英文模板 - 客户抱怨篇2

Complaining about errors in billing Dear Ms Bland Thank you for your order number 354 Statement Item 1 20 kg Australian standard cotton no 764844 90 Item 2 80 kg Egyptian cotton no 231126 650 Item 3 60 kg Merino wool no 459998 450 TOTAL 1 190 Please save or print this email for your records Yours sincerely Abrams Customer Services Dear Abrams Customer Services I received your statement today but there is an error on it Item number 3 is a charge for 60 kilos of wool no 459998 Please check your records We never received this item I wrote to you on January 19 to cancel the order Your secretary told me the order was canceled I will send you a check for the correct amount Yours sincerely Janet Bland Accounts Manager Webber Dear Mr White Thank you for your order number 23897 Invoice 4 X Australian Chardonnay Cost per bottle 12 46 Total number of bottles 4 4 X Australian Chardonnay Cost per bottle 12 46 Total number of bottles 4 Total 99 68 You can pay by check or credit card Please make checks payable to Jones and Sons Please save or print this email for your records Yours sincerely Sales Department Jones and Sons Dear Jones and Sons I am writing to query the figures on the bill I received yesterday Order number 23897 According to this bill I owe 99 68 In fact as you can see you have overcharged me On December 9 I ordered four bottles of Australian Chardonnay at 12 46 each making a total of 49 84 This figure is quoted twice on the bill the charges are for the same date We are waiting for your confirmation before going ahead with payment of the bill Yours sincerely Nicholas White If a company is writing to query the figures it is making sure that the numbers are accurate or correct After I am writing you use to infinitive For example I am writing to query the figures in your sales report You use According to I owe to refer to the information that tells you about the amount of money you have to pay a person or company For example According to this bill I owe you 10 000 According to George I owe you 50 If you say You have overcharged me you tell someone that they have asked for too much money for something You overcharge someone by a certain amount and or for a particular item If you are asked for less money than the cost of the item you use undercharged For example You have overcharged me for the last delivery by 200 You have undercharged me by 20 for this order You say I ordered at to describe the items you bought and the cost per item You say making a total of to talk about the complete number or cost of a set of things For example I ordered ten books at 12 a book making a total of 120 This figure is quoted means that the number appears in writing on a document For example This figure is quoted on your bill You say We are waiting for your confirmation before going ahead with payment of the bill when you will not pay for anything until information has been checked by the reader You need ing after the preposition before You use with noun after going ahead Greeting If you are complaining to a small company you can write just the name of the company here If it is a big company you can write to Customer Services the department that usually deals with complaints Where possible find out the name of the person in the company you need to write to so they can take action to solve your problem more quickly Useful Language Dear Jones and Sons Dear Abrams Customer Services Explain the problem Begin by saying that you are writing to complain about an error Be specific Give details about any documents you need to refer to For example put a date or reference number Be direct but polite Useful Language I am writing to query the figures on the bill I received yesterday Order number 23897 I am writing to tell you that there is an error in the statement I received from you on February 2 Details of error Give full details of the error clearly and carefully Include any information which will help the company find and correct the error For example name reference number cost of items date of order Useful Language According to this bill I owe 99 68 On December 9 I ordered four bottles of Australian Chardonnay at 12 46 each making a total of 49 84 You have overcharged me We never received this item Find a solution Say what you are going to do For example you will wait for them to send you a new correct bill or you will pay only the correct amount Useful Language We are waiting for confirmation before going ahead with payment of the bill We will wait to receive an amended bill from you I will send you a check for the correct amount Closing When you write a complaint to a company use a formal greeting at the start and a formal complimentary closing at the end Useful Language Yours sincerely Yours truly Dear Smith and Co I am writing to query the figures on the bill I received two days ago Order number 20272 According to this bill I owe 479 96 In fact as you can see you have overcharged