DM - 02 Room Discrepancy Check 检查房态差异.doc

WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT 部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM - 02TASK 任务名称Room Discrepancy Check检查房态差异EQUIPMENT REQUIRED: Room Discrepancy Report / File / Opera PMS所需设备: 房态差异报表 / 资料夹 / Opera 系统WHAT TO DO做什么HOW TO DO IT怎么做WHY为什么1. Check room discrepancy report.检查差异房报表。2. Skip Room.登记的房间，但无人使用。Room Discrepancy Report will be printed and delivered to Duty Manager for check by HSKP at 09:00, 15:00, 21:00. 客房部在每天09:00, 15:00, 21:00打印差异房报表交于值班经理检查。 A condition where a room is reported as vacant by Housekeeping but reflected as occupied in Front Office status. This occurs when:此种情况为客房部的报表上显示房间为空房，但前厅系统中显示为入住房。此种情况可能为： - Front Office checks in a new guest without any luggage after Housekeeping has updated the status to vacant clean.前厅部员工在客房部将房态更新为干净房后，登记了一位没有行李的新客人。 - Guest may have checked out without settling the bills.客人未结账而离开酒店。 - Front Office may have forgotten to check out the guest folio after settling the bill from the system.前台员工在客人结账后，忘记在电脑中做结账程序。 For check and record purpose.为了检查和做记录。Details refer to FO and HSKP Room Discrepancy Check P&P.细节请参照前厅部和客房部房态差异政策和程序。Prepared By制表人：Approved By批准人：Signature/Date签名/日期:Signature/Date签名/日期:WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT 部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM 02TASK 任务名称Room Discrepancy Check检查房态差异EQUIPMENT REQUIRED: Room Discrepancy Report / File / Opera PMS所需设备: 房态差异报表 / 资料夹 / Opera 系统WHAT TO DO做什么HOW TO DO IT怎么做WHY为什么3. Sleep Room.有人使用的房间，但是电脑中无记录。- Guest name was checked into the wrong room.将客人登记在错误的房间。 - Room change was not updated after a guest has physically move to another room.客人换房后，电脑中未做更新。 Check the room physically.亲自检查房间。Make verification with Front Office staff.与前台员工确认。A condition where a room is reported as occupied by Housekeeping but reflected as vacant in Front Office status. This occurs when:此种情况为客房部的报表上显示房间为入住房，但前厅系统中显示为空房。此种情况可能为： Ensure the accuracy of the room status in the system.确保系统中房态的准确性。Prepared By制表人：Approved By批准人：Signature/Date签名/日期:Signature/Date签名/日期:WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT 部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM - 02TASK 任务名称Room Discrepancy Check检查房态差异EQUIPMENT REQUIRED: Room Discrepancy Report / File / Opera PMS所需设备: 房态差异报表 / 资料夹 / Opera 系统WHAT TO DO做什么HOW TO DO IT怎么做WHY为什么4. Clearing of room discrepancy before night audit.夜审前更正所有房态差异。- Guest name was not checked into the OPMS.电脑中没有登记客人的姓名。 - Room change was not updated after a guest has physically moved from another room.客人换房后，电脑中未做更新。 - This room may have been used by unauthorized person.未经授权，私自使用房间。 Check the room physically亲自检查房间。Make verification with Front Office staff与前台员工确认。 Night audit should not be started without having cleared all room discrepancy. Last room discrepancy report will be printed before night and cleared until “0” discrepancy.系统中房态差异没有清除前，不能开始夜审程序。夜审前最后打印一次房态差异报表，并确保房态差异数据为“0”。Ensure the night audit process is smooth.确保夜审程序顺利进行。Prepared By制表人：Approved By批准人：Signature/Date签名/日期:Signature/Date签名/日期:WYNDHAM FOSHAN SHUNDE STANDARD OPERATION PROCEDURE顺德顺联温德姆酒店标准操作程序DEPARTMENT 部门Front Office前厅部JOB TITLE 职位Duty Manager值班经理TASK NO 任务序号DM - 02TASK 任务名称Room Discrepancy Check检查房态差异EQUIPMENT REQUIRED: Room Discrepancy Report / File / Opera PMS所需设备: 房态差异报表 / 资料夹 / Opera 系统WHAT TO DO做什么HOW TO DO IT怎么做WHY为什么5. Indicate action taken.标注采取的措施。6. Sign on the room discrepancy report.在房态差异报表上签字。7. Approval from Front office Manager.前厅经理批准。8. Filing.备份。Indicate action taken against each discrepancy on the report with DM signature and one copy to be given to Housekeeping for system updating.在每份房态差异报表上注明所采取的措施并签名。一份给予客房部做系统更新。Four room discrepancy reports must be signed by Duty Manager.值班经理每天签署三份房态差异报表。Four room discrepancy reports must be submitted to Front office Manager for review and sign.所有三份房态差异报表必须递交房前厅经理复核和签字。Submit to Income Audit for filing and one copy should be kept in Front