接待客户常用英语

面见客户时的实用英语B: Mr. Sun, Id like you to meet Mr. Johnathan Mitchell, sales manager for Nortern Reflections of Canada. (Sun extends hand first; Sun and Mitchell shake hands) Mr. Mitchell, Mr. Steven Sun, general manager of Apex Trading.孙先生,让我为你介绍加拿大Northern Reflections的业务经理-Jonathan Mitchell先生。(孙先生先伸出手,两人握手)Mitchell先生,这是Steven孙先生,Apex贸易公司的总经理。 S: Its very nice to finally meet you, Mr. Mitchell -after so many phonecalls and faxes. (offers his business card first) Id like you to have my business card. 多次电话、传真往返之后,非常高兴终于见到您,Mitchell先生(先递出名片),请收下我的名片。 J: Thanks very much, Mr. Sun. Please accept mine. (offers his own card) And please, call me Johnathan. (both look at cards for a few seconds, then put them in wallets-not pockets)谢谢您,孙先生。也请收下我的名片(递上自己的名片),叫我Johnathan就行了。 (两个人都看了一下对方的名片,放入皮夹而非口袋中B: If you dont mind, Johnathan, while you and Mr. Sun get acquainted, Idlike to check the arrangements for the meeting. 如果你不介意,Johnathan,在你和孙先生互相认识时,我先失陪,看看会议安排得如何。J: Youre certainly on top of things, Brian. Brian,一切当然在你掌握之中!S: (looking at Brian) Youll find Mr. Tayler-Brian - is a force to be reckoned with at Apex Tradig. (看着Brian)Talyer先生,您会发现Brian是Apex贸易公司的大将。B: Thanks for the vote of confidence, Mr. Sun. Ill be right back. (leaves room) 孙先生,谢谢你的信任票,我马上回来。(走出房间)J: He appears to be a top-notch young man, Mr. Sun. Talent and enthusiasm like that are hard to find. 孙先生,他看起来是个有为的青年,很难找到像他这样有才干、有热忱的人。 S: Dont I know it. Hes doing a great job for us. And please, call me Steven. 我完全同意,他在公司表现不凡,请叫我Steven就行了。J: Steven, can you tell me in a nutshell what the retail market is like in Taiwan?Steven,你可以简单地告诉我台湾零售市场的现况吗? S: Well, as per capita income goes up and up, the growth sector seems to be in the to-end. 唔,由于每人的平均收入不断地增高,市场的发展领域似乎偏向于高价位商品。J: Retail is going upscale here? Taiwan is certainly growing more quickly than I had imagined.此地的零售走入高价位了?台湾的发展比我想像得要快多了。S: Yes. Things certainly have changed since I was a boy. Weve developed very quickly. 没错,现在的台湾和我小时候完全不一样了,这里发展得非常快速。J: Do you think the trend will continue?你想这种趋势还会维持下去吗? S: I dont see why not. We do have some problems, but we are still willing to work hard-and wages arent too high at this point.我不觉得有什么不行!虽然是有一些问题,但我们仍愿意勤奋工作,而且现阶段工资仍不算太高。J: Everything Ive seen so far is very impressive. Very impressive indeed.到目前为止,我所看到的一切都令我印象深刻,真的十分深刻。情境短语1. get acquainted (with) (和)认识,熟悉这个常用的短语暗示双方从不认识到熟识, get可换 become。若是短语之后,要加上被认识的对象,以介系词 with连接。例: Our boss got acquainted with a couple of real estate agents in the golf Club. (我们老板在高尔夫俱乐部里结识了几位做房地产的商人。) 2. on top of things 完全掌握 字面的意思是将问题克服,高高踩在上面,引申为控制全局。 例: The new manager was always worried he wasnt on top of things.(新经理一直担心自己无法掌握全局。) 3. (a) force to be reckoned with 值得注意的人物(a) force,力量,可以指一个团体、事物或个人； reckon在此的意思为认定。 a force to be reckoned with是形容有成功的条件而值得注意的人物、团体。 例: The new company will be a force to be reckoned with in the future. (这家新公司未来值得大家注意。) 4. Dont I know it. 我完全同意!当此句型以句点(.)而非问号结尾时,表示完全同意对的方意见,为口语用法,强调的是肯定的含意。意思为我怎会不知道!?；我当然明白这一点!。 例: You say the discount rate is too low? Dont I know it! (你说这折扣打得太少?我完全同意!) 5. in a nutshell 简言之nutshell原为坚果壳,又指极小的容器,故 in a nutshell 这个副词短语的意思是简言之。例: Bob told us in a nutshell what happened in the managers meeting. (Bob简略地告诉我们经理们开会的情形。) 6. growth sector 成长领域 这个经济学上的名词是指经济成长特别快速的领域, sector是区域；部门的意思。例: The leisure and entertainment industry is a growth sector in Taiwan. (休闲娱乐业是台湾目前的成长领域。).Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫梅耶史先生吗？4.Im Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.Im Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.Im Edwin. Ill show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, Im afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I dont. Will it be a problem? 不，我没有，会有困难吗？ 15.I dont think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.Ive made a reservation at the hotel you used last time. 我已预订了你上次住过的旅馆。 17.Weve booked a Western-style room for you. 我们已为你订了一间西式的房间。 18.Lets go to the station to get a train into town. 我们到火车站去乘车进城。 19.Does it take long to get into Taibei from here? 从此地去台北要很久吗？20.Its about an hour. 大概要一个小时。 21.Well get a taxi from the station. 我们到火车站乘出租车。 22.Theres a shuttle bus we can use. 我们可搭乘机场班车。 23.Ive brought my car, so I can drive you to your hotel. 我开车来的，所以我开车送你到旅馆。 24.You must be hungry. Shall we get something to eat? 你一定饿了，我们吃点东西好吗？ 25.That sounds good. Lets get something at the hotel restaurant. I feel a little tired. 那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。 26.Would you like to have some dinner? 你想吃饭吗？ 27.What would you like to eat? 你想吃什么呢？ 28.Can I take you out to dinner? Itll be my treat. 我带你出去吃饭好吗？这次我请客。 29.If youre hungry, we can eat dinner now. 如果你饿了，我们现在就去吃饭。 30.Have you had breakfast yet? 你吃过早餐了吗？ 31.Yes. It was delicious. 是的，味道很好。 32Good. Lets go to the office. 好的，我们去办公室吧。 33.How is your room? 你的房间怎样？ 34.Did you sleep well last night? 你昨晚睡得好吗？ 35.Why dont we go to the office now? 为何我们现在不去办公室呢？ 36.Well start with an orientation video. It runs about 15 minutes. 我们将从一个电视简报开始，大概放15分钟。 37.The tour will take about an hour and a half. We ought to be back here by 3:00. 参观大概要一个半小时，3点钟以前回到这里。 38.Our new product line has been very successful. Weve expanded the factory twice this year already. 我们新的生产线非常成功，我们今年已把工厂扩展了两倍。 39.Id like to introduce you to our company. Is there anything in particular youd like to know? 我将向你介绍我们的公司，你有什么特别想知道的吗？40.We have some reports to show you for background information. 我们还有一些报告向你介绍背景资料。 41.Is your factory any different from other plastics factories? 你们工厂和其他塑胶工厂有何差别呢？ 42.Yes, our production speed is almost twice the industry-wide average. 是的，我们的生产速度是其他工厂两倍。 43.Id like to explain what makes this factory special. 我要向你说明本工厂的特性。 44.This is the most fully-automated factory we have. 这是我们的全自动化工厂。 45.Its the most up-to-date in the industry. 这是同业中最新型的。 46.Weve increased our efficiency by 20% through automation. 通过自动化我们的效率增加了20%。 47.Could you tell me the cost of production per unit? 请你告诉我每件成品的生产成本好吗？ 48.Im afraid I dont know. Let me ask the supervisor in this s