品质管理工具8D手法..doc

8-D手法Corrective Actions Procedure8-Discipline Approach矫正措施 8-D手法一. What is 8-D?(什么是 8-D?8-D : A systematic approach utilized for true root cause finding & problem solving.8-D: 是一个用于探索原因、解决问题的系统化流程。Discipline 1. Use Team Approach 组建团队Discipline 2. Describe The Problem 描述问题Discipline 3. Immediate Corrective Actions 紧急对策Discipline 4. Seek The Root Cause 根本原因Discipline 5. Permanent Corrective Actions 永久改善措施Discipline 6. Verification Of Effectiveness 效果确认Discipline 7. Preventive Actions 防止复发Discipline 8. Congratulate Your Team, Case Close 祝贺结案二.When shall 8-D be used? 何时用8-D?Suppliers quality performance consistently exceeds the agreed goal.当供应商品质持续超出要求的目标时。Supplier meets the agreed goal, but one failure symptom concentrates more than 2%.当单一不良现象达到2%,即使总体质量水平满足要求。A defect occurred that should have been contained within the suppliers process.供应商制程不良导致品质异常。The failing parameter was not tested by supplier.供应商未测试的参数导致不良。三. Responsibilities 职责The originator: Initiate the 8-D.发起人:提出8-D(CAR的要求。The supplier: 供应商1. Shall provide responses in 8-D format.必须用8-D的报告格式向发起人作出回复。2. Communicate 8-D details internally as necessary.准备8-D报告的详细内容。3. Respond with immediate/permanent corrective actions as per goals.按照计划要求提出紧急对策及永久改善措施。4. Provide weekly updates to the originator as per schedule.每周按计划向8-D发起人通报改善措施落实情况。5. Achieve goals on timescales for implementation of immediate/permanent corrective actions. 按时完成紧急对策及永久改善措施以符合目标。6. Where immediate corrective actions has been requested, the supplier should perform a risk assessment of the exposure in their finished goods. This should normally be based on a functional/visual screen of statistically significant sample.当紧急对策必须执行时,供应商一定要采用有效的抽样检验方法来评估全面筛选的风险。四. Goals 目标1. Immediate corrective actions available within 2 working days upon receipt of 8-D.紧急对策:2个工作天内提出。2. Immediate corrective actions implemented within 5 working days upon receipt of 8-D.紧急对策:5个工作天内落实。3. Permanent corrective actions plan available within 5 working days upon receipt of 8-D.永久改善措施:5个工作天内提出。4. Agreed permanent corrective actions in place within 10 working days upon receipt of 8-D. 永久改善措施:10个工作天落实到位。5. Definitions 定义Immediate corrective actions short term, temporary fix.紧急对策;短期的,暂时性的。Permanent corrective actions Long term, permanent fix.永久改善措施:长期的,永久性的。五. Discipline 1: Use Team Approach8-D 第一条:组建团队1.Select and record internal and external team members.选择并记录公司内外的所有成员。2.Select a team champion (management members who will remove roadblocks of the team选择团队决策支持人(决策支持人要能排除障碍。3.Select a team leader (A member who directs efforts and takes responsibility for team选择一个组长(组长代表小组向上级负责。六. Discipline 2: Describe The Problem8-D 第二条:描述问题1. Use terms understood by the customer.用客户可完全理解的述语描述问题。2. Describe the change in condition or pre-existing condition, which caused the problem.描述导致问题存在或发生的条件。3.Express the condition in quantifiable terms, if available.如有可能,量化导致问题存在或发生的条件。七. Discipline 3: Immediate Corrective Actions8-D 第三条:紧急对策1. Define who, what, when & how you will capture and contain the defects now, and prevent them from getting the customer.指明紧急对策的人、事、时及方法,同时防止在客户端再发生。2.Consider the effect of the immediate corrective actions:紧急对策应考虑到:Cost 成本Delivery 交货期Inducement of other types of defects. 不可因而引起其他形式的不良。八. Discipline 4: Seek The Root Cause8D - 第四条根本原因1.Describe why the change in condition occurred, or identify the “Hole” in the system which allowed the pre-existing condition to go undetected.描述为何发生,并指出该问题流出的原因。2.Categorize the root causes, e.g. material, machine, Methods, Manpower, Maintenance, Environment. 将根本原因按人、机、料、法、环(4M1E进行分类。九. Discipline 5: Permanent Corrective Action8D - 第五条:永久改善措施1.Describe who, what, when & how you will implement in material, manpower, methods, etc. To totally eliminate the root cause of the problem.描述排除不良根源的人、事、时以及如何使用这些资源。十. Discipline 6: Verify Of Effectiveness8D - 第六条:效果确认1.Describe verification results in quantifiable terms. (E.g.: achieved CpK 1.5 or decreased defect occurrences to zero, etc.用量化指标来确认对策落实效果(例如CpK达1.52.Continue immediate corrective actions until permanent corrective actions are verified as being effective.紧急对策不能停,直到永久改善措施被确认生效十一. Discipline 7: Prevent Recurrence8D - 第七条:防止复发1.Describe the internal and/or external cultural or systemic changes that must be made to prevent the problem from recurring;描述能预防问题再发生的内部及外部的文化、系统改善条件;2.The team champion is responsible for taking these recommendation back to manage