakingCalls 告知电话Hello 01234567 Goodmorning KeruiGoup Can MayIhelpyou Hello KeruiGoup HowcanIhelpyou ReceivingCalls 语音信箱Hello Youhavereached01234567 I msorryI munabletoansweryourcallrightnow Plsleaveyourmessageafterthetone I llgetbacktoyouassoonasIcan ThanksforcallingKeruiGoup plsdialtheextensionorpress0togettotheoperator ReceivingCalls 请对方稍等Justamoment second please I llseeifhe sin Hangon I llgethimforyou I llputhimonthephone Wouldyoumindholdingforaminute Sheiscomingnow ReceivingCalls 重名WehavetwoKayshere WhichKaydoyouwanttotalkto Byanychancedoyouknowherdepartment Kayofwhichdepartment ReceivingCalls 没有此人Wedon thaveanySmithworkinghere I msorrythereisnobodyherebythatname Heisnolongeratthiscompany I msorry SmithwastransferredtoourBranchOffice ReceivingCalls 人不在He sofftoday He soffduty fortheday I msorryheisnotintheoffice outoftheoffice He soutoftown He sonabusinesstrip to inHongKong He soutforlunch Wouldyouliketotryagainanhourlater ReceivingCalls 不便接电话I mafraidhe soccupied busy tiedupnow He sonanotherlineatthemoment I msorry hehassomeoneinhisofficerightnow He sin attendingameetingnow ReceivingCalls 何时回来Intwohours Ithink I mnotsure buthe llprobablybebackbythree Heshouldbebackafterlunch verysoon Canyoucallbacklater ReceivingCalls 代接Cananyoneelsehelpyou withthis Wouldyouliketospeaktosomeoneelseintheoffice WouldyoucaretospeaktoLilyinstead Lilycantakethecallforher ReceivingCalls 没听清楚Pardon Ibegyourpardon Excuseme I mafraidIdidn tcatch getyourname Couldyourepeatit please Canyouspeakabitlouder I mafraidyou respeakingabittoofast Canyouspeakslowly ReceivingCalls 线路有问题Ican thearyouverywell Thephoneseemstobeoutoforder Thephoneseemstobeoutoforder I msorry weseemtohaveabadconnection It sabad terribleline I mafraidwehaveacrossedline HangupandI llcallyouback Canyouhangupandcallback ReceivingCalls 对方打错Sorry wrongnumber I mafraidyou vegot dialedthewrongnumber I msorryyouhavethewrongextension Whatnumberhaveyoudialed No it s01234567 ReceivingCalls 挂断电话Oh sorry I dbettergonow Oh somebodyisatthedoor Ihavetogo I llcallyouagainlater I llthinkaboutitandcallyoubacksoon OK Sorry Ihaveameetingrightnow WellLily it sbeenapleasuretalkingtoyou ReceivingCalls SampleDialogueA A Hello CanIspeaktoMr JohnAnderson Please ThisisSteveLee B Holdon please C JohnAndersonspeaking A Hi John ThisisSteve Didyougetmynote C Yes Ijustgotit I llthinkitoverandcallyouback A Fine Seeyoulater C Goodbye ThanksforcallingKeruiGoup plsdialtheextensionorpress0togettotheoperator A Hello This sDavidfromBBC MayIhaveKayplease B I msorry butwehavetwoKayshere WhichKaydoyouwanttotalkto A Kayinchargeofoilfieldsurfaceengineeringbusinessdivision B Hangon I llgetherforyou SampleDialogueB B I mafraidshe soccupiednow Cananyoneelsehelpyou