酒店英文道歉信

1 / 21酒店英文道歉信Ms. MITSUKO IWASAKI3-16-6-804, HIGASHISUNAKOTO-KUTOKYO, 136-0074Dear Ms. Iwasaki,Thank you for your positive comments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience caused. Kindly rest assures that your concern has been well taken and communicated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the outcome for your reference.Upon your arrival, our agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, 2 / 21and never been deleted. We understand that you may requested the King Size room but actually we could not satisfy yourMr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by welcome you back in the near future.May the year of the Rabbit bring you joy and prosperity.Yours Sincerely,Alfred ZhuangFront Office ManagerNovember 03, 1999Mr. Shen Nan PingFlat 20F, Block 1Robinson Heights8 Robinson RoadHong KongDear Mr. Shen3 / 21We are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa Card account, it should be RMB 6787 instead of RMB We have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in this respect.Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amount Indicated for your reference and perusal. If you have any queries, please do not hesitate to contact Us.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourselves to welcoming you back to China World Hotel in near future.Your sincerelyAlfred Zhuang4 / 21Front Office ManagerDear Mr. ShuI would like to thank you for choosing the China World Hotel for your recently stay.On behalf of management and staff, please accept my sincere apologies for the failed to extend your Golden Circle benefits of the King Size bed, golden circle appropriate floor and newspaper. during your stay with us on 01- 08th Nov.As our valued guest, your comments and feedback are of utmost importance to us. Mr. Shu, shouldyou choose to return to our hotel, please let me know and I will ensure that your stay will restore you confidence in the quality service upon which the Golden Circle stands.My apologize once again and thank you for taking time to bring this matter to our attention.We are looking forward to welcome you back to hotel again if you would like to give us chance to correct our mistake.Should you have any inquiries, please feel 5 / 21free to contact me.Kind and best regards.Alfred ZhuangFront Office Manager.Dear Mr. LiIt has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999 Your experience was one of difficulty.I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.Mr. Li, I do hope that I can assure you that your negative experience was an isolated 6 / 21incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.Sincerely,Alfred ZhuangFront Office ManagerDear Sir or Madam:The Management of China World Hotel wish to extend its sincerest apologies for the inconvenience you were caused as we were unable top accommodate you on your arrival. This is not the normal manner in which we handle our guests reservation and we regret any undue inconvenience you were caused as result.We hope you found the accommodation at Beijing international hotel on August 19 to be satisfactory. We regret that owing to your schedule of this visit, you were unable to return to our hotel on the next day. Kindly rest assured that we 7 / 21will endeavor to ensure that your future visit to us will be comfortable one.Thank you for your kind understanding and we look forward to the opportunity to redeem ourselves y welcoming you back to China World Hotel soon.With renewed apologies.Yours SincerelyAlfred ZhuangFront Office ManagerMr. Ulrich Niemann.DirectorPeople-People Exchange Co.Dear Sir or Madam:Friday 22nd SeptemberMany thanks for your fax dated 7th September address to General Manager concerning the problems you experienced during your last visit from 29th-30th August. Mr. Ford, our General Manager is away on leave at present and therefore I have taken the liberty of replying to you on his behalf.Mr. Niemann, please accept our sincere apologies for the problems you have experienced - 8 / 21our policy, which you were unfortunately wrongly informed as a newnpolicy, stands that those Golden Circle members who are eligible for upgrades may book through any channel, subject of course to room availability. I have subsequently taken appropriate steps to ensure that none of our other eligible Golden Circle guests are similarly inconvenienced in future.I have also noted your comments concerning our housekeeping Staff and their lack of English andbasic courtesy and I assure you that we will be intensifying our training efforts in both those areas in an effort to improve our standards.It is only through feedback such as your own that we can judge ourselves honestly and enhance the overall experience for you, our valued guest and therefore I thank you for taking the time to put pen top paper.We are normally very proud of the service which we offer at China World, and thus, in an effort to redeem ourselves, we would like to offer 9 / 21you one nights complimentary accommodation when next you visit Beijing. To this end, I would be grateful if would contact me personally and I will gladly make the necessary arrangements on your behalf along with any specific requirements you may have.My apologies once again and I look forward to welcoming you back to China world Hotel in the near future.RegardsAlfred ZhuangFront Office Manager道歉信 Letter of Apology我们在工作或生活中，有时难免会犯一些错误，写封致歉信就显得很有必要。道歉信通常包括以下内容：表示歉意；道歉的原由；出现差错的原因；提出弥补措施；请求原谅。写道歉信的语言要诚挚，解释的理由要真实，不要显出丝毫的虚情假意。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。写作三步走：表示歉意-说明具体原因、提出补救办法-再次致歉、希望得到理解10 / 21Tips:在写作过程中，尽可能提供比较合理的理由。如果违反生活常识将导致扣分。在解释完原因后，尽量提供一个合适的补救办法，使行文更加完满。订阅收藏考研英语写作范文 100篇系列文章Directions:You are invited to a dinner at a friends house, but you are not able to attend because of the preparation for a coming examination. Write a letter to your friends to express your apology, explain your reason, and suggest a meeting at another time.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use Li Ming instead.Do not write the address.范文：Dear Anne,Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is 11 / 21much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward? If so, please dont hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.Please allow me to say sorry again.Regards,Li Ming译文：亲爱的安：感谢你邀请我于明日晚上与你和你的家人共进午餐。可是，我非常遗憾地告诉你我无法赴约，因为我将忙于准备后天的一门重要考试。错过了这么一个欢乐的聚会我深感遗憾，我希望你们能度过一个愉快的时光。对了，在我考试后我们可以见一面么？如果可以的话请随时给我打电话，我非常期待能和你愉快地聊天。请允许我再一次致歉。12 / 21您真诚的，李明闪光词汇及词组：occupy: v. 占用，占get-together: n. 聚会，联欢会hesitate: v. 犹豫，踌躇drop sb. a line: 给某人打一个电话preferable: adj. 更好的，更可取的long for sth: 渴望万能句型：Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot.I feel terribly sorry for missing the chance of.Is it possible for you and me to have a private meeting afterwards?If so, please dont hesitate to drop me a call about your preferable date.Please allow me to say sorry again.Directions:You failed to finish an important task 13 / 21assigned by your professor because of a severe illness. Write a letter to your professor tp express your apology, explain your reason, and suggest a solution to make up the loss.You should write about 100 words on ANSWER SHEET 2.Do not sign your own name at the end of the letter. Use Li Ming instead.Do not write the address.范文：Dear Prof. Patent,I am very sorry to inform you that I did not manage to complete the book report you assigned last week, due to a sudden illness falling upon me a few days ago. For the past few days I have been in hospital with a continuous fever, which has thus prevented me from any academic activity. I hereby submit the doctors note.I would be very much obliged if you could grant me another week for the task, as my health is turning better.Hope you can understand my situation and 14 / 21accept my apology.Yours faithfully,Li Ming译文：尊敬的 Patent教授：我非常遗憾地告知您我没有完成您上周布置的读书报告，因为几天前我突然生病了。过去的几天中我一直持续高烧，住在医院，因此无法进行任何学术活动。随信是医生的诊断书。 如果您能再给一周时间来完成它我将感激不尽，因为现在我的身体正在好转。 希望您能理解我的处境并接受我的道歉。您真诚的，李明闪光词汇及词组：assign: v. 分配，指派fall upon sb: 降临到某人身上continuous: adj. 持续的prevent sb from sth/doing sth: 使某人不能做某事hereby: adv. 因此，据此submit: v. 提交，递交obliged: adj. 感激的15 / 21grant: v. 同意，准予万能句型：I am very sorry to inform you that I did not manage to complete.due to.I would be very much obliged if you could grant me another week for the task.Hope you can understand my situation and accept my apology.Apologize letter _ business English_ by LQYDear Sir or Madam,Im writing this letter to apologize to you. Im so sorry that we made a mistake about the shipment of vacuum cleaners.Those vacuum cleaners we sent to you were meant to be sent to European countries, but as the old worker was retired, the new one wasnt so experienced. Besides, the model number and the price of goods in March and July are so similar that the worker mistaken them.I am awfully sorry for this and we promise you a replacement shipment. We will also give a 10%16 / 21discount to compensate.I do apologize for any inconvenience this may cause you and I will try my best to avoid the same accident happening again.道歉信是人们经常使用的一种书信文体，用以表达自己的歉意，查字典范文大全特意为大家整理了关于道歉信范文的相关材料，希望对您的工作和生活有帮助。Letter of Apology. Sample StudySample IDear Susan,Im very sorry that I was out when you came to see me yesterday evening. Im afraid Id gone to the pub with some friends and didnt get back until 12 oclock. I wish I had known you were in Luoyang as you could have come with us. It would have been a good introduction to the night life!Anyway, I will call on you at 10 oclock on Saturday morning at your hotel. We can have the day together, if you have nothing else planned? Ill show you some of the places of interest that you may not have seen.17 / 21Please let me know if you will be available on Saturday morning.Best wishesChen ChengSample IIDear Mary,Im very sorry for not having replied to your July 6th letter sooner. When your letter arrived, I was in Beijing. As my secretary couldnt forward it to me, it has been lying on my desk until I got back.Thank you for all your news. It is good to know that your company has agreed to sign the contract to continue the cooperation with us. And we surely will have a bigger success in the near future.Look forward to catching up and once again apologize for the delay.Sincerely,Tom英语道歉信范文及常用句式道歉信是指因过失或疏忽做错了事，给别人带来18 / 21了麻烦或损失，发觉后要立即写信给对方赔礼道歉时写的信件。道歉是一种礼貌，道歉信要写得坦率，诚恳。道歉信通常包括三部分内容：1、表示歉意，道歉的原由；2、出现差错的原因，提出弥补措施；3、请求原谅。语言要诚挚，解释的理由要真实。好的道歉信不仅会取得对方的谅解，还会增进彼此的感情。写作三步曲：表示歉意说明具体原因、提出补救办法再次致歉，希望得到理解。注意：理由要尽量合理，违反生活常识将导致扣分；尽量提供一个合适的补救办法，使行文更加顺畅。范文解析：Directions: You were unable to attend Mr. Smiths examination on International Business English Writing because you got sick that morning. Write a letter to express the reasons for not being able to attend it and apologize.Write the letter with no less than 100 words. Do not sign your own name at end of the letter. Use Wang Hua instead. Do not write the address.Dear Mr. Smith,I am indeed very sorry that I missed the 19 / 21examination on International Business English Writing you gave last Friday. I feel awful about it and wa