公共信息手册-术语.doc

公共信息手册术语篇PUBLIC HANDBOOKVOCABULARIES目 录人力资源部-159-2市场销售部-159-6前厅部-170-10客房部-176-14餐饮部-50-18保安部-31-20工程部-61-21术语人力资源部（HR）NO. 序号Terminology英文Abbreviation缩写Description中文1Human ResourcesHR人力资源部2hub training 集中培训或总部培训3coaching feedback counseling discipline通过CFCD提升雇员表现4train the trainerTCII or TTT培训培训员5rest and recuperationR&R轻松假期6standard rate plansSRPS标准价格计划7online travel agentsOTAS在线旅行社8trip rewards嘉程汇9quality assurance system质量体系10policy & procedureP&P政策与程序11standard operating procedureSOP工作流程12job descriptionJD岗位描述13training plan培训计划14training report培训总结15training attendance record培训出勤记录16succession plan继任者计划17continuous service improvement服务改进程序18cross training(external)交叉培训（酒店外）19training agreement培训合同20training calendar培训日历21staff training record员工培训记录22orientation入职培训23grooming个人卫生与仪容仪表培训24language training语言培训25emergency plan紧急事故培训26safety training安全培训27fire training消防培训28first aid training急救培训29sales skill销售技巧30hotel product knowledge应知应会31standard of performance服务标准培训32development program发展性培训计划33management training管理培训34supervisor skills training主管培训35hotel culture training酒店文化培训36customer service training顾客服务培训37corporate Trainee酒店培训管理生38LCD projector and screen投影仪与幕布39flipchart 活页夹40name card座位名卡41training room培训教室42participant workbook ？培训手册43hand-outs讲义44joining instructions参加课程的指南45tutor notes讲师文案46overhead transparencies投影胶片47certificate证书48area training managerRTM区域培训经理49invitation letter邀请函50welcome letter欢迎信51course objectives课程目的52timing/agenda/venue时间/日程安排/地点53pre-course questionnaire课前问卷54dress Standard着装标准55training budget培训预算organization chart 组织结构图56General ManagerGM总经理57Financial ControllerFC财务总监58Deputy Financial ControllerDFC财务副总监59Director of Sales & MarketingDSM市场销售总监60Director of Human ResourcesHRD人力资源总监61Chief Engineering总工程师62Human Resources ManagerHRM人力资源部经理63Food & Beverage Manager餐饮部经理64Front Office ManagerFOM前厅部经理65Executive Housekeeper客房部行政管家66Security Manager保安部经理67Admin Assistant行政助理68Secretary秘书69Personnel Manager人事经理70HR Assistant人事助理71Training Manager培训经理72Purchasing Manager采购经理73Purchasing Clerk采购员74EDP ManagerEDP电脑房经理75EDP Clerk电脑工程师76Cashier Supervisor收银主管77Income Auditor日审（财务）78Store/Receiving Supervisor仓库/收货主管79Store/Receiving Clerk仓管员/收货员80Cost Controller成本控制主管81Credit Supervisor应收(兼信贷)主管82Payable Supervisor应付主管83General Cashier总出纳84Accountant会计师85Reservation Manager预定部经理86Reservation Clerk预定文员87Communication Manager市场传讯经理88Artist美工89Sales Manager销售经理90Senior Sales Manager高级销售经理91Sales Manager(banquet)宴会销售经理92Sales Executive宴会销售主任93Floor Manager楼层经理94Order Taker接单员95Floor Supervisor楼层主管96Room Attendant 楼层服务员97Trainee实习生98Store Keeper库管员99PA Supervisor公共区域主管100PA Team Leader公共区域领班101PA Attendant公共区域服务员102PA Casual公共区域临时工103U/L Attendant制服房服务员104Tailor裁缝105Laundry Technician 洗衣房技工106Laundry Casual送洗服务员107Fitness Centre Team Leader健身中心领班108Fitness Centre Attendant健身中心服务员109Front Desk Supervisor前台主管110Front Desk Receptionist前台接待员111Guest Service Manager G.S.M宾客服务经理112Guest Relation OfficerG.R.O宾客关系主任113Executive Floor ManagerE.F.M行政楼层经理114Executive Floor Receptionist行政楼层接待员115Service Center ManagerS.C.M服务中心经理116Service Center Team Leader服务中心领班117Service Center Member服务中心服务员118Chief Concierge礼宾司119Bell Captain行李领班120Bellman行李员121Transportation Supervisor车队主管122Driver司机123Business Centre Clerk商务中心文员124Executive Chef(OE)行政总厨125Western Sous Chef西厨厨师长126Chef de Partie西厨主管127Demi Chef西厨领班128CommisI厨师129CommisII切配工130Chef de Partie饼房主管131Stewarding Supervisor管事部主管132Stewarding Casual管事部服务员133Banquet Manager宴会厅经理134Banquet Waiter/Waitress宴会厅服务员135Western Restaurant Manager西餐厅经理136Western Restaurant Supervisor西餐厅主管137Hostess领位138Western Restaurant Waiter/Waitress西餐厅服务员139Room Service送餐服务员140Lobby Bar Waiter/Waitress大堂吧服务员141Lobby Bar Supervisor大堂吧主管142Bartender酒吧调酒师143Duty Engineer值班工程师144Handyman万能工145Air Conditioner Team Leader空调领班146Air Conditioner Technician空调工147Electrician Team Leader电工领班148Electrician Technician强电工149Elevator Maintenance电梯维修150AV Technician弱电工151Kitchen Equipment Technician厨房设备维修152Senior Supervisor保安主管153Fire Control Team Leader消防主管154Guard保安员155CONTROL CLERK监控员156Guard Casual门卫 术语市场销售部(S&M)NO. 序号Terminology英文Abbreviation缩写Description中文1Director of Sales & MarketingDOSM市场销售总监2Marcom-Marketing Communication 市场传讯3Catering Sales Manager宴会销售经理4E-Marketing电子销售5account name客户名称6room rate房价（客房）7room night间夜量8rack rate门市价9average room rateARR平均房价10occupancyOCC.入住率11frequent individual travelerF.I.T散客12entertainmentENT宴请13meal coupon餐券14revenue per average roomRev P.A.R平均每间房的收入（以所有房间的总数为基础）15daily delegate rateDDR日包价16action plan行动计划17sales blitz大密度销售拜访18marketing share市场占有率19marketing segment市场细分20marketing trends市场趋势21MICRO微观22MACRO宏观23distribution system分销系统24corporate agreement公司协议25travel agency agreement旅行社协议26month to dateMTD截止月份27budget预算28forecast 预测29actual实际30newsletter酒店快讯31fact sheet宣传册32brochure小册子33turn down service夜床服务34welcome letter欢迎信35welcome tea欢迎茶36welcome fruit欢迎水果37strengths weaknesses opportunities threatsSWOT优劣势分析法38International Sales OfficeISO集团总部(在中国宣传我们集团其他国家的酒店)39National Sales OfficeNSO集团总部(在中国宣传我们集团中国区域的酒店)40request for proposalRFP世界500强集团采购问讯/报价书41destination management companyDMC目的地管理公司42database questionnaireDBQ基础数据调查问卷43opening status notificationOSN开业通告44catering宴会45catering sales宴会销售46C&B department-conference and banquet department宴会销售部47banquet events orderBEO宴会预定单48BEO Amendment宴会预定更改单49meeting incentive conference exhibitionMICE会议奖励手册50meeting package会议包价51proposal报价52contract合同53outside catering外卖54buffetBET自助餐55ChineseC中式56WesternWST西餐57breakfastB/F早餐58dinnerDNR晚餐59receptionRCP招待会60lunchLCH午餐61seminarSNR研讨会62cocktailCKL鸡尾酒会63cut off date截止日期64residential meeting有住房的会议65Nonresidential Meeting无住房的会议66social event社交活动67conferenceCONF大型会议68wedding婚宴69exhibition 展览会议70incentive奖励旅游71room rental场租（会议）72coffee/tea break咖啡/茶歇73group resume团队预定单74napkin口布75chair cover椅套76table cover桌套77ribbon丝带78plate盘子79green plant绿色植物80registration desk签到台81floor plan场型图82state the set-up style说明摆台形式83classroom 课桌式84theater剧院式85U-shape型86hollow square回型87round table圆桌88Cabaret 半圆型89oval长圆桌90rectangular 长条桌91banquet宴会92cocktail酒会式93boardroom董事会议室94sofas沙发95seating or standing坐式或站式96Howsonway豪生汇97very important personVIP贵宾98for your informationF.Y.I通知99podium讲台100LCD projector投影仪101stage 舞台102backdrop 背景板103MIC麦克104wireless MIC无线麦克105wire MIC有线麦克106mini MIC迷你麦克107chest MIC胸麦108screen幕布屏风109fix screen固定幕布110portable screen移动幕布111audio and video systemAV音响设备112laser pen激光笔113corkage fee开瓶费114refreshment点心115pay master/master account假房号116guarantee numberGTD保证人数117expect number EXP预计人数118venue场地119on-site现场负责人120signage指示牌121free flow soft drink免费畅饮122flipchart夹纸白板123white board大白板124rooming list团队名单125net rates净价126ten days forecast10天内的预定情况127reservation 预订128check-in入住129check-out退房130room type房形131single room单人房132king size room大床房133double room/twin room双人房134deluxe king size room豪华大床房间135deluxe Junior suite豪华小套间136junior suite小套间137presidential suite总统套房138vacant readyVR空净房139occupied roomOC 占用房140occupied dirtyOD占用脏房141vacant dirtyVD空房脏房142out of orderOOO坏房143house use自用房144walk in自来客145adjoining room相邻房146adjacent room对门房147connection room联通房148complimentary room免费房149no show预定后没来150early arrival提前到店151early departure提前离店152late check out延迟退房153day use白天用房154long term/long stay长住客155length of stayLOS逗留时间156extension number分机号码157extra bed加床158commission佣金159non-commissionable非佣金的术语前厅部(FO)NO. 序号Terminology英文Abbreviation缩写Description中文1Front Desk / ReceptionistFD / Recp.前台接待2ConciergeCON礼宾部3Service CenterSC服务中心4Business CenterBC商务中心5TransportationTRANS车队6Executive FloorEF行政楼层7adjoining roomAJR相邻房8advance deposit预付定金9air mail航空邮件10airportAPT机场11airport pick-up机场接送12amenity赠品13arrival dateARR抵店日期14as soon as possibleASAP尽快15assign / assignment分房16assistantAsst.副的，助手17average room rate平均房价18balance差额19banquet room宴会厅20bad account坏账21bill / folio账单22bill to companyBTC公司付账23black list黑名单24blockBLK锁，锁房25reservation预定26brochure小册子27businessBIZ商务28calculator计算器29cancel / cancellationCXL取消30cash现金31cheque / check支票32check inC/I入住33check outC/O退房34chief executive officerCEO首席执行官35chief operating officerCOO首席运营官36city map市内地图37close cashier关账38commission佣金39companyCO公司40complaint投诉41complimentaryCOMP免费42computer电脑43conference rate会议价格44confirm / confirmation确认45connection roomCNR连通房46corporateCORP公司的47corporate account / commercial account商业客户48corporate rate / commercial rate商业客户价格49corridor走廊50courier mail急件51couponCPN餐券52credit cardC/C信用卡53deluxeDLX豪华的54departmentDEPT部门55departureDEP离店56departure dateDEP离店日期57deposit押金58discount折扣59do not disturbDND请勿打扰60domestic direct dialDDD国内长途电话61double lock双锁 / 反锁62double booking重复预定63driveway车道64due inD/I今日预计住房65due outDO预离66entertainmentENT宴请，酒店交际费67express mail快件68extension numberEXT No.分机号码69extra bed加床70fax传真71flightFLT航班72flight schedule航班时刻表73floorFLR楼层74for your informationFYI供你参考75forecast预测76foreign exchange service外币兑换服务77free individual travelerFIT散客78front entrance正门79function room多功能厅80groupGRP团队81group breakfast团队早餐82guest folio客帳单83guest list客人名单84guest own account自付85gym健身中心86hold for arrivalHFA预留87hospitality礼貌88company account公司帐89house useH/U自用房90includeINCL包括91information technologyIT信息技术92internal call内部电话93internationalINTL国际的94international direct dialIDD国际长途电话95late check outLate C/O迟退96late chargeL/C迟退收费97letter paper信纸98light luggage / baggage轻行李99limitedLTD有限的、受限的100lobby大堂101local call本地电话102lock room锁房103long distance call长途电话104long staying guestLSG长住客人105Lost & Found失物认领处106luggage / baggage行李107mail box信箱108mail transfer传递邮件109managementMGMT管理层110managerMGR经理111manager on dutyMOD值班经理112manual folio主单113massage按摩114master card / key万能钥匙115master system手工操作116meal coupon 餐券117messageMSG留言118mini-bar小冰箱119morning call叫早服务120nationality国籍121no show预订未到122occupancyOCC入住率123occupied clean roomOC干净的住客房124occupied dirty roomOD脏的住客房125out of order OOO维修房126out of serviceOOS检修房127out of townOOT外出128outside call外线电话129parcel包裹130passport number护照号码131pay byP/B由付账132pay forP/F为付账133personsPAX人数134personal accountPAX ACC个人帐户135piecesPCS张数136pigeon hole（多层敞开式）信箱137post card明信片138register / pre-registration提前登记139registration cardRC登记卡140reservationRSVN预定141room change换房142room key房间钥匙143room rate房价144room serviceR/S送餐部，送餐服务145room type房型146safety box / safe deposit box保险箱147seniorSNR高级的148service charge服务费149sightseeing观光150signature签名151single room单人房152sleep outSO外宿153skipper跑单154suite套房155tariff价目表156telegram电报157telephoneTEL电话158to be advisedTBA不确定的，有待商讨的159transferTRSF调转160transfer accounts check信汇161travel agentT/A旅行社162travel cheque / check旅行支票163twin / double room双人房164upgradeUPG升级165vacant clean roomVC干净的空房166vacant dirty roomVD脏的空房167very important personVIP重要客人168wake-up call叫醒服务169waiting list等候名单170western restaurant西餐厅术语客房部(HSKP)NO. 序号Terminology英文Abbreviation缩写Description中文Entrance 入口1doorbell 门铃2room number 门牌/门房号3door lock 门锁4peep hole 猫眼5safety latch 安全扣6bolt 门闩7entrance-light廊灯8air conditioner switchA/C control空调控制开关9wall paper墙纸10carpet地毯11wall socket墙上插座12power control unit 取电盒13light switch 灯开关14closer 闭门器Guestroom 客房15cabinet 壁柜16closet 衣柜17tea-cup 茶杯18dressing mirror 穿衣镜19luggage rack 行李架20writing table/desk 写字桌21garbage bin 垃圾桶22drawer 抽屉23TV cabinet 电视柜24electric kettle 电热水壶25iron/iron board 熨斗/熨衣板26clock 闹钟27sofa 沙发28coffee table 咖啡桌29standing lamp 落地灯30bedside table 床头柜31headboard 床头板32pad/mattress 床垫33sugar container 糖缸34hair dryer 吹风机35television 电视机36remote control 遥控器37lamp shade 灯罩38bottle opener 开瓶器39Stirrer sticks 调酒棒40standing lamp 落地灯41transformer变压器42bedside lamp 床头灯43corkscrew 拔塞钻44local envelope 本地信封45guest service directory 宾客服务指南46hanger衣架47coat brush 衣刷48shoe horn 鞋拔49safe box 保险箱50torch/flashlight 手电筒51refrigerator 冰箱52mini bar list 迷你吧单53coffee/tea/sugar 咖啡/茶/糖54table lamp 台灯55mirror 镜子56stationary folder 文件夹57air-mail envelope 航空信封58notepad holder 便签夹59note paper 便签纸60room service menu 房式餐牌61make up sign 清洁房间牌62shoe basket 鞋筐63shoe horn鞋拔64shoe shine鞋油65door frame门框66water faucets 水龙头67coasters 杯垫68ashtray 烟灰缸69adaptor 转换插头70shoe shine cloth 擦鞋布bathroom 卫生间71tissue box 面巾纸盒72amenities tray 拖盘73amenities 客用洗漱品74bathroom teleph