国际商务礼仪学生复习题

精品文档 1欢迎下载 国际商务礼仪复习题 I I TrueTrue ofof FalseFalse QuestionsQuestions 1 Arriving 10 15 minutes late for a business appointment is not uncommon in France 2 Women can not work alongside men except in the medical profession in Saudi Arabia 3 You can engage in conversations about religion and politics in Saudi Arabia 4 Showing up late for business meetings in Australia helps to make a great impression 5 Advance reservation for visiting professional personage with business or government office is required in Australia 6 You can sign a contract or write others name in red ink in South Korea 7 South Koreans are usually friendly and negotiations can be very easy 8 Korean women traditionally keep their family names after their marriage 9 It is ok to pass things with your left hand in India 10 Never touch someone else s head in India because the head is considered the seat of the soul in India 11 Modesty is important in the way you dress speak and carry yourself in South Korea 12 Brazilians like to be early for an appointment 13 In business negotiations Russians view compromise as a sign of weakness 14 Don t praise or reward anyone in public in Russia as it may be viewed with suspicion or cause envy and jealousy 15 You think you should avoid asking questions at an interview because it is rude to interrupt the interviewer by doing so 16 It is ok for you to complain about your former boss during an interview given by a competing company 17 The dress code in the business world is very conservative This means nothing flashy and provocative too causal too tight 18 Men have no choice but a suit and a tie Although there are many variations on the style of the suit they are still very monotonous 19 When you discuss business with your customers you may not pay attention to your behavior and that business etiquette plays an important role during business communications 20 When we talk with a stranger we usually use Sir when he is a man and Miss or Madam for a woman 精品文档 2欢迎下载 21 As a representative of your company you want to ensure that you make the best impression on potential clients and that means having at least a basic familiarity with the customs and practices of the region 22 While making introduction men should rise while women may remain seated 23 You should always stand up to greet and shake hands with visitors entering your office 24 There is always at least one formal reception dinner either for welcome or for farewell 25 You should always turn off or silence your cell phone before heading into any job interview 26 No matter what type of level of job you are applying for you should always go out of your way to greet the receptionists and secretaries with sincerity 27 The correct way to butter bread is to cut it with knife first and then butter and bite it 28 At any dinner party dishes can be served and removed from where it is convenient 29 To the left and above your plate will be the glasses you will be using during the meal arranged from left to right in the order that they will be used if several wines are to be served to accompany different courses of the meal 30 It is improper for a woman to apply lipstick at the table after a meal 31 After the completion of a formal dinner place the knife across the fork across the plate with the knife blade facing outward 32 Showing respect for seniority and recognizing the hierarchical structure are vital for establishing and maintaining strong business relationships in Russia 33 It s polite to make a business appointment before 10 a m or after 5 p m in Germany 34 Punctuality is extremely important to a German businessman 35 It is customary for Australian businessmen to exchange gifts at first business meetings 36 Deadlines should not be rushed Making decisions is often a slow and thoughtful process in Indian culture 37 When you know a company you are interviewing with is having a casual day on the day you are interviewed it is best to dress down for the interview 38 Casual Friday means I can jump out of bed and dress myself casually to work Anyway Friday is when we can set free from company dress code 精品文档 3欢迎下载 39 In job hunting first impressions are critical Complex accessories are necessary to impress the interviewers 40 Professional dress code standards are alive and well in major financial and executive management and anyone who aspires to top management knows that your personal appearance counts 41 Firm handshakes are reserved for men at the beginning of a meeting while loose ones for ladies at the end of a meeting 42 If you are introducing someone who has a title Doctor for example include the title as well as the first and last names in the introduction 43 You should pay attention to International Protocol because some cultures dislike physical contact even handshakes 44 All the individuals in international business activities are supposed to be equal in taking the responsibility of observing the same business etiquette regardless of their age gender race and nationality 45 The customary way of greeting is a bow in Japan 46 The emphasis in Japanese business culture is on the act of gift giving not the gift itself 47 A yes may mean a lot of things in Philippines therefore one should be aware of the subtleties of a particular conversation 48 When you visit customers colleagues and other associates you can feel free to read any documents cards etc on their desks 49 Filipinos thrive on interpersonal relationships so it is advisable to be introduced by a third party 50 Do not rush deals South Africans are very casual in their business dealings II II MultipleMultiple ChoiceChoice QuestionsQuestions 1 When being introduced to a person who is physically challenged such as missing the right hand what should you do A Nothing wait for the individual to offer their left hand first B Smile make eye contact but avoid handshaking it is not necessary C Proceed as usual only making the left hand adjustment if they initiate D Immediately offer your left hand to establish a comfort position for them 2 How long should a handshake last A As long as the introduction itself B Long enough so that the other can have a deep impression of you 精品文档 4欢迎下载 C End before the introduction is over D It doesn t matter 3 Should a man wait for a woman to initiate a handshake A Of course Lady First is a firm rule on all occasions B Not in a business setting There is no preferential gender in the business arena C Only wait for an old lady to initiate a handshake D Only wait for a young lady to initiate a handshake 4 You are talking with a group of four people Do you make eye contact with A just the person to whom you are speaking at the moment B each of the four moving your eye contact from one to another C no one particular person not looking directly into anyone s eyes D three of the four 5 When you receive a business card what should you do A Put it away immediately into your pocket B Put it in a wallet that will be put in your back pocket C Read it carefully and place it on the table in front of you D Put in a card case immediately 6 A receptionist should understand the importance of the job as keeper of the gate and the voice of the company greeting the public and observe the following behavior guides EXCEPT A A receptionist should dress conservatively B A receptionist should wear makeup properly if a lady usually a lady and have his her hairstyle neatly and conservatively done C A receptionist should not eat chew gum smoke or drink at the receptionist desk D A receptionist should read newspaper at the desk or magazines 7 When you greet a visitor in your office you should A say nothing and let her him sit where she he wishes B tell her him where to sit C say Just sit anywhere D say nothing and let her him stand there 8 You have forgotten a lunch with a business associate You feel terrible and know he is furious You should A write a letter of apology B send flowers C keep quiet and hope he forgets about it D call and set up another appointment 精品文档 5欢迎下载 9 In a job interview it is better for you to ask questions about A job duties management style B vacation sick leaves C salary and bonus D lunch breaks and so on 10 To be prepared for a job interview you should collect and neatly arrange your important papers in a nice briefcase or portfolio that include the following EXCEPT A cover letter B resume C work samples D driving license 11 The recognized business colors are A yellow and white B red and black C black and gray D pink and blue 12 In some countries people tend to have a casual attitude toward time so what will you do for your appointment A You d better be a little bit late but no more than 5 minutes B Always be punctual C You can be 15 minutes late as it is socially polite D You can be 10 minutes earlier 13 Where to put toothpicks served for the finger food during the cocktail party A Put them at the nearby plate B Hide them in the pocket C Throw them in the toilet D Look around and find the sign of plate to put them 14 You are the host of a cocktail party If you find one of the guests is alone you should A approach him and keep on talking with him B quickly greet him and then turn to the other guests C greet him and introduce him to the other guests D let him alone because the guest may wish to have a rest 15 It is casual Friday but you will meet with an important client How do you dress yourself A As you normally would on Friday the concept of casual Friday is well understood B A bit nicer than you would normally on Friday but not in anything special C Appropriate for a business meeting 精品文档 6欢迎下载 D You don t give much thought to your dress at all and get dressed quickly and simply 16 You have a business meeting scheduled but you are running a little late Your clients have been waiting about 5 minutes already What do you do A Leave what you are working on and meet with the clients B Tell your assistant to tell the clients you ll be there in a few minutes C Quickly finish what you are doing then begin the meeting D Go and see the clients yourself tell them you are running late and will be finished soon 17 It is said you should make business calls during the time of office hours most people are freshest to receive them When is it A 8 a m to 10 a m B 10 a m to noon C 1 p m to3 p m D 3 p m to 5 p m 18 You re in a restaurant and a thin soup is served in a cup with no handles To eat it you should A pick it up and drink it B use the spoon provided C eat half of it with a spoon and drink the remainder D blow on it if it is hot 19 You re at a table in a restaurant for a business dinner Midway through the meal you re called to the telephone What do you do with your napkin A Take it with you B Fold and place it to the left of your plate C Loosely fold it and place it on the right side D Leave it on your chair 20 While having a dinner food is passed A clockwise B counter clockwise C across the table D the way one wants 21 In Brazil men shake hands when greeting one another while maintaining steady eye contact How do women generally greet each other A Shake hands B Kiss each other on the cheeks C Shake hands and then kiss each other on the cheeks D Kiss each other on the cheeks and then shake hands 精品文档 7欢迎下载 22 What is a good conversation topic in Brazil A Football B Argentina C Politics D Religion 23 In Brazil when making a business appointment how long in advance should the appointment be made A There is no need for an appointment B Three days C One week D Two weeks 24 Which hand gesture should not be used in Brazil A OK gesture B Thumb up C Hand shake D Thumb down 25 If you want to do business with Russian which of the following behaviors is customary before making a trip to Russia A Inform the prospective company of your intended business proposals and objectives B Describe your products in details to the prospective company C Ask the prospective company to meet at the airport D Bring expensive gifts to the prospective company 26 Generally to begin a meeting who will open the discussion in Russia A The head of the organization B The special public speaker of the organization C The designated ambassador of the organization D It depends 27 When negotiating with a German businessman you d better A talk about some family issues first B talk about sports first C praise their beautiful suits D get to the point directly 28 When we introduce people in Germany it s polite to introduce first A senior or men B senior or women C children or women D children or men 29 When you meet a German for the first time you re expected to bring 精品文档 8欢迎下载 A a box of chocolate B a bouquet of flower C nothing D a bottle of wine 30 When you visit Australians the best time for business activities is A from March to November B from December to February C from March to May D from June to August 31 Which gift should NOT be brought with us if invited to an Australian businessperson s home A a bottle of red wine B a box of DOVE C a bunch of flower D a rabbit toy 32 When will many Korean businessmen take vacation A Mid July to mid August B January to March C Mid September to mid October D June to July 33 Which is a good topic with Korean businessmen A Korean war B Communism C Personal life D Local culture 34 What is the meaning of Namaste in Indian A Goodbye B Thank you C Have a good day D I respect you 35 Which of the following statements is not true regarding doing business with Indian Business men A Indian men do not generally shake hands with women out of respect B Do use titles whenever possible such as Professor or Doctor C Do refuse any food or drink offered to you during business meetings D Indians appreciate punctuality but may not reciprocate it Try to be flexible 精品文档 9欢迎下载 36 What does an ok sign mean in Japan A Fine B Success C Over D Money 37 What is the core of the Japanese culture A Ambition B Politeness C Collectivity D Hierarchy 38 Which of the following statements is not true regarding gift exchanging in Japan A Gift giving is common in Japan B Gifts usually are opened in the presence of the giver C Gifts are usually wrapped D White flowers should be avoided 39 Which of the following topics shouldn t we choose when communicating with Thais A The delicious food in their country B The pleasant holiday experience C The rumor about the king and the royal family D The famous tourists sites 40 Why do Russian businessmen women sometimes lose their temper walk out of the meeting or threaten to terminate the relationship A They get angry B They attempt to coerce you to change your position C They just want to have a cup of tea D They are joking 41 You are at a business dinner when someone toasts you What should you do A Say thank you and take a sip of your drink B Stand up and give a short speech C Stand up and return the favor by giving the toaster his or her own toast D Smile but do nothing more 42 When is it appropriate to take a cell phone call during a business lunch A When you excuse yourself from the table and talk in another part of the restaurant B When the call concerns those you are having lunch with i e the call is from the boss 精品文档 10欢迎下载 C Only when you make the call very brief and apologize to your lunch mates D Never 43 When should you arrive at a business meeting A No more than 5 minutes before the meeting time B 30 minutes before the meeting time so you can get your footing on the meeting space C No more than 10 minutes before the meeting time D At the exact meeting time so you don t inconvenience anyone 44 At a business lunch when can you begin talking business A As soon as the food order is made B As soon as everyone arrives at the table and has exchanged pleasantries C As soon as everyone has chosen a menu item to order but before the order is made D As soon as food is ordered and pleasantries are exchanged as long as everyone knows the lunch is a working one 45 In a business