商务英语(三级)培训教材.doc

Business English Training Data（Grade Three）1. Introductions and greeting1.1 Introducing yourself1. Dialogue A: Good morning. My names Liu Ming.B: Please to meet you, Ms Liu. A; Hello, Im Xu Yi.B: How do you do, Mr Xu?A: Please, call me Xiao Xu. A: Excuse me, are you Mr Yang?B: No, Im not.A: Oh, Im sorry. A: Excuse me, is your name Fang Ying?B: Yes, it is.A: Im Wang Qiang. Nice to meet you.2. Examples Finding out someones name are you Excuse me, Mr Zhou?is your name Introducing yourself Im Hello。 Xu Yi. My namesA: How do you do? Pleased to meet you.B: How do you do?Pleased to meet you, too.3. Practice1.2 Saying where youre from1. Dialogue A: Good morning. My names Fang Ming and Im from Shanghai.B: Im Wang Qiang. How do you do, Fang Ming?A: How do you do?B: Please go through to the lounge and help yourself to coffee. A: Hello. I dont think weve met. My names Liu XinB: Hi. Im Zhou Pei. Where are you from, Liu Xin?A: Guangzhou. I work in Shenzhen. And you?B: I came from Changsha, Hunan to be exact.2. Examples GreetingHow are you?Nice to see you. Responding to greetingsFine, thanks.Not too bad, thank you.Nice to see you, too.3. Practice Brown, American, New York. Jiang Wen, China, Beijing. David, Italy, Milan. Robinson, Germany, Munich. Zhou Peng, Shanxi, Xian. Wu Li, Shandong, Qingdao.1.3 Introducing other people1. Dialogue A: Hello,Wang Qiang. Good to see you, again. How are things?B: Just fine, fine. And you?A: Oh, not too bad. Wang Qiang, do you know Mr Liu, our new Personnel manager? Mr Liu, this is Wang Qiang, Hes from Jiangxi.C: Pleased to meet you, Mr Wang.B: Please, call me Wang Qiang.C: And Im Liu Ming.A: Have a seat ,Wang Qiang.B: Thank you.A: How about some coffee? Wang Qiang?Yes please. Cream and sugar, please.2. Examples Introducing other people This is Mr Liu.Id like to introduceDo you know Ms Chen.Have you met Giving information about other peopleShes from Germany.He works in Singapore.3. Practice Peter introduces Mary to Tom. Wang Mei introduces Mr Liu(sales manager) to Zheng Wei. Guo Jing introduces Mr Guo(her father) to Wang Qiang.2. Occupations2.1 Saying what you do1. Dialogue A: Good morning. BYD.B: Hello, this is Li Dong from Pilips. Could I speak to Mr Wang, please?A: Is that Wang Jicheng or Wang Bin?B: Im not sure. I want to talk to someone about installing equipment.A: Then you need to speak to Mang Bin. Hes an engineer. Ill transfer your call. A: I dont think weve met. Im Richard Lampl.B: Nice to meet you. My names Zhang Yue.A: please to meet you, Mr. Zhang.B: please call me Xiao Zhang.A: And Im Richard. What do you do, Xiao Zhang?B: Im in computers. Im a software engineer.A: Really. who do you work for?B: Im with ABC software.A: AhI need someone who can advise us about installing computers.B: Well, give me a call some time. Look, heres my card.A: Thank you. Ill do that.2. ExamplesAsking someone what does he(she) do.What do you do?Who do you work for?Who does he work for?What does he do?AnsweringIm aI work in Dept. 3. Practicelawyer sales manager secretary accountant executive typist engineer supervisor receptionist doctor administrator sales clerk2.2 Telephoning1. Dialogue A: Hello, this is 4221212.B: Hello, This is Gao Jing from BYD BATTERY. May I speak to Mr Wang? A: Just a minute, please.C(Wang Jicheng): Speaking.B: Hello, Mr Wang. This is Gao Jing from BYD BATTERY. I called last week about the computer system for our office.C: Sorry, Miss Gao. This is Wang Jicheng. I think youve got the wrong extension.B: Oh, could you put me through to Mr Wang Bin, please?C: Just a moment.D(Wang Bin): Wang Bin speaking.B: Ah, My names Gao Jing. I called you last weekD: Sorry, can you spell that, please?B: G-A-O-J-I-N-G. Gao Jing from BYD BATTERY. I called last week about the computer system for our office. D: Oh yes, I remember2. Examples Asking someone to spell a wordCan you spell that, please?How do you spell that? Asking someone to repeat a wordCan you repeat that, please?Can you say that again, please?3. Practice Answer phone.Introduce yourself. Say who you are and the name of your companyAsking the caller to repeat the informationRepeat the information/spell it. Ask to speak to (name) in (department).Ask the caller to hold the line as you put them throughThank the receptionist.3. Company3.1 Describing a company1. Dialogue A: Can you tell me something about your company?B: Were in the financial services business. Travelers cheques, charge cards, banking and that kind of thing. Im sure youve heard of usAmerican Express. The Head Office is in New York but we have offices all over the world. A: Who do you work for?B: Legend.A: Thats a computer company, isnt it?B: Yes, thats right. The headquarter is in Beijing, but I dont work there. I work in Xian. We have branches in over 40 cities.2. Examples Asking your partners companyWho do you work for?Is that an American company?Where are the headquarters?Do you have the branches in Europe? Tell about your companyI work for Goldstar Electric.Its a Japanese company.Its headquarters are in British.It has branches in France and Germany.3. Practice Siemens, Munich. Microsoft, Seattle. Nokia, Finland. Motorola, American. TCL, Shenzhen. Double Star, Qingdao.3.2 Talking about types of business1. Dialogue A: What does Coca-Cola make?B: It manufactures soft drinks. A: Dose Apple sells computers?B: Yes, it does. A: What services does McDonalds offer?B: McDonalds is in catering/ the catering business.2. Examples Third person singular and plural makes BYD/It batteries.manufactures makeNissan and Ford/They motor vehicles.manufacture Questions in the third personDoes Canon make printers? Yes, it does.Do Avon and Amwy manufacture cosmetic? Yes, they do. (No, they dont)What does Sony make?What do Nissan and Ford manufacture? 3. Practice Club Med, travel and tourism. Aiwa, electronics. Ponds, cosmetic. Panasonic, electrical appliance. 4. The place of work4.1 Giving directions1. Dialogue A: Oh, good morning. Ive got an appointment with Miss Li in the Personnel department.B: Ah, good morning. You must be Mr Zhang.A: Yes, thats right.B: Miss Li asked me to send you up when you arrived. Personnel is on the first floor.A: Thank you. A: Excuse me, Im looking for the Purchasing managers office. B: Oh, you mean Mr Liu? A: Yes. B: Well, go up to the fourth floor. When you come out of the lift, go left. Its the second door on the left. At the end of the corridor. A: Excuse me, where is Mr Tanoffice?B: Is that Mr Tan in Development?A: I think so.B: His office is on the fourth floor. Go up the stairs and turn left. At the end of the corridor.A: Up the stairs and left. Then right at the end of the corridor.B: Yes, its opposite the photocopying room. Look, Ive got to go up there myself. Ill show you where it is.2. Examples Asking for directions Wheres the conference room?Excuse me, Im looking for the Giving directionsGo up to the second floor right.Come out of the lift and turnGo down the stairs left. right.The canteen is the second door on the left. oppositeIts the photocopying room. next to3. PracticeReply. Asking for directions to the conference roomGive direction from reception.Thank the receptionist.Reply.4.2 Taking a message1. Dialogue A: BYD, good morning.B: Good morning. This is Shang Chunjing of Pilipls . Could you put me through to Mr Wang, please?A: Im afraid hes not in today. Hes at the warehouse. Can I take a message? B: Yes, please. Could you ask him to call me back? A: Of course. Whos calling please? B: My name is Shang Chunjing and my number is 8888888. A: Oh, can you spell that, please? B: Yes, thats S-H-A-N-G-C-H-U-N-J-I-N-G. A: S-H-A-N-G-C-H-U-N-J-I-N-G. B: And my number is 8888888. A: 8888888. Right, thats Miss Chang of Pilipls. B: No, Miss Shang of Pilipls. A: Sorry. Ill ask Mr Wang to call you back. B: Thank you very much. A: Youre welcome. A: Hello, Marketing Dept.B: Hello, could I speak to Mr Deng, please?A: Im afraid hes busy at the moment. Hes in a meeting with a client. Could I take a message?B: Yes, please. Could he call me when hes free?A: Certainly. Could I have your name and number?B: Of course. My name is Guan Ying, and my number is 8753222.A: Thats MissGuan on 8753222. Fine, Ill pass your message on to him.B: Thank you very much.A: Thank you for your calling.2. Examples Asking to speak to someoneCould you put me through to Mr Deng, please?Could I speak to Mr Deng, please? Saying someone is not there or is busy afraid shes not here at the moment.Im Can I take a message ? sorry hes busy at the moment. Saying you want some one to call you backher Can you ask to call me back?him3. PracticeAsk to speak to someone. Apologize. They are busy. Offer to take a message.Ask for them to call you back.Ask for callers name and number.Repeat callers name and number. Finish call.Give your name and number.5. Day-to-day work5.1 Talking about your work1. Dialogue A: How are you, FangYing? B: Not bad. Thanks. And you? A: Fine. Have you been getting on well with your work? What does your daily routines like at new company? B: Well, I start work at 8:30 a.m. and finish at 5:00 p.m., Lunch hour begins at 12:00 and finishes at 1:00 p.m. A: Do you work on Saturdays? B: Offices are normally closed only on Sundays.2. Examples Ask your partners questions: What time do you start work? When do you finish work? Whens the lunch break? Do you have other breaks? Do you work on Saturdays? When do you take your holiday? Tell your partners working times. We start work at 9:00 a.m. and finish at 5:00 p.m. Office hours are usually from 9:00 a.m. to 5:00 p.m. Lunchtime begins at 1:00 p.m. and lasts one hour. Lunchtime begins at 12:00 and finish at 1:00 p.m. Lunchtime are normally from 12:00 to 1:00 p.m. Office hours are usually open from Monday to Friday. Office hours are normally closed on Sunday.3. Practice 5.2 Giving advice1. Dialogue A: It takes me an hour to get to work. B: Why dont you cycle?A: Ive got a terrible cough! B: You should stop smoking.A: I dont feel very fit.B: Go for a walk at lunchtime.A: Im often at the office until 8: 00 p.m.B: You should go home from work at 5:00 p.m. A: I never see my family. B: Dont spend every evening with colleagues.A: I cant stop thinking about work.B: Take up a hobby.2. Examples Giving advice Stop smoking You should relax. Why dont you go on holiday? Dont smoking. You shouldnt work so hard.3. Practice Im always tired. It takes me two hours to get to get work. I cant sleep. My colleague smokes non-stop. Im always late for work. My boss wants me to learn English.5.3 Asking people to do things.1. Dialogue A: Could you make me a copy of this report? B: Sure. A: Oh, and would you type this letter? Its very urgent. B: Im very busy right now. Can I type it tomorrow? A: And something else, could you meet Mr Zhao at the airport for me? B: No problem. What time is he arriving? A: Could you phone Ms Chen about the new brochures? B: Of course. Whats her extension? A: Er, and would you make me another cup of coffee? B: Sure. Black with sugar? A: Thanks, oh, and could you work on Sunday? B: Id rather not. Its my birthday. 2. Examples Asking people to do things Could youmake me a copy of this report? Would you Responding Yes, sure. Id rather not. OK. Im rather busy. Of course. 3. Practice Tell the time. Y/N Make some coffee. Y/N Do the photocopying. Y/N Work on Saturday. Y/N Spell your name. Y6. Plans6.1 Making arrangements2. Dialogue A: Wei Ming speaking. B: Hello, Wei Ming. This is Wang Jian. A: Oh, hello Wang Jian. How are you? B: Fine, thank you. Im calling because Im visiting Shenzhen next week and Id like to arrange a meeting with you. A: Certainly. When would you like to meet? B: Are you free on Wednesday? A: Im afraid that Im seeing our auditor in the morning. B: I have a meeting in the morning, too. What about the afternoon? A: Yes, the afternoon is OK. B: Is three oclock all right? A: Yes, thats fine. B: Good. Ill see you on Wednesday, the tenth of March at three p.m. Goodbye. A: Goodbye. 2. Examples Making arrangements Id like to arrange a meeting. Are you free on Tuesday? Does Thursday suit you? Saying youre busyIm visiting the factory Im afraid in the morning.I have to visit the factory Suggesting another time What about the afternoon? How 3. PracticeSay youd like to meet. Suggest a time. Say youre busy.Suggest another time.Agree.Confirm your arrangement.7. Work history7.1 Talking about your career1. Dialogue A: Thank you for coming in to see us. Id just like to start by checking a few details. B: OK. A: When did you join Goldstar Electronic? B: Five years ago. A: Which department did you work in? B: Administration. A: What was your position? B: Order Processing clerk. A: Did you enjoy it? B: Yes, I did. A: How long did you stay there? B: Three years. A: Why did you leave? B: I wanted a job closer to home.2. Examples Ask your partners career When did you leave school? What did you do after that? What did you do next? Stating an opinion and giving a reason. I didnt enjoy the job because it was boring. I didnt enjoy the job because I had to travel too much. I like the job because it paid well. I enjoy the job because I worked with nice people.3. Practice8 Products and sales8.1 Talking about products1. Dialogue A: Good morning. Can I help you? B: Yes, Im interested in your range of battery for mobile phone. A: Right. Well, weve got some new models here. If you come over there, this way, please. B: Well, here are super light series. They are idea for minitype mobile phone. The lightest type is only 13g weight and 6.2mm thickness. They enable lighter and smaller mobile phone. Its only been on the market for a few months, but its very popular. A: How about the capability? B: Its available in 550mAh, 650mAh and 700mAh with features of quick charge , long lifecycle and perfect stability. A: What does it cost? B: The recommended retail price is 90. A: 90. And what about delivery time? B: We can deliver from stock. A: I see. Now, what about discount? Can you give me a good discount on a large order? B: Well, it depends on the size of the order. Ill have to check that. Perhaps you could give me your name and address? A: Yes, Im Zhao Hua and Im from Singapore. Heres my card. B: Thank you. My names Wang Qiang. Heres my card and a copy of our latest catalogue. If I dont see you again at the fair, please call me when I get back to my office next week. A: Fine. Thank you very much for your help. B: Not at all. I look forward to hearing from you.2. Examples Ask about the products What are its special features? How much is it? / Whats the retail price? Can they give us a discount? When can they deliver? Describing a product This is our standard model. It costs $ 300. Its suitable for all occasions. We can deliver from stock. Its available in red in large, medium and small. We can offer a discount of 50%. 3. Practice Mountain bike: Popular range with a high-tech image. Straight handle bars and 15 gears. Thisis suitable for children aged 10-16. Available in red/yellow, blue/green. Price. Cycle computer: Easy to usewith large display. Function: trip time- trip distance-speed-average speed-clock-temperature. Price8.2 Making suggestion1. Dialogue A: This office is awful. Theres no room to