商业信函英文版课件.ppt

BusinessLetters Punctuation A A B NOSLASH A orAA B A B e g his herowncomputer Content Planning Howmuchbackgroundinformationisneeded HowcanIbestsupportmyconclusions Wouldexamples details orgraphicshelpreaderstounderstand DoIneedtodoanymoreresearch ThreeCommonPlanningMethods OutliningBrainstormingClustering Outlining ProgressReportI BackgroundA DetailsofmybeinghiredB MyobjectivesthefirstmonthII WorkcompletedtodateA DevelopedaplanandpresentedittothesupervisorB PlanhasbeenapprovedIII WorktobecompletedA PlanwillbeinitiatedbyMarch2011 Brainstorming Jan 2002ProgressReport Beinghired interviews mystrengths Myplan nameofthesupervisorwhoapprovedit SusanandIhopetheplanwillbeinplacebyMarch2007 Clustering Myprogress Workfinished Hiredlastyear Worktodo StrategiesforConciseness Lifthandleandturntoleft Liftthehandleandturnittotheleft Thearrivalofthetrainisat2 30p m intheafternoon Thetrainarrivesat2 30p m Atthispointintimeweneedtorevisetheproceduresmanual Weneedtorevisetheproceduresmanualnow Thereareseveralreasonswhythecompanywillnotusetemporaryemployees Thecompanywillnotusetemporaryemployeesforseveralreasons Itismybeliefthatrenovationofthefactorybuildingwillincreaseproductivity Renovationofthefactorybuildingwillincreaseproductivity Theteammemberswillmakeanassessmentofthequalityoftheirwork Theteammemberswillassessthequalityoftheirwork Thecompanyestablishedapolicyofprovidingcopymachinesatmultiplelocationsthroughoutthebuildingtoenableemployeestocopymaterialseasilyandefficientlyinordertocarryoutcompanybusinessinatimelymanner however theestablishedpolicystipulatesthatthecopymachinesnotbeutilizedforpersonalbusiness Donotusethecompanycopymachinesthroughoutthisbuildingforpersonalbusiness TheLayoutofBusinessLetters Thedateline March120111March 20111stMarch2011Mar 1 20113 1 2011 Theinsideaddress Mr AndrewChuProductionManagerOrientalWeaveCo Ltd 12 FCommercialIndustrialBuilding26MaTauWaiRd Kowloon HKSAR Ms ZhangJilingRoom1511 LuckyMansionsNo 660ShangChengRd PudongNewAreaShanghai200135China 中国上海浦东新区商城路660号乐凯大厦1511房间200135 路街道里 弄 巷胡同小区 Road Rd Street St Avenue Av Boulevard Blvd LaneAlleyResidentialquarter Arethereanymistakesinthesesalutations DearProfessorMs KathyKim Hi there TowhomitmayconcernDr SteveChen Ph D Subject Re Complimentaryclose Signature Yoursfaithfully YvonneChenYvonneChenRegionalSalesManager EnclosureNotation Enclosure Brochures2Enc EnclosuresEnclosures1 CommodityInspectionCertificate2 InsurancePolicy TheSecondPageHeading Mr WenlingLi2March1 2011Mr WenlingLiPage2March1 2011 InquiriesandRequests TheFirstParagraph Ishouldappreciatefurtherdetailsabout Weshouldlikeyoutosendus Couldyoupleasesendme Woulditbepossiblefor Couldyoualsogivemesomeideasabout TheSecondparagraph Thiscompanyproducesalargerangeofdomesticandofficefurniture andweareinterestedinusinganumberofproductsfromyourcurrentrangeinthemanufactureofourgoods 本公司生产各种家用及办公家具 有意采用贵公司现有的部分产品应用于家具生产 MycompanyisplanningtoexportitsproductstotheUnitedStates 本公司准备将产品打入美国市场 TheThirdParagraph Thankyouinadvanceforyourhelp Thankyouverymuchforyourcooperation Ishouldliketoexpressmyappreciationforyourassistanceinthismatter Complaints TheFirstParagraph Background OurconsignmenttoFujitaoverheadprojectorpenswasdeliveredthisafternoon Wehavejustreceivedaconsignmentofpersonalcomputersfromyourcompany detailsattached Thesecondparagraph filingcomplaints Icannotpossiblyusethecamerayousentmebecauseithas orappearstohave problemsworking Thelensis orappearstobe scratched dented cracked broken twisted 划破 碰坏 出现裂纹 打碎 扭曲 Ireallymustcomplainaboutthequalityofthegoodsthatyourecentlysentus Youhavesupplieditemswhichfallfarbelowthestandardexpected Yourgoodsarebadlydesigned poorlymanufactured Thesecondparagraph filingcomplaints Whenwediscusseddeliverydate youassuredusthatyoucoulddeliverbyDecember2 However thegoodsaretwoweeksoverdue late WehavestillnotreceivedthegoodswhichweorderedonDecember13 2010 Youassuredusthatyoucoulddeliverthecurtainswithinoneweek yetthishasnothappened Thesecondparagraph filingcomplaints Unfortunately youhavesentusthewrongitems WeorderedModel602butyouhavesentusModel502 Iregretthatyouhavenotsentusallthegoodsweordered Youhavesentus50microphones Model65N asagreed butyouhaveomittedtoenclosetheoptionalstands 备选支架 whichwealsoordered Yourslownessiscausingagreatdealofinconvenience Wehavetopostponetheproductionbecauseofyourinefficiency slowness poorqualitycontrol Thethirdparagraph providingyoursolution Weshouldbegratefulifyouwouldusacompleterefundforthedefectivegoods Ifyoudonotrefundallofthemoneywehavepaid weshallhavenochoicebuttoseeklegaladvice Weshouldappreciateyourlookingintothismatterandarrangingfordeliverywithinthenextthreedays Iregretthatunlessyoucomplywithmyrequestwithinthreedays Ishallbeforcedto compelledto obligedtoconsidercancellingmyorder Assignment Yourcompanyorderedf