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DELL 专 业 术语 AFRAnnualized Failure Rate年度不良率AOQAverage Outgoing Quality平均出货质量BPIBusiness Process Improvement业务过程改善C ACorrective Action改善对策CETCustomer Experience Test客户体验测验（目前为道路测试）CLCAClosed Loop Corrective Action闭环改善对策CIPContinuous Improvement Process持续改善CARCorrective Action Report改善对策报告C ECustomer Experience客户体验DVTDesign Verification Test设计认证测试ECNEngineering Change Notification工程变更通知EVTEngineering Verification Test工程认证测试FAEField Application Engineer客服工程师（技术支援）FAIFirst Article Inspection首件检查FMEAFailure Mode Effect Analysis失效模式效果分析FIRFacility Installation Review设备安装检查GQAMGlobal Quality Account Manager全球品质控管经理GR&RGauge Repeatability and Reproducibility 规格可重复性及重复能力GSQEGlobal Supplier Quality Engineer全球供应商品质控管工程师IFIRInitial Field Incident Rate初期（30天内）的市场不良率IQCIncoming Quality Control进货品质控管JQEJoint Quality Engineer品质联系工程师JITJust In Time按时交货LRRLine Reject Rate生产线不良率 MTBFMean Time Between Failures平均失效时间NPRRNew Product Readiness Review新产品导入检讨 OBAOut of Box Audit开箱检查(CET测试后全检)OQCOutgoing Quality Control出货品质控制ORTOngoing Reliability Test信赖性试验OQAOutgoing Quality Audit出厂品质监查P APreventive Action预防对策PCBAPrinted Circuit Board Assembly印刷电路板组装PCNProcess Change Notification制程变更通知PDGProduct Development Group产品开发小组QMPQuality Management Plan品质管理计划QVLQualified Vendor List合格供应商清单QPAQuality Process Audit品质制程稽核QSAQuality System Audit品质系统稽核 QBRQuality Bound Review品质等级评定QITQuality Improvement Team品质改善组RTSReady To Ship出货准备SPCStatistical Process Control统计制程管制SQESupplier Quality Engineer供应商品质控管工程师S IStay Inspection驻在检验 U LUnderwriters Lab.美国保险商实验室VRRVerify Reject Rate确认的批退率(主要指进料的批退率)VLRRVerify Line Reject Rate 确认的生产线不良率VQAVendor Quality Audit供应商品质稽核 VCARVendor Corrective Action Report供应商改善措施报告3 StrikeDell LCD 3 Strike Rule三次批退品报废原则AVL/ASLApproval Vender List / Approval Supplier List合格供应商名录BoBBest of Benchmark 业界最好水平CCFLCold Cathode Fluorescent Lamp冷阴极荧光灯CIDCustomer Induced Damage客户引起不良CNDCan Not Duplicate不良不再现DFSDefect from stock 到Dell的stock就出现不良DOADead On Arrival到Dell/OEM就发现不良ECOEngineering Change Order工程变更要求FAFailure Analysis失效分析FIFOFirst Input First Output先进先出FOSFront Of Screen屏幕前FPYFirst Pass Yield 直通良率FTFinal TestM检H/WHardware 硬件IPCInstitute for Printed Circuits美国电子电路和电子互连行业协会IPC610Acceptability of Electronic Assemblies电子组装件验收标准IPC7711Rework of Electronic Assemblies 电子组装件的返工标准IW&OOWIn Warranty/Out Of Warranty 保修期内，保修期外IWR/OOWRIn Warranty Repair/Out Of Warranty Repair保修期内维修，保修期外维修JITJust In Time按时交货MSDSMaterial Safety Data Sheets材质安全数据表MSRMinimum Shippable Revision 最低可出货标准NDFNo Defect Found不良不再现NFFNo Fault Found 不良不再现NPINew Product Introduction新产品导入OBAOut of Box Audit开箱检查OEMOriginal Equipment Manufacturer初始设备制造商PCNProcess Change Notice制程变更通知单PPIDPiece Part Identification面板IDRRRRepeat Return Rate二次批退率RTSReady To Ship出货准备RTVReturn To Vendor退至供应商TATurn Around TimeRC收到退货到Repair后出货之间的時間VFFVerified Failure Found已验证的（可修复）不良VRRVerified Return Rate已验证的一次批退率WIWork Instruction作业指导书WIPWork In Process在制品QC quality control 品质管控FQC final quality control 终点质量管控IPQC in process quality control 制程中的质量管控OQC outgoing quality control 最终出货质量管控IQC incoming quality control 进料质量管控TQC total quality control 全面质量管理POC passage quality control 段检人员QA quality assurance 质量保证OQA outgoing quality assurance 出货质量保证QE quality engineering 品质工程FAI first article inspection 新品首件检查FAA first article assurance 首件确认CP = process capacity ratio 精准度/制程能力比CPK=Process Capability Index制程综合能力指数SSQA standardized supplier quality audit 合格供货商品质评估FMEA failure model effectiveness analysis 失效模式分析AQL Acceptable Quality Level 运作类允收品质水准S/S Sample size 抽样检验样本大小ACC Accept 允收REE Reject 拒收CR Critical 极严重的MAJ Major 主要的MIN Minor 轻微的Q/R/S Quality/Reliability/Service 品质/可靠度/服务AOD Accept On Deviation 特采PPM Percent Per Million 百万分之一SPC Statistical Process Control 统计制程管制SQC Statistical Quality Control 统计质量管理GRR Gauge Reproductiveness & Repeatability 量具之再制性及重测性判断量可靠与否DIM Dimension 尺寸DIA Diameter 直径ZD Zero Defect 零缺点QI Quality Improvement 品质改善QP Quality Policy 目标方针TQM Total Quality Management 全面品质管理RMA Return Material Audit 退料认可7QCTools 7 Quality Control Tools 品管七大手法ECN Engineering Change Notice 工程变更通知(供货商)ECO Engineering Change Order 工程改动要求(客户)PCN Process Change Notice 工序改动通知PMP Product Management Plan 生产管制计划SIP Standard Inspection Procedure 制程检验标准程序SOP Standard Operation Procedure 制造作业规范BOM Bill Of Material 物料清单PS Package Specification 包装规范IWS International Workman Standard 工艺标准ISO International Standard Organization 国际标准化组织GS General Specification 一般规格PMC Production & Material Control 生产和物料控制PCC Product control center 生产管制中心PPC Production Plan Control 生产计划控制MC Material Control 物料控制DC Document Center 资料中心CTN Carton 卡通箱PO Purchasing Order 采购订单I/O input/output 输入/输出5WIH When, Where, Who, What, Why, How6M Man, Machine, Material, Method, Measurement, Message ，Environment4MTH Man, Material, Money, Method, Time, How 人力,物力,财务,技术,时间(资源)SQA Supplier Quality Assurance 供应商品质保证DQA Design Quality Assurance 设计品质保证MQA Manufacture Quality Assurance 制造品质保证SSQA Sales and service Quality Assurance 销售及服务品质保证LRR Lot Reject Rate 批退率CAR Correction Action Report 改善报告TPM Total Production Maintenance 全面生产保养ORT= Ongoing Reliability Test持续可告度测试(可靠度)CLCA = Correct Loop Close Action 矫正循环(矫正预防)GP=Green Partner、Green Product绿色伙伴、绿色产品GP=Green Partner、Green Product绿色伙伴、绿色产品QVL = Qualify Vendor List合格供货商名单(采购)RPN = Risk Priority Number风险优先指数(FMEA）GR&R= Gauge Repeatability and Reproducibility 量测仪器的再生性与再现性(MSA)QSA:Quality System Audit品質系統稽核QSA:Quality System Audit品質系統稽核QPA:Quality process audit品質製程稽核APQP: advanced product quality planningNPI: New product introductionQFD: quality function de