2017全国职业院校技能大赛酒店服务赛项中餐宴会摆台项目英语口试题库

1 2017 自治区暨全国职业院校技能大赛中职组酒店服务赛项自治区暨全国职业院校技能大赛中职组酒店服务赛项 中餐宴会摆台英语口试题库中餐宴会摆台英语口试题库 情景应答及答题要点 1 Q Ask the guests if they have a reservation with your restaurant A Good evening Do you have a reservation 2 Q How do you check upon the guest s name of the reservation A Good evening Under whose name was your reservation made 3 Q The guests need a table for 4 and they would like to dine somewhere quiet A Very well This way please Here s a window table for four overlooking the lake It s very nice and quiet here 4 Q Can you explain the terms of breakfast both for adults and children in the hotel A Sure we offer breakfast at the rate of 128 RMB for each adult and it s free of charge for children under 6 5 Q The guests would love to try some Chinese food and they ask for your advice on where to have a dinner party A The Rose Restaurant of our hotel serves very good Chinese food It s on the 2nd Floor 6 Q Tell the guest how the restaurant will hold the table for the delayed guests A Usually we hold the reserved table for forty minutes for our guests So please be sure to arrive before 6 40 this evening 7 Q Greet the guests and check upon them to see if they are enjoying the food A Good evening is everything to your satisfaction Are you enjoying the food 8 Q Inform the guest that the restaurant is fully booked this evening and suggest that he book a table the same time tomorrow evening A I m sorry We are fully booked this evening How about tomorrow We still have some nice tables available for tomorrow evening 9 Q Ask the guests their preference for the egg dishes A How would you like the eggs done Scrambled Eggs Fried Eggs or Omelets 10 Q Ask the guests if they d like to wait a while in the lounge until the table is available 2 A Would you like to have a seat and rest in the lounge for a moment We ll seat you as soon as the table is ready 11 Q Ask the guests their preference for food Chinese Western Japanese or Korean A Which style of cuisine would you prefer We serve Chinese Western Japanese and Korean food here 12 Q What do you say while you re presenting the menu to the guests A Here is the menu The waiter will be with you in a moment to take your order 13 Q How do you offer to take order for the guests in the evening A Good evening May I take your order now Are you ready to order now 14 Q What are the four major Chinese cuisines you d introduce to the guests A In China there are a variety of famous cuisines The four major ones are Sichuan Cuisine Guangdong Cuisine Shandong Cuisine and Jiangsu Zhejiang Cuisine 15 Q How do you ask the guest to check his bill A Here s your bill Please check it The fruit combination is on the house 16 Q How do you recommend the specialty of the restaurant A Would you like to try our specialty It is our chef s recommendation very delicious in deed 17 Q Visit the table to check if your service is satisfactory Inform the guest the last course will be dessert A Is everything to your satisfaction All the dishes have been served as the menu goes except for the dessert to follow 18 Q You ve noticed that the guests have enjoyed the food in your restaurant and they seemed full and happy yet with a whole dish of Roast Duck untouched Will you do or say something to help A I will ask Have you enjoyed your dinner Would you like me to pack the Roast Duck for you for takeaway 19 Q Ask the guest his preference for fruit juice A What kind of fruit juice would you prefer We have grape juice kiwifruit juice and orange juice 20 Q Ask the guest his choice of the main course A What would you like for your main course 21 Q Ask the guest s choice of wine 3 A Would you like a bottle of red wine to go with your Sirloin Steak 22 Q What do you say when serving the guests their dessert A Here is your dessert Please enjoy 23 Q Ask the guest how he would like his steak prepared A How would you like your steak done Rare Medium or Well done 24 Q What is the duty of a Food and Beverage Manager A A Food and Beverage Manager is in charge and directs the work of the Department 25 Q Tell the guest the restaurant offers preferential price to regular guests A We offer a preferential price of 20 discount to the regular guests 26 Q Ask the guest the way he would like to decorate the banquet hall A How would you like us to set up the banquet hall Do you need some specific decoration for the banquet 27 Q Tell the guests how to appreciate the art of Chinese cooking A The charm of Chinese cooking lies in the delicacy of the dishes in terms of the color the flavor and the taste 28 Q When the guest tells you they need more time to think before ordering how do you respond A Very well please take your time I will be back with you in a moment 29 Q Tell the guests the general sequence of a Chinese dinner A Chinese dinner usually starts with cold dishes and ends with a soup 30 Q What do you say if the guest orders a dish which is not available in your restaurant A I m afraid we do not serve this dish in our restaurant May I recommend the specialty of today 31 Q What do you recommend if the guest orders a fresh white water fish A May I suggest steaming the fish to retain its freshness 32 Q How do you ask about the guest s preference for buffet or a la carte service A How would you like your dinner served A buffet or an a la carte service 33 Q How do you ask about the guest s preference for salad A What kind of salad would you prefer We have Ham Salad Prawn Salad and Fresh Vegetable Salad 34 Q How do you respond to a guest s compliments to your service A Thank you for your compliments It s our greatest pleasure to be of service 4 35 Q Explain the service charge to the guest s bill A As you may have noticed a 10 service charge has been added to the total 36 Q What do you say after a guest has brought a problem to your attention A Thank you for bringing this matter to our attention It helps to improve our service 37 Q Tell the guest where to pay his bill A You may pay the bill at the cashier s desk This way please 38 Q Ask the guest what vegetable he d like to have with his chicken A What vegetable would you like to go with your Roast Chicken 39 Q What do you say in seeing off the guests A I m glad you enjoyed Thank you for coming Good bye 40 Q Tell the guest what exactly is the dish of Spaghetti with Lamb A Spaghetti with Lamb is actually lamb cooked with herbs and served with spaghetti 41 Q If the guest wants to make a reservation with your restaurant what information do you need to know A I have to confirm such information regarding the name of the guest his telephone number the time for the reservation the number of guests to be expected 42 Q If a guest wants to try Sichuan cuisine how do you help them order A If you like you could try Chongqing style hotpot It is a wonderful combination of meat potato cabbage lotus root tofu and mushroom in a spicy broth It is one of the most popular items on our menu 43 Q As a hostess what s the first thing you need to find out when the guest arrives A I have to find out whether the guest has a reservation or not 44 Q What will a bartender tell the guests about Margarita A A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon 45 Q What would you say if the guest wants to know the business hours of your restaurant A We provide restaurant service from 6 30 a m to 10 00 p m every day 46 Q How to ensure the guests needs are met when seating them A I will ask Do you have any preference as to where you sit 5 47 Q What information do you give when introducing your restaurant to the guest A I would tell the guest about the style the specialties the popular dishes the business hours of the restaurant 48 Q If some guests complain that there is a guest smoking in the non smoking restaurant what should you do A I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant If he wants to smoke he d better go to the smoking area of the hotel 49 Q What would you say when you want to recommend something to the guest A May I recommend this one madam May I suggest you try this one sir Would you like to take a look at this Miss 50 Q What do you need to do after the guest has finished ordering A I need to confirm everything by repeating all the dishes he has ordered and all relevant preferences he has mentioned before I leave 51 Q After you have finished taking order for the guests what would you say A Thank you Please wait a minute We ll be back with your order soon 52 Q What do you say to check upon the guests needs when all the dishes have been served A Do you enjoy the meal Is there anything else I can do for you 53 Q If the guest complains that the pancakes are stone cold and as hard as rock What would you say A I m sorry That should never have happened Please allow us to have the chef prepare a new one for you immediately 54 Q If the guest wants to try some dishes that are typical local specialty of Suzhou but he has no idea what to order what would you recommend to him A I will recommend the Squirrel shaped Mandarin Fish the Quick boiled White Shrimp and the Stir fried Shredded Eel with Hot Oil 55 Q What would you say to the guest when you are recommending your house specialty A Would you like to try our house specialty It s very popular among our guests 6 56 Q How do you respond to a guest s complaint about the dish being too salty A I will apologize and say Let me organize another dish for you 57 Q If the guest tells you that his wife is a vegetarian what would you say A We do serve delicious vegetarian food in our restaurant Actually the Tofu dishes are very popular among the guests 58 Q If the guests tell you that they are full but there is still one more dish which hasn t been sent to the table what would you do A I will check with the chef to see whether the dish is cooked or not If it s cooked I will ask the guests if they would like to have it packed and take away with them if it has not been cooked yet I will help them to cancel the dish 59 Q What are the different areas offering a variety of meals and services all within a hotel A There re a number of different areas offering meals and services within a hotel the restaurant grill room different bars cafeteria and coffee shop as well as room service lounge service and banqueting 60 Q If a guest wonders whether he could smoke at the bar what will you probably say A I will say I m sorry But smoking is not allowed anywhere inside the bar 61 Q What would you ask when the guest orders whisky A I will ask Do you want it straight up or on the rocks 62 Q What is the duty of an Executive Chef A An Executive Chef decides on the items on the menus and coordinates the preparation of the food and beverage 63 Q What will you do when the guest tells you that there s a miscalculation in the bill A I will check with the guest carefully If there is a mistake I will apologize and then bring the bill back to the cashier s desk to correct it 64 Q What do you need to do if the guest would like to charge his bill to his room A I need to identify the guest by asking him to show his room card and then I will take down his name room number and finally help him to sign the bill 65 Q What would you ask if the guest wants to settle his bill A How would you like to pay In cash by credit card or room charge 66 Q What will you say to the guests when they ve enjoyed dinner and are leaving the restaurant 7 A Thank you for coming We look forward to seeing you again 67 Q What do you introduce when a guest asks you about Peking Roast Duck A I d tell him that Peking Roast Duck is one of the famous dishes of Beijing The meat is prized for its thin crisp skin It is eaten with scallion cucumber and sweet bean sauce with pancakes rolled around the fillings 68 Q How do you make sure of the number of people in the dinner party A How many people are there in your party 69 Q How do you ask the guests who is paying for the dinner A Do you want separated bills or just one single bill May I know who is paying please 70 Q How do you ask the guests to take their seats A Would you please take your seats 71 Q What do you ask to see if the guest would like to have an aperitif before ordering A Would you like an aperitif before you order Do you care for a drink before you order 72 Q If the guest complains that the soup is cold what should you do A I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest 73 Q What question would you ask further when the guest orders coffee A Would you like your coffee black or white Would you like your coffee with cream or milk 74 Q Give the guest an orientation of the buffet breakf