酒店英语及英语口语面试.doc

酒店管理英语词汇1、酒店管理英语词汇-客房状况术语酒店管理英语词汇（1）Room Status房间状态Clean干净Dirty脏Vacant：空的VC Vacant Clean干净的空房，即OK房，可直接出售，安排客人入住OCO ccupied Clean干净的住房或干净的占用房VD Vacant Dirty脏的空房ODO ccupied Dirty未打扫干净的住房D/L Double Locked Door双锁的房间酒店管理英语词汇（2）GRS Guest Refused Service客人拒绝服务C/I check in入住的房间C/O Check Out离店的房间VIP Very Important Person非常重要的客人DND Do Not Disturbed请勿打扰OOO Out of Order严重坏房OOS Out of Server轻微坏房Discrepant Room矛盾房酒店管理英语词汇（3）Sleep out:外宿房Skipper:未结帐即离房，逃帐房Light luggage room只带有少量行李的客房No luggage room无行李房Occupied：占用的，有人住Reservation statues预订状态Arrivals预抵；Arrived已到店Stay Over在店Due Out预离；2、酒店管理英语词汇-房间类型（ROOMTYPE）术语：1)床具种类单人床（Twin-size Bed）；双人床（Double-size Bed）：包括大号双人床（Queen-size Bed）和特大号双人床（King-size Bed）隐蔽床（Murphy Bed）婴儿床（Baby Bed）加床（Extra Bed）Rollaway Bed2)客房类型单人间（Single Room）；标准间（Standard Room）：放置两张单人床，我国饭店的大多数客房属于这种类型；大床间（Double Room）：该房间放置一张双人床，一般适合夫妻或商务客人使用；新婚夫妇使用时，称“蜜月客房”；三人间（Triple Room）：一般是房内放置三张单人床，供三位宾客同时入住，属经济房间。目前在中高档饭店中此类房间极少，多以在双人间加一张折叠床的方式来满足三人同住一间客房的要求；套房（Suite Room）：普通套间（Junior Suite）豪华套间（Deluxe Suite）立体套间（Duplex Suite）总统套间（Presidential Suite）特殊客房：如残疾人客房（Handling Room）内景房（Inside Room）外景房（Outside Room）角房（Corner Room）连通（Connecting room）相邻房（Adjoining Room）3、酒店管理英语词汇-酒店房间用词欢迎卡：Welcome card 订房凭证：Voucher交接本：logbook信封：Envelope房卡钥匙：Room key安全保管箱：Safe Deposit Boxblanket毛毯bowl厕盆bureau衣屉柜couch(sofa)bed长沙发床crib婴儿床Curtain窗帘Cushion椅垫door门do叮mat门垫double bed双人床drapery帘子dresser梳妆台floor wax地板蜡foam一rubber mattress乳胶垫folding bed可折合床foot一rest脚凳furniture epolish家具擦光油hat rack帽架headboard床头架liquid Soap液体肥皂mattress床垫mirror镜子pillow枕头pillow Case枕套arm Chair有扶手的椅子bath rugand brush（放在浴室门口的）地毯和洗澡刷子bath一room浴室bathtub浴缸bed床bed pad床垫子bedstead床架bedspread床罩bench长凳quilt棉被Sanitaryreceptacle有盖垃圾箱sheet(S）被单shower花洒Single bed单人床sofa沙发Stool凳子table& chair桌椅upholstery室内装饰品tile floor (bath,wall）瓷砖地板（浴池、墙壁）wardrobe衣柜washbasin洗脸盆wastebasket字纸篓window窗windowsill窗台safety deposit保险箱honor able guest贵宾satisfaction满意service服务tourist游客match火柴4、酒店管理英语词汇-常用术语介绍房务部：Rooms Division前厅部：FOF rontOffice客房部：HSKPHousekeepingF&BFoodandBeverage大堂副理：AssistantManager前台：FrontDesk接待处：Reception/Check-in收银处：Cashier/Check-out领班：Captain主管：Supervisor班次负责人：ShiftLeader商务中心：BusinessCenter电话总机：SwitchBoard接线员：Operator预订处：RoomReservation礼宾服务处：Concierge金钥匙：GoldenKey行李生：Bellman迎宾员：Doorman酒店英语口语面试work experience is the type of work youve done in the past. If you havent started working yet you can say Right now Im still a student. or Im a recent grad and Ihavent started working yet. In the second sentence, recent grad is short for recent graduate and means that you have just finished school.酒店英语口语面试 （1）：请告诉我你过去的工作经验，工作经验就是你过去所做的工作。如果尚未开始工作，就可以回答“Right now Im still a student.”（现在我还是个学生。）或者说“Im a recent grad and I havent started working yet.”（我刚刚毕业，还没有开始工作。）“recent grad”是“recent graduate”的缩写，意思是刚刚毕业。Second One: Whats your greatest weakness?This is a popular question that western employers like to ask to make candidates nervous! In fact, they ask this to know how you respond to a difficult question. You shouldnt answer by telling your greatest weakness since you might not get the job! Instead, you can tell them something that isnt directly related to the job position.酒店英语口语面试 （2）：你最大的缺点是什么？西方老板特别爱问这个问题，让面试者感到很紧张。事实上，他问这个问题是看你对棘手问题的反应。你没必要如实回答你的弱点，因为那有可能让你得不到这份工作。相反，你可以告诉他们一些与工作不直接相关的事情。Third One: Why do you feel you are qualified for this job?This question is a good opportunity to brag a little bit. You should talk about some extra skills you have that maybe wasnt included in your resume, or talk about your greatest strength in more detail.酒店英语口语面试 （3）：你为什么觉得自己胜任这份工作？这时候你要充分发挥你的“自夸”本领。你可以讲述一些简历资料里面没有包括的技能；或者是再详细强调一下你的特长。Fourth One: What kind of salary did you have in mind?Salary is how much money you earn, usually per year. When asked this, its best to answer with a salary range or approximation and not an exact figure. This shows that you are familiar with the industry if you know what the approximate salary should be.酒店英语口语面试 （4）：你期望的薪水是多少？“salary”就是你赚多少钱，通常是年收入。回答这个问题时，最好说出一个大致范围，而不是一个确切的数字。如果你能说出这个工资范围，那就说明你对此行业非常了解。Fifth One: If hired, when could you start work?When answering this its best not to say you can start right away. This might make you seem very desperate for a job. A safe answer would be I can start at the beginning of next month.酒店英语口语面试 （5）：如果雇佣的话，你什么时候开始工作？回答这个问题时。一定要注意！不要说我马上可以工作。那会让对方认为你非常迫切地需要这份工作。一个非