客户满意度调查表中英文版.xls

Dear Sirs Thanks for your long time supporting and concerning In order to offer you better service and make our quality shipment and service best match your needs we developed this form please fill in the blank with any of your comments or suggestions we will listen to your opinions with an open mind thanks for your cooperation 调查目的 了解贵公司对XX公司所提供的服务满意程度 以改善本公司的服务素质 Purpose of Survey To understand your company s satisfaction level of our service provided so as to improve our service standard 请阁下填写该问卷后 发送到 After filling out the survey form please send to via email 客户名 Customer Name 日期 Date 地址 Address 姓名 职位 Name Title of person 产品型号 Product model No 以下栏由XX公司填写 The following information are to be filled out by XX company 客户回复日期 Date of Customer reply 填写项目点数 No of the items filled 得分总数 Total Score 客户满意度达成目标 85 结果 合格 不合格 Result Pass No Pass 业务部主管 Sales Manager 总经理 General Manager 总结 Conclusion 问题说明 1 非满意 5分 2 满意 4分 3 一般 3分 4 不满意 2分 Note 1 satisfied 5 score 2 satisfactory 4 score 3 just so so 3 score 4 not satisfied 2 score No Items 非满意 very satisfied 满意 satisfied 一般 just so so 不满意 not satisfied 问题点说明 由客户填写 description fill in by customer 1 产品品质 product quality 1 1 对品质异常 客诉 客退等 处理时效是否令贵公司满意 How is XX s response time in handling quality discrepancy including customer complaint 1 2 对异常的原因分析 改善对策机防止再发生措施等的有效性是否令贵公司满意 Hoe effective is XX s corrective action report 1 3 XX现有的品质管理系统是否达到贵司的要求 Does XX s quality management system meet your company requirement 1 4 就品质方面的相关事宜与贵公司的沟通途径和联络方式是否得当 且令贵公司满 意 Is our contact window relating to quality issue appropriate for your company 1 5 产品品质整体上是否令贵公司满意 含追溯标识 出货报告等 Does XX s product quality meet your requirements 2 市场应急性 Time to Market 2 1您认为PM在提供样品方面配合度如何 How effective is XX s prototype sample 2 2 您认为XX在达到贵公司要求的产量提升速度及数量方面的能力如何 What is your assessment on XX s abilities in ramping up yield rate 2 3 您认为XX在按要求交期变更方面的能力如何 How would you assess XX s flexibility to change according to your request 2 4 您认为XX总体交货和急单配合如何 How does PM perform urgent shipment or case 3 交货及价格 Delivery and Pricing 3 1 您认为XX在按时交货方面表现如何 How is XX on time delivery 3 2 您认为XX在回复交期方面表现如何 How is XX s response time in replying delivery schedule 3 3 您认为XX报价准时率如何 Are you satisfied with XX s response in providing quotation 3 4 您认为XX总体的交货配合度如何 How does PM perform on delivery 4 沟通方面 communications 4 1您认为XX的电话 传真和邮件系统的性能如何 Is our telecommunication system able to meet your company s requirement 4 2在与XX的业务人员的合作过程中 您认为他们的反应 专业度以及工作熟练度如何 Does XX s sales department meet your expectation 1 4 4在与XX的工程人员的合作过程中 您认为他们的反应 专业度以及工作熟练度如何 Does XX s engineering department meet your expectation 4 5在与XX的客户服务人员的合作过程中 您认为他们的反应 专业度以及工作熟练度 如何 Does XX s QA department meet your expectation 5 其它 Others 5 1 在与XX的合作过程中 您认为进出口方面的时效性及安全性如何 Are you satisfied with XX in handling the import and export matter 5 2 从整体来看 您认为XX作为一个供应商表现如何 How would you rate XX as a supplier on an overall basis 5 3 与其他竞争商相比 您对XX的整体满意度如何 How do you rate us against our competition 最后得分 Total score 总结Summary 从整体上来说 PM作为一个供应商 您认为它有哪些有点和缺点 In summary what would you say is XX strengths and weaknesses as a supplier 优点 strength 缺点 weaknesses 若要成为贵公司最好的供应商 您认为XX需要采取哪些措施 What would PM need to do to be your best overall supplier 4 客户满意度调查汇总表 项目 items 12345评分数Item of comments 客户 customer 产品品质 product quality 市场应急性 Time to market 交货及价格 Delivery Pricing 沟通方面 Communication 其它 Other Total 20 总结conclusion 备注 针对客户不满意的项目 由直接责任部门填写 客户反馈项目的改善报告 Remark The item of customer unsatisfactory the responsible department must fill up Customer issue Review Report 拟定 Prepared by 审核 Checked by Form No 客户基本资料表customer general information 客户名称 Customer Name 客户编号 Customer No 客户地址 Customer Add 电话 Tel 邮件地址 E mail Add 年销售额 sales Turnover 建厂日期 establish date 公司性质 Company type 欧资 Europe 美资 USA 日资 Japan 内资 China 其他 Others 可否转厂 factory transfer 可以 yes 不可以 No 出口 Export 联络人员 Contact person 采购部 Pur Dept 资材部 PMC Dept 品质部 QA Dept 关务部 Customs Dept 工程部 Eng Dept 财务 Acc Dept 产品行业 Product industry 产品范围 Product Range 工厂总面积 Factory Total Area 管理系统 management System 通过ISO9001系统 ISO9001 通过ISO14001系统 ISO14001 通过其他管理系统