房务总监面试技巧.doc

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 161718192021222324251234.5678910123456?789101112201320132014201320132013201420132014:2013122520132013vip 15300723-70%1xx842ok12350203 12e1011313.56135.3644.18%xx!xx2013.12.12116. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 2526.27.1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 1. 2. 23. 4. 5. 6. 7. 8. 9. 10. 1. 2. 3. 4. 1. 2. 1 12001300110050015002 23job descriptionjob title: director of rooms area/department: rooms division reports to: deputy general manager/general manager / job band: director positions supervised: front office manager / exec. housekeeper / job scope: oversees and directs all aspects of individual front office,housekeeping, laundry operations and recreation and health club operations.testimonial: i hereby confirm having read the duties and agree to perform these duties as set out in the job description to the required standards.signature: date: .jinling hotel & resorts last updated: april 28, 2014key responsibilitieshuman resourecs ? supervises the overall activities of front office, housekeeping, laundry, recreation and health club operations ? monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personalrecognition? ensures staff, particularly guest contact personnel, are familiar with club members, known repeat guests and othervips and provide special attention and recognitione? coordinates exchange of pertinent information between departments within the rooms division and directsexchange of information with other departments, notably, engineering and security? consults with department heads and general manager on an ongoing basis to improve business conduct? assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean,in good repair and well maintained? schedules and regularly conducts routine inspections of areas under control product and service puality ? maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of room divisionemployeeswarrant special handling and detailed informationfinance ? assist in managing hotel revenue generation and maximization through full utilization of hotel systems, businessprocesses and specifications. review and approve/deny all discount and rebate requests.? achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas ofresponsibility. participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.jinling hotel & resorts last updated: april 28, 2014? prepare and submit statistical, performance, and forecast analyses and reports as required. vips and other key guests, or other special guest needs.emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.? promotes inter-hotel sales and in-house facilities? monitors and controls the inventories for operating equipment and suppliesbe of interest to them ? monitors and controls the room division operation in the areas of revenue expenditure, profitable andperformance against budget? works with human resources on manpower planning and management needs? works with director of finance in the preparation and management of the departments budget.general ? to ensure hotels fire, health and safety procedures are implemented. ? to perform other assignments as requested.? encourages the highest possible standard of environmental management.occupational health and safety responsibilities ? demonstrate awareness of oh&s policies and pro