酒店英语口语---making-reservations-1PPT课件.ppt

UnitOneMakingReservations 1 Leading in Formosthotels ReservationisadepartmentseparatefromtheFrontDesk Thereservationistisresponsibleforreceivingandprocessingreservationsforaccommodations Itmaybethefirstcontactthatthehotelcouldmakewiththeguestsanditwillleaveanimportantimpressiononthecustomers Thinkcarefullyandtrytoanswerthefollowingquestions Usuallyhowmanytypesofroomsarethereinahotel Whatdoesareservationcallinclude 2 TeachingObjectivesandRequirements TohaveagoodcommandoforalEnglishofReservations Tomasterworkingproceduresforroomreservations Togetacquaintedwithreservationist sjobandsometermsonmakingreservationsTobeabletocompletethereservationform 3 4 Tocompleteareservationform youneedtoknow ThenameoftheguestTimeofarrivalanddepartureTheaddressoftheguestThetelephonenumberoftheguestTheroomtypethattheguestrequiresThecorrespondingratefortheroom 5 UsefulWords Expressions 6 HolidayInn假日酒店AdvanceReservation预订部reservationist预定处值班员singleroom单人间standardroom标准间 UsefulWords Phrases 7 UsefulWords Phrases dailyrate常价 普通价specialrate特价 优惠价roomavailability客房预订情况deposit押金bookingrecord预定记录 8 UsefulWords Phrases fullybooked房间预订满了incase以防万一off season淡季peak season旺季minimumprice最低价maximumprice最高价 9 UsefulExpressions Can MayIhelpyou 2 Justamomentplease I llputyouthroughtotheFrontDesk 3 HowmanynightsshouldIbookitfor 4 Couldyougivemeyournameplease 10 5 Ihavejustconfirmedonesingleroomwithbreakfastforyou 6 Couldyoupleaseconfirmyourbookinginwritingassoonaspossible 7 Wouldyoulikeustoputyouonourwaitinglistandcallyouincasewehaveacancellation 11 8 CouldIrecommendanotherhotelthatisnotfull 9 Holdthelineplease Iwillputyouthroughrightnow 10 Wherewouldyouratherliketobe inthedowntownorinthesuburbs 11 Amoderatesingleroomatthemomentwouldrunyoubetween 35and 55 12 Exercises Tripleroom Exercises 13 Doubleroom 14 Twinroom 15 Exercise Singleroom 16 Suite 17 Juniorsuite 18 Familyroom 19 Connectingroom 20 Loungeorparlor 21 Duplex 22 Functionroom 23 人们以不同的方式预定房间 有的给饭店写信预定 有的亲自去饭店预定或给饭店打电话预定 不过用电话预定房间的客人通常得补寄一份书面的确认 还有人发电报预定 Peoplemakereservationsindifferentways somesendreservationletterstothehotel Othersgodirectlytothehoteltobooktheirroomsorcallthehoteltomakereservations butfortheguestswhomakereservationbytelephone theyusuallyneedtoconfirmtheirbookingsinwriting Stillotherstelegraphthehotelforrooms Translations 24 近来饭店预订业务有一项新的发展 那就是建立电脑控制的预定网络 把联号饭店的各个分号连接起来 还可以跟航空公司的机座预定系统及一些重要旅行社的办公室的计算机终端连接起来 这一新发展极大地便利了顾客的预订手续 Arecentdevelopmentinthehoteladvancereservationsbusinessistheintroductionofacomputerizedreservationnetworklinkingthedifferenthotelsinahotelchainwitheachother withmajorairlineseatreservationsystemsandwiththecomputerterminalsintheofficesofimportanttravelagencies Thustheguest sreservationisfacilitatedgreatly 25 接到预定请求后 预订员要首先检查一下饭店的预订情况 看看在客人指定的日期里 店方有无空房 如果店方能接受客人的预定 预订员就要填写一份预订单 并把有关情况记载在预定日志中 Whenareservationistreceivesabookingrequest he shefirstchecksthehotel sbookingrecordtoseeifthehotelhasanyvacantroomsdur