邮件写作的基本技巧ppt课件.ppt

Email的语气语气是商业书信文字上一个重要的问题 语气可使写信人的态度跃然纸上 亦便于使收信人理解并作出回答 和气生财 写邮件要礼貌友好 尽量多使用类似以下的词组 Pleasekindly Kindlybeinformed Thanksforyourattention ThankyouMayIYouareinvitedIlookforwardto IfyoucanIfyoulikeThankyoufor Wouldyouliketo Youmaywant Wellnoted Wellreceived 来看看一封来自客户SIQ的邮件 DearJanet IamgladtoannounceournewinspectionrequestatMOBILETRONELECTRONICS NINGBO AsusualthetermisquiteshortandIhopeyoucouldmanagetoconductinspectionon14 July ThisnewclientHIDRIAPERLESisalsoveryimportantcompanyandwecanexpectregularinspectionsinthefuture too AtthismomentIcansendyouonlyInspectionRequisitionFormandourRequestandsomedataconcerningshipment QualityControlPlanwillbeavailablelater Ihopeyouwillgetitonyourcomputertomorrowmorning Thereareseveralgroupsofproductstobeinspected QCplanrequiresseveralchecksandIsupposeitwilltakemorethanoneday IkindlyaskyourinspectortostudydocumentationverycarefullyandreportallnecessaryfindingsintheInspectionReport givingreferencestotheControlPlan AsIknowthereferencesamplesarenotavailableyet thusinspectionhastobeconductedaccordingly Samplesforcomparisonandfunctionalcheckswillbesenttothemanufacturerlaterforthenextinspection Ifanythingisnotclearenough pleasedonothesitatetocontactmepriorinspection Bestregards 开头和结尾的亲切语气 开头 Goodday GoodmorningLongtimenocontact Howareyou Thankyouforyourreply email Thanksforthedetailedinformation Thankyouforyourpromptresponse Ihopealliswellwithyou Sorryforthelateresponse 介绍 Howareyou ThisisSallyfromHQTS andI mworkingwithJulie Iwillfollowupyourordersinfuture Verynicetocontactyou 开头和结尾的亲切语气 结尾 Shouldyouhaveanyquery plsfeelfreetocontactus Ifyouneedfurtherinformation ofmoredetailspleasefeelfreetocontactmeatanytime Ithankyouforallyourtime kindeffortsandassistance Onceagain thankyouforallyourkindefforts timeandcooperation itisverymuchappreciated Haveagreatday Haveaniceweekend Ihopedonotbotheryoutoomuchwiththiscase 在拒绝客户时 尽量创造积极的语气 试比较下列的句子 Ourpoliciesdonotallowustograntyourrequest Tograntyourrequestwouldbeagainstcompanypolicy Ifweadjustedyourunwarrantedclaim wewouldhavetodothesamethingforothers Ipersonallywouldliketomaketheadjustment butIamjustonesmallcoginagiantwheel Wereceivedyourrequest however wewillnotbeabletograntit 请注意上述句中but和however的使用 这类词是坏消息的信号 例子一 Weregrettosaythatwecouldnotchangetheformalinspectionreportwhichhasbeenapprovedbyourtechnicaldepartment Youmayeditourreportasyouwantwhichwesenttoyou Asathird partyinspectioncompany ourreportjustreflectstheactualfindingson site andwehavenorighttodecidewhetherthegoodscanbeshippedornot Ifyouthinkthegoodscanbeshipped youcanshippthegoodseventhoughourinspectionreportrejectedthegoods Ourcompanyhastherulesregardingformalreportcontrolled Hopeyoumayunderstand Ifyouneeded Icansendyouthereportwithworddocument 模棱两可的语气可以将事实与意见分开 减轻责任 Thebrokenpartswereprobablycausedbytransportation 处理投诉 Asyouknow theinspectiondatewillbetomorrow wehavecheckedwithoursupervisor itisalittledifficultforustosendthereporttoyoubytomorrow2PM butwewilltryourbesttosendyouthereportearlier anyproblem 其它表示模棱两可的词语举例如下 Asourreports recordsindicateTothebestofmyrecollectionsAsIunderstandit有些情态动词本身含义就模棱两可 例如 AlmostMightCouldWell maybeMayormaynotbe还有一些副词 likely practically probably 修饰语气词 语气转折词 Sequence顺序ThenInadditionFirst second thirdNextThenextinthisseriesBesidestheseContrast对比UnlikeDifferentInspiteofOntheotherhandOnthecontraryHoweverContraryto Similarity相似LikeThesameSimilarCloseAlsoExplanation解释ForexampleForinstanceAlsoToo 修饰语气词 语气转折词 Causeandeffect因果ThenAsaresultForthisreasonWhatfollowedThereforeThusBecauseof Email中忌讳的语气 不能使用带有长官语气的短语IdemandImustdemandYoumustYoushouldIinsistIrequire Email中忌讳的语气 不要推卸责任 牢骚满腹 例如 Icannotunderstandwhyyou YouhavefailedtoYoumadeaninexcusableerrorNoexcusewillbeacceptedAwrongactionhasbeentakenUnsatisfactoryperformance SampleA ThosetwoCKLaredifferent butwhyyoutellmeitisthesame Plskindlycheckpoint 3 4 5 4 6 3andsoon anyway weusetheCKLuploadedonAug 16 itseemsmorefitfortheinspection Plskindlycheck PlskindlyadvisemeintimeiftherearetwoCKLintheBMS itwilldogoodforinspection Asyouknow CKLisimportantfortheinspection PlskindlyinformmeiftheCKLreviseafter18 00pm Thanksforyourkindattention SampleB Plskindlyletmeexplainthesituationofthisinvoiceforyou YoumusthaverememberedlastweekyourorderPO225 1ABSCASE MsAmyrequestedusforthisinspectionandwedidarrangetheinspectionbutontheinspectiondayaboutatnoon 11am MsAmyinformedusforcancelingthisinspection SampleC DearAnn Thanksverymuchforyourpromptreply PlskindlynotedIwillforwardthedetailstoyouon8thSep AlsoplskindlynotedwehaveanofficeinShenzhen IwillaskourQCtocontactMrxiechunhuiwhenhearrivetheHuizhoucity Anyqueryplsfeelfreetocontactus SampleD Connie Iapologizefortheinconvenienceandtroublebroughttoyou Iresendthereportfrommypersonalmailbox plskindlyhaveacheckandadvisewhetheryouget